rightpatient-leader-in-patient-identity-matching

Patient Identity Matching – Solving an unsolved crisis with RightPatient

Accurate patient identity matching holds paramount significance across the U.S. healthcare system. Delivering the best possible patient experience, including safety and outcome, hinges on the ability of the healthcare providers to keep and maintain accurate medical records. Healthcare providers continue to struggle to accurately match their patients’ identities to their health records, and blame it on inaccurate and incomplete patient data, says the Government Accountability Office (GAO). Physicians should be able to retrieve accurate records on each patient’s medical history, including lab results, diagnoses, medications, imaging, surgeries, etc. to deliver the best patient care. Needless to say, accurate patient identity matching during the COVID-19 crisis is vital for ensuring a positive patient experience.

rightpatient-leader-in-patient-identity-matching

Can healthcare providers solve the patient identity matching crisis? Yes, and the solution is RightPatient – a leading touchless biometric patient identity management platform that has been successfully helping many leading hospitals address this specific issue.

Accurate patient identity matching ensures that the right patient is associated with the right medical records within a healthcare system. It means knowing with certainty that a piece of medical information belongs to the correct individual. There are many consequences if records are mismatched, such as incorrect treatment, improper data entries which can lead to the creation of duplicate records, and medical identity theft. Effective patient identity matching is not just about patient safety, it also helps healthcare providers avoid financial losses associated with duplicate records and claim denials from medical identity theft. 

How costly are patient identity matching errors?

Let us look at this example. A patient’s kidney was surgically removed by the time physicians realized that there was no tumor. This blunder in the operating room of Saint Vincent Hospital in Worcester, Mass., occurred when the patient’s CT scan was accidentally mixed up with the record of another patient who had the same name. The incident was widely reported in July 2016 when regulators came to investigate what exactly happened. Most people who read the accounts thought it was a rare blunder. But this type of blunder is not rare at all. 

Every day in medical clinics and hospitals, physicians assume they have an accurate picture of a patient’s medical history, diagnoses, lab results, and other information when they click into an electronic medical record (EMR). But this assumption can lead to fatal consequences, like the example mentioned above.

The problem is called patient identity matching error, a crisis that RightPatient has been addressing for years. One of the most severe match errors is when two patients’ medical records, with a similar or same name, get merged, leading to an erroneous organ removal or other nightmares. More common than this is the creation of duplicate medical records. For instance, Christina Elizabeth Smith, Cristina E. Smith, and C. E. Smith refers to the same individual, but her medical information is filed under three separate records. Neither the physician nor the patient will be aware of missing data points when they are discussing treatment decisions or procedures. 

The problem with common identifiers

Duplicate medical records can be created in many ways. One of the most common sources of duplicate records is making errors during the patient registration process. Other variations can be associated with identifying an unconscious patient when they are in the ER. Many times, duplicate records are also created due to demographic changes for the patient. Registrars face difficulties when patients change their last name or move to another place, so they create a new record for that individual. 

Patient identity matching errors can also occur when there is a variation in using common identifiers during the registration or identification process. A simple typo or mishearing the correct word can result in a mismatch in records. 

Common identifiers are also used to commit medical identity theft, an issue that healthcare providers have been trying to avoid for the past several years. A fraudster can easily get access to this type of information and fraudulently imitate someone else’s identity to get medication/benefits for their own use. 

These kinds of problems can be mitigated if common identifiers such as names, DOB, SSNs, or other demographic data used during the initial registration and identification process are replaced with the unique identifiers that RightPatient uses. For instance, identifying and authenticating an individual by using their iris pattern or a photo of their face. 

Accurate Patient Identity Matching with RightPatient

RightPatient is a touchless biometric patient identity management platform. Problems pertaining to duplicate records, medical identity theft, and record mismatch have been successfully mitigated by using RightPatient. Leading healthcare providers such as Terrebonne General Medical Center and The University Health Care System have successfully eliminated these sorts of problems and are continuously delivering the best experience for their patients with utmost clinical efficiency. 

ensure-medical-record-accuracy-by-improving-patient-identity-matching-with-rightpatient

During the initial patient enrollment process, RightPatient will lock an individual’s medical records using their iris pattern or a photo of their face. Each time a patient arrives at the continuum of care, RightPatient will verify and authenticate their identity through an iris scanner, camera, or a webcam and retrieve their accurate medical records.

