Identifying-patients-accurately-is-possible-with-RightPatient

Identifying Patients Accurately is Critical for Ensuring CMS Compliance

The US healthcare system has been going through a very challenging phase due to the coronavirus pandemic. However, it looks like healthcare providers are going to have their hands full – they have another rule to comply with and must plan accordingly to ensure compliance by May 1, 2021. The fact that there have been additional changes to the Medicare Conditions of Participation (CoPs) is already well known among healthcare leaders. However, while many providers are already thinking about how they can ensure compliance, they might leave out one significant factor that can make or break the entire effort – are they identifying patients accurately? Why is this important? How does patient identification fit in with the new changes? How can providers ensure accurate patient identification? Let’s explore in detail.

Identifying-patients-accurately-is-possible-with-RightPatient

CMS Interoperability & Patient Access Final Rule

While the entire healthcare system has been suffering from the lack of interoperability, the Centers for Medicare and Medicaid Services (CMS) have made some changes to the CoPs to ensure that there is some degree of interoperability, believing that it will have positive effects on care coordination as well.

The “companion final rule”, as per CMS, mandates that healthcare providers like acute care, psychiatric, and critical access hospitals send out e-notifications during every patient admission, discharge, or transfer (ADT) to the designated recipients (read: providers and other entities primarily responsible for patient’s care). This is applicable for both inpatient admissions and patients registered in the emergency departments (EDs).

Patient-identification-in-hospitals-using-RightPatientMoreover, the providers obligated to follow the ADT requirements must make enough effort to ensure that they have sent out the notifications to the applicable parties (suppliers, entities, practitioners, etc.) in real-time.

Any given healthcare provider that uses digital medical records like EMRs or EHRs needs to ensure compliance with the updated CoPs for e-notifications. COVID-19 has extended the deadline – healthcare providers now have until May 1, 2021 to ensure compliance with the recent changes. 

Why are the CoPs important?

What is the biggest reason to ensure CMS compliance? Financial factors like CMS reimbursements and avoiding non-compliance penalties are more than ample motivators. Healthcare providers need to be compliant in order to safeguard their CMS provider agreement – it determines whether the providers are able to receive reimbursements or not, which can be quite significant in some cases. If providers do not ensure compliance, not only will their agreements be in jeopardy, restricting them from receiving reimbursements, but they might also face penalties. Given the current healthcare crisis that has crippled almost every caregiver, more financial woes are something any provider would want to avoid. 

What the healthcare providers are doing

Since the deadline has been extended to May 1, 2021, leading figures of healthcare providers are brainstorming about how to comply with the change – should they build an in-house e-notification system themselves, or should they buy from experienced vendors? Whatever option providers go with, they are not addressing the elephant in the room – are they identifying patients accurately?

Identifying Patients Accurately is Critical for Ensuring CMS Compliance
Identifying Patients Accurately is Critical for Ensuring CMS Compliance

#1 Biometric Patient ID Platform

Superior flexibility, power & ROI

How identifying patients accurately is related to e-notifications

Think of it this way – patient identification in hospitals is already inaccurate. In fact, many healthcare providers face patient identification errors due to duplicate medical records, medical record overlays, and patient mix-ups, among other problems. These lead to issues like compromised patient safety, unwanted patient outcomes, avoidable medical errors, and even deaths.

So, it has already been established that if a hospital does not have an accurate patient identity management system, then it causes a lot of problems for the facility. Can you imagine what will happen if the hospital goes for an e-notification platform without identifying patients correctly first?

Issues like common names and characteristics shared by patients are already quite prevalent and cause patient mix-ups. If such a case occurs while sending out e-notifications, then the wrong patient’s data will be provided to the subsequent caregiver. Thus, patient mix-ups and incorrect patient identification cases during ADT notifications will wreak havoc – delays in treatments, medical errors, and lawsuits are just some of the consequences of such scenarios. It will be a nightmare for any given provider. Hospitals and health systems that are not identifying patients accurately at their facilities need to eliminate these errors to ensure CMS compliance and avoid any unwanted consequences. They need to ensure patient data integrity by ensuring positive patient identification every time a patient comes in. That’s where we can help.

Identifying patients accurately with RightPatient

CMS-compliance-requires-proper-patient-identification-for-e-notificationsRightPatient is the healthcare industry’s leading photo-based biometric patient identification platform. It seamlessly integrates with the major EHR systems and becomes part of the workflow. Patients are registered by locking their medical records with their photos. After enrollment, incoming patients only need to look at the camera and the platform matches the photos and provides accurate medical records within seconds. This ensures a safe, easy, touchless, and hygienic patient identification experience for everyone.

