RightPatient-ensures-accurate-patient-identification

Accurate Patient Identification Tops 2022’s Patient Safety Goals

There is a lot going on in the U.S. healthcare industry right now. While some might argue that the industry has always been a dynamic field, which is true, it’s safe to say that the pandemic has pushed healthcare into overdrive. While healthcare data breaches, increased hospitalizations, vaccine booster shots, and oral pills to tackle COVID-19 dominate the news, the Joint Commission has announced next year’s National Patient Safety Goals applicable beginning January 1, 2022.

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Unsurprisingly, again in 2022, the number one priority for improving patient safety, as per the Joint Commission, is identifying patients accurately. This highlights the importance of positive patient identification, which we’ve been promoting for a long time. That being said, let’s take a look at the top patient safety goals for 2022, why patient identification has been a topmost priority for years, and how RightPatient can effectively help meet those goals.

What are patient safety goals?

Every year, the Joint Commission collects information on patient safety issues that plague hospitals, health systems, and other healthcare facilities. After collecting all the data via credible sources and experts, the Joint Commission releases a list of goals that healthcare facilities need to implement in order to improve patient safety.

As healthcare is quite broad, the Joint Commission has divided it into chapters such as Ambulatory Health Care Chapter, Assisted Living Community Chapter, Behavioral Health Care & Human Services Chapter, Hospital Chapter, Home Care Chapter, etc. However, in all nine chapters, the number one goal is to identify patients correctly (residents in the case of Nursing Care Centers). This shows how imperative proper patient identification is as it’s the top priority in all the chapters.

That being said, let’s look at next year’s goals for the Hospital Chapter, as that’s our primary focus. 

2022’s patient safety goals for hospitals 

Next year, according to the Joint Commission, healthcare providers need to focus on the following goals to improve patient safety at their facilities:

  • Accurate patient identification 
  • Improving staff communication
  • Using medicine safely
  • Using alarms on medical equipment
  • Infection prevention
  • Identifying patient safety risks
  • Preventing errors in surgeries

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Comparing them with the goals for 2021, there hasn’t been any significant change in the goals or their order. But why is patient identification always the topmost goal? 

Accurate patient identification has been a priority for years

Patient misidentification isn’t anything new. Since there was a ban on creating a state-funded patient identifier around two decades ago, patient identification errors have been quite common. To this very day, a standardized and effective patient identifier doesn’t exist. Since misidentification has led to duplicate medical records, overlays, and medical record mix-ups, they have also created medication administration errors, repeated lab tests, patient data integrity failure, delays in care, transplant mix-ups, and even deaths! As a result, patient misidentification quickly became a patient safety concern. 

Every year, healthcare experts come together and demand that the ban against a state-funded patient identifier is lifted. However, to this very day, the ban on the unique patient identifier is in effect.

While different healthcare providers use various methods, solutions, and strategies for accurate patient identification, a touchless biometric patient identification platform like RightPatient is the most ideal and future-proof platform for that. In fact, RightPatient also helps with a few of the other patient safety goals – let’s explore how.

RightPatient helps improve patient safety in several ways

RightPatient is helping several leading healthcare providers enhance patient safety by protecting patient medical records, ensuring accurate patient identification, and reducing infection control issues. It captures patient photos during the registration process and attaches them to EHRs. 

For subsequent visits, returning patients only need to look at the camera for verification. RightPatient compares the live photo with the saved one and provides accurate EHRs, preventing mix-ups, duplicates, and other problems associated with misidentification. 

RightPatient can be used for remote authentication as well – patients need to provide a selfie along with the photo of their driver’s license after scheduling appointments. RightPatient compares the images, and after a successful match, provides the patients with biometric credentials – check out the video to learn more about it.

RightPatient helps with several patient safety goals: 

  • It ensures accurate patient identification
  • It prevents errors in surgeries by preventing patient mix-ups
  • It reduces infection control issues (it’s a touchless experience for both patients and caregivers)
  • It improves staff communication as redundant lab tests, mix-ups, and delays are reduced 
  • It reduces medication administration errors

How are you planning to improve patient safety at your healthcare facilities, and does the strategy include a solution that solves several problems simultaneously as RightPatient does?

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Patient Safety Improvement in Hospitals with 5 Strategies

Patient safety is one of the key components that is crucial for preventing patient harm, ensuring proper healthcare outcomes, and reducing redundant costs for healthcare providers. Without it, adverse events lead to patients receiving the wrong care, and according to WHO, one in ten patients is harmed while receiving healthcare services. Fortunately, half of these adverse events are preventable – let’s take a look at some patient safety improvement strategies that can help with that. 

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5 strategies for patient safety improvement

Nurture a patient safety-focused culture

One of the best patient safety improvement strategies is to foster a culture that focuses heavily on improving patient care. All employees, from the janitors to the decision-makers, must be a part of the culture and focus on patient safety and quality healthcare more than anything else. In fact, healthcare providers that aren’t fostering such patient-centered cultures are struggling with adverse events, medication errors, and worse. For instance, physicians must focus on patients themselves rather than their medical records and involve them in the decision-making process. This way, they can get better insights into the patient’s ailments to help them identify the problems in a more reliable manner.

