Posts

Preventing-wrong-patient-errors-is-possible-with-RightPatient

Preventing Wrong Patient Errors Can Mitigate Hospitals’ Losses During the Pandemic

The US healthcare system has been facing one of its worst periods in decades due to the pandemic. Not only does the US have the highest number of COVID-19 cases in the world, but because of this – as well as the cancellation of elective procedures, regular appointments, etc. – its healthcare system is also facing unprecedented financial strain. AHA has estimated that $323 billion will be lost this year – can you believe that? In order to cope with this financial strain, providers are having to lay off employees, close down facilities, introduce furloughing, and some are even shutting their doors permanently. But are these cost-cutting strategies enough, or should providers also look into improving other areas that can help mitigate losses, such as reducing wrong patient errors? Let’s explore some of the recent losses incurred by hospitals, how some of them are trying to cope with it, and how upgrading the patient identity verification process can significantly reduce costs.

Preventing-wrong-patient-errors-is-possible-with-RightPatient

Consequences hospitals are facing due to the pandemic

M Health Fairview will lay off 900 and more

The health system stated that 16 of its 56 clinics in Minnesota and Wisconsin will be closed, it will shut the doors of its 90-bed Bethesda Rehabilitation Hospital, and will also reduce some of the services it offered at St. Joseph’s Hospital. Moreover, neurology and bariatrics, as well as other specialties, will be moved to other facilities, and it will also close the doors of St. Joseph’s ED at the end of 2020. All of this is being done to cope with the financial losses that the pandemic introduced – around $250 million – leading to the layoff of 900 employees.

Saint Luke’s Health System will close 2 hospitals

Missouri’s Saint Luke’s Health System has made the hard decision to close down two of its community hospitals at the end of this year. While it has been reported that it’s being done to streamline services, these hospitals have seen lower patient volumes – a direct result of the pandemic. They’ve also stated that the hospitals are being closed to help deal with the pandemic more efficiently. 

Wellforce laid off 232 employees

Wellforce, located in Massachusetts, laid off 232 employees due to the losses caused by the pandemic. Quite naturally, some of its facilities faced huge reductions in patient volume, leading to an operating loss of around $32 million. Prior to that, the health system had opted for furloughing over 700 employees and introduced pay cuts for others. It even subsequently culled many of the affected employees, ultimately laying off 232 of them.

RightPatient-mitigates-significant-healthcare-losses

Why these techniques might not work

While healthcare providers are doing everything they can to offset the losses caused by the pandemic, it’s clear that strategies like pay cuts, furloughs, or laying off employees will not be enough, and may have undesirable consequences for the future.

For instance, when potential employees see that a hospital is laying off its employees, they’ll lose faith in it and apply at other workplaces. As a result, hospitals will lose out on talented individuals. Many are even laying off their topmost officials – it might be hard to find someone else to fill that position when the candidates see what happened to their predecessor!

Moreover, even after implementing such cost-cutting strategies, many are still having to resort to others as well – look at Wellforce, for instance. While these strategies might reduce costs, what about reducing costs by eliminating other financially significant issues, such as wrong-patient errors?

Preventing wrong patient errors can reduce more costs than you think

Patient identification errors have always been a huge issue within the US healthcare system. Especially during the pandemic, it is now causing more errors than ever – wrong patient data, mix-ups, and inaccurate healthcare outcomes are some of the unfortunate consequences.

Incorrectly identified patients lead to more duplicate records, preventable medical errors, litigation costs, denied claims, and more – all of these cause hospitals to lose a lot of money. Moreover, if caregivers don’t have an effective patient identifier in place medical identity theft cannot be detected in real-time, which leads to significant costs down the line. 

Looking to the future, healthcare providers will need to ensure CMS (Centers for Medicare/Medicaid Services) compliance by supporting e-notifications by May of 2021. If the facilities are suffering from wrong-patient errors, the caregivers will lose out on CMS reimbursements in the future.

It’s quite clear that preventing patient identification errors is a feasible strategy to reduce costs, but how should caregivers do so?

RightPatient effectively prevents wrong patient errors

RightPatient has been the touchless patient identification platform of choice for several caregivers. By confirming patients’ identities using their photos, RightPatient ensures that all the issues associated with patient misidentification are eliminated. Even medical identity theft can be prevented – fraudsters are flagged when they face its verification process, reducing significant costs for providers and enhancing patient safety.

Contact us now to learn how we can help mitigate your losses and ensure accurate patient identification across the care continuum.

