Ensuring-safety-in-healthcare-facilities-is-possible-with-RightPatient

Ensuring Safety in Healthcare Is Crucial as COVID-19 Cases Rise

What a year this has been! While it’s almost the end of the unforgettable year of 2020, the effects of COVID-19 will be felt for many years to come, unfortunately. 2020 will be globally remembered as one of the worst years in recent times due to the pandemic and how it kept pushing everyone to their limits. Arguably, it hit the US healthcare system the worst – just take a look at the mindboggling statistics. COVID-19 has infected more than 15 million Americans while claiming just over 288,000 lives. That’s not all – cases are increasing rapidly every day, with healthcare providers being overwhelmed by the surge of COVID-19 patients. With all that’s going on, safety in healthcare providers’ facilities as well as accommodating patients is more important than ever.

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Let’s take a look at some of the recent moves taken in response to the pandemic, how they can improve healthcare outcomes and prevent hospital-acquired infections (HAIs), and how an effective patient identity management platform can help.

Recent moves to tackle COVID-19 challenges

Patients are being redirected to other facilities due to capacity limitations

Lifespan Health System of Providence, Rhode Island, is redirecting COVID-19 patients to a field hospital located at Rhode Island Convention Center, as the former reached its capacity and has no beds to spare. While it still has its ICU and ventilators available, its regular beds are full due to COVID-19 patients. Moreover, the field hospital, with a capacity for 600 patients, is accepting non-critical patients as well.

A similar case had occurred in Arizona’s Holy Cross Hospital. Instead of admitting the patient at a neighboring facility, the ambulance crew took the patient to the Nogales International Airport before transferring him to a different location (Flagstaff) due to capacity constraints.

COVID-19 surge forces Mayo Clinic to temporarily close clinics

The Mayo Clinic Health System closed one of its clinics temporarily and will do the same with its four other clinics. The affected clinics are its Mankato-Northridge, Belle Plaine, Le Sueur, Janesville, and Waterville clinics. The health system is doing so to reallocate its resources and prioritize critical care due to the COVID-19 surge. However, patients may still visit its other sites or use the online services they provide, such as virtual sessions, nurse line, etc.

A pediatric acute care hospital will accept adult cases

Cincinnati Children’s Hospital Medical Center will be accepting adults under 30, whenever possible, in order to help ease the pressure of COVID-19 on other hospitals. Many local healthcare providers that serve adult patients are almost nearing their capacities due to the overwhelming number of patients, which is why Cincinnati Children’s has made such a welcome decision.

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The existing practices aren’t enough to ensure safety in healthcare facilities

All of the healthcare providers have one priority right now – to ensure safety within their facilities. However, COVID-19 has been creating havoc in healthcare facilities for months now, leading to many of them shutting down, health systems suspending some of its facilities temporarily, or resorting to cost-cutting measures.

While a few might be benefitting from such measures, healthcare as a whole is suffering. Hospitals need to seek out ways to enhance patient safety, reduce HAIs, reduce response times, and improve patient outcomes to ensure survival during and after COVID-19. Thankfully, RightPatient can help.

RightPatient enhances safety in healthcare facilities

RightPatient is a touchless biometric patient identification platform that is extremely beneficial for healthcare providers, especially during the pandemic. Since it is touchless, it doesn’t have any infection control liabilities associated with it, leading to reduced hospital-acquired infections and improving safety in healthcare for everyone involved. Moreover, it maintains patient data integrity by associating correct medical records with the appropriate patients every time – it locks the medical records of the patients with their photos. Also, it is versatile enough to be used at any touchpoint in a healthcare facility, making it ideal for telehealth sessions.

After scheduling appointments, patients receive an SMS or email for verifying their identities. Patients are required to provide a selfie and a photo of their driver’s license or any other form of identification. RightPatient automatically compares the photos for a match, remotely authenticating patients. Biometric credentials are provided to the new patients. This helps ensure that the accurate patient is identified right from appointment scheduling.

At healthcare facilities, patients only need to look at the camera – the platform compares the photos for a match and provides accurate medical records within seconds, making it the most hygienic and feasible choice for patient identification. 

RightPatient improves safety in healthcare facilities not only by identifying patients accurately and ensuring patient data protection but by also reducing HAIs, something that is paramount right now. 

Be a responsible healthcare provider and use RightPatient now to improve healthcare outcomes, enhance patient safety, and protect patients.

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Improving Patient Outcomes Relies on Identifying Patients Even During COVID-19

Healthcare in the US has always had its fair share of troubles. Price transparency issues, medical identity theft, data breaches, denied claims, and interoperability issues are just some of the many issues plaguing it. However, it is having arguably one of the worst times it has ever faced due to COVID-19. To date, over 14 million American citizens have been infected with the infamous virus, whereas over 270,000 people have lost their lives battling it. Due to the spike, hospitals are shutting down, health systems are closing their emergency departments, elective surgeries are being canceled, and healthcare staff members are being pushed to their limits once again. It feels like a particularly bad déjà vu. While healthcare providers are doing whatever they can to help with improving patient outcomes, many are facing a critical issue that has been an impediment to quality healthcare for years – patient identification errors.