Identify and work on mistakes

Rather than only acknowledging the mistakes that lead to patient safety incidents, working towards preventing future incidents is a much more sensible strategy. What’s even better is identifying the issues before they happen and preventing them. For instance, there are different solutions available that can help identify potential issues and address them effectively. In the case of mistakes that already took place, identifying why they occurred and coming up with strategies that can prevent future occurrences is the tried and tested solution. 

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Reduce chances for human error

While technology is evolving rapidly, most healthcare providers, unfortunately, are still stuck with ancient processes and manual methods. This leaves room for human error, something that can jeopardize patient safety in hospitals significantly. For instance, if paper is used for recording medicine administration, handwriting or common names can lead to mix-ups, leading to an adverse impact on healthcare outcomes. On the other hand, if digital solutions are used, then not only will it speed up the process, but it will also make it more reliable and safe (especially if patient photos are used for identification). This is just a simple example, but reducing chances for human error ensures patient safety improvement across the care continuum.

Ensure a clean environment and enforce hygiene rules

While many might have forgotten that we’re still going through a pandemic, hospitals and health systems must ensure that they are providing a safe environment for everyone involved. Not only must hospitals ensure that they keep their facilities clean, but they also need to ensure that everyone in the facilities is complying with safety rules such as wearing masks and maintaining distance. All of this leads towards reducing HAIs (hospital-acquired infections), improving patient safety in the process. 

Ensure accurate patient identification

One of the topmost patient safety goals for many years has been improving the accuracy of patient identification, and according to the Joint Commission, it will once again be the number 1 goal for 2022. This just shows how important accurate patent identification is for patient safety improvement. 

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The problem is that patient misidentification leads to a number of issues – duplicate medical records, patient record mix-ups, wrong treatment, and even medical identity theft. All of these lead to adverse healthcare outcomes, hospital readmissions, and even deaths. 

Fortunately, accurate patient identification IS possible – hospitals that have been using RightPatient are protecting millions of patient records and improving patient safety. 

RightPatient is a touchless biometric patient identification platform that essentially locks medical records during the registration process with patient photos. Registered patients only need to look at the camera when they revisit hospitals – RightPatient compares the photos and provides the accurate medical records for use, preventing duplicates, overlays, and medical errors. Moreover, it also helps prevent HAIs as it’s entirely touchless – improving patient safety on two fronts. 

How are YOU improving patient safety at your hospital(s)?

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RightPatient Partners with Harris Healthcare to Secure and Maintain EMPI Data Integrity

Very recently, RightPatient and Harris Healthcare’s DIS (Data Integrity Solutions) Business Unit have announced a strategic partnership to tackle patient data integrity issues by ensuring accurate patient identification. 

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Harris DIS includes QuadraMed, which focuses on EMPI management and data cleanups, and Just Associates, focused on helping hospitals and health systems achieve and maintain a highly accurate and quality MPI. QuadraMed provides end-to-end patient identity management to prevent duplicate medical records and dirty patient data to improve patient data integrity. From data analysis to cleanups, Just Associates performs the critical tasks necessary for a pristine MPI. Its state-of-the-art suite of identity management solutions and services includes continuous duplicate detection (IDSentry™), ongoing MPI management (IDManage™), and customized MPI clean-up services (IDResolve™).

By using the RightPatient Integrity Platform with Harris DIS’ existing solutions, patient identity management will be much more secure, accurate, and efficient. The collaboration provides important protections against front-end contamination of the MPI and EMPI and helps eliminate patient misidentification and safety issues created by “dirty” patient identification data. 

The problem of patient misidentification and dirty patient data

Several factors cause front-end contamination and dirty patient data within an MPI or EMPI, such as frequent flyers, medical identity theft, and duplicate medical records. There may even be duplicate records that have very limited or contrasting information.

RightPatient Integrity Platform incorporates patient photos into the Quadramed SmartID platform, helping identify and resolve these challenging duplicate records that were created from cases of alias or stolen identities. This helps reduce new duplicate and overlaid medical records right from the start, while Just Associates focuses on creating and maintaining a pristine MPI/EMPI environment and supporting rapid and accurate patient identification. 

RightPatient advances Harris DIS’ ability to address key health information issues by reducing the volume of potential duplicate medical records, preventing patient misidentification, enhancing patient safety, and ensuring patient data integrity across the care continuum. Doing so is more important than ever as remote patient registrations have increased due to COVID-19. 

RightPatient and Harris DIS’ partnership aims to improve the overall efficacy of medical data clean-ups and ongoing data integrity efforts with RightPatient’s robust de-duplication engine. It secures patient information and minimizes the ongoing cost of maintaining quality patient data. 

How RightPatient and Harris DIS improve patient identity management

Typically, an EMPI contains patient information from a health system’s several facilities such as labs, hospitals, physician practices, and pharmacies. Front-end contamination is common if positive patient identification isn’t ensured during the registration process. This later leads to dirty patient data, duplicates, overlays, patient safety incidents, write-offs, and more. 

