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RightPatient for patient ID to reduce duplicate medical records

Photo Biometrics Patient Identification Testimonial – University Health Care System

RightPatient-for-patient-identification-to-reduce-duplicate-medical-records

The University Health Care System implemented RightPatient to help protect patient safety and reduce duplicate medical records.

We always relish an opportunity to visit hospitals and healthcare organizations who have made the smart choice to adopt photo biometrics for patient identification. Who better to share their story about events and conditions that lead to their decision to invest in RightPatient® Cloud?

We had an opportunity to sit down with George Ann Phillips, Administrative Director, Revenue Cycle at University Health Care in Augusta, GA to ask her why the hospital decided to invest in photo biometrics to increase patient safety, reduce chart corrections, duplicate medical records, improve revenue cycle collections, and humanize health IT by linking the patient’s photo to their electronic health record (EHR). Prior to implementing RightPatient®, University’s situation was not much different than many other healthcare organizations – a desire to prevent duplicate medical records, improve patient safety, streamline registration, and improve the patient experience.

After carefully evaluating RightPatient® against other biometric modalities, University decided that photo biometrics was a smarter investment and would help them to achieve their aforementioned goals. University staff liked the fact that by capturing the patient’s photo and storing it in the RightPatient® Cloud, they suddenly had the means to identify patients at any point along the care continuum – before portal login, during telemedicine sessions, and prior to administering medication or providing any clinical service. Clinicians immediately offered positive feedback to George Ann saying that having the patient’s photo linked to their medical record was an outstanding way to personalize their approach and gave them additional piece of mind to avoid any medical errors.

George Ann also pointed out that she was much more comfortable implementing photo biometrics because it supported hospital infection control policies and did not require the patient to touch any device to avoid the risk of contracting an illness or spreading germs. RightPatient® is the only biometric patient ID solution that is contactless and the only solution that truly has the ability to identify a patient no matter where they are along the care continuum. No other biometric identification solution can claim this.

University’s return on investment (ROI) has been strong since adopting RightPatient®:

  • 20% reduction in chart corrections
  • 99% patient acceptance (54,000+ patients enrolled so far)
  • Rapid deployment expansion to physician offices
  • Positive feedback from C-suite
  • Clinicians love seeing the patient’s photo
  • Streamlined patient registration
  • Improved patient experience

Take a moment to watch the short video here:

Thank you to George Ann Phillips and Beverly Bell from University for their assistance to make this video. Please share it with a friend or colleague!

University Health Reaps Benefits of Photo Biometrics for Patient ID

University Health Reaps Benefits of Photo Biometrics for Patient ID

University-Health-Care-is-using-RightPatient-for-patient-ID

Augusta, GA based University Health Care implemented photo biometrics for patient ID to increase patient safety.

The following post was submitted by Brad Marshall, Enterprise Development Consultant with RightPatient®

Biometric Patient ID No Longer a Movie Prop

It wasn’t so long ago that the term “biometric patient ID” wasn’t even in the lexicon of healthcare providers as a reliable means to improve patient safety, eliminate duplicate medical records, prevent medical ID theft, and increase patient data integrity. In fact, just a few years ago, many providers had never even heard of biometrics used to accurately identify patients and those that did know about the technology could only relate to what they had seen on the movie screen or read in a science fantasy novel. 

Today, the use of biometrics for patient ID in healthcare has sharply risen as more healthcare organizations realize the technology’s potential to better protect individuals from the perils of misidentification and better understand the ability of select biometric patient ID solutions to be seamlessly integrated into EHR workflow.

However, what stands as a true testament to the rising use of biometrics for patient identification in healthcare is the ability of the technology to demonstrate realized return on investment (ROI) against the goals set forth prior to implementation. In other words, the true “proof in the pudding” of biometrics for patient ID can be benchmarked through multiple objectives — how significant was the reduction in duplicate medical records and chart corrections? What percentage of patients are opting into the biometric patient ID system? Has investment in biometrics for patient ID streamlined patient registration? Is the technology effective in reducing cases of fraud and medical ID theft?

University Health Deploys Photo Biometrics for Patient ID

In most cases, biometric patient identification deployments must mature to a certain level in order to measure the impact on improving patient safety and the additional aforementioned goals and objectives. In other words, beyond restricting medical ID theft and healthcare fraud at the point of service, it’s impractical to expect immediate results after deploying biometrics for patient ID. The system must be in place for a certain period of time before healthcare providers can expect to reap additional benefits — categories such as patient acceptance and enrollment and reduction of duplicate medical records for example.

Augusta, GA based University Health Care System is a classic example of a healthcare organization that had clear goals and objectives in mind prior to implementing biometrics for patient ID and are now realizing benefits from their choice of photo biometrics over other hardware alternatives. University Health officials have been pleased of the simplicity of photo biometrics where patients take their photo and are instantly identified followed by the retrival of their correct medical record in the Epic EHR system. With over 99% of patients choosing to enroll in the biometric patient ID solution, University quickly amassed a database of 50,000 patients to participate and the numbers keep increasing each day.

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Perhaps equally important is the fact that since implementing RightPatient®, University Health has seen nearly a 30% decrease in chart corrections, defined as the health information management (HIM) department’s need to go back into a chart and correct any data entry errors during the patient registration process. RightPatient® has also been instrumental to eliminate write–offs directly related to patient fraud — in one case a patient attempted to commit healthcare fraud by using multiple aliases in the ED to illegally obtain prescription drugs. Photo biometrics quickly caught the patient by revealing they had previously enrolled under a separate identity and University Health officials were able to quickly notify on-site authorities who sprang into action.

Conclusion

University Health made a conscious choice to implement photo biometrics for patient ID after carefully evaluating the characteristics and limitations of fingerprint and palm vein. They concluded that photo biometrics was the most accurate, hygienic, and versatile solution available with strong potential for future deployment at additional patient touchpoints including mobile devices, patient portals, and telehealth — touchpoints along the care continuum that fingerprint and palm vein just do not have the ability to address.

Learn more about University Health’s use of photo biometrics for patient ID and stay tuned for more posts on what benefits our end users realize after investing in photo biometrics for patient ID. 

University Health Reaps Benefits of Photo Biometrics for Patient IDBrad Marshall is an Enterprise Development Consultant with RightPatient®. With several years of experience implementing both large and small scale biometric patient identification projects in healthcare, Brad works closely with key hospital executives and front line staff to ensure project success.