RightPatient ensures that the correct patient is identified every time across the care continuum, helping you maintain patient data integrity. With RightPatient, you can send out the correct patient’s notification every time, ensuring CMS compliance and safeguarding your patients and, in turn, your business.

five-tips-for-preventing-medical-identity-theft-in-healthcare

5 Tips for Preventing Medical Identity Theft in Healthcare

Hospitals, medical centers, and physicians’ offices are not only places where patients should feel safe about getting the right medications, but it should be a place where they also feel safe with their sensitive information. Unfortunately, with the rise in the number of healthcare data breaches, the market is even riper for medical identity theft. Over 41 million patient records were breached in 2019 alone and the majority of them were associated with hacking or cyber attack-related incidents. 

five-tips-for-preventing-medical-identity-theft-in-healthcare

Preventing medical identity theft has been one of the top priorities, yet many organizations still rely on antiquated patient identity management solutions. Many leading hospitals, namely, Terrebonne General Medical Center and The University Healthcare System have been successful in preventing medical identity theft and benefitted in many other ways since using RightPatient. Other benefits include eliminating duplication of medical records, improving patient identity matching rates, clinical efficiency, and boosting the overall revenue cycle. But what about medical identity theft? How are patients affected by it? What are the ways for preventing medical identity theft? Let’s find out.

What is Medical Identity Theft?

Medical identity theft occurs when a fraudster uses someone else’s personally identifiable information (e.g. name, DOB, Social Security Number, health insurance number) to fraudulently receive medications or services, including attempts to falsify medical billings. The healthcare industry would have billions of dollars in surplus if all healthcare providers could prevent medical identity theft. This crime involves the fraudulent use of someone’s health insurance information to obtain reimbursement for healthcare-related services provided to a person not covered by the policy. This is one of the most common reasons for the rise in the numbers of claim denials. It affects revenue integrity and requires organizations to put in more strenuous efforts and resources to identify and resolve the problem throughout the revenue cycle management.

How are patients affected by medical identity theft?

Patients may not be able to afford the cost: Financial consequences for the victims of medical identity theft can exceed the cost of credit card fraud. According to a study conducted by the Ponemon Institute, medical identity theft can cost an average American $13,500 to resolve.

Victims may not be aware of their information being stolen: In most cases, insurers or healthcare providers rarely inform the patients about the crime. In general, victims are completely unaware of when they became a victim and learn about the theft of their credentials about three months after the crime has occurred.

Reputations can be on the line: Found in many studies, victims said that their reputation was affected because of medical identity theft due to disclosure of personal sensitive health information. Many respondents believe they missed out on good career opportunities due to identity theft. Some said it resulted in the loss of their job.

5 Tips for Preventing Medical Identity Theft

Invest in modern patient identity management technology and software

With the transition of paper-based patient’s records to electronic-based record-keeping systems, it is necessary to invest in modern technology and software for preventing medical identity theft. For better security and matching rates, many healthcare providers have adopted RightPatient – a leader in touchless biometric patient identity management solutions. With RightPatient, healthcare providers can verify patients’ identities and protect access to medical records. RightPatient does not only help in preventing medical identity theft but it also drastically improves patient matching rates and eliminates the creation of duplicate records.

Just as facial recognition or iris scanning techniques are used in smartphone devices today, this platform uses similar biometric techniques in a healthcare setting for authenticating and verifying an individual’s identity. RightPatient uses an individual’s iris pattern or photos of their face to lock their medical records. Each time a patient arrives at the continuum of care, the platform will scan their iris pattern or photos of their face to authenticate their identity and retrieve their correct medical records. With secure-log-in monitoring, fraudsters will be instantly denied when they try to gain access to medical records by assuming someone’s identity. 

Automating the patient registration and enrollment process

Automating the patient registration and enrollment process can eliminate the hassle of a long, complicated registration process, save valuable time and resources, and reduce errors at the same time. Criminals can easily obtain or use someone else’s common identifiers, such as names, SSNs, and DOB for fraudulent use. Many times common identifiers have also been the main cause of the creation of duplicate identities or record mismatching. Paper-based records are also vulnerable to how easily they can end up in the wrong hands. With RightPatient, transitioning to an automated patient enrollment system will be seamless. 

rightpatient-prevents-medical-identity-theft-and-ensures-positive-patient-experience

Streamline workflow and maintain compliance

Protected health information (PHI) is like a treasure box for cybercriminals and thieves. PHI contains valuable sensitive information and can easily be worth more than credit card numbers on the black market. This is why the Health Insurance Portability and Accountability Act (HIPAA) was established to ensure confidentiality, integrity, and availability of PHI. HIPAA requires healthcare organizations to implement appropriate safeguards to better protect patients’ information so it doesn’t end up in the wrong hands. Maintaining compliance with HIPAA can be quite strenuous, but organizations can use HIPAA compliance software to streamline their compliance efforts and reduce administrative burden. Adopting the best security practices to limit unauthorized access or disclosure of patient information is crucial for preventing medical identity theft.

Robust bring your own device (BYOD) and network access policy

Personal devices should be secured before accessing a patient’s information across the network. A proper BYOD policy must be developed and maintained. For instance, is it safe for employees to bring company-issued devices back home? Many times, thieves get access to sensitive information when devices such as laptops, tablets, or smartphones get stolen from the office, home, or even from a car. Hospitals should also install a separate internet wi-fi network for visitors and patients to restrict access to the organization’s internal network. 