RightPatient and Harris DIS can address and solve patient misidentification right off the bat using patient photos.

During the registration process, hospitals collect the patient information along with their photos. The MPI data is then sent to QuadraMed for analysis and cleaning, after which RightPatient Integrity Platform receives a copy of the patient photos along with the corresponding MRNs (medical record numbers). Using RightPatient’s powerful photo-matching engine, the patient photos are deduplicated to bolster overall system analytics.

RightPatient Integrity Platform with Harris DIS can be used for:

  • Existing EMPI data cleanup projects
  • Identifying duplicates during the registration process
  • Hospitals that are starting to capture patient photos

The impact of effective patient identity management

RightPatient’s leading touchless patient identification platform is being utilized by numerous healthcare providers to identify their patients safely, reliably, and effectively.

During the registration process at hospitals and healthcare facilities, patients just look at the camera and the platform takes a photo and attaches it to the medical record. During remote registrations, patients receive an SMS after which they provide a selfie and a photo of their driver’s license. The platform then searches for a match between the two photos and assigns biometric credentials to new patients.

The same expertise comes with the RightPatient Integrity Platform which can be seamlessly integrated with any EHR, including QuadraMed’s SmartID Platform. This enables healthcare providers to:

  • Prevent duplicate and overlaid medical records during registration
  • Ensure remote patient photo capture and authentication
  • Bolster de-duplication and EMPI data cleanup efforts
  • Ensure clean patient data across the care continuum
  • Improve patient safety and prevent medical errors
  • Reduce write-offs and denied claims
  • Prevent cases of identity theft and “frequent flyers”
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Electronic Medical Record Errors Are Preventable with Positive Patient Identification

We’ve been talking about several topics such as medical identity theft, duplicate medical records, COVID-19, revenue cycle management, data breaches, and more. However, the one point we keep coming back to is electronic medical record errors. This has been a cause of concern among healthcare providers and patients, but it doesn’t end there. The consequences of medical record errors extend to insurance providers, healthcare staff members, physicians, and even the patients’ family members!

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What many fail to grasp is that most of these errors are not caused by the EHR systems themselves, but are caused by external factors. One of the foremost reasons is that there’s no effective, standardized patient identifier present. This alone leads to medical record mix-ups, duplicates, and other errors – more on that later.

Let’s take a look at EHR error statistics, the consequences caused by them, and how positive patient identification can mitigate them.

Statistics regarding electronic medical record errors

A recent study focused on the frequency and types of EHR issues perceived by patients which shed light on a number of insightful statistics. Over 136,000 patients received the invitation to participate, and over 29,000 patients responded. 22,889 viewed 1 or more notes within one year. Out of these 22,889 patients, 21% (4,830) of them witnessed mistakes. Out of these 4,830 patients, 43% said that the mistakes were serious, 32.4% said that it was somewhat serious, and 9.9% said that it was very serious.

When asked about what kind of issues they saw within their EHRs, the most common response was diagnosis errors. For instance, many saw that a disease they didn’t have was listed in the EHR! Can you imagine the consequences of this? 

Others witnessed wrong medical history, medication errors, and so on.

Most of these issues, if not all of them, can be traced back to the lack of accurate patient identification – let’s see how. 

How patient misidentification creates electronic medical record errors

It’s quite simple – since there’s no effective and standardized patient identifier present in the U.S. healthcare system, EHR issues are bound to occur. An EHR system houses thousands and can even hold millions of medical records. It’s quite natural to have many patients with the same name, especially if it’s a common one.

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Now, if a patient named “James Smith” turns up, the EHR user will see that there are several medical records associated with the same name. Moreover, there’s no guarantee that the patient’s record is under the same name – it might be saved as “Jim Smith”.

Also, most EHRs provide basic search functionality, and with the registration area being a high-pressure environment, the EHR user needs to select the appropriate medical record quickly. If the hospital isn’t using an effective patient identifier, the registrar either creates an entirely new medical record or chooses the wrong one – creating the potential for medical record errors. 

While that’s how patient misidentification and electronic medical record errors are related, let’s take a look at some of the consequences.

Consequences of EHR errors and patient misidentification

EHR errors, bolstered by inaccurate patient identification:

  • Increase duplicates and overlays within the EHR system
  • Jeopardize patient safety
  • Hamper patient data integrity
  • Lead to patient record mix-ups
  • Create medication administration errors
  • Increase denied claims
  • Cause patients to go through repeated lab tests
  • Increase hospital readmissions
  • Create detrimental patient outcomes 

It’s not very surprising that patient identification errors have been occurring for a long time, and only a handful of healthcare providers have been proactive regarding preventing such issues within their facilities. These responsible healthcare providers have been using RightPatient to prevent such issues by ensuring accurate patient identification.

RightPatient ensures positive patient identification

RightPatient is the number one choice of leading healthcare providers – they’ve been using our touchless biometric patient identification platform to protect millions of patient records. 