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Having said all that, let’s focus on: 

  • why patient identification errors are a big deal even during the pandemic
  • what healthcare providers are doing to address it
  • how a tried and tested solution ensures patient safety and quality healthcare, improving patient outcomes in the process

Patient misidentification is nothing new

Anyone who knows anything about the US healthcare system has heard at least one story about patient misidentification or something related to it, such as duplicate medical records, patient mix-ups, incorrect surgeries, medical errors, etc. It has been occurring for years, leading to delayed patient care, detrimental patient outcomes, repeated lab tests, among other consequences. While many caregivers have been facing all these challenges for quite some time, a large number of them didn’t pay much attention to the problems. Everything changed with the pandemic – let’s see how.

Improving patient outcomes is difficult due to existing issues

COVID-19 pushed everything to its limits, especially the healthcare providers, and they were forced to face the issues that significantly hamper patient outcomes. One of the more prevalent issues was, and still is, patient misidentification.

HIMSS VP of Government Relations, Tom Leary, said that public health response efforts can be significantly impacted by inaccurate patient data, and that’s exactly what happened during the first wave. Since patient identification was erroneous in most healthcare facilities, this led to improper data sharing, delayed test results, sending results to the wrong patients, and more. Nurses even tried to google patients so that they could send them the test results!

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COVID-19 is an unprecedented situation that requires prompt responses that can help save lives, and issues such as patient identification errors significantly hamper the efforts put forth by frontline teams. So, what are healthcare providers doing to address it?

Healthcare providers are urging for the UPI

The US healthcare system was supposed to get a unique patient identifier (UPI) years ago, but a bill had restricted state funding to create one. Since then, most healthcare providers have been struggling to identify their patients accurately. Each year, experts come together and urge the ban’s abolishment, but their requests get rejected every time – for almost two decades. Even if the mythical UPI is made, it won’t be enough to solve such a huge problem by itself.

However, not every hospital is struggling with patient identification errors – many forward-thinking ones are using RightPatient.

Improving patient outcomes is possible with RightPatient 

RightPatient is a touchless biometric patient identification platform that is the most feasible solution currently, given the pandemic. It uses the characteristic that cannot be stolen, lost, or transferred, patients’ faces, to verify identities. However, the part that makes RightPatient ideal for the pandemic is that it is entirely touchless, ensuring infection control and reducing hospital-acquired infections.

By locking medical records with patients’ photos, RightPatient protects patient data and accurately identifies patients. Moreover, it is versatile enough to be used across any touchpoint within a healthcare facility, starting from appointment scheduling.

After scheduling an appointment successfully, patients receive an SMS or email, and they are required to provide selfies as well as a photo of their driver’s license. The platform compares the photos for a match, ensuring remote authentication. If these are new patients, RightPatient provides them with new biometric credentials – making it a hassle-free experience. 

Within healthcare facilities, patients only need to look at the camera – the platform compares the live photo with the saved one. After finding a positive match, RightPatient provides accurate medical records within seconds. This helps prevent patient mix-ups, duplicate medical records, medical errors, denied claims, and patient safety incidents – improving patient outcomes. Moreover, it can also prevent medical identity theft in real-time, as it red-flags fraudsters who try to assume patients’ identities. 

RightPatient can enhance healthcare outcomes, improve patient safety, and reduce significant costs – something which is extremely crucial for hospitals right now in order to survive.

Contact us now to learn how we can help you improve your bottom line.

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Infection Control in Hospitals is Imperative as COVID-19 Cases Increase

COVID-19 is a phenomenon that has crippled almost the entire world. Even in those very rare countries where it didn’t infect many people, it did hurt their economies. The majority of developing countries are severely affected by the novel virus, leading to disruption in international businesses and global transactions. However, one can safely say that COVID-19 has affected America the worst – it is currently seeing huge spikes across the states, where officials are introducing new safety measures. Let’s take a look at the most recent record-breaking statistics of US COVID cases, some measures officials are implementing to mitigate its spread, and practices that will help ensure infection control in hospitals – improving patient safety and quality of care.

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US COVID-19 cases keep breaking records

Unfortunately, the US has the highest number of COVID-19 cases in the world – over 11.3 million! Moreover, it keeps on making new records: November 13 saw 184,514 new cases, according to John Hopkins University. This is in line with experts’ predictions – many stated that things will get worse during the fall. Ultimately, all of this will add to the huge amount of pressure healthcare providers are already facing – the COVID Tracking Project saw over 68,000 hospitalizations on November 13 where 6% of the patients were on ventilators and 19% in ICUs.

Needless to say, these numbers are frightening, with officials introducing measures to mitigate further spread. Let’s review some of the emergency measures introduced within some states.

Some recent measures to mitigate COVID-19’s spread

Oregon will see restrictions on gyms, restaurants, and retail stores. Virginia issued a mask mandate for anyone older than five starting on the 15th of November. New Mexico will be facing a two-week shutdown that consists of nonessential activities starting from 16th November.  Many other locations are seeing similar restrictions to ensure social distancing practices as a result of ever-increasing cases.

While these measures are in place to lower potential COVID-19 cases, infection control in hospitals must be ensured so that cases don’t spread within healthcare facilities. Let’s explore why this is important.

Why is infection control in hospitals important?