Patient-safety-and-quality-improvement-is-possible-with-RightPatient

Patient Safety and Quality Improvement Can be Achieved with Positive Patient Identification

Among the several issues faced by the US healthcare system, one of the more prominent is patient misidentification. We know this to be true because even during the coronavirus pandemic, experts have stated that patient matching issues were continuing. Moreover, coalitions were formed to demand the fabled “unique patient identifier” once again. But why do healthcare providers demand patient identifiers time and again? Let’s take a look at some statistics that show how serious the issue is, some consequences caused by the absence of effective patient identification, and how patient safety and quality improvement are related to it.

Patient-safety-and-quality-improvement-is-possible-with-RightPatient

Patient identification issues are nothing new

The last decade has been a transition towards technology for the US healthcare system. Caregivers such as physician practices, hospitals, and health systems have made the jump from traditional paper medical records towards the more standard electronic health records (EHRs). However, as they did so, they saw the issues that occurred due to the absence of an effective patient identifier nationwide. One of the biggest challenges is matching patients to their accurate medical record whenever they arrive for healthcare services. Let’s review some recent statistics about how common misidentifications are. 

Some stats to back it up

According to a study conducted by eHealth Initiative, approximately 38% of the respondents have suffered from an unwanted event caused by patient misidentification within the last 2 years. Many of these events are caused by duplicate medical records, and an overwhelming 66% of the respondents blame data entry errors that lead to duplicates. Moreover, 80% of the providers have dedicated FTEs (full-time employees) or third-party contractors to solve these issues. The biggest barriers to reducing poor patient matching were the lack of prioritization and the lack of technology. 32% of the caregivers stated that they had around 3-10% duplicates within their EHR systems. All of these statistics show that patient misidentification is growing and needs to be addressed by caregivers. Fortunately, many hospitals and health systems are already using touchless patient identification platforms like RightPatient to solve these issues, but more on that later. Let’s see how patient misidentification is a barrier to patient safety and quality improvement.

Patient misidentification hampers patient safety and quality improvement

While patient misidentification causes a lot of problems for any given caregiver and patient, let’s take a look at how it impacts patient safety, and in turn, healthcare quality.

RightPatient-enhances-patient-safety-and-healthcare-outcomes

Patient misidentification is closely related to duplicate medical records

Duplicates can lead to patient misidentification and vice versa. For instance, if a patient comes in and provides their nickname instead of the name on the medical record, the registrar won’t be able to accurately identify the medical record. Thus, after failing to find the record, a new one gets created, leading to another duplicate record within the EHR system.

Likewise, if there are many duplicates within the system against the same patient, there are high chances that all of them have incomplete and inconsistent information. This will lead to matching the patient to the improper medical record. Both of these scenarios will lead to incorrect procedures, adversely impacting patient safety.

Patient misidentification hampers patient data integrity

As previously stated, data entry errors are quite common during registration. Thus, if patients are associated with the wrong medical record, they will be treated based on someone else’s medical history, illnesses, allergies, and so on. One single pill can severely impact the patient’s health – one can imagine what would happen if the whole procedure was wrong! Such cases have led to delayed care, repeated lab tests, and compromised patient safety.

Patient misidentification leads to medical errors

Quite closely tied with the previous point, patient safety and quality improvement cannot be achieved if medical errors keep occurring. While medical errors happen for a variety of reasons, many are preventable, and as stated previously, 38% of the healthcare providers surveyed reported that they suffered from medical errors tied to patient misidentification. These errors could have easily been prevented had the caregivers used robust patient identity matching solutions.

Patient safety and quality improvement is achievable with RightPatient

Leading healthcare providers such as Catholic Health Services of Long Island, Terrebonne General Medical Center, Community Medical Centers, among others, have been using RightPatient and improving patient safety and quality of care. As the healthcare industry’s leading touchless patient identification platform, RightPatient has years of experience helping hospitals and health systems identify patients’ accurate medical records across the continuum of care. The platform uses patients’ photos to identify their accurate medical records, prevent medical identity theft, avoid duplicate records, and prevent medical errors – enhancing patient safety and ensuring a hygienic environment that will be crucial in a post-pandemic world.

Contact us right away to learn how we can help you achieve your goals.

RightPatient-matches-patients-to-their-accurate-medical-records

Patient Matching and Interoperability Are Ineffective Without Positive Patient Identification

The U.S. healthcare system has been inundated with several issues even before the pandemic. The lack of price transparency, medical identity theft, duplicate medical records, high costs, medical errors, and patient safety issues are just some of the issues plaguing providers. However, today’s focus is on another problem – the lack of interoperability. Many providers are thinking that interoperability will get a significant boost due to changes such as the 21st Century Cures Act and the CMS Interoperability and Patient Access Final Rule. While that might be true, many are overlooking the fact that it needs a particular component to work immaculately – patient matching. While some might believe that it is just a cog in the wheel, everything in healthcare heavily relies on accurate patient identification – without it, everything will go wrong.