RightPatient is easy to use and becomes a part of the EHR workflow. During registration, the platform requires patients to simply look at the camera – the platform takes a photo of the patient and essentially “locks” the EHR with it. Already registered patients then only need to look at the camera – RightPatient runs a search to match the live photo with the saved one – it’s that easy!

RightPatient has a vast amount of experience with several diverse hospitals, making it a clear choice to ensure accurate patient identification, prevent medical record errors, and more.

Are YOU preventing medical record errors successfully at your healthcare facility?

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Patient Verification Helps Hospitals Deal with Decreasing Revenue as COVID-19 Cases Rise

Hospitals and health systems are constantly being challenged by the pandemic. Sure, COVID-19 has affected virtually every business – many organizations have declared bankruptcy while others have shuttered their doors. However, most, if not all of these organizations, had their employees work from home. Healthcare providers, on the other hand, had to face unprecedented challenges head-on, such as frontline healthcare teams risking their lives, losing billions of dollars, patient verification issues, data breaches, and more.

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Unfortunately, it looks like the battle with COVID-19 is far from over for healthcare providers. With the Delta variant once again wreaking havoc, caregivers are experiencing razor-thin margins. That being said, accurate patient verification CAN prevent many issues, helping hospitals survive this challenging period. Let’s take a look at a few stats that show how concerning the new variant is and how positive patient identification can help caregivers.

Some recent statistics that show a rise in margins and expenses 

While things were definitely getting better with millions being vaccinated across the U.S. and businesses slowly opening up, the Delta variant of COVID-19 has struck back with full force. While healthcare providers have been facing lower losses and improved margins when compared to the first half of 2020, a new report sheds light on many facts. While many indicators show that things are going in the right direction, some show that the effects of COVID-19 are far from over.

The “median operating margin index” in June was 2.8%, excluding funding from the CARES (Coronavirus Aid, Relied, and Economic Security) Act. When taking funding into account, it was 4.3%.

What do these numbers mean for hospitals and health systems? Well, it’s an increase of almost 90% (excluding CARES Act Funding) or 48.7% (including the funding) when compared to the first half of 2020. All of these numbers are based on 900 hospitals that have participated monthly for the last three years. 

When it comes to patient volumes, it’s a mixed bag. Patient volumes were higher when compared to 2020, but lower than they were before the pandemic. For those who want specifics, discharges between January and June of 2021 were 10.1% higher than in the first half of 2020, but when compared to the first half of 2019, patient volumes are down 4.4%. A similar trend can be seen for ER visits in hospitals, i.e. higher than in the first half of 2020 but lower than in the first half of 2019.

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Fortunately, the revenue of hospitals and health systems has increased compared to both 2020 and 2019! According to the same report mentioned above, this is because of outpatient visits. “Gross operating revenue,” excluding CARES Act funding for January to June of this year, was 18.2% higher than the same period of 2020 and 7.9% higher than the same period of 2019.

But all of these statistics look good for hospitals, right?

Well, while all of these do look good, expenses have also increased – affecting margins significantly. The first half of 2021 saw an 8.5% rise in expenses when compared to the first half of last year, and an increase of almost 10% when compared to the first half of 2019. 

While margins are increasing, expenses are increasing as well

Unfortunately, the COVID-19 pandemic is far from over – the Delta variant has reached the U.S. and has been in the news for the past few weeks. While healthcare providers have opened their doors to regular patients, COVID-19 cases are spiking once again, and this might be detrimental to hospital margins according to an official associated with the study mentioned above. 

Hospitals need to identify ways to reduce losses, improve patient safety, and avoid unwanted incidents that hurt the bottom line. But how can patient verification help?

How patient verification helps improve hospital margins

Accurate patient identification has been a topic of discussion for several years now, and identification errors have also given rise to a number of studies.

Accurate patient identification helps

  • Prevent medical record errors such as duplicate medical records and overlays
  • Prevent medical identity theft in real-time
  • Protect patient data integrity
  • Reduce denied claims by ensuring accurate, consistent information within medical records
  • Prevent medical errors that might lead to patient safety incidents
  • Avoid dangerous patient mix-ups, including transplant mix-ups
  • Ensure CMS compliance by sending out proper e-notifications to appropriate caregivers
  • Improve patient outcomes
  • Reduce hospital readmissions

All of the above, when considered together, can drastically reduce losses and improve a hospital’s margin. We know this because our leading patient identification platform has been helping several healthcare providers for years.

Patient verification made easy with RightPatient

A number of healthcare providers have chosen RightPatient to manage their patients’ medical records. In a post-pandemic world, RightPatient’s touchless patient ID platform makes the most sense, as it keeps everyone safe by preventing physical contact (when compared to other methods of identification). 

RightPatient reduces denied claims, improves patient safety, prevents duplicates and overlays, and prevents patient identity theft – boosting the bottom line of hospitals. 

How are YOU planning to reduce losses and improve margins at your healthcare facility?