Of healthcare providers’ many responsibilities, preventing hospital-acquired infections (HAIs) has been a topmost priority for many of them. Hospitals are constantly looking to improve practices that enhance infection control and prevent HAIs. It is a crucial role of any hospital because, if not ensured, it will lead to compromised patient safety, undesirable healthcare outcomes, and create a chain of events that will jeopardize the entire healthcare facility. However, prior to the pandemic, HAIs used to be a headache of healthcare providers only; but now, contracting diseases is the concern of virtually everyone, especially those in hospitals.

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COVID-19 has shown how effective communication can be in this day and age – any new update regarding the novel virus can be shared and seen by anyone, thanks to the internet. Almost everyone has extensive knowledge about the do’s and don’ts, and they are quite reluctant to visit hospitals since they know that’s where the COVID-19 patients are going. Thus, healthcare providers need to ensure infection control in hospitals and enhance patient safety as well as the safety of the frontline staff members. Let’s take a look at how hospitals can reduce HAIs, some of which are according to WHO, and improve healthcare outcomes as a result.

Practices to ensure infection control in hospitals

Create an effective infection control policy

The foundation of having zero to minimal HAIs is to have an effective infection control policy at hand. Healthcare providers wanting strict infection control must plan for it in advance, and this plan should contain guidelines for dealing with HAIs, identifying affected patients, locations to place the patients in isolation, and the duration of such events.

Washing hands thoroughly and regularly

While this might seem obvious at this point, it is still one of the most important practices to ensure infection control in hospitals and save lives in the process. Washing hands regularly with liquids containing antimicrobial agents for twenty seconds is a must, especially after interacting with extractions, contaminated items, blood, secretions, etc. Keep sanitizers within a short distance of each other so that patients and caregivers both have access to them. If possible, use automatic dispensers to make it a touchless and safer experience for everyone involved.

Enforce PPE usage

PPE is a term that has been tossed around since the beginning of the pandemic, and for good reason. While healthcare professionals have been using it for decades to prevent HAIs, virtually everyone uses some form of PPE nowadays to protect themselves. Unfortunately, not everyone follows best practices, which will ultimately put others at risk.

Enforcing PPE usage for everyone within a healthcare facility is a good practice, regardless of their designation. Simply putting up signs saying “No PPE, No Service” will be quite effective for patients. For the healthcare staff members, surgical masks, face shields, gloves, gowns, etc., must always be present whenever they are within the facilities.

Keeping surfaces clean

Viruses linger on surfaces for days, and keeping them clean is the best solution to prevent HAIs. We can significantly reduce HAIs by monitoring the materials and environmental surfaces that are touched frequently and disinfecting them regularly and thoroughly, such as beds, handles, etc.

Using touchless solutions that ensure infection control

While many touchless solutions will be popping up within the next few years, there is one that is already being used by many healthcare providers to prevent infection control issues – RightPatient. It is a touchless patient identification platform that uses patients’ photos to lock medical records and verify their identities. Enrolled patients only need to look at the camera – the platform matches the live photo with the saved one, providing the appropriate medical record within seconds without requiring any physical contact, and ensuring patient safety and hygiene.

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Hospitals Must Ensure Improved Patient Outcomes as COVID-19 Cases Spike

The moment everyone’s been dreading is almost upon us – another wave of COVID-19. This was inevitable, as most experts had stated that there would be a significant surge during this year’s fall season. According to experts, almost half of the US – including Alabama, Alaska, Colorado, Texas, Utah, and Washington – is facing rising cases. The CDC (The Centers for Disease Control and Prevention) Director previously stated that the fall might well be one of the worst times the US healthcare system will face. That being said, as hospitals are steeling themselves for the upcoming surge, they need all the help they can get to ensure improved patient outcomes. Let’s explore the CDC’s most recent findings, what the future might hold, some problems faced by caregivers during the first wave, and how RightPatient can enhance patient safety and mitigate known issues.

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Some frightening statistics

According to the CDC, COVID-19 tests have been increasing across the US. As of now, Rhode Island, Vermont, Wyoming, Colorado, Minnesota, Kansas, Maine, Massachusetts, Nebraska, Connecticut, and Iowa are the states experiencing the fastest spread of the novel virus, according to rt.live. Unfortunately, that’s not all – it’s just the beginning. 

On the 30th of October, the US hit a record high for daily COVID-19 cases with a staggering 99,155 cases. Moreover, the previous day had also held that record, as per The New York Times. 100,000 daily COVID-19 cases might soon become a reality. Public health officials also told The New York Times that positive rapid test results are being severely undercounted. To make things worse, it’s virtually impossible now to track the COVID-19 cases back to a single source.

With all that said, hospitals are preparing for the worst, and they need all the help they can get for improved patient outcomes – let’s take a look at what happened during the first wave.

Problems faced by healthcare providers

Tom Leary, HIMSS VP of Government Relations stated that incorrect patient data leads to a number of issues that hamper any public health response initiative. Delays in sharing COVID-19 test results, inaccurate information within patient records, and the lack of properly shared patient data were some consequences that could be traced back to an overlooked but critical problem of the US healthcare system: patient identification errors. Moreover, whenever a vaccine is created, its deployment will require immaculate patient identification in order to make it effective – which patients received the shot, which are still waiting for it, and what are the outcomes.