RightPatient-matches-patients-to-their-accurate-medical-records

Let’s take a closer look at the rules, how they will boost interoperability, and why patient identification is crucial for interoperability to work.

The 21st Century Cures Act and Patient Matching

What it means

Several healthcare experts are quite content with the Cures Act, believing that it will usher in the era of true interoperability. In a nutshell, the implementation of certain provisions within the act will enhance interoperability and also support accessing, exchanging, and using electronic health information. What all this means is that patient data can be easily shared among caregivers, leading to better, more personalized care, as well as enhanced healthcare outcomes – but that’s only one side of the coin.

Interoperability requires more than the Cures Act

While the Act is a step in the right direction, interoperability won’t be successful solely because of it – other factors need to be considered. The most important factor is patient matching.

Imagine a scenario where a healthcare provider is abiding with the Act and has taken all the necessary measures to do so. However, due to issues like patient misidentification or duplicate medical records, matching patients to their proper EHRs will become nearly impossible. As a result, the wrong medical record will be sent to the wrong caregiver – jeopardizing patient safety and adversely affecting coordinated care efforts along the way. Thus, proper patient matching is an absolute must to make sure that the patient data exchanges are successful and error-free. Healthcare providers can do so by ensuring accurate patient identification across the care continuum by using solutions like RightPatient – more on that later.

Patient-matching-requires-an-effective-patient-identifier-like-RightPatient

The Interoperability & Patient Access Final Rule

We’ve already talked at length about this rule and how it will enhance interoperability as well. In a nutshell, healthcare providers using EHR or EMR systems need to enable e-notifications support so that they can receive and send out real-time notifications during ADT (admission, discharge, and transfer) events with the patients’ other caregivers. While this rule has been established to boost interoperability and coordinated care efforts, this also requires proper patient matching. If a patient is misidentified, the caregiver will send out false alerts, jeopardizing the care coordination efforts. It will also put the provider’s CMS reimbursements at risk.

Thus, patient identity matching must be accurate at all times, if the providers want to ensure CMS compliance and abide by the 21st Century Cures Act. This is where RightPatient can help caregivers ensure accurate patient identification – and more.

RightPatient can improve patient matching 

RightPatient has years of experience with reputed healthcare providers such as Terrebonne General Medical Center, Community Medical Centers, and University Medical Center. It is a touchless patient identification platform that identifies patients with the element that cannot be copied or stolen – their face. Right from appointment scheduling, the platform ensures remote patient authentication – patients are asked for a selfie and a photo of their driver’s license. RightPatient matches the photos and ensures that patients are identified accurately – ensuring positive patient identification.

RightPatient-ensures-patient-data-integrity-even-during-telehealth-visits

Telehealth Is Here to Stay – Ensure Patient Data Integrity While Using It

To put it bluntly, the coronavirus pandemic has been catastrophic for the entire world. The U.S. has been leading with the highest number of cases – 6,550,637 at this point. However, there has been a silver lining in the whole coronavirus pandemic – telehealth. Not only did it experience a meteoric rise in the U.S., but it also helped to flatten the curve – patients don’t have any risk of contracting the virus when they use telehealth. While the increased usage of telehealth demonstrates that it’s here to stay for the foreseeable future, healthcare providers must ensure that they are protecting patient data integrity during these visits. Let’s see how accurate patient identification can help.

RightPatient-ensures-patient-data-integrity-even-during-telehealth-visits

Telehealth’s rise

Telehealth isn’t anything new – it’s been in the healthcare space for quite some time now. Sadly, people were busy debating its pros and cons for years. However, 2020 will be remembered as the year of telehealth – its potential was showcased during the pandemic.

People praised its elimination of the physical barriers required for healthcare – people would be able to consult with their caregivers without having to worry about the novel coronavirus – a stable internet connection and a communication device are all they need. It enabled healthcare services to be continued at a time when social distancing was required – creating a win-win situation for all. Laws were relaxed regarding telehealth while providers and officials urged patients to use telehealth instead of coming for hospital visits. Quite naturally, the usage increased exponentially. Let’s take a look at an example – MUSC Health and its experience with telehealth. 

They used “virtual urgent care technology” – something that was initially created to provide patients with a way to be observed for non-critical cases, and converted that to screen potential COVID-19 patients. Moreover, they had the capabilities and resources to dramatically adapt tools to better fight the pandemic. They also enabled remote patient monitoring and a telesitter program as part of their approach, and they believe that telehealth is here to stay. Overall, healthcare providers in the past few months have observed that telehealth can be used to provide patient care while mitigating the risk of contracting COVID-19. 