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Denied Medical Claims Are Costly but Preventable with Patient Identification

The U.S. healthcare system is no stranger to problems, unfortunately. In fact, it has been plagued by a plethora of issues for several years. While some of the problems are definitely solvable, external issues alongside other factors cause the problems to continue. Some of the many problems are astronomical prices, the lack of price transparency, interoperability issues, the abundance of data breaches, medical identity theft, and patient safety issues. While we have covered some of these topics at one point or the other, let’s take a look at another crucial problem, denied medical claims, how they are problematic for everyone, and how positive patient identification can prevent them. 

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Denied medical claims are costly and cumbersome for everyone involved

Denied claims are not a recent problem within U.S. healthcare – most hospitals and health systems are quite familiar with them. One can safely say that denied medical claims are quite expensive – an average hospital can lose around $3.5 million due to them. However, denied claims not only affect hospitals but also insurers and patients, albeit in different ways – let’s see how.

Claim denials in a nutshell

In the U.S., healthcare is closely related to reimbursements from Medicare, Medicaid, and commercial insurers. Patients get health insurance, go to their healthcare provider, get treated, and that’s about it. However, a lot more goes on behind the scenes regarding healthcare reimbursements. 

After providing healthcare services to the patients, the hospital processes the information and sends the claims to the insurance company. While healthcare providers usually get reimbursed by the payer, some of them face expensive hiccups. Due to billing or coding issues, patient identification errors, medical record mix-ups, or other problems, the payer identifies inconsistencies after receiving claims, and they might reject or deny said claims. While some claims can be resubmitted, checking for and fixing the errors is time-consuming, costly, and requires a considerable number of resources. 

All of the above leads to back-and-forth exchanges between care providers and payers. Insurers have to reject claims, caregivers lose out on a significant amount of revenue, and many patients even receive shocking, incorrect bills. However, some even lose healthcare services, especially those associated with Medicaid.

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Let’s take a look at a few statistics to see how Medicaid patients suffer due to denied medical claims. However, do keep in mind that denied claims can be detrimental for any patient. 

A worrying study regarding denied claims

A very recent study has shed light on denied claims and how physicians or hospitals are reluctant to see Medicaid patients due to reimbursement issues. 

According to the study, at least 25% of Medicaid claims have been denied upon initial submission. On the other hand, 7.3% of Medicare claims were denied whereas commercial insurers denied 4.8%.

Moreover, the study also states that around 17% of revenue is lost due to billing problems associated with Medicaid patients, whereas the numbers are quite lower for patients covered by Medicare (5%) and other payers (3%). 

While any type of denied claim is extremely costly, the statistics show that the Medicaid ones are quite problematic. Moreover, since Medicaid is associated with low-income families, reimbursements are lower as well.

All of this just leads to caregivers being reluctant to look after Medicaid patients. 

Denied medical claims are preventable 

One of the topmost priorities of physicians and healthcare providers is to look after the patients, Medicare or otherwise. Instead of worrying about denied claims, hospitals and health systems can work on reducing or eliminating them with the right tools and strategies. 

Fortunately, RightPatient, the industry’s leading touchless biometric patient identification platform, can help reduce denied claims substantially.

Denied and rejected claims typically occur because of billing and coding errors – most of which can be traced back to medical record errors, patient mix-ups, and identification issues. RightPatient eliminates all of that, and more, as it ensures that the accurate information is fed to the correct EHR at all times. As a result, billing and coding errors are drastically reduced and so are denied claims – boosting the bottom line. 

How are YOU reducing denied claims in your healthcare facility?

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Hospitals that Identify Patients Correctly Enjoy Several Benefits

We typically talk about grave situations – stories of patient mix-ups, healthcare data breaches, medical identity theft cases, denied claims, and more. However, this time, we will look at the more positive aspects – the additional benefits that healthcare providers who identify patients correctly enjoy. These range from preventing unwanted patient safety incidents within the premises to enhancing patient outcomes.

However, did you know that our touchless biometric patient identification platform can provide far more benefits? More on that later – let’s dive deep into the topmost benefits of ensuring proper patient identification in hospitals.

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Why hospitals must identify patients correctly 

Well, in order to understand that, first, one must understand why patient identification is such a big deal. For starters, patient identification is quite problematic in the U.S. healthcare system for several reasons. Since no effective standardized patient identifier has ever been implemented in the U.S., healthcare providers use different methods, solutions, or strategies to verify their patients, and most of them suffer from patient identification errors and the consequences that follow.

Fortunately, responsible healthcare providers don’t have to suffer from these issues because they have made patient safety their number one priority. These providers are utilizing effective solutions like RightPatient to eliminate errors by helping them identify patients correctly. 

So, what are the benefits of accurately identifying patients? 

Top benefits enjoyed by hospitals that identify patients correctly

Prevents fraudulent cases right from the start

Although wrong patient identification and medical identity theft are both crucial issues of the U.S. healthcare system, many don’t know that preventing the former can also prevent the latter.

It’s quite simple – since there’s no standardized and rigid way to identify patients accurately in most hospitals, fraudsters aren’t identified right off the bat. In fact, many medical identity theft cases remain undetected until the patient receives a shocking bill or notices anomalies with their EHRs. 