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Among other problems, patient misidentification was quite prevalent during the initial COVID-19 wave, and it’s natural to assume that it will happen again. Moreover, when COVID-19 spikes become overwhelming, regular patients will once again resort to using telehealth.

Thus, if caregivers want to ensure improved patient outcomes, they not only need to ensure positive patient identification but also ensure patient safety during both inpatient visits and remote sessions. Fortunately, as previously mentioned, that’s where RightPatient can help.

RightPatient ensures improved patient outcomes

RightPatient is a touchless biometric patient identification solution that has been helping healthcare providers for years. It locks the medical records of the patients using their photos upon enrollment.

During appointment scheduling, patients receive an SMS or email requiring them to provide a personal photo as well as a photo of their driver’s license. RightPatient automatically matches the photos and verifies their identities remotely, ensuring accurate patient data right from the start for improved patient outcomes.

In healthcare facilities, patients only need to look at the camera – the platform matches the photo saved during enrollment with the live image. After verification, it provides the appropriate medical record within seconds – enhancing patient safety and ensuring infection prevention. 

RightPatient protects patient data integrity, prevents duplicate medical records, and enhances healthcare outcomes by identifying patients accurately across the care continuum. Be a responsible caregiver and protect patients now with RightPatient.

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Patient Safety and Communication are Critical as Patient Visits Return to Pre-pandemic Levels

COVID-19 has changed everything in unparalleled ways. Gone are the days when we could hang out casually with friends, be safe without PPE, and commute without the fear of catching the virus. It is quite natural that COVID-19 has impacted organizations and industries as well, and arguably, the US healthcare system is facing the worst consequences. The pandemic has affected every aspect of healthcare as we know it, and healthcare providers will be facing the consequences for years. They were forced to postpone elective procedures and outpatient visits to accommodate the surge of COVID-19 patients. While that was at the beginning of the year, many caregivers are now witnessing increased outpatient visits. Let’s take a look at some numbers regarding the fluctuation of outpatient visits, what caregivers should focus on now, and how patient safety and communication can be achieved with positive patient identification.

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What has been the situation since the pandemic hit?

While the novel coronavirus has rattled almost every country’s healthcare system, America’s is the one it hit the worst. In addition to the many pre-existing issues with the healthcare system, the US has the highest number of COVID-19 cases in the world. In order to make room for the numerous COVID-19 cases, as already mentioned, caregivers had to cancel elective surgeries and also encourage non-critical patients to opt for telehealth visits. 

Updates regarding outpatient visits

The Commonwealth Fund was closely following the updates of patient volumes within hospitals – let’s take a look at the numbers.

Outpatient visits took a significant hit – they had reduced by almost 60% during the early stages of the pandemic. The update provided by the Commonwealth Fund during May showed that patients were returning for outpatient visits, however, they were still one-third lower compared to pre-pandemic numbers. Also, the latest report shows that weekly outpatient visits are somewhat higher now, compared to the pre-pandemic period.

Outpatient visits vary

While this is a good sign for healthcare providers, it must be noted that these vary greatly depending on age, location, specialty, etc. For instance, in-person visits from younger patients are still lower than they were before the pandemic. Visits are higher for urologists, dermatologists, and adult PCPs, whereas behavioral health providers are experiencing lower visits. More Medicare patients are coming for inpatient visits compared to the pre-pandemic period. Telemedicine visits were higher when inpatient visits declined, but its usage is declining. However, its usage is still much higher than it was before the pandemic.

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All these comparisons show that providers and patients are adapting to the new normal. Many patients are suffering from complex diseases and, due to the pandemic, they have been postponing healthcare visits for far too long. However, since restrictions are being lifted, patients are returning for outpatient visits in order to avail healthcare services. While providers are opening their doors to treat patients, they also need to ramp up their patient safety and communication efforts. After all, the post-pandemic world is completely new for everyone – there’s no tried and tested formula to ensure everyone’s safety. Healthcare providers also must make sure that their patients are not contracting COVID-19. Let’s see how this can be a possibility.

How patient safety and communication are hampered

All of the patients of any given hospital must first be identified. This happens either at the registration desks or within the emergency department. Different caregivers have different patient identity verification methods in place. Now, many caregivers either use inefficient methods, like questioning patients, or use solutions that have become outdated, such as contact-based patient identification platforms. 

When asking patients questions, there are high chances that the registrar or nurse will identify the wrong medical record – they might need to find the record from an EHR system that contains thousands. Moreover, duplicate medical records are quite prevalent. Whatever the case may be, such inefficient methods hamper patient safety, lead to poor communication, and adversely impact patient outcomes.

While many used touch-based solutions to identify patients before the pandemic, COVID-19 has rendered these solutions unsatisfactory. Many caregivers have witnessed significantly lower utilization of these solutions – patients simply are reluctant to touch them. This is because of the pandemic and the fear of contracting the virus, which is not unreasonable. Every patient of any given hospital is processed from registration desks and EDs – can you imagine how disastrous it would be if one of them had COVID-19? Once the infected patient touches the device, it would lead to everyone else becoming infected. Before, infection control was a common headache of caregivers, and now it is a concern for patients too. Touch-based solutions have always had an impact on patient safety, but only the most forward-thinking caregivers foresaw this. That’s why they went with RightPatient, improving patient safety and communication in the process.