Educate your employees and patients and instill a culture of best privacy practice

Not all data breaches are malicious – human error is inevitable. From emailing sensitive data to the wrong person to accidentally posting on social media or leaving a laptop open, information can be disclosed in many ways. It is essential for healthcare providers to conduct proper training and educate their staff members, working in any capacity with medical information on how to handle and access PHI in an appropriate manner and identify suspicious behaviors for preventing medical identity theft. Training can be easily streamlined using applications.

Many hospitals always strive to do their best when it comes to securing patient information. The occurrence of medical identity theft is unfortunate but isn’t rare at all. Hospitals should also advise patients and encourage them to keep their sensitive information safe and be cautious when sharing sensitive information. 

5 Tips for Preventing Medical Identity Theft in Healthcare
5 Tips for Preventing Medical Identity Theft in Healthcare

#1 Biometric Patient ID Platform

Superior flexibility, power & ROI

Preventing Medical Identity Theft with RightPatient

Even during this COVID-19 national emergency crisis, medical identity theft is continuously becoming a great threat to the safety of patients and healthcare providers. Besides being the leader in patient identity management, RightPatient offers completely touchless biometric modules for patient identification. With RightPatient, healthcare providers can easily prevent medical identity theft and improve patient safety along with hygiene in a facility by removing physical contact, thus, limiting the spread of contagious diseases. 

Patient-identification-in-hospitals-are-accurate-with-RightPatient

Patient Identification in Hospitals is in Dire Need of an Upgrade After COVID-19

COVID-19 has changed the world around us in unprecedented ways. In fact, it is still shaping how we will interact with each other in the future for years to come. Social distancing, ensuring proper hygiene at all times, and wearing PPE whenever we step outside have become the norms and it will be so for quite some time. Naturally, hospitals have been the most affected parties due to the coronavirus, since they are the ones treating the patients. As different parts of the US are opening up gradually, it is quite natural that healthcare providers would open their doors too. However, changes are advised to ensure that patient safety is improved while hospitals are reopening. One of the most important changes required is the overhaul of patient identification in hospitals since that is usually the first point of contact for both patients and caregivers. Let’s look at why most of the current patient identifiers can pose threats now, and how a touchless solution like RightPatient is the only choice going forward.

Patient-identification-in-hospitals-are-accurate-with-RightPatient

Why is patient identification in hospitals important?

Patient identification errors have been haunting the US healthcare system for a long time now. The consequences of patient misidentifications can be quite severe for both providers and patients. Patients can suffer from shocking bills, the wrong treatment, repeated care or lab test results, and even death. Providers, on the other hand, may experience denied claims, unwanted attention, the costs associated with fixing duplicate records and overlays, and loss of goodwill. As can be clearly understood, patient identification errors can cause irreparable damage to all those who are associated with them. But how is the US healthcare system identifying its patients?

What patient identification was before COVID-19

Patient identification in hospitals has, admittedly, been quite fragmented. Different providers use different strategies to identify their patients. Let’s look at some of the common means of patient identification along with their pros and cons, as well as why RightPatient is the perfect choice for accurate patient identification.

Even though there are a variety of patient identification solutions available, some hospitals still prefer to use the decades-old method of identifying patients by asking them questions to find their respective EHRs. The EHR user may ask the patients to state their names, addresses, DOB, ID numbers (if appropriate), and so on. The only good thing about this is it is mostly touchless. However, the costs outweigh the only benefit of this archaic method. It is slow, tedious, time-consuming, and cannot detect if someone else is pretending to be the patient, leading to medical identity theft.

RightPatient-ensures-patient-safety-with-its-touchless-patient-identity-management-platform

Another popular method is using patient ID wristbands. While this is more accurate than just asking questions, it has its drawbacks as well. It can be transferred or stolen, leading to others using healthcare services assigned for a different patient, committing medical identity theft. More importantly, it is also contact based, something which everyone is quite reluctant to do nowadays, but more on that later.

One of the most accurate ways to identify patients is by utilizing features patients do not share with anyone else, that is, the features that are unique to them. This is where biometrics comes into play. For instance, modalities like fingerprint and palm-vein scanning drastically improve accurate patient identification. However, these would require the patients to touch the devices for identity verification, which was off-putting for leading healthcare providers. These would cause infection control issues. For instance, a patient with a contagious disease could come in, touch the device, and effectively contaminate it, unless it is cleaned after every usage. It would be a nightmare for all those involved in the process.

What COVID-19 taught us

Prior to the pandemic, not many patients would have thought about it. After COVID-19, however, the majority of patients would be extremely reluctant to use touch-based solutions for patient identification, as they have a fear of contracting the highly contagious virus now. Thus, acceptance rates for touch-based solutions would be quite low now. Thus, patient identification in hospitals needs to be upgraded to enhance patient safety as well as accuracy. 