As a leader in the patient identity matching process, RightPatient helps healthcare providers to keep and maintain accurate medical records of their patients. Patient identity matching problems related to aggregating patient data via Health Information Exchanges (HIE) can be eliminated if all the healthcare providers adopt RightPatient, ensuring the best clinical outcome and data integrity across the healthcare system.

Patient Identity Matching - Solving an unsolved crisis with RightPatient
Patient Identity Matching - Solving an unsolved crisis with RightPatient

#1 Biometric Patient ID Platform

Superior flexibility, power & ROI

Due to the COVID-19 pandemic outbreak, touchless biometric technologies will play a key role in the next few years. RightPatient ensures safety and hygiene in a health facility by limiting physical contact between people and frequently touched high-risk surfaces, such as fingerprint scanners. Adopt RightPatient and make sure that one patient does not have multiple records in the master patient index (MPI) and that each piece of health information ends up in the correct patient record.

rightpatient-can-improve-quality-and-safety-in-healthcare

Improve Quality and Safety in Healthcare With Touchless Patient Identification

In the medical field, elective procedures are surgeries that can be scheduled in advance, including those that are medically required. The U.S. healthcare industry is losing millions of dollars due to canceled elective procedures. Studies have found that surgical stays account for approximately 48% of hospitalization costs and elective procedures bring in $700 more per admission than emergency room admissions. For obvious reasons, many people have stopped going to hospitals, even those with critical medical conditions, since the COVID-19 pandemic outbreak. On the bright side, more than half of the health consumers now feel moderately safe about returning for elective procedures. But much of it will hinge on ensuring quality and safety in healthcare.

rightpatient-can-improve-quality-and-safety-in-healthcare

Hospitals are considering when and how to recommence elective procedures as the surge in COVID-19 patients in some areas of the country has slowed down. But families and patients will want to know what changes the healthcare providers made from when they were told to stay at home. They want reassurance that hospitals have undertaken appropriate measures for ensuring quality and safety in healthcare delivery, and it will take time and proper resources for physicians to convince the consumers. 

Key takeaways

In a recent webinar panel discussion with some patient and family advisors conducted by Vizient, they found out that patients are likely to return to elective procedures in waves. The initial wave will include those who will come forward no matter the risks, such as oncology patients, patients with impairment affecting their daily life activities, or those in pain. This will be followed by the second wave, who may return if they feel safe about hospital hygiene, for instance, low risks of getting infected or a low-risk procedure with a minimum follow up. Other findings also include transparency and communications. To feel safe, patients will want to know that safety and infection prevention processes are in action, including cleaning of handrails, elevators, and other high-touch surfaces, and clinicians wearing personal protective equipment throughout the care.

keep-your-healthcare-facility-hygienic-during-this-pandemic-and-improve-quality-and-safety-with-rightpatient

Feel safe with RightPatient’s touchless patient identification platform

As the aforementioned examples suggest, patients will demand assurance from providers that they are taking actions to ensure quality and safety in healthcare delivery. Adopting RightPatient’s platform is an ideal strategy to make sure of that. Elective procedures or not, at the initial stage, identifying patients accurately and matching their medical records is an integral part of the healthcare delivery process. As an industry leader, RightPatient has helped many healthcare providers tackle the patient identification crisis and improved quality and safety in healthcare delivery. With patients demanding more hygienic solutions, RightPatient’s touchless identification process can help hospitals convince healthcare consumers to come in during this or a post-COVID-19 crisis.

improve-quality-and-safety-in-healthcare-with-rightpatient-touchless-patient-identification

RightPatient is an entirely touchless biometric patient identification platform. From pre-procedure through discharge, this platform can match a patient’s identity and pull up their correct medical records throughout the continuum of patient care. All a patient needs to do is get their photo captured by a smartphone, tablet, or a webcam from a safe distance, and RightPatient will instantly identify the patient and bring up their medical records. Additionally, RightPatient also has a remote patient authentication model. During this process, RightPatient can validate patient identities while they are at home by comparing their ID (e.g.driver’s license) and selfie photos. 