Some stats regarding telehealth usage

The current stats are in line with the providers’ experiences with telehealth. McKinsey & Company stated that in 2019, a meager 11% of the U.S. patients were using telehealth. As of April 2020, 46% of the patients are using telehealth. Even healthcare providers witnessed around 50-175 times more patients using telehealth visits compared to the pre-pandemic period. However, one has to consider the risks associated with it just like with inpatient visits, for instance, patient data integrity, patient identification, and medical identity theft. 

RightPatient-ensures-proper-patient-identification-during-telehealth

Patient data integrity must be ensured

It’s quite natural that some of the issues plaguing conventional healthcare might be seen during telehealth visits as well. One of the biggest challenges is preventing medical identity theft. 

Healthcare data breaches have been occurring more than ever, where most of the stolen patient data is sold off to fraudsters. They then assume the identities of the victims and use their healthcare services. This leads not only to billing the victims for services they never used but also corrupts the patient data – because the fraudsters’ data is saved in the victims’ medical records. Thus, patient data integrity is compromised in the process.

Experts believe that the pandemic will lead to increased numbers of medical identity theft cases. This is because patient data is not adequately protected by the majority of caregivers due to budgetary issues. Moreover, with the pandemic causing arguably the worst financial crisis healthcare has ever faced, providers need to consider every option in order to survive.

RightPatient ensures patient data integrity – even during telehealth visits

While healthcare data breaches are inevitable, medical identity theft can be prevented. One of the reasons why medical identity theft has become a major threat is because there is no proper patient identity verification system in place to prevent these crimes. Most of the patient identification systems use credentials – something that can be stolen or transferred. 

Fortunately, RightPatient can help prevent medical identity theft. It uses the thing that fraudsters or hackers cannot steal – patients’ visual likeness. Using a photo-based search engine, RightPatient matches the photos of the selfie provided during appointment scheduling with the patient’s driver’s license. Fraudsters are red-flagged immediately, preventing medical identity theft in real-time.

During inpatient visits, all the patients need to do is look at the camera – the platform matches the photo it takes with the one it saved during registration. This creates a safe, hygienic, and touchless environment for everyone involved – something which became more crucial than ever due to the pandemic.

RightPatient helps maintain patient data integrity by ensuring that the accurate medical record is associated with the correct patient every time, preventing medical identity theft, and avoiding duplicate medical records. Try RightPatient now to see how it can help you enhance patient safety during these trying times.

Identifying-patients-correctly-is-possible-with-RightPatient

CMS Compliance Requires Identifying Patients Correctly – Are you Ensuring it? 

From the title, it is quite clear what this is about. The changes made to the Medicare CoPs (conditions of participation) have attracted attention within the US healthcare system, especially after the introduction of mandatory e-notifications during every ADT (admission, discharge, or transfer) of a patient. While providers are more focused on e-notifications, most of them forget about one very important prerequisite: identifying patients correctly. While we have already touched upon the topic regarding CMS (Centers for Medicare and Medicaid Services) Interoperability & Patient Access Final Rule, this time, we will focus more on the practical aspects and how patient identification is a crucial component that is absolutely necessary for e-notifications to work properly as well as CMS compliance. Without further ado, let’s dive deeper into the topic at hand.

Identifying-patients-correctly-is-possible-with-RightPatient

A brief refresher

A few changes have been made regarding the CMS Interoperability & Patient Access Final Rule. As the name suggests, it has been done to boost interoperability efforts within the caregivers of the patients. Let us look at why it is required within the healthcare system.

There are many cases where a patient is not restricted to a single healthcare provider;  especially if they have complications, multiple ailments and so on. Such patients need to visit and consult with multiple healthcare providers in order to receive the best patient care. For this to be effective, caregivers need to have access to the patient’s medical record, history, medications, vitals and other necessary information. In order to make the caregiving process seamless and boost interoperability, the Final Rule was introduced.

The “companion final rule” states that e-notifications must be sent out by healthcare providers (such as acute care, psychiatric, critical access providers, etc.) during every ADT to the appropriate recipients, i.e., the other caregivers (post-acute providers & suppliers, established primary care practitioners, or any other entity primarily responsible for the patient’s care). This rule applies to inpatient admissions as well as ED admissions. 

Who needs to ensure it?

Applicable healthcare providers are those who use digital medical records like EMR or EHR systems. They need to ensure compliance and have proper systems set up by May 1, 2021 so that they can send out e-notifications during ADTs. 

CMS-compliance-requires-accurate-patient-identification-RightPatient

While that’s a succinct summary of the most recent change in the CoPs, every healthcare provider needs to ensure that they are sending out e-notifications. Otherwise, they can face undesirable consequences such as receiving penalties for non-compliance, or worse, jeopardizing their CMS provider agreements. But how is identifying patients correctly related to CMS compliance regarding e-notifications?