RightPatient enhances patient safety

RightPatient is the leading patient identification platform used by caregivers who prioritize patient safety. It’s an entirely touchless solution that uses a powerful photo-based engine and patients’ faces to identify them across the care continuum. 

Whenever patients arrive at the hospital, all they need to do is look at the camera – the platform matches the saved photo taken during registration with the present one, ensuring an entirely touchless, hygienic, and safe experience for everyone involved. This eliminates the risk of contracting infectious diseases and enhances patient safety.

By identifying patients accurately right from appointment scheduling, as well as other touchpoints, RightPatient ensures patient data integrity by preventing data corruption, improving communication across the care continuum and reducing the chances of medical errors based on incorrect patient data.

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Patient Safety and Quality Healthcare Require Patient Identification During the Pandemic

Another day, another new initiative by healthcare leaders regarding patient identification. One might wonder that given the pandemic and its ongoing effects on healthcare, why is that a top priority right now? Well, that’s what the healthcare experts have been demanding as inaccurate patient data negatively impacts patient outcomes during this crisis. The U.S. healthcare system has been suffering due to the absence of a patient identifier for decades now – the ban is still in effect on a UPI. Let’s look at what industry experts are saying and how positive patient identification can ensure patient safety and quality healthcare.

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The importance of patient identification according to experts

This isn’t the first time leaders have talked about the need for accurate patient identification and it won’t be the last time. Healthcare providers have been struggling with patient identification for decades now, leading to compromised patient safety, inaccurate patient data, and unwanted healthcare outcomes. Add the pandemic to the equation, and identifying patients accurately becomes more important than ever as accurate data sharing is a topmost priority.

Recently, a session organized by the ONC (Office of the National Coordinator) for Health IT brought up the topic. According to Tom Leary, HIMSS VP of Government Relations, incorrect patient data leads to adverse impacts on public health response initiatives. He further elaborated on that – patient identification errors during the ongoing crisis led to several issues like improper data sharing, delays in sharing test results, and inaccuracies within longitudinal patient records. According to Mr. Leary, some nurses even tried to Google patients to identify them and contact them regarding their test results!

Preparing for COVID-19 vaccines, whenever they’re created, will require accurate patient identification during large-scale immunizations to identify the infected ones, the ones who got the shots, and to identify the outcomes of the cases, stated Mr. Leary. Not having any proper patient identity verification system in place is just worsening the health outcomes and adding fuel to the ongoing fires during the pandemic. Thus, to ensure patient safety and quality healthcare, proper patient identification is an absolute must.

Patient safety and quality healthcare depend on identifying patients

As previously mentioned, many might think that with the pandemic still impacting healthcare significantly, patient misidentification is the last thing we need to worry about. However, Mr. Leary, as well as other healthcare industry experts, thinks otherwise. During the ONC session, they have already demonstrated how patient misidentification is affecting healthcare outcomes. But even before the pandemic, patient identification errors were notorious for adversely impacting patient safety and quality healthcare.

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Let’s go back to the time before the pandemic struck the U.S. Even then, the healthcare system had a plethora of issues, one of which was duplicate medical records and overlays. Imagine – a patient came to the hospital and they were assigned a duplicate record, based on which the whole treatment will be provided – so many things could go wrong!

An incomplete or inaccurate EHR leads to repeated lab tests, improper treatment, and even deaths due to a single misidentification. As a result, patient safety is severely impacted as well as healthcare outcomes. Patient misidentification cases are associated with unwanted incidents that can haunt caregivers – loss of goodwill and litigation costs are just some of the consequences.

Even before the pandemic, patient misidentification was a significant issue within the healthcare system. However, the COVID-19 crisis demonstrates how patient identification errors impact patient outcomes during a time when accurate patient information is of the essence. 

Experts are urging for the UPI once again

It’s been around two decades since the ban was imposed on a state-funded UPI (unique patient identifier), but industry experts are once again rallying to remove the ban this year. Even if the UPI is finally mandated, responsible healthcare providers will combine it with an effective patient identifier. Such a patient identification policy will encompass several benefits such as enhanced interoperability, reliable patient matching, and improved healthcare outcomes. So, out of all the different patient identification solutions out there, which one is the best match?

Patient safety and quality healthcare require RightPatient

RightPatient has been ensuring accurate patient identification for years now, but why is it the best solution? Well, it can be seamlessly integrated with EHRs to become part of the workflow, making it perfect to be used alongside the UPI, should the latter get approval. Moreover, RightPatient eliminates the biggest headache of providers currently – infection control issues, as it is a touchless solution. With its photo-based search engine for identifying patients during appointment scheduling and beyond, RightPatient is the most feasible choice for positive patient identification post-COVID-19.

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Lack of Proper Patient ID Leads to “Professional Patients”

Patient ID issues have always been prevalent in the U.S. healthcare system – we help solve these issues for healthcare providers. Today, however, we won’t talk about patient identification issues that exist in hospitals and healthcare systems – we will focus on the fact that the problem extends beyond the average provider. Unfortunately, many patients take advantage of the lack of a proper patient identity verification system and go repeatedly to their providers’ facilities and take advantage of healthcare services. Did you know that this happens within clinical trials as well? Let’s learn more.