Improve Quality and Safety in Healthcare With Touchless Patient Identification
Improve Quality and Safety in Healthcare With Touchless Patient Identification

#1 Biometric Patient ID Platform

Superior flexibility, power & ROI

Clinical efficiency and positive patient experience will play a key role in hospitals gaining back their momentum. With RightPatient, patients can be reassured that their medical records are secure and healthcare providers can be at ease knowing there is zero chance of making a blunder in matching a patient’s identity. Besides accurate identification, this platform helps prevent medical identity theft and duplicate medical records as well, overall enhancing quality and safety in healthcare delivery.

enhance-patient-safety-and-improve-hygiene-in-healthcare-facility-with-rightpatient

Enhance Patient Safety – Are you using a touchless solution for patient identification?

We are living through the COVID-19 pandemic. In times of crisis, the ability to provide treatments quickly and delivering clear communication are crucial.  The U.S healthcare system is responding to this crisis by detecting, testing, treating, isolating, and mobilizing patients as well as healthcare staff members. However, how healthcare providers are identifying their patients remains a key concern. Are they using contact-dependent or touchless solutions? Touchless solutions for patient identification have many benefits over contact-dependent options. Especially during a pandemic, the most important one might be obvious – they are ideal for hygiene and infection control. This can play an important role in patient safety. 

RightPatient-can-eliminate-risk-of-spreading-diseases-that-fignerprint-scanners-pose

The COVID-19 outbreak has been a prime catalyst for the growth and adoption of touchless identification processes. Many healthcare providers are also looking for ways to enhance patient safety while they secure a patient’s identity and their medical records in a hygienic manner. Let’s examine both contact-dependent and touchless solutions for patient identification with regards to hygiene and infection control.

Infection control concerns about fingerprint and vein scanners

Fingerprint and vein recognition models for patient identification are currently used across the U.S. healthcare system. However, hygiene and infection control must be considered with these contact-dependent biometric scanners. Since the COVID-19 outbreak, numerous studies have determined that there is a risk of infection through commonly touched surfaces. Reports determined that this virus can survive from hours to days depending on the type of surface the particles land on. For fingerprint recognition, patients are required to touch a sensor that carries a level of surface contamination that is equivalent to door handles. 

Vein recognition, on the other hand, requires users to place their entire hand or finger on a plastic mold that helps with proper positioning over the biometric sensor. This increases the amount of contact-dependent surface area and overall risk. 

In addition, fingerprint and vein scanner surfaces need to be cleaned after each use to prevent the risk of infection transmission. This necessary precaution introduces an additional cost and resources burden for healthcare providers while preventing employees from focusing on more important tasks. 

Facial and iris recognition modalities for patient identification

Touchless patient identification systems such as facial or iris recognition, on the other hand, completely eliminate the risk of spreading infection by allowing patients to be identified without needing to touch anything. Furthermore, according to a study, iris recognition has a far better success rate for identification compared to fingerprint recognition. 

enhance-patient-safety-and-improve-hygiene-in-healthcare-facility-with-rightpatient

Besides being more accurate, iris and facial recognition techniques will enable healthcare providers to identify their patients from a safe distance. By eliminating patient identification errors, hospitals can enhance patient safety while ensuring a hygienic environment, without even needing to constantly sanitize scanning devices or sensors. 

Enhance patient safety with RightPatient

Several studies suggest that touchless biometric identification is about to experience significant growth. Now that the difference between contact-dependent and touchless solutions is clear, choosing the right vendor will play an important role. Several leading hospitals have already experienced an improved revenue cycle by eliminating duplicate medical records and medical identity theft since using RightPatient – the leading touchless biometric patient identification platform. Some customers include Community Medical Centers, University Health Care System, and Terrebonne General Medical Center. 

Enhance Patient Safety - Are you using a touchless solution for patient identification?
Enhance Patient Safety - Are you using a touchless solution for patient identification?