Identifying patients correctly is required for CMS compliance

As previously mentioned, the CMS rule requires healthcare providers to send out notifications during ADTs. But there’s a catch.

Identifying patients correctly is quite important for e-notifications to work. Think about it: if a patient is not accurately recognized or is misidentified as a different patient, the healthcare provider risks sending alerts to the wrong caregivers. Worst of all, the provider risks that they won’t be able to answer alerts other caregivers are requesting.

Without a reliable way to identify patients, things can escalate quickly. If a provider cannot fulfill alert requests or sends too many incorrect alerts, care coordination teams will start to lose faith and miss opportunities to improve patient outcomes. Noncompliance will also incur CMS penalties, which can result in hefty fines. After COVID-19, nobody can afford such costs.

Ensure-accurate-patient-identification-with-RightPatient

While healthcare providers are busying themselves by deciding how to best implement e-notifications, they should also assess the effectiveness of their patient identity matching systems. Clearly, the former is dependent on the latter. Those who are struggling with patient identification need to upgrade their systems to futureproof, easy-to-use and hygienic ones. 

RightPatient helps identify patients correctly

We ensure that patients are always identified correctly with our industry-leading touchless biometric patient identification platform.

How it works

After making an appointment, patients receive an SMS or email to validate their identity. During this process, the patient takes a photo of their driver’s license and a selfie. RightPatient automatically matches the selfie photo with the photo on the driver’s license to ensure a proper identity match. If the patient is not already in the system, RightPatient assigns biometric credentials to the new patient.

This is how we prevent patients from registering under a different identity or medical record mix-ups. There’s no need to worry about name changes, mistakes when entering a patient’s name or other common issues. Patients are recognized with their selfies.

We have been helping prominent health systems like TGMC, CMC and CHSLI fight the battle against patient misidentification for years. With RightPatient, responsible healthcare providers can send e-notifications and comply with CMS without worrying about faulty alerts.

If we haven’t convinced you by now, why don’t you try our free trial? No gimmicks – it’s really free!

Accurate-patient-identity-management-can-be-ensured-with-RightPatient

Patient Identity Management is More Important Than Ever – Are you Doing it Right?

Patient identity management, to put it very simply, refers to how patients are being identified in hospitals. However, anyone who knows the US healthcare system is familiar with the fact that it is quite a significant problem for the majority of healthcare providers. Lack of proper patient identity management is a problem not only for healthcare providers but for everyone involved in healthcare, including patients and insurance companies. While healthcare providers incur financial costs as well as the loss of goodwill, patients face financial costs as well as the wrong treatment and medications, hampering patient safety. Even though there are effective solutions, the coronavirus pandemic has rendered most of them ineffective. Let’s dive deep into why patient identification errors occur, how they have been solved until now, and why the future of patient identity management will be different (read touchless) due to COVID-19.

Accurate-patient-identity-management-can-be-ensured-with-RightPatient

Reasons for patient identification errors

Patient identification errors have always been present. Earlier, patient record mix-ups were the main reason when paper medical records were used. To put it simply, patient records were mixed up when the patients had common names and characteristics such as age, address, etc. Fast forward to the age of EHR (electronic health record) systems, where things have become quite complicated. Human errors, negligence, and relevant external factors have caused EHR systems to house duplicate medical records as well as overlays, causing patient identification errors to be more prevalent than ever. 

Duplicate medical records can be created for the same patient. For instance, if a patient goes to avail of healthcare services, the first thing the provider would do is identify the patient’s medical record. For various reasons, the EHR user cannot identify the correct medical record (say, the EHR user sees that there are multiple records for the same name). Either the hospital staff spends more time painstakingly searching for the right medical record, or else creates a new record, the latter leading to a duplicate being created. This duplicate will lead to fragmented data and patient care – neither the correct record will house the most recent data of the patient nor the new one will contain the entire medical history of the patient. All in all, this will hamper patient safety, and increase costs. 

Medical record overlays are created when multiple records are merged, and this can be for the same patient having duplicate records as well as a different patient having the same characteristics as another patient. As can be understood, overlays are quite dangerous as it mixes information from different patients.

On top of all that, the classic cases of patient mix-ups still exist. A few months ago, two patients got mixed up regarding a kidney transplant – the wrong patient got the kidney. Fortunately, nobody was hurt as the kidney was compatible with the wrong patient. This mix-up occurred due to the patients having similar names, age, as well as being lined up for kidney transplants, albeit on different dates. While both the patients surviving without major issues was a huge stroke of luck, not everyone is as fortunate. There have been many cases where mistaken patient identities caused deaths

All in all, patient identification errors cause a plethora of problems for everyone involved, which makes an effective patient identity management solution like RightPatient all the more crucial, especially in a post-COVID-19 world.