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The importance of clinical trials

Clinical trials have a significant impact on conventional healthcare. They lead to breakthroughs that boost healthcare outcomes, reduce recovery times, and can even provide medicine to treat complex and previously untreatable diseases. When considering this topic, COVID-19 would likely pop up in most people’s minds. That’s what the whole world is fighting against currently, and the proposed vaccines developed by leading professionals are going through several clinical trials to determine the effectiveness of the vaccines and whether they have any undesirable side effects.

Thus, the importance of clinical trials is paramount for everyone involved. Likewise, the individuals who volunteer, known as clinical research patients, are essential as well. Let’s see what their motivations are to participate in these activities and what factors are at play that might put the entire trial at risk.

The lack of patient ID systems hurts clinical trials

Patients who participate in clinical trials are well compensated for volunteering. Many do it for altruistic reasons, and while compensation is based on the risks involved, the research is also vetted by an institutional review board. This is done to determine whether anybody enlisted solely for monetary benefits – many patients even enlist in multiple trials or sites. But why do they do so? How do they affect the integrity of the trials? How can an effective patient ID platform prevent this issue?

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Professional patients

There are some types of clinical trials where the financial benefits are quite lucrative for individuals who join more than one trial or participate at multiple sites simultaneously. Naturally, many do join these trials and expose themselves to either multiple doses of the same drug or single doses of multiple drugs undergoing testing. These types of patients cannot afford the money to pay for healthcare and thus sign up for multiple trials – they participate to gain access to both the treatment and the compensation. This is just one type of “professional patient” – let’s look at others.

The other type of professional patients falsify information regarding their medical condition – they don’t have the required condition but want to be a part of the trial. They can falsify information regarding the results and effects of the trial to show that they are participating – only to receive the compensation. As you can imagine, their participation in clinical trials may be extremely dangerous.

Another type of professional patient is individuals who actually have the required medical condition but they fake the results – they don’t want to be treated for the condition. These are quite common in trials involving research into treatment for addiction.

The consequences of professional patients

Getting exposed to multiple drugs that are still undergoing testing can lead to adverse effects for the patients. Other than patient safety, the reliability of the trials will be reduced due to integrity failure. Overall, the trials will experience significant losses due to the actions of a few. 

COVID-19 has already claimed over 965,000 lives while experts around the world are racing against time to come up with a cure so that we can finally go back to leading normal lives. If these professional patients participate in the clinical trials for a COVID-19 vaccine, the affected trials will be rendered useless due to the unreliable data these patients will provide. Even when a vaccine is developed it will lose credibility due to professional patients, delaying the most significant breakthrough we need. Is there any way to stop these harmful practices and ensure data integrity of clinical trials?

An accurate patient ID platform is the key

Professional patients are getting smarter about how to enter clinical trials now that information is available on social media. However, if there was an effective patient identification platform in place, it would be enough to prevent professional patients’ participation right from the start. That’s where we can help.

RightPatient is the leading touchless patient identification platform used by healthcare providers. They are using it to protect millions of patient records and prevent duplicates in their EHR systems by ensuring that patients are identified correctly across the care continuum.  

Since RightPatient has both the experience and expertise, it can easily prevent professional patients in clinical trials from fraudulent participation. This leads not only to enhanced safety of the participants within the trials but also makes the data immaculate and reliable – speeding up the trials and reducing losses along the way.

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Providers Must Protect Patient Information to Enhance Patient Trust

The US healthcare system has always been the one attracting attention for all the wrong reasons – it is inundated with a plethora of issues. Lack of price transparency, interoperability issues, lack of proper patient identification, archaic laws governing the overall system, and prevalent medical identity theft cases are just some of the many problems that plague providers and prevent them from giving optimal patient care. One of the more prominent problems faced is healthcare data breaches – something that happens regularly nowadays. With the pandemic in mind, healthcare providers need to do all they can to enhance patient trust and improve patient safety – something they can do if they protect patient information. This is critical because it will boost inpatient volumes and can help offset the ongoing losses due to COVID-19. Let’s see how RightPatient can help by ensuring accurate patient identity verification.

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What does the data say?

A recently released study by the Journal of General Internal Medicine has shed some light on patients’ perceptions about their EHR security and privacy.

According to the report:

  • The respondents who fear that their EHRs will be jeopardized due to a cybersecurity incident are three times more likely to hold back information from their caregivers, compared to those who do not share the same feeling, especially during the transmission of said EHRs electronically. 
  • Out of the respondents who trusted that their EHRs were safe and secure, chances of concealing information from their providers were around half compared to those who had privacy concerns.
  • Older, married, and employed patients were less likely to withhold information.

This study was conducted with keeping the growth of telehealth in mind and how a lack of patient trust will cause problems, especially during the pandemic. Thus, healthcare providers need to rethink their strategies and boost patient confidence. Not only will it help provide better healthcare services, but it will also increase patient retention – patients will not switch to other caregivers if they see that their providers protect patient information effectively.