#1 Biometric Patient ID Platform

Superior flexibility, power & ROI

Aspects of our lives that we have been taking for granted have been threatened by the COVID-19 outbreak. Our fears and concerns about spreading the virus have been elevated, and healthcare providers are taking any and all necessary steps to protect their patients and their staff members. Clearly understanding the risk factors associated with contact-dependent biometric patient identification devices and considering RightPatient’s touchless patient identification platform can be an effective way to reduce risk and enhance patient safety. 

ensure-revenue-integrity-RightPatient

5 Strategies to Ensure Revenue Integrity in Healthcare

Many healthcare providers were struggling financially before the pandemic. But now, the U.S healthcare industry is on the verge of financial disaster. According to the American Hospital Association, hospitals are bleeding approximately $50 billion per month due to canceled elective procedures and costs associated with treating COVID-19 patients. Many non-COVID patients have also stopped seeking primary care visits, including patients with life-threatening conditions, because they are worried about exposures. In addition, claim errors, denials, and payment delays that result from inaccurate patient identification, duplicate medical records, and medical identity theft still persist, all of which affects revenue integrity. 

ensure-revenue-integrity-RightPatient

Adopting Value-Based Reimbursement (VBR) models has shown to have economic advantages but poses a real challenge for healthcare providers alongside ever-changing healthcare compliance regulations. Siloed workflows, data proliferation, and disparate systems make it difficult to achieve the collaboration that is needed for VBR to yield optimal results. However, intelligent revenue cycle management can be the key to achieving financial stability and revenue integrity. 

Identify the problem

Today’s environment requires automating workflows and considering the whole revenue cycle process to ensure revenue integrity. Healthcare providers want an easy, seamless way to manage revenue cycle without errors, such as those caused by patient identification issues. Considering the lack of electronic medical record (EMR) system capabilities to adequately address the critical need for accurate patient identification, it is vital to leverage complementary technologies with core-specific competencies that can improve the overall revenue cycle. For example, improving patient identification and matching processes at the front-end of the revenue cycle process can significantly reduce costs. 

As an industry-leader in touchless patient authentication, RightPatient has been helping many healthcare organizations reduce claim errors and denied claims by ensuring accurate patient identification. By eliminating denied claims linked to identification errors, healthcare providers can reduce the burden of back-end activities in the revenue cycle and simplify the reimbursement process to ensure revenue integrity.

Rely on technology

Adopting technology is also essential to ensure that clinical teams across the healthcare ecosystem are accessing high quality shared data to produce the best outcomes. Augmenting the organization’s core systems with complementary technologies on a single, integrated platform enhances internal collaboration with other teams or departments. For instance, RightPatient crosses departmental silos and brings transparency to patient healthcare data across disparate domains. Transparency across teams is critical. RightPatient will ensure that a holistic and accurate medical record of each patient can be accessed by clinical and operational staff members no matter where the patient is authenticated. By automating the patient identification and authentication process, RightPatient improves clinical outcomes and enables staff to proactively focus on other areas where their expertise has the most impact.

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Ensure compliance

According to the National Association of Healthcare Revenue Integrity (NAHRI), the goal of revenue integrity is to prevent issues that lead to revenue leakage or compliance risks through effective, efficient, and internal controls across the care continuum, supported by strong documentation and sound financial practices that can withstand audits at any time. 

Violation of healthcare compliance is a major contributing factor to financial losses. For instance, HIPAA violations are becoming more common across the U.S healthcare system. HIPAA compliance software, on the other hand, can help address this issue. Such software allows healthcare providers to simplify their compliance efforts and manage training through an effective communication system. Ensuring HIPAA compliance prevents privacy issues that can impact proper revenue cycle management and helps to avoid costly financial losses.

Accurate documentation and coding

Unfortunately, as long as healthcare providers do not address the issue of front-end data validation, claim denials will continue to wreak havoc. Inaccurate patient identification and medical identity theft still remain a major contributing factor to denied claims and payment delays. However, through accurate patient identification, RightPatient enables healthcare providers to bill and code each patients’ information accurately. By ensuring accurate and clinical documentation, this platform significantly reduces inefficiencies of denials and rework, thereby strengthening revenue integrity. 