Common patient identity management solutions

By far, the most common and obsolete way of patient identification is asking patients questions. Even in this day and age, many hospitals are still using this simply ineffective method. Patients are asked to state their names, addresses, and other relevant data to crosscheck against present medical records. This is slow, tedious, and also dangerous – someone can just assume the identity of another patient and commit medical identity theft. Healthcare data breaches are quite common, and hackers steal patient data, only to sell it later on the black market. An impostor can just buy the data and assume the identity of the patient, and if this outdated way of identifying patients with questions is used, the actor cannot be detected easily.

RightPatient-is-the-leading-accurate-patient-identity-management-solution

Another way healthcare providers identify patients is by using patient ID wristbands. While this might seem like a better patient identity management solution, it also has its flaws. To begin with, patient ID wristbands can be transferred, stolen, or lost. This can lead to medical identity theft as well. On top of that, it requires contact – something hospitals are quite wary of and now patients are too, given the coronavirus pandemic. Infection control issues have always been a headache for providers, but COVID-19 has made it a concern for the general public as well. For the next several years, people will be quite reluctant to touch anything, especially within hospitals. 

That brings us to touch-based biometric patient identification solutions like fingerprint and palm-vein scanning. While these are far more effective patient identity management platforms, as there is no way for anyone to fool biometrics, these too pose threats to patient safety. Even before COVID-19, one of the main factors healthcare providers considered before choosing a patient identification platform was how safe it was and whether any infection control issues would arise from using the platform. For both fingerprint and palm-vein scanning, patients had to touch the devices, leading to potential infection control issues. On top of that, cleaning the devices after every use would be a nightmare, to say the least.

The futureproof patient identity management solution

RightPatient is the most apt patient identification platform, moving forward. Why? Because RightPatient is a touchless biometric patient identification platform. It locks the medical records of the patients with their photos upon registration. Whenever a patient comes to the healthcare provider, all the patient needs to do is look at the camera and the platform identifies the correct medical record within seconds, making it the easiest, most seamless, and completely touchless experience.

Leading healthcare providers like Terrebonne General Medical Center, University Health Care System, and Community Medical Centers, among others, have chosen RightPatient because it creates no infection control issues – one of the benefits of being a touchless solution.

Moving forward, the majority of healthcare providers are opening up in phases, and they would need to ensure patient safety. Hospitals have already lost a lot of money due to the pandemic, and they need to start mitigating losses. RightPatient can help providers with that – by both ensuring accurate patient identification and eliminating any touch-based interactions required during the process. This helps reduce denied claims, improves the revenue cycle, and prevents medical identity theft. Mitigate losses now with RightPatient.

RightPatient-understands-importance-of-proper-patient-identification

Leading Hospitals Understand the Importance of Proper Patient Identification

The importance of proper patient identification can be felt by hospitals, patients, and everyone else involved in the caregiving process. Positive, or proper patient identification refers to hospitals successfully matching patients with their appropriate medical records. However, in practice, this is very tricky. In fact, according to a study, 38% of healthcare providers stated that they had encountered at least one incident which directly ties in with patient misidentification in the past two years.  

RightPatient-understands-importance-of-proper-patient-identification

Why patient misidentification happens

Patient identification errors occur due to multiple reasons – duplicate medical records and overlays are just two of the many reasons. Duplicate medical records are created when a patient has more than one electronic health record to his/her name, whereas overlays referring to two different medical records belonging to different patients are merged. Both situations cause fatal harm to patients and cause irreparable damage to healthcare providers with their financials and goodwill on the line. Thus, the importance of proper patient identification is understood quite well by health systems.  

Strategies used by leading hospitals

Choosing the required number of personnel to handle a large amount of data is a must. A large provider can house up to 10 million medical records. If your one is such a health system, are you employ enough personnel to keep that humongous amount of data in check? A responsible provider not only need to ensure that the data is clean but also must maintain this state at all time. Entering clean data is one thing, but keeping it is another challenge entirely.

The selection of the software which fits your needs is the first and most important strategy. Do not opt for outdated software – these not only pose a security risk but may also be incompatible with your other software. Thus, choosing a method that enhances patient matching can save lives, for instance, a biometric patient identification platform. But more on that later. 

Obeying all laws and regulations may go a long way. In unfortunate circumstances, you can ensure your safety by letting the authorities know about the incident and your compliance with all rules to ensure the safety of patient data. 