Patient Identification in Hospitals is in Dire Need of an Upgrade After COVID-19
Patient Identification in Hospitals is in Dire Need of an Upgrade After COVID-19

#1 Biometric Patient ID Platform

Superior flexibility, power & ROI

So, what are the leading healthcare providers using for accurate patient identification?

What patient identification should be after COVID-19

The leading touchless biometric patient identification platform, RightPatient, is being used by providers like Grady Health, Duke Health, and University Health Care System. So, what makes RightPatient so different yet effective? 

It locks the medical records of the patients with a photo of them upon registration. When registered patients return, all they need to do is look at the camera; the platform recognizes them and produces the correct medical record within seconds. All of this can be done easily and without a single touch from the patient!

RightPatient ticks all the right boxes – it ensures accurate patient identification, successfully prevents medical identity theft, reduces denied claims, prevents new duplicate records, and enhances patient safety by providing them a touchless solution. All of these benefits lead to boosting the bottom line of healthcare providers – something that they really need right now. 

RightPatient has been protecting over ten million patient records already, and with the COVID-19 pandemic, it has become the only viable solution. Are you still using outdated platforms? It is high time to make the change and upgrade to RightPatient. 

RightPatient-understands-the-importance-of-positive-patient-identification

The Importance of Positive Patient Identification and how it affects Hospitals

The importance of positive patient identification is known throughout most of the U.S. healthcare system. Many healthcare providers are failing to do patient identification properly. The absence of a positive patient identification system results in patients not being matched accurately against his or her assigned electronic health record (EHR).

RightPatient-understands-the-importance-of-positive-patient-identification

Patient identification errors are nothing new

Patient identification errors have been around for a long, long time now, since the days of paper medical records. With the introduction of EHRs into the U.S. healthcare system, many thought that it would add a lot of benefits, such as faster searches for records, better sharing of information (interoperability), lower storage space, no risk of losing records, and proper patient identification. However, while EHRs did deliver on most of the promises, human errors, as well as other factors, have contributed to a lack of interoperability and absence of accurate patient identification. As patients must be matched accurately with their medical records, the importance of positive patient identification can never be ignored by the healthcare system.

The importance of positive patient identification

Positive patient identification is crucial for providing value-based care, ensuring patient safety, care coordination, as well as improving a hospital’s finances. However, there are a lot of impediments to accurate patient identification – the most common one is duplicate medical records. Sometimes, patient matching errors can even cause the loss of the lives of patients.

 These identification errors cause major issues for healthcare providers, mainly denied claims, repetitive tests, wrong treatments, reporting errors, loss of reputation, and unwanted media attention – all of which result in financial losses. For instance, denied claims cost almost $5 million on average for any hospital and this loss of revenue can lead to a hospital closing down.

Some statistics

A survey conducted in 2019 has shed light on the issues which hamper positive patient identification. 66% of the participants stated that data entry errors are the main culprit. The survey also states that the lack of entry of a single medication or test can lead to severe adverse effects for a patient, hampering patient safety, as it will lead to wrong decisions regarding the treatment. Thus, the importance of positive patient identification cannot be stressed enough.

46% of the respondents stated that improper, or the lack of an effective patient identification algorithm is another reason for patient identification errors. 35% of respondents said that the lack of an industrywide standard hampers effective patient identification.

The Importance of Positive Patient Identification and how it affects Hospitals
The Importance of Positive Patient Identification and how it affects Hospitals

#1 Biometric Patient ID Platform

Superior flexibility, power & ROI

Ensure positive patient identification

RightPatient is a biometric patient identification platform that was created with the importance of positive patient identification. It locks the medical records of the patients with their biometric data such as their irises – once the patient registers, all the patient has to do is look at the camera, and the accurate medical record is presented in seconds. It creates an effortless patient identification experience for both patients and hospitals. It improves the revenue cycle, minimizes loss, improves patient safety, and prevents medical identity theft. Several pioneering healthcare providers are using it – are you one of them?

patient-safety-in-hospitals-is-improved-with-accurate-patient-identification

Duplicate Medical Records Impact Patient Safety in Hospitals

Ensuring patient safety is one of the top priorities for any hospital. Experts suggest that the mismatch and duplication of patient data have damaged the U.S. medical system and caused potentially fatal consequences. Let’s see how duplicates hamper patient safety in hospitals.

patient-safety-in-hospitals-is-improved-with-accurate-patient-identification

Duplicate medical records may occur in different ways. The most common repetitive error occurs during the patient registration process. This situation also occurs when the unconscious patient cannot be identified. Sometimes, duplicates are created based on the patient’s demographic changes; the registrar may fail to find the patient’s last name and decide to create a new record. Patients must be identified reliably and consistently so that healthcare providers can have a complete view and make the best decisions.

Duplicate records are costly for E.D.