Improve hygiene and foster patient trust with RightPatient

Healthcare providers are witnessing a reduction in non-infected patient activity due to the fear of COVID-19. Visits for general check-ups or other routine procedures have decreased to the obvious financial detriment of healthcare providers. These providers need to reassure their patients that they are taking all precautionary steps to maintain hygiene and control this contagious disease. Adopting RightPatient is a sensible part of this strategy. 

RightPatient is a completely touchless biometric patient identification platform that can accurately identify patients throughout the continuum of care. After capturing a photo from a smartphone, tablet, or webcam, RightPatient instantly identifies patients and retrieves their correct medical record. By securing unauthorized access to medical records, hospitals are able to prevent medical identity theft, reduce denied claims, and duplicate records – all of which are vital to a high-performing revenue cycle. 

5 Strategies to Ensure Revenue Integrity in Healthcare
5 Strategies to Ensure Revenue Integrity in Healthcare

#1 Biometric Patient ID Platform

Superior flexibility, power & ROI

RightPatient also offers remote patient authentication, which is becoming increasingly necessary as people are maintaining social distance by staying at home and getting treatment through telehealth practices. During this process, RightPatient validates patient identities by comparing their ID (e.g. driver’s license) and selfie photos. This process can also help healthcare providers to save money on more expensive identity proofing solutions through credit agencies. 

As patient care becomes more complex, so does the management of the revenue cycle. RightPatient can help to simplify and manage the complexity by ensuring safe, ubiquitous patient authentication from various patient encounter points. Full financial recovery from this pandemic may take years, but adopting RightPatient will ensure that you are on a faster path to success.

correct-patient-identification-RightPatient

Correct Patient Identification is Crucial for Vaccine Administration

With over 1.6 million confirmed coronavirus cases in the United States as of 22nd May 2020 and surrounding talks about reopening society, it remains a firm fact that without widespread contact tracing and safe vaccine administration, there is no getting back to the life we once knew as normal. Nevertheless, there is one major and longstanding hurdle to overcome for achieving either of both widespread contact tracing or safe vaccine administration goals, and that is correct patient identification.

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The importance of correct patient identification

The Pew Charitable Trusts, a non-profit, non-governmental organization along with several other organizations have been looking for ways to improve patient matching through correct patient identification. Most importantly, they have stressed the fact that biometric technology is the key, including in a recent HIMSS20 Digital Presentation

PEW has again stressed that Congress should act to improve patient identification and patient matching. They sent a letter this week to House Speaker Nancy Pelosi, D-California, Minority Leader Kevin McCarthy, R-California, Senate Majority Leader Mitch McConnel, R-Kentucky, and Senate Minority Leader Chuck Schumer, D-New York. According to the letter, thorough contact tracing in the short-term and nationwide vaccination administration in the long-term relies on having accurate patient demographic data, but the current flaws with correct patient identification and matching of patient records hinder the nation’s ability to achieve either of those goals.

Drawbacks of patient identification errors

Ben Moscovitch, Project Director for Health Information Technology at the Pew Charitable Trusts says “Matching is a problem today”. He says, according to research, half of the patient records may not match when transferred from one healthcare facility to another, thereby imposing unnecessary risk and potential harm to the patient. 

eliminate-drawbacks-of-patient-identification-errors-with-RightPatient

Not having a correct patient identification technique in hospitals can cause discrepancies in data when hospitals try to match an individual’s record, and it may lead to the creation of another electronic health record (EHR) for the same patient (this is commonly known as creating a duplicate medical record in the system). Duplicate medical records drive up costs. Research has shown that duplicate medical records can cost hospitals $96 to fix each record, adding up to $1,000 to remove the data of two patients whose records have been merged together.

Key factors that can hinder the immunization process

A variety of factors can affect correct patient identification. When common identifiers such as name, DOB, and address are used, a simple typo or variation in how these identifiers are recorded during registration can lead to poor match rates. 

Another major problem with patient matching is the fact that many people have similar names, including the same date of birth. In a nation where nearly 48,000 people are named John Smith, correct patient identification is absolutely critical for an effective widespread vaccination program.