Understanding the importance of proper patient identification

The last and most important thing – use a solution that ensures that patients are always positively identified. This is precisely where RightPatient can help you. It is a biometric patient identification platform that locks medical records with patients’ biometric data upon registration. After the registration, the platform can detect the medical record matched with the patient’s biometric data accurately within seconds. Leading healthcare providers such as Community Medical Centers and Terrebonne General Medical Center are protecting millions of patient records with RightPatient, thus ensuring positive patient identification and saving millions of dollars in the process. 

chart corrections impact healthcare data integrity

How RightPatient Prevents Chart Corrections in Epic and Other EHRs

I’ve visited enough of our customers to know that hospital emergency rooms and free-standing EDs can sometimes be chaotic environments. Unlike most outpatient registration areas, patients who arrive to the ED do not have scheduled appointments and often go through a triage process with a nurse where they are “arrived” within the electronic health record (EHR) system. This is essentially a quick registration that begins the documentation of a patient’s visit information on his/her medical record. Unfortunately, this process often results in what are known as chart corrections.

As one might imagine, a clinician’s primary focus is on the health and safety of the patient. Nurses that triage patients are trying to enter patients into the EHR system so they can receive the appropriate care as quickly as possible. Unfortunately, data entry errors during this process are commonplace. For example, EHR system users may create a “John Doe” or “Jane Doe” medical record if they cannot properly identify the patient. Or, users may mistakenly select the wrong record because it shares a similar name with the patient in need of care.

When EHR users select the wrong patient medical record, all subsequent information pertaining to that visit is entered into that record (sometimes referred to as a medical record “overlay”). This is a data integrity failure and results in data entry errors that need to be resolved with a chart correction. So, a chart correction in the Epic EHR or other EHR systems is the process of fixing a “wrong chart entry” or overlay record that was caused by a patient identification error.

Wrong patient, wrong record data integrity failures within the EHR system can have disastrous consequences. At best, the healthcare provider must spend internal Health Information Management (HIM) resources to perform chart corrections and resolve medical record overlays, costing $60-$100 per hour for an average of 200 hours per overlay record. At worst, wrong patient errors can affect clinical decision making, patient safety, quality of care, and patient lives. This is why organizations like AHIMA have strongly advocated safeguards that healthcare providers can use to prevent medical record mix-ups, improve data integrity, and reduce the risk of adverse events.

RightPatient is the ideal safeguard to prevent wrong patient medical record errors and chart corrections within Epic and other EHR systems. The AI platform uses cognitive vision to instantly recognize patients when their photo is captured and automatically retrieve the correct medical record. This becomes a seamless module within EHR system workflows so there is no disruption to users.

Customers like University Health Care System in Augusta, GA are effectively using RightPatient to reduce chart corrections in Epic. In fact, UH saw a 30% reduction in Epic chart corrections within months after implementing RightPatient. 

Healthcare providers using RightPatient to capture patient photos significantly reduce their risk of data integrity failures. This enhances patient safety and health outcomes while reducing costs – important goals in the age of population health and value-based care.

Value-Based Care: A Patient-Centered Approach Requires Knowing Your Patient

Value-Based Care: A Patient-Centered Approach Requires Knowing Your Patient

Aspirin, penicillin, monoclonal antibodies, interventional cardiology, and genome editing have undoubtedly revolutionized medicine. However, while all of these have been breakthroughs in the field of medicine, not much has changed in the way that doctors do their jobs. Patients visit their doctors, the doctors diagnose, they recommend tests, they prescribe drugs, and they are compensated according to the volume of work done or the number of procedures performed.

If medicine is to progress in the 21st century, things have to change at every level, including the way that doctors work and receive compensation, the way they identify the right patient, and the way that patients are treated.

The long-awaited system that is going to change the way doctors work and are compensated will soon become a reality. This new system is called value-based care.

Value-based care is about compensating doctors according to outcomes. This encourages more personal attention to patients and transitions the healthcare system from cure-based to preventive medicine. It is a system in which doctors receive a higher level of compensation for either better outcomes from procedures or enabling patients to avoid health-related problems altogether.

There are several benefits of a healthcare system where the right patient gets the right kind of care.

Value-based care can save patients a lot of money. Putting aside the historical projections of healthcare inflation, the U.S. is also facing major epidemics of chronic, non-communicative diseases like diabetes, high-blood pressure, and cancer. It is no secret that many of these ailments are preventable with timely intervention and/or the correct behavior. Value-based care creates an environment where doctors can help patients to avoid these diseases by intervening at the right time. A doctor would identify the right patient to design a prevention plan before a disease can manifest where things become more complicated and expensive.

Once the right patient, a patient with a high risk of developing a chronic illness, has been identified, the doctor would be encouraged to spend more time with her, teaching her to take better care of herself so that complications can be avoided. There would be a reward system for identifying the right patient and taking timely preventative measures. It would also result in higher patient satisfaction.