According to a report from 2019, approximately 18% of patient records within organizations are duplicates. Such duplicate records cost an average of over $1,950 per hospitalization, while the medical system spends more than the USD 800 per emergency (E.D.) visit.

Duplicate records cause delay and improper treatment

One-fifth of the patients have incomplete health records due to duplicate data, so they cannot fully view the patient’s medical records. This also leads to delays, unnecessary tests, or improper treatment of the patients. 

There are bad examples of duplicate medical records

Duplicate records pose a remarkable level of threats to the provision of proper care and patient safety in hospitals while carrying some significant consequences. In one incident, a woman’s mammogram was mistakenly assigned to another lady’s chart. As a result, her diagnosis was postponed, and the clinician was unable to start her treatment until the diagnosis was confirmed.

Duplicate Medical Records Impact Patient Safety in Hospitals
Duplicate Medical Records Impact Patient Safety in Hospitals

#1 Biometric Patient ID Platform

Superior flexibility, power & ROI

Patients might end up with the wrong drugs

Duplicate medical records also harm prescription drugs. If a patient receives medications according to the wrong prescription and the clinician does not acknowledge the patient’s drug history, then the probability of a fatal outcome is high.

Duplicate medical records add unnecessary expenses to hospitals  

A survey from 2018 revealed that duplicate patient EHRs cost hospitals an average of $1,950 per patient. 33% of all denied claims were caused by mismatched or incorrect patient information – as found by the survey. Such denied claims caused an average of $1.5 million to the health care system in 2017 and $6 billion annually as a whole. Data sharing continues to grow and poses challenges to the safety of virtual medical records; hence, resolving the issue regarding patient records has become an increasingly urgent and complicated task. 

The challenge of patient identification can be solved if patient records are accurately identified against a patient’s unique feature, and RightPatient does just that. It creates a closed-loop patient record that can only be accessed through biometric identification – ensuring that the patient data is locked and irreversible. Once the inscription is done, patients only need to scan their biometrics – RightPatient to identify the accurate medical record within seconds and submit it to the hospital staff. The duplicate medical records of health systems such as Community Medical Centers and University Health Care System have been significantly reduced, which can help improve emergency medical response and ensure patient data safety.

RightPatient-is-the-leading-patient-identification-platform

Another industry expert in favor of an effective patient identifier

It has been a long, continuous, and never-ending fight for the unique patient identifier which has not been without its own share of controversies. At the moment, Congress is thinking about whether it should give the green signal regarding the financing of a unique patient identifier to be used across the health systems and hospitals in the US. Now, Julie Dooling, another prominent healthcare expert of the American Healthcare Information Management Association (AHIMA), has given her views regarding how an effective patient identification platform can change the game. Such a solution can generate accurate patient identifications with the existing electronic health records within any hospital that aims at helping and improving patient safety as well as to eliminate any detected fraud in the process. Thankfully, such a solution exists – more on that later.

RightPatient-is-the-leading-patient-identification-platform

Patient matching – how hard could it be. That’s what may come to the minds of many. However, the truth is precisely the opposite when it comes to matching patients to their actual records, let alone duplicates which may be exceptionally complicated and thereby, making the failure rate to be quite significant. Moreover, according to Ms. Dooling, 8-12% of errors exist due to the duplicate records created for the same patient. Here is where the patient identification solution will come into play and it will identify the correct records for the patients every time, according to her.

However, it is not only AHIMA – a lot of health systems, hospitals, as well as other prominent healthcare organizations have been clamoring for a solution and are thus demanding for the abolishment of the archaic ban on funding and researching for a unique patient identifier by the Department of Health and Human Services which could be used nationwide.

HIPAA came into effect in 1996 and had a prerequisite for making reliable patient identification systems so that meaningful health information could be generated. However, as said multiple times, privacy concerns were cited by many parties, which ultimately led to the restriction in the development and funding for a national patient identifier. The opposition reasoned that medical records would be exposed and cybercriminals could steal data.

Another industry expert in favor of an effective patient identifier
Another industry expert in favor of an effective patient identifier

#1 Biometric Patient ID Platform

Superior flexibility, power & ROI

However, that did ultimately happen, and we see news regarding such cybercrimes every day. Also, fraudulent activities are quite common regarding the health information of patients. Ms. Dooling says that the consequences of privacy concerns such as healthcare fraud, which were given as reasons for not opting for a UPI, are happening even without its existence. Ms. Dooling also added that if a UPI is to be made, as everyone is clamoring for it now, it will take a lot of effort since it has to be nationwide and also should have interoperability, which is the primary concern. She also stated her concern regarding privacy issues; they would not be collecting Social Security Numbers so that the people can heave a sigh of relief regarding this matter.

Funding, researching, and creating such a solution would take a lot of time and resources. However, what if such a solution exists? Wouldn’t it be that much more feasible? Fortunately, such an exact solution exists.