An effective large-scale nationwide vaccination program and immunization registry would depend on reliable and robust patient data, and successful administration of this program hinges on the ability of healthcare providers to locate the right patient record. Biometric technology has consistently proven effective in matching patient records through correct patient identification.

Why should you use biometric technology in a post-coronavirus society?

Contactless biometric technology is a hygienic way to ensure correct patient identification, limiting infection control risk during the identification process. As a pioneer in touchless biometric patient identification, the RightPatient platform offers iris and facial recognition for correct patient identification to ensure that patients can be identified without having to touch a common biometric device. 

Correct Patient Identification is Crucial for Vaccine Administration
Correct Patient Identification is Crucial for Vaccine Administration

#1 Biometric Patient ID Platform

Superior flexibility, power & ROI

RightPatient uses the biometric characteristics of a patient to prevent medical identity theft and duplicate medical records. Through the platform, patient identities can be validated remotely through their own personal devices (e.g. smartphones, tablets, and PCs) after they schedule appointments. During in-person or telehealth visits, patients can be subsequently authenticated by simply capturing their photo. The solution significantly increases patient matching rates. 

Needless to say, contactless biometric technology for correct patient identification is the key to an effective nationwide vaccination program. Errors from common patient names, lack of demographic data standards, and human mistakes can be avoided with RightPaitent to strengthen the integrity of data related to vaccinations and COVID diagnoses. This will help to reduce costs and improve patient safety. 

Accurate-patient-identification-with-RightPatient

The True Meaning of Patient Identification Innovation

The following post on patient identification innovation was submitted by Michael Trader, Co-Founder of RightPatient®

I get it. Change is hard. It’s human nature to resist change, yet as we are often reminded, true progress in life comes when we step “outside the box” and “outside of our comfort zone” to change our perspective and foster growth (thank you mom and dad for that advice) Despite our inherent inability to accept it, change is inevitable and a fact of life. Anywhere you look around, change exists in one form or another and there is little doubt that change can be challenging.

Accurate-patient-identification-with-RightPatient

Patient identification “innovation” is defined by the ability to address both present and future complexities and nuances of patient behaviors.

 

In the healthcare industry, patient identification as we know it is going through radical changes. While this may have been breaking news a few years ago, most in the industry are now well aware that traditional patient identification methods are no longer effective and have the potential to place a patient in harm’s way via medical errors, duplicate records, and medical identity theft. As more healthcare organizations recognize and understand the importance of abandoning antiquated patient ID procedures in favor of more modern, secure technology to improve patient safety I think it’s important to put into context what it actually means to be “innovative” in patient identification. In other words, I often see the word “innovative” used to describe technology solutions built to only address one facet of patient ID instead of being designed to not only address the complexities of today’s environment, but also equipped to cover the challenges of patient identification in the future. 

I recently wrote a post for Health Data Management where I discuss how the behavior of current and future generations plays an important role in designing patient ID technology that has the capability to ID a patient no matter where they enter and exit along the care continuum. This is an important innovation “ingredient” that must be built into any modern patient identification solution and any technology that limits where and when healthcare organizations can accurately identify a patient is simply not innovative. 

How does RightPatient define patient identification innovation? I’m glad you asked.

When we began our patient identification technology solution journey a few years ago we understood a key fact that is often overlooked and frequently not factored into the discussion and analysis of platforms designed to address the complexities of today’s patient ID environment. That simple fact is that the digitization of the industry has broke down traditional barriers of where and when a patient can either receive care along the continuum or access protected health information (PHI). Patients seeking care or data access no longer see brick and mortar healthcare facilities as the first and only place where they can consume healthcare.

The dawn of patient portals, telemedicine, connected health apps, and other virtual environments has fundamentally altered healthcare consumption by shifting care from traditional environments to virtual ones. For many patients, the first thought when they seek care or data access is to grab their phone, or login to their PC or tablet instead of hopping in their car and driving to the doctor’s office or local emergency department (ED).  To us, innovation is bringing to market a patient identification solution that has the capability to truly address patient identification at ANY point along the care continuum, brick and mortar OR virtual environments.