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Hospitals that identify patients correctly can prevent medical identity theft in real-time. When the fraudster comes in, proper patient identification will help officials flag them and catch them red-handed.

This is also applicable even in the case of data breaches. Even if healthcare data is breached, accurate identification will lead to fraudsters being caught in the act, preventing medical identity theft and reducing substantial expenses of rectifying medical record errors and litigation costs down the line.

Prevents expensive and dangerous medical record errors

One of the reasons why patient identification is such a mess has already been mentioned – the lack of an effective patient identifier. However, another reason is the overwhelming medical record errors that already exist in the systems. Duplicate medical records and overlays, namely, have been causing patient mix-ups, leading to the wrong patients getting transplants, incorrect treatments, and more. These duplicate medical record errors typically are created during the registration process, and both their creation and use can be eliminated if patients are identified accurately.

See, if the patient is accurately identified right from the start and the appropriate medical record is used throughout the patient’s medical care history, then duplicates and overlays can be avoided – eliminating the issues caused by them for both caregivers and patients, preserving authentic patient data. This leads to another benefit of proper patient identification.

Ensures patient data integrity

As mentioned, medical record errors, and patient misidentification in general, lead to patient data corruption. Unless patient data integrity is maintained, the information is useless for healthcare providers and quite dangerous for patients. Imagine if a patient has cancer but gets treated for heart disease – it would be catastrophic! 

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Patient data integrity failures lead to the wrong treatment plans, detrimental healthcare outcomes, readmissions, and even deaths. However, accurate patient identification ensures that the correct information is being recorded in the appropriate medical records – ensuring patient data integrity.

Enhances patient safety

By now, it should be clear that positive patient identification prevents a plethora of issues such as duplicates, patient data corruption, medical identity theft, among other things. However, identifying patients accurately also leads to better healthcare outcomes and prevents medical errors, improving patient safety in the process.

Medical errors caused by mix-ups are prevented which also reduces readmissions – improving patient outcomes. Accurate information arms healthcare providers with the relevant details about the right patient, helping them make informed decisions, something that’s not possible when patients are wrongly identified. 

Reduces denied claims

Denied claims are a huge burden for any given healthcare provider, however, most of them can be prevented with accurate patient identification. Let’s look at an example of exactly how denied claims and patient misidentification are related. 

Suppose a patient, A, comes in for a checkup and the physician recommends a follow-up, and a small surgical procedure is planned. During the first two visits, A has been identified properly and their medical record includes the proper information. However, prior to the surgery, A is misidentified and the wrong EHR is assigned. Moving forward, everything will be recorded in the wrong EHR.

Now, when it comes to receiving payment for the surgery, the hospital sends a claim to the patient’s insurance provider. However, when the insurance company detects inaccurate coding due to incorrect information, the insurance company “denies” the claim. These billing and coding errors need to be fixed which takes up a considerable amount of resources and time – creating inefficiencies.

Denied claims can cost north of $4 million for the average health system, making it extremely costly for even the largest provider. 

Positive patient identification can prevent most denied claims as they are often caused by medical record mix-ups. Moreover, this also frees up FTEs (full-time equivalents) to do their jobs properly – improving efficiency and eliminating bottlenecks. 

Improves the quality of healthcare services

Patient identification errors have been rampant for almost two decades, leading to data quality issues. As a result, this information cannot be trusted – if the data is inaccurate, then everything moving forward will also be full of issues. 

Proper patient identification ensures that the right patient is connected to their accurate medical record at all times – this itself drastically improves the quality of services they receive. For instance, they won’t get redundant lab tests, incorrect medication, or the wrong treatment plans.

All in all, patient misidentification might seem trivial to many, but if accurate patient identification is ensured, then it brings several benefits for healthcare providers, patients, insurance companies, and everyone else involved.

However, did you know that our patient ID platform, RightPatient, can do even more than everything mentioned above?

RightPatient helps healthcare providers identify patients correctly

RightPatient is the leading biometric patient identification platform that has been helping several healthcare providers protect their patients. However, the factor that sets RightPatient apart from others is that it’s entirely touchless – patients only need to look at the camera during the verification process. The platform matches the saved photo with the live one and provides the accurate EHR once a match is identified.

The fact that RightPatient is contactless is why prominent healthcare providers have chosen it. The platform improves infection control and reduces HAIs (hospital-acquired infections) as there’s no physical contact required, making it ideal in a post-pandemic world.

Caregivers such as Community Medical Centers, Catholic Health Services of Long Island, and the University Health Care System have been using RightPatient and enjoying several benefits such as preventing medical identity theft, reducing duplicates and overlays, protecting patient records, and boosting their bottom lines. Be a responsible healthcare provider now and use RightPatient to see the difference it makes.

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Preventing Medical Record Errors Improves Patient Safety

Healthcare providers in the U.S. never seem to catch a break – they’ve always faced a plethora of issues even before the pandemic. For a brief refresher, the U.S. healthcare system suffers from outrageous costs, the lack of price transparency, ancient laws that hamper healthcare outcomes, the lack of proper interoperability, medical record errors, preventable medical errors, patient safety incidents, and more.