A lot of health systems are already using RightPatient, which was made with accurate patient identification in mind. It is a biometric patient identification platform that locks the patient records with the biometric data of the patients. Once a patient registers their biometric data using RightPatient, it gets attached to their EHRs, and they can be identified within seconds whenever they visit the hospital. Also, this reduces medical identity theft and the medical records cannot be accessed without the biometric data of the patients, which can be irises or fingerprints. Likewise, health systems are using RightPatient to reduce denied claims as well, since they are eliminating patient misidentifications within their premises. It improves patient safety, enhances revenue cycle, and reduces millions of losses while saving both lives and money in the process. It does fit the bill for being a UPI since it is a tried and tested solution for accurate patient identification.

Source: Making the Case for National Unique Patient ID

RightPatient-enhances-patient-safety

Another one added to the endless list of patient misidentifications stories

Another day, another one added to the endless patient misidentifications stories – makes the need for an effective patient identification solution like RightPatient even more urgent. 

RightPatient-enhances-patient-safety

However, medical record mix-ups occurred even before EHRs were implemented. Years ago, a woman called Liz Tidyman’s parents decided to spend more time with their daughter and grandchildren, and thus moved close to their home. While they did so, they carried everything important with them, especially the hard copies of their medical records (EHRs did not exist back then).

Exactly two days after the parents moved in with Liz, the father unfortunately fell. Since this has never happened before, the family was concerned, and they took him to a hospital for a checkup. While sitting in the waiting room, Liz took out her father’s medical record right on time, or else there would have been some grave consequences in store for the family. As Liz went through her father’s health record, she saw some abnormalities – there were numerous pages regarding the medical history of an entirely different person. The only thing Liz could associate with her father was the name of the other patient, everything else regarding the medical history was unrecognizable by Liz – the other patient had much more complex problems than her father did. At that instant, she took out those irrelevant pages about the mistaken patient and decided that she will always double-check such sensitive records, medical or otherwise, in the foreseeable future.

This was just one story, and that too before the introduction of EHRs and the mess they created. There are many such stories and incidents before and after EHRS which have created the billion-dollar problem – patient misidentifications. These have also led to numerous patient misidentifications stories, due to which everyone is taking it seriously now.  

Another one added to the endless list of patient misidentifications stories
Another one added to the endless list of patient misidentifications stories

#1 Biometric Patient ID Platform

Superior flexibility, power & ROI

No patient, old or young, is safe from patient matching errors, but since the older ones are less comfortable with technology, they need to be more careful regarding their medical records. According to a healthcare official, one out of ten patients who have seen their records say that there are inconsistencies and demand corrections. This is not really surprising, given the number of problems we read about everyday regarding patient identification. For instance, some patients may see that inaccurate medical test results, treatment plans, or diagnoses have been attached to their medical records, raising doubts regarding what else is mixed up with other patients. However, this actually happened with Liz’s father as well.

When asked about kidney cancer, Liz’s father denied he had it. Afterward, Liz viewed the materials and realized that the mix-up was due to the name, and it was listed kidney cancer instead of skin cancer, the latter which her father actually had. Likewise, omissions, patient mix-ups, and duplicate records create all kinds of ruckus and devastate families, end the lives of individuals and cause losses in millions of dollars. This has been the scenario for years, and EHRs did not fix them, they only amplified the problems further.

Health systems have finally begun to address how serious of an issue patient misidentifications can be, thanks to the endless pile of patient misidentifications stories. While some hospitals are struggling with using only EHRs for patient identification, others are clamoring for an effective solution to end these patient matching errors. However, other advanced and forward-thinking healthcare providers opted for RightPatient – a biometric patient identification system. It uses the iris scanning modality to identify the patients. Once the hospitals enroll the patients with RightPatient, they can be recognized and matched with their records easily and conveniently, all it needs is a look at the camera – it’s that easy! Patient acceptance to RightPatient has been high as well since they perceive it as safe and hygienic – no physical contact required; thus, no risks of contracting any diseases. RightPatients helps in saving the lives of patients and reducing denied claims and ultimately saving money along the way. 

patient-misidentification-cases

Patient misidentification cases are persistent as no industry-wide solution exists

Synchronizing medical information with the appropriate patients accordingly – how hard can it be, right? Well, it is precisely the opposite. It is easier said than done – patient misidentification cases are abundant. Since the introduction of electronic health records (EHRs), people thought that it would make the lives of everyone involved easier, but the reverse has happened. EHRs are filled with issues like misspellings, incomplete data, common names, outdated addresses, and so on, which overall leads to duplication of records. One of the consequences of all of this, according to a reputed organization, is the match rates being an average of 80%, sometimes even lower. It doesn’t sound all that bad, but it is the result obtained from the same healthcare provider the records have been created in! 

patient-misidentification-cases

One out of every five patients is likely to suffer from patient identification errors and become one of the many patient misidentification cases in the US. This is not the only problem, however. Patient matching errors are like a web created by spiders – trapping all the parties who are connected to patient identification – patients, healthcare providers, physicians, insurance companies, and so on. 