The True Meaning of Patient Identification Innovation
The True Meaning of Patient Identification Innovation

#1 Biometric Patient ID Platform

Superior flexibility, power & ROI

RightPatient’s innovative spirit doesn’t stop there. We also define patient identification “innovation” by these additional solution attributes and milestones in our company’s history:

  • The RightPatient team was recently honored to be named a finalist in the CHIME National Patient ID Challenge. This is a true testament to the viability of our biometric patient identification solution and it should be noted that RightPatient was the only entry submitted from an individual/vendor who currently has customers actively using the technology in the healthcare market. 
  • We officially launched the RightPatient Smart App during this year’s HIMSS show, which turns any smartphone or tablet into a powerful recognition device. The RightPatient Smart App uses augmented reality and deep learning to identify patients, can quickly and easily identify unconscious patients, allows clinicians to verify a patient’s identity bedside prior to medical procedures, and has the potential to drastically improve patient safety and reduce the risk of adverse events.
  • We built the RightPatient platform to enable healthcare organizations to capture a high resolution image of the patient during the enrollment and identification process. This photo is immediately linked to the patient’s unique medical record and subsequently stored in our cloud environment, following them wherever they go within the care continuum. The photo allows healthcare organizations to verify a patient’s identity in virtual environments (e.g. telemedicine, patient portals) outside of brick and mortar settings. After all, the value of any patient identification technology rests in its ability to accurately ID a patient, no matter where they are. Patient photos also help to humanize health IT by putting a face to a name. Many of our existing customers have commented that the patient’s photo helps them to personalize their approach and make patients feel safer and more comfortable. 
  • The RightPatient patient identification solution uses photo biometrics to identify patients, a non-contact, hygienic form of biometrics that supports hospital infection control policies. Considering the increased attention on managing infection control in healthcare by keeping hands clean, we understood that patient ID innovation meant offering a solution to providers where a patient does not have to make physical contact with a biometric hardware device to avoid the spread of germs and illness.

We continue to innovate and evolve parallel to the rising challenges of establishing accurate patient ID in healthcare. For us, understanding the true meaning of patient ID innovation means designing and building a solution that not only address today’s obstacles and complexities, but has the flexibility to adapt to the challenges of tomorrow.

For a free, no obligation demo of the RightPatient patient identification solution, please contact us.

The True Meaning of Patient Identification InnovationMichael Trader is President and Co-Founder of RightPatient®. Michael is responsible for overseeing business development and marketing activities, government outreach, and for providing senior leadership on business and policy issues.

 

 

 

patient ID solutions for patient safety

How We Address the Patient ID Challenge in Healthcare

RightPatient-is-the-perfect-patient-ID-solution

We offer a “holistic” approach to patient ID in healthcare through an intuitive solution that has the ability to identify patients no matter where they are along the care continuum.

The Patient ID Challenge

It is well known that accurate patient identification in healthcare is a key linchpin for safe and effective care delivery. Traditionally defined as the ability to accurately identify a patient during a physical trip to the hospital or doctor’s office, the rapid digitization of healthcare has opened up a host of new touchpoints along the care continuum, creating a strong need for healthcare organizations to re-think their approach and evolve to a patient identification strategy beyond collecting a government issued ID, insurance cards and patient demographics. Many are evaluating the use of biometrics to improve patient identification accuracy and patient safety.

Healthcare organizations are in a sticky predicament. In addition to addressing the most common patient identification challenges, which include:

  • Patients having common names
  • No ID present
  • Patients stealing or sharing identities and insurance
  • Frequent flyers/drug seekers
  • Staff entering the wrong information

they must now factor in new touchpoints borne from the aforementioned digitization of the industry, such as:

  • Telemedicine 
  • Connected health/mHealth devices
  • Patient portals
  • Home health visits

In other words, healthcare organizations must now address patient ID in a “holistic” manner — adopting versatile technology that can be used at any point along the care continuum, no matter where a patient seeks care or access to protected health information (PHI).

As the healthcare industry transitions to value-based care, there is no arguing that the increase in new patient touchpoints along the care continuum has increased convenience and efficiency. However, it also raises new risks that can quickly pollute data integrity and endanger patient safety. Investing in a biometrc patient ID solution that covers in-person visits is smart, but without the ability to quickly scale the technology and cover the new touchpoints mentioned above, it can be a huge risk to healthcare organizations.