Protect patient information by ensuring compliance

With the electronic transmission of PHI (protected health information), HIPAA compliance is the first thing that pops up on the minds of providers. The aforementioned study suggests the same: providers should address patients’ concerns by addressing security gaps. This can be done by providing proper training for internal data breaches and do’s and don’ts during PHI transmission, conducting internal audits to detect security issues, and keeping relevant employees on the same page regarding HIPAA compliance. HIPAA Ready is a robust HIPAA compliance software that can address all that and more, helping you protect patient information in the process. Simplify HIPAA compliance and reduce your administrative burdens with HIPAA Ready.

RightPatient helps protect patient information

RightPatient has been helping to protect patient data for years now. Moreover, even if you face a data breach, you can still safeguard patient information. Here’s how it works.

Once a provider deploys RightPatient, patients receive an SMS or email to validate their identity after scheduling an appointment. The patient provides a selfie and a photo of their driver’s license, and RightPatient matches the photos to ensure a proper match. Patients new to the platform are provided with new biometric credentials.Protect-patient-data-by-ensuring-accurate-patient-identification

 During inpatient visits, all patients need to do is look at the camera. The platform identifies them by matching the photos, ensuring accurate patient identification.

Another reason why RightPatient is a must

The aforementioned study is also related to the updated Medicare CoPs. Since the study talks about sending EHRs to other caregivers, the recently introduced e-notifications come to mind. With the looming CMS compliance deadline (May 1st, 2021), healthcare providers need to ensure accurate patient identification so that they can send out accurate e-notifications during ADTs. If they fail to send out notifications to the proper channels, it can cause noncompliance issues and can risk their CMS provider agreements. RightPatient is a must-have solution to avoid such cases and ensure that the proper caregivers are notified.

Contact us now to know how we can help you achieve your goals.

A-proper-patient-identification-protocol-including-RightPatient-can-mitigate-losses

A Futureproof Patient Identification Protocol Can Help Mitigate Providers’ Losses

COVID-19 has been one of the biggest catastrophes to hit the world in modern times. There is literally no aspect of our lives it didn’t affect. Unfortunately, it will continue to affect us – experts are saying that the second wave is already here in the US. However, healthcare providers are still reeling from the ongoing surge of COVID-19 patients as well as the unprecedented losses faced due to the pandemic. With hospitals and health systems having to make hard choices like laying off employees, introducing pay cuts, and furloughing employees, is there any way to mitigate the losses? Yes, there are many, but the most sensible choice for providers would be to adopt a futureproof patient identification protocol like RightPatient. Let’s explore further.

A-proper-patient-identification-protocol-including-RightPatient-can-mitigate-losses

Hospitals expected to lose $323 billion in 2020!

And that is apparently an understatement. Losses might even exceed $323 billion, depending on the inevitable surges during the rest of the year as well as the increasing number of cases in some specific states.

The breakdown

During the final half of the year 2020, hospitals are set to lose at least $120.5 billion, especially due to lower inpatient visits, whereas an estimated $202.6 billion has been lost between March and June, according to AHA.

COVID-19 has affected all industries in the US, but its healthcare system is clearly the one it hit the worst – $323 billion is no small number. Since the pandemic started, hospitals had to reprioritize to deal with the surge of COVID-19 patients. Healthcare providers canceled elective procedures and non-COVID-19 patients were advised to use telehealth, reducing inpatient visits and leading to most of the financial losses.

Moreover, COVID-19 is causing hospitals to face higher expenses. PPE and ventilators, for instance, were not used as extensively prior to the pandemic. As previously mentioned, providers had to lay off employees, furlough them, or reduce their salaries, while others were even forced to close down due to the financial strain. Let’s look at some of the recent victims.

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Some recent victims

BRMC (Bluefield Regional Medical Center) will be permanently closing down by July 30th, 2020. Financial damages due to the pandemic, lower patient volumes, and reimbursement rates were contributing factors that forced the officials to make this tough decision.

Saint Luke’s Health System will permanently close the doors of its Cushing Hospital in Kansas on October 1st, after closing down its inpatient unit on July 17th – another victim of COVID-19.

HealthPartners will shut down seven clinics and has stated that it will lay off 200 employees at two of those seven facilities. This, too, is because of the financial pressure brought by the pandemic. 

Suffering from financial challenges tied to the pandemic, UW Medicine will lay off 100 employees. This comes after it has already furloughed 4000 unionized employees and 1500 non-union ones. It has also received around $180 million in provider relief funding, but sadly, it looks like that will not be enough to offset the damages caused by COVID-19.

These are just some of the numerous cases that show the effects of the coronavirus pandemic on healthcare providers and how the pandemic is forcing them to make tough choices. Sadly, we are only halfway through this pandemic-driven year – we do not know what’s in store for us. 

Healthcare providers need to reduce costs significantly in order to survive this challenging phase – perhaps the most challenging one they have ever faced. So, is there anything that can help them mitigate their costs? 

An effective patient identification protocol can help

While healthcare providers are searching desperately for ways to reduce their costs, they can do so by preventing medical identity theft, avoiding duplicate medical records, and preventing patient identification errors. All they need to do is upgrade their patient identification protocol.

Before doing that, healthcare providers need to evaluate their current patient identification protocols.

  • Is it ensuring accurate patient identification across the care continuum?

  • Is it preventing medical identity theft?

  • Is it preventing duplicate record creation?

  • Is it ensuring a hygienic environment for patients and employees?