Patient misidentification cases are also synonymous with rising costs as patient misidentification is famous for being a persistent multibillion-dollar problem in the healthcare industry. A patient matching error costs a hospital around $2000, and if we look at the bigger picture, there are $1.5 million of denied claims for a single hospital in a given year. That is an outrageous amount of money which is completely wasted due to these errors.

As per the definition, patient matching refers to obtaining the accurate medical record for a given patient whenever necessary, to make informed decisions regarding the health of the patient. Healthcare professionals are frustrated that this is not what they experience whenever they are matching the patients with their records and are clamoring for something which will change the industry and generate accurate patient identification – something RightPatient is very good at doing. 

Let’s explore more in-depth into why patient matching errors occur. Patient matching is also reliant on the hospital employees who come into contact with it – they need to fill in the gaps for the new data, or else they might need to update changes in data like a surname, address, etc. to ensure accuracy. However, errors, in this case, maybe made by either the patient, the staff, or both. A patient might not be attentive and may not check whether accurate data has been entered; likewise, an employee may not check with the patient to ensure he has put in the correct data or not. They might think that it is not a big deal, but there lies the problem. Such inconsistencies which they believe are inconsequential lead to increased waiting times, worse patient outcomes, financial losses, wrong treatments, and sometimes even result in deaths. 

Patient misidentification cases are persistent as no industry-wide solution exists
Patient misidentification cases are persistent as no industry-wide solution exists

#1 Biometric Patient ID Platform

Superior flexibility, power & ROI

A reputed individual in the industry stated that to combat these errors, a lot of countries have switched to unique IDs for patients. Sadly, the US is not doing that yet, as it has no nationwide standardized patient identifier nor any effective strategy to do so. Thus, the responsibility is pushed onto the shoulders of the healthcare providers, each coming up with their own approach for identifying patients. 

A lot of suggestions have been made by experts to solve these errors, like software for patient identification, improvements in data standards, and ID cards, among many other options. However, the only one which is being pursued by many and used by early adopters are biometric patient identification systems. RightPatient is the most appropriate choice to eliminate patient matching errors. It uses iris scanning to ensure that the correct patient is identified, and it does so with ease, as reported by over a hundred healthcare providers who are using it. As it is using iris scanning, it is also hygienic and safe, as it requires no physical contact, and is convenient for the patients, as all they need to do is look into the scanner to match with their records. Since it is also less time consuming than traditional patient matching, it is lauded by many for improving the patient experience as well as patient safety. Patient matching has never been easier and more accurate, according to the users of RightPatient

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Patient identification error causes yet another grave mistake

Another day, another mistaken patient identification error. However, it was a bit different in this case. Two sisters were informed that their brother was on life support and that is the premise of the whole fiasco.

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The sisters, Rosie Brooks, and Brenda Bennett-Johnson received a call from an official that someone they believed to be their brother Alfonso was breathing with the help of a ventilator at Mercy Hospital and Medical Center of Chicago. However, the sisters stated that they didn’t talk much to their brother. The call started with someone enquiring about relatives of Alfonso, and Brooks replied that she was the sister, and then the official broke the news – that he was fighting for his life in the ICU, explaining that he was beaten quite severely, especially the face.

The Chicago police had found the man beaten to a pulp, and according to reports had neither clothes nor any means of identification on his body. A police spokesperson said that witnesses of the incident identified the injured man as one Elijah Bennett. Later on, he was rushed to the hospital and was on life support. 

During his time in the hospital, as nobody came looking for him, the hospital staff had to take the help of the police in identifying him. The spokesperson said that their database had no “Elijah Bennett,” however, they did find “Alfonso Bennett.” The police later on handed over a picture so that the hospital could help identify any family members of the unfortunate patient. All these events led to the call to Brooks, yet another patient identification error. 

Patient identification error causes yet another grave mistake
Patient identification error causes yet another grave mistake

#1 Biometric Patient ID Platform

Superior flexibility, power & ROI

When the sisters rushed to the hospital, they failed to identify the man as their brother Alfonso. However, CPD kept saying that it was their brother. According to the nurse, police used the help of mugshots to identify him, but due to budgetary issues, a proper ID could not be made. 

However, the patient’s situation was worsening, and the sisters faced a challenging situation – whether or not to remove his life support. With immeasurable sadness, they had to sign papers stating that this man was their brother and to remove his life support, and as expected, the man passed away, unfortunately.

After this series of events, the story did not end. After the untimely death of the “brother,” the sisters started making preparations for his funeral, to give him a proper sendoff. Before they could carry out the planning, however, what happened next was a scene out of a dramatic movie – the brother, Alfonso, walked right through the front door of the house of the one sister! She shouted over the phone to her other sister, exclaiming that the brother they had thought was dead is very much alive and healthy and that it almost gave her a heart attack. 