A value-based care system would also lower drug costs. Historically, manufacturers decide the price of their medications without taking into consideration the value that a particular drug has in terms of its effectiveness and overall patient wellbeing. A value-based system would also encourage the development of personalized medicine where treatment plans and even pharmaceuticals can be tailored to specific patient needs.

The backbone of the value-based care system would be patient identification and data mining. Many are already demonstrating why medicine should incorporate more data-based modeling to augment physician decision-making.  Data mining helps doctors and the healthcare industry as a whole to better understand the outcomes of various therapeutic approaches. Ultimately, it can help to create the right kind of individualized solution for the right patient.

Unfortunately, realizing optimal results from data mining and value-based care has its challenges, especially as healthcare organizations start mining data that has been accumulated over long periods of time. On average, at least 8% of hospital patient records consist of duplicate data. Thus, an intelligent way to sort out these duplications and identify the right patient is desperately needed.

It is stated that value-based care is about the right patient getting the “right care, in the right place and at the right time.” Instead, the maxim should be, “RightPatient® enables the right care, in the right place, at the right time.”

RightPatient® guarantees that a patient medical record is never mixed up with another record and the hospital ecosystem will always recognize the patient with the help of cognitive vision. Mistakes from common patient names, fraud, human error and other issues are always prevented.

As we all know, chains are only as strong as their weakest link. In many hospitals or medical institutions, there is an urgent need to strengthen this weakest link throughout the entire system – overcoming the errors of false identity and data duplication with RightPatient. Only then can the benefits of value-based care and data mining be fully realized.

RightPatient-beckers-hospital-review

Leaders of healthcare gather in Chicago for Becker’s Hospital Review Conference

Just as the cooler weather finally emerges in hot & sunny Silicon Valley, I was summoned to attend the Becker’s Health IT and Revenue Cycle Conference in the windy city of Chicago. Downtown Chicago is definitely one of the most beautiful destinations – I was excited. Mike (the co-founder) found a great apartment with the Airbnb app – a high-rise tower right next to the Whole Foods market and within walking distance to the venue for this year’s conference. I arrived a bit late that evening and most restaurants were closed by the time I was ready for some self-indulgence. So, I reluctantly grabbed some salad at a nearby sports bar and decided to enjoy the mesmerizing Chicago skyline as I walked back home – a great start.

RightPatient-beckers-hospital-review

Our booth setup was nice, although we wondered why some smaller sponsors got a better booth space than we did. We were shoved in the middle of many random companies when a bronze sponsor (and a “competitor”) was enjoying one of the most amazing locations – the benefits of the “circle of friendship,” I guess!

After learning a bit about how RightPatient prevents duplicate medical records and eliminates chart corrections in different EHR systems (just one of our many benefits), Walter R. Houlihan, the Senior Director of Health Information Management at Baystate Health spontaneously uttered, “yeah, I see the duplicates and record mix-ups all the time. My team is the one that fixes them.” Baystate Health needs our biometric patient ID product – please buy it!

RightPatient-patient-id-bob-osu

Bob LaFollette, COO and Senior Administrator of Urology from OSU

Another visitor, Bob LaFollette, COO and Senior Administrator of Urology from OSU was a charming and interesting individual. His first question to us was, “Guess what OSU stands for?” Between guesses of Oregon State University, Oklahoma State University and so on, we were corrected with the right answer – Ohio State University. He got a kick out of it!  Besides the fun and warm conversations, Bob was absolutely ecstatic with hearing how RightPatient helps with patient safety and how we automatically add patient photos into medical records. If Bob was the decision maker, I bet it would have been awesome for us.

 

 

RightPatient-Zero-gravity-skin

Towards the end of the second day, I made an effort to go around and meet other companies. I have never seen so many Revenue Cycle companies all in one place – looks like money collection is the game in healthcare! There was even a company that helps to collect & recover money from international patients! I couldn’t even begin to imagine what tactics and strategies they follow in certain countries but it can’t be anything better than tactics used by the bounty hunter. Another interesting company was called Zero Gravity. Their feature product on display was an LED-based anti-aging facial rejuvenation system. People had lined up for a free session – why not? It’s free.

RightPatient-Zero-gravity-skin

There were some awesome presentations, discussion, and workshops – I only attended one session by Ms. Murphy of the University of Chicago School of Medicine. It was amazing and I will write a separate post all about it. It was also great seeing the CrossChx team – once rivals, now we work together very closely. They focus on their Olive AI product while we provide biometric patient ID even to their clients.

rightpatient-mizan-sugar-ray-leonard-beckers-patient-id

To top off a great weekend, as we were preparing to wrap up, the boxing legend Sugar Ray Leonard emerges seemingly out of nowhere to take pictures with everyone. Well, a great way to end the show with a lasting memory of the charming champion!