  • Does it have a high acceptance rate among patients?

  • Is it futureproof?

RightPatient-can-improve-patient-identification-within-your-healthcare-facilities

If even one of the answers to the questions listed above is no, then providers seriously need to upgrade their patient identity matching systems within their facilities. This is where RightPatient can help hospitals and health systems to reduce their losses and improve patient identification.

Achieve accurate patient identification with RightPatient

RightPatient is a photo-based patient identification platform that checks all the boxes for being an effective patient identifier. During registration, the platform locks the medical records of the patients with their photos. Returning patients simply look at the camera and are identified by the platform within seconds – providing the EHR user with accurate medical records. It also prevents medical identity theft, as fraudsters are red-flagged when they face the robust verification process. 

RightPatient prevents duplicate record creation, reduces denied claims, and prevents avoidable medical errors in the process to enhance patient safety.

Even before the pandemic, responsible healthcare leaders chose RightPatient because its touchless platform eliminated any chances of infection control issues during its usage – something that other conventional patient identifiers do not possess. RightPatient has over 99% patient acceptance rate – it provides a seamless, hygienic, and easy way for ensuring proper identification, improving patient safety and quality of care

The pandemic requires providers to switch to a touchless patient identifier and reduce healthcare costs significantly – try RightPatient now and experience the difference it makes.

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How Can Medical Identity Theft Occur During Telehealth Visits?

Telehealth has been around for years, but it has only been growing exponentially for the past few months. One of the biggest propellers that caused the surge in telehealth usage is the coronavirus pandemic, while the other reason is its benefit of taking healthcare out of the regular setting and setting up safe and remote environments for the patients and caregivers. While many predict that telehealth is here to stay after seeing how it can benefit caregivers and patients, health systems and hospitals need to focus on another important aspect – how can medical identity theft occur during telehealth visits, and is it preventable? Fortunately, it can be – with RightPatient. Let’s dive deep.

How-can-medical-identity-theft-occur-during-telehealth-visits

Telehealth skyrocketed due to COVID-19

Since telehealth was introduced, experts in the US healthcare system have been busy debating its pros and cons, affecting its growth and questioning its capabilities. However, as the pandemic has shown, telehealth has been extremely crucial for the US healthcare system during its ongoing battle against the pandemic. It has helped reduce the risk of more COVID-19 cases as non-COVID-19 patients were recommended to use telehealth instead of inpatient visits.

As previously mentioned, the biggest benefit of telehealth is that it enables patients and caregivers to engage in healthcare remotely. All they need is a good internet connection and devices to communicate with each other – eliminating any chances of contracting the virus as opposed to inpatient visits during the pandemic. Thus, it is no surprise that telehealth demand has been sky-high, with experts predicting over one billion visits during 2020 alone. While providers are quickly adapting to the changes and using telehealth, hospitals and health systems must also think about a serious problem – how can medical identity theft occur during telehealth usage?

Medical identity theft is all over the place

Medical identity theft is nothing new. Hackers steal valuable patient information through healthcare data breaches. They sell it for up to $1000 per record on the black market to fraudsters. Since healthcare is quite expensive, these fraudsters prefer buying patient information from hackers for a much cheaper price, shifting the healthcare costs onto the shoulders of the victims.

Medical identity theft is becoming quite prevalent. In 2019 alone, more patient records were breached in comparison to the previous three years combined. Medical identity theft leads to lawsuits, patient safety issues, settlement costs up to $250,000, unwanted attention, and loss of goodwill. Thus, it becomes increasingly necessary to ensure that medical identity theft is prevented, even during telehealth visits.Medical-identity-theft's-effects-can-be-mitigated-with-RightPatient

But how can medical identity theft occur during telehealth? Well, the stolen information can be easily used by the fraudster to bypass the obsolete patient identification systems most hospitals have – just like inpatient visits. Moreover, many patients sometimes even give their credentials to their family members or friends willingly – aiding them in medical identity theft. 

Such cases lead to added costs like medical record clean-ups, lack of patient data integrity, and patient safety issues, among other problems. Hospitals are facing huge losses already due to the pandemic, and they need to recover their losses if they want to survive in the future. One of the best ways to do all of that is by ensuring positive patient identification.

Accurate patient identification with RightPatient

RightPatient is the healthcare industry’s leading touchless patient identification platform. It locks the medical records of the patients with their photos upon enrollment. Whenever the patient comes, all he/she needs to do is look at the camera and the platform matches the photos and provides the correct medical record within seconds. RightPatient seamlessly integrates with the major EHR systems, enhancing the experience for providers as well. It is hygienic too, enhancing patient safety and reducing infection control issues.

While it has been ensuring accurate patient identification for providers for years, RightPatient brings the same expertise to telehealth. It can also be used to remotely validate a patient’s identity. Patients receive an SMS or email after scheduling an appointment, after which they need to take a selfie and photos of their driver’s license. RightPatient automatically matches the photos of the driver’s license and the selfie to validate patient identity – preventing medical identity theft in the process.

RightPatient has been successfully protecting over 10 million patient records and preventing fraudsters from harming patients while reducing healthcare costs, denied claims, lawsuits, and boosting the bottom lines in the process. Protect your patients – even during telehealth visits – with RightPatient.