However, this newfound relief and happiness quickly turned into sadness, regret, and remorse – they realized that they had given the green light to end the life of a stranger, thinking it was their brother. They shared how they felt with the media and that they were extremely remorseful about deciding everything about someone unknown. However, the police, later on, identified the person with the help of fingerprints and started looking for his family. Everyone involved was deeply disturbed by this incident and thinking that there are no procedures or strategies to ensure such cases do not happen again in the future. However, this is not an isolated incident, as a very similar situation occurred in 2018. 

Many people are worried that as these incidents are recurring, there is no way to avoid this. They are wrong. RightPatient would have helped the situation in reducing such errors. It is a biometric patient identification system which, and with the help of iris scanning modality, it reduces not only any kind of patient identification error but is also safe, convenient, and quick. Since no physical contact is required, all it needs is a glance from the patient for registration and matching – thus being hygienic and easy to use for both patients and physicians. All these features help to enhance patient safety as well as improve the patient experience, reducing claims by 35% and saving a lot of costs of healthcare systems in the process.

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Hospitals Need a Better Patient Matching System to Identify “John Does”

Patient identification or lack thereof is a topic which we hear about every day. We always read news about mistaken patient identities due to mix-ups, frauds, insufficient patient matching system, etc. What about those who arrive at the hospitals and are never identified? Let’s look at these John Does but from a different angle – from the perspective of the emergency hospital staff who receive and treat them rather than from the outside viewer.

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Imagine this: A man in his 50’s arrived in the emergency room, wheeled in by paramedics, shaven head, brown eyes, unconscious. To make matters worse, he had no materials on him that could have helped the staff with his identity for crosschecking with their patient matching system – no wallet, cellphone, papers, or anything at all. To top it all off, he did not have any distinguishing features such as a tattoo or scar. This incident was back in 2017 – a car hit him in January, and he was rushed in with a fatal brain injury to Los Angeles County+USC Medical Center. He did not have any visitors, nor was he ever reported missing. Sadly, he passed away being a John Doe, no one ever knowing who he was.

This is just one example of how serious and pressurizing it is for the hospital staff to deal with such emergencies regarding patient matching systems, primarily when they consist of a John Doe. In these cases, they are required to become a form of detective in order to determine the identities of these unknown patients when they arrive at the hospitals. This is done for several reasons: firstly, finding the identity helps with the treatment – the staff can then determine the patient’s medical history and whether he/she has any complications or not. Also, it allows them to find and contact a next of kin or close one to make any critical decisions if it becomes necessary. The identity also helps the hospital to contact the insurance company or government health programs, whichever the patient is associated with, regarding payment of their services.

However, there is a catch – federal laws concerning privacy make it difficult for the hospital staff to determine the unknown patients’ identities. In the previously mentioned example as well as in many similar cases, the team along with the social workers frantically rummage through whatever a John Doe brings with him – bag, clothing, phones without passwords, receipts, or whatever piece of document or device which can help them identify the individual and proceed to their patient matching system. Their efforts don’t stop there – they also question the paramedics and dispatchers. Tattoos, piercings, and scars are duly noted, and when all else fails, dental records are checked against the individual. However, because the police can only access fingerprints, it is often left unchecked, mainly because the police only involve themselves only when a criminal element is present in the situation.

Hospitals Need a Better Patient Matching System to Identify “John Does”
Hospitals Need a Better Patient Matching System to Identify “John Does”

#1 Biometric Patient ID Platform

Superior flexibility, power & ROI

These John Does are usually the ones hit by vehicles and had unfortunately left their IDs back at home, and can also be poor people with cognitive diseases such as Alzheimer’s. Other times, they are overdosed individuals. Unsurprisingly, socially isolated individuals like homeless people are the ones who are the most difficult to identify, and sadly, they are the ones who are the most common John Does in recent years.

The Health Insurance Portability and Accountability Act (HIPAA) was made to ensure the privacy of an individual’s medical data. However, in cases of these John Does, it can make patient matching increasingly difficult as the hospitals cannot release any information to those searching for missing family members regarding these patients. For instance, a patient with Alzheimer’s was admitted to a NY hospital with the name “Trauma XXX.” The police and his family members went in search for him several times at the very same hospital, but they were told nothing. Weeks later, a doctor while watching television saw that man in the news and identified him as the patient “Trauma XXX.” Afterward, when charged with why the hospital hid the patient, the staff said that they did not ask about “Trauma XXX” specifically.

Due to this incident, a lot of rules were set up and changed regarding information requests about missing persons. It consisted of following over twenty steps for hospitals, starting from notifying the reception, to taking DNA samples.

All of this could have been avoided if a fast, accurate, and reliable patient matching system was used. RightPatient is one such patient identification system that utilizes biometrics and AI. Through this, it uses iris scanning to quickly match the patients with their EHRs so that the whole patient experience can be enhanced. It also helps the physicians focus on more critical tasks such as the patients themselves instead of going through matching patients. Thus, not only is it beneficial for the patients, but it is also beneficial for the hospitals as well, creating a win-win situation for all and ensuring patient safety through the enhancement of the whole patient experience.