While all of that seems like a bit too much, there are actually far more issues that regularly challenge health systems and hospitals and hold them back from providing positive patient outcomes. One such crucial but overlooked issue that hampers healthcare outcomes is medical record errors. Let’s explore how they are created, what are the consequences, and how proper patient identification can enhance the quality and safety in healthcare facilities.

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Medical record errors jeopardize healthcare outcomes in several ways

Patient safety incidents, detrimental healthcare outcomes, denied claims, patient mix-ups, and other adverse effects can be traced back to errors with medical records – the most common ones are duplicates and overlays. In fact, whenever an EHR error occurs, it typically goes undetected until an unfortunate event occurs such as the ones listed above. However, if one goes even further back, patient identification errors are likely to be the main culprit – let’s see how that happens. 

Patient misidentification leads to most medical record errors

One of the most common causes that lead to medical record discrepancies is patient misidentification, and that’s because most healthcare providers are using obsolete means to identify their patients – more on that later. Let’s take a look at how duplicates and overlays are created within EHR systems.

Duplicate record creation 

It’s quite straightforward – let’s start from the beginning. A patient comes into the hospital for a checkup, and since most hospitals suffer from patient identification problems, the EHR user is left with a difficult choice if they can’t find the accurate medical record. This happens because:

  • The patient has a common name
  • There are multiple patient records with the same characteristics
  • Searching for the right medical record is virtually impossible

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Now, the choices the EHR user has are either diving deep and painstakingly finding the accurate medical record, assigning the medical record that seems to be the “closest match”, or, just to be safe, creating an entirely new medical record. However, the latter can be catastrophic for both the patient and the hospital. Saving a discussion about the consequences for a later part, let’s see how overlays are far more damaging.

Overlays are extremely dangerous

Duplicate records are created when a patient has multiple medical records. Overlays, however, are single medical records that contain information about multiple patients – clearly, these medical record errors can be very dangerous.

Let’s continue from the previous example – the EHR user selected a medical record that best matched the patient (X), but it actually belongs to a different patient (Y). When patient X has their medical checkup, their health information is recorded into patient Y’s medical record, rendering it corrupt, unusable, and dangerous. Next time, when either patient returns for medical treatment, they’ll be facing detrimental healthcare outcomes because the data in their medical record is unreliable.

Moreover, with the growing adoption of EHR systems, these issues are becoming far more common. In fact, according to AHIMA, smaller hospitals have around 5-10% of these duplicate medical records whereas larger health systems can have a whopping 20%. These errors can cause around $40 million in unnecessary costs in clean-ups, litigation costs, and others.

Unfortunately, the biggest issue with these duplicates and overlays is that, as previously mentioned, they remain undetected until an adverse event occurs. The best way to resolve medical record errors is by preventing them right from the start – accurate patient identification can help with that. 

RightPatient prevents duplicates and overlays

RightPatient has been helping responsible healthcare providers accurately identify patients at any touchpoint with its robust biometric patient identification platform. It can be seamlessly integrated with any EHR system and it becomes a part of the EHR workflow. 

Patients only need to look at the camera – the platform automatically locates the accurate medical record for the EHR user, making it a seamless, safe, and hygienic experience for everyone involved. It has been helping reputed caregivers like Grady health, TGMC, and Community Medical Centers prevent duplicate record creation, ensure patient safety, and boost the bottom line.

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Hospitals Might Lose $122B – Can a Robust Patient Identification System Help?

Healthcare providers in every nook and cranny of the world have had their hands full with COVID-19 dealing damage everywhere. The US was not left out as its healthcare system could not cope with the unexpected events that persisted when the virus hit hard. The loss incurred in 2020 was massive for healthcare providers and difficult decisions had to be made. Unfortunately, the year 2021 doesn’t look like much of an improvement. The Kauffman Hall report suggested that healthcare providers could end up losing as much as $122 billion in 2021 in the worst-case scenario. On the less pessimistic side, they will lose up to $53 billion, which is still a significant amount. That being said, we need to look in-depth at how the impact could be reduced significantly and how the administration of an effective patient identification system can reduce significant losses.

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Loss is inevitable for most healthcare providers in 2021

The major difference between 2020 and 2021 is that now people are getting treated with vaccines against the devastation that was the theme of the previous year. Most hospitals have opened up and there is a gradual decrease in the amount of COVID-19 cases. Hospitals will, however, have to settle for a loss of about 10%, which is still considered a pretty serious loss by experts.

Patient identification errors are still plaguing health systems and, even before the pandemic, there had been huge losses for caregivers. But not all of them were suffering from the losses.

NYU Langone Health, Baylor Scott & White Health, the Mayo Clinic, and some others are just some of the large hospitals that benefited from a bout of federal healthcare bailout grants. Baylor Scott & White, in particular, earned profits in 2020. Many others didn’t come off with such luck as they had to shut their doors permanently, lay off most of their workers, introduce pay cuts, and furlough employees. The losses have further extended into 2021 and it could persist into 2022. The focus must. however. be shifted to existing problems – ensuring positive patient identification is one of them.

How an effective patient identification system helps reduce losses

The major strategy which healthcare providers are using to mitigate losses is by cutting expenses. Reducing the workforce shouldn’t be a priority as they could focus on solving problems associated with patient safety problems, medical records mix-up, duplicate medical records, patient outcomes, denied claims, preventable medical errors – the list goes on. The cord that connects them all is patient identification errors. 

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Poor identification of patients will cause hospitals to administer wrong treatments that often result in patient safety incidents, harmful patient outcomes, readmissions, etc. There is a consequential ripple effect of patient misidentification on hospitals and patients alike. These effects can be too heavy and costly on either side. Preventable medical errors, denied claims, litigation costs, and fixing duplicate medical records can lead to massive losses for any healthcare provider. An effective patient identification system must be adopted by hospitals – RightPatient is the best fit for the task.

RightPatient is the leading patient identification system

RightPatient is a touchless biometric patient identification platform that solves the problems plaguing healthcare providers and patients nowadays. It is just what we all need in this post-pandemic era. It is easy to use and hygienic for both caregivers and patients due to its touchless nature. RightPatient can help to prevent losses in millions by preventing patient misidentification, medical identity theft, denied claims, duplicate medical errors, etc. It is a must-have for responsible healthcare providers to reduce losses and enhance positive patient outcomes.

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How to Improve Healthcare Outcomes and Reduce Readmission Rates

Improving a patient’s outcome (for instance, their quality of life or life expectancy) is obviously the prime reason for treating them. Patients approach a medical professional with the hope of ‘being cured’ of whatever ails them, whether that’s by being prescribed medication to ease symptoms or having an operation or procedure to relieve pain or remove or transplant a body part to offer a better quality of life. When they are paying for their treatment, they have every right to expect that their life is better afterward. Hospitals that do not achieve the required levels of treatment outcome are routinely penalized, thus, they need to improve healthcare outcomes. These levels are measured by readmission rates. On average, over 2,500 hospitals are likely to be penalized because of their monthly readmission rates, even though the pandemic will have increased the chances of some patients having to be readmitted.

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Improve healthcare outcomes with an effective patient identification platform

However, there are some very simple ways in which hospitals can improve healthcare outcomes and reduce readmission rates.

Identify your patient. Continue to identify your patient.

Correct patient identification is key. Ensuring that staff members are treating the right patient for the right ailment is, perhaps, needless to say, the best way to improve healthcare outcomes. Getting identification wrong can lead to any number of issues, from unnecessary operations or incorrect scans to potentially dangerous prescription medication being offered.

The best way of ensuring correct patient identification is by using a touchless biometric patient identification platform such as RightPatient. It helps improve healthcare outcomes, ensures timely sharing of appropriate information with other professionals, and ultimately helps lower the chances of a patient safety incident.

The data may be on the screen, and may well be correct. But front desk staff, nurses, medics, and others are only going to know this for sure if they use such a solution. The available data is also likely to show previous admissions, incidents that the patient may have been involved in, allergies, vital statistics, next of kin, and areas of concern for the patient’s health.

Many hospitals undertake patient surveys to help them improve patient care, and this option can be offered as a patient reaches discharge date, if appropriate.

Goals, KPIs, outcomes, HSMRs – whatever you call them, they help improve healthcare outcomes.

Improving the patient’s experience of their stay in the hospital will also improve their view of how well they were treated. A positive outlook has been shown to raise recovery rates. Plus, helping patients recover makes staff feel better too. Making a good outcome a key goal of the organization and the staff will help both sides. Suggesting a reduction in incidents from the previous year is a friendly way to ask for an improvement in figures, whilst still recognizing that employees are human and can make mistakes.

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RightPatient identifies patient records accurately

No matter how good the records, unnecessary scans can be requested and patient information can be incorrectly recorded. It happens. If the patient’s identity can be verified accurately, then mistakes can be avoided.

Sharing is caring.

Sharing information with other caregivers can also improve healthcare outcomes and provide healthcare professionals with a rounded picture of the person they are treating. Not all patients will be happy with this option, but for primary care doctors, knowing where else their patients have already been treated is of great benefit when referring them to other specialties. Many people have to see a different physician for every ailment, and joined up care can make things much easier. When someone with a chronic condition ends up in the ER, a shared electronic health record allows everyone to know what medication the patient has already been prescribed and even whether certain common treatments have already been attempted.

CMS, therefore, requires healthcare providers to use CoP electronic notifications to let other named physicians know that they have a patient in their care. These notifications also alert others in the chain about patient discharge or transfer, which is important for ongoing care – using RightPatient can help with that. RightPatient also aims to prevent duplicate medical records, so acting against medical identity theft. All of this helps CMS compliance, which is good news for a facility’s finances, as fines for CMS breaches can be crippling after a while.

Contact us for more information on how RightPatient can help your facility and your patients stay safer from medical mix-ups and online impersonation by using our biometric patient identity management system.