How RightPatient® Addresses the Patient ID Challenge

We approach the patient ID challenge from a different angle. Instead of pushing a biometric solution that limits healthcare providers to verifying patient identities when they arrive for an appointment or emergency, our patient identification platform uses biometrics, cognitive intelligence and deep learning to recognize patients at provider sites, during virtual encounters (e.g. patient portals, telemedicine) and in care environments outside of a hospital, clinic or doctor’s office.

Offering the industry’s most advanced, scalable, and versatile patient ID platform based on over 15 years of experience in biometrics, system integration and cloud computing, RightPatient’s core cognitive vision technology empowers healthcare providers to recognize patients with ease and accuracy from ANY end point:

RIghtPatient-cognitive-vision

  • Patient ID – Accurately identify patients at registration areas, kiosks, the ED & more; retrieve the correct medical record to prevent duplicates, fraud & human error
  • Patient Photo – Improve safety and personalize the patient experience by embedding patient photos in the medical record and other applications through the RightPatient® photo integration server
  • Portable ID – Strengthen security and patient safety by recognizing patients during portal login, telehealth visits, other remote encounters, and with our unique PatientLens™ smartphone app
  • Analytics – Aggregate and analyze patient visit data, and access a concrete audit log of visits with patient photos for compliance and dispute resolution
Photo-biometrics-for-patient-identification-in-healthcare

A patient takes “selfie” photo with a non-contact camera, which can be used for subsequent authentication at any point along the care continuum.

Using RightPatient, healthcare providers can accurately identify patients by simply taking their picture, offering these distinct advantages that no other patient ID solution can match:

  • No hygiene issues (non-contact)
  • The most accurate solution – nearly 3 times more accurate than any other method
  • Scalable, real-time duplicate prevention (identify without having to enter DOB or other credentials)
  • Very fast enrollment & 1:N matching speed (identify in seconds)
  • Minimum enrollment age: 1 year
  • Simultaneous photo capture
  • Not locked into a single device or manufacturer ; lowers long-term risk

We extend the flexibility of our intuitive and best-of-breed patient ID platform through PatientLens™ which turns any off-the-shelf smartphone or tablet into a reliable patient identification tool, empowering clinicians to accurately identify patients through its combination of facial recognition and deep learning capabilities. Designed to quickly identify a patient by using the camera on any smart device, PatientLens™ reduces risk and improves quality by enabling clinicians to easily and accurately verify patient identities, even when they are unconscious.

Conclusion

The inability to accurately identify a patient throughout the care continuum is a huge risk for healthcare providers. Healthcare digitization and the explosion of virtual access to data and care necessitates a more “holistic” approach to patient identification. This will improve patient safety and reduce provider costs while preventing the risk of data breach and adverse health events.

How We Address the Patient ID Challenge in Healthcare
How We Address the Patient ID Challenge in Healthcare

#1 Biometric Patient ID Platform

Superior flexibility, power & ROI

Healthcare organizations need a versatile, scalable solution with seamless EHR integration that removes the IT burden during implementation and offers a flexible adoption model. If you have been thinking about adopting biometrics for patient identification for your organization and want to learn more about our solution and how we are revolutionizing this critical part of effective and safe care delivery, please visit us at HIMSS in Booth 3015 to see a demo and learn more.

Can’t make it by our booth? Please join us for a beverage at the Georgia HIMSS Chapter reception and sign up here for the event. 

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Why Patient Photos Should Be Linked to Medical Records

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Why aren’t more healthcare providers capturing patient photos during registration?

The following post on why patient photos should be added to medical records to improve patient safety was submitted by Michael Trader, President and Co-Founder of RightPatient®

The Push to Increase Patient ID Accuracy and Safety

Achieving accurate patient identification in healthcare is an important catalyst to ensure safe, cost-effective care delivery. Although we believe that accurate patient ID should have received more attention and scrutiny parallel to the rapid digitization of the healthcare industry, the issue has finally been thrust into the spotlight by powerful organizations such as AHIMA, the ONC, and CHIME as something that must be solved in order for other mandates (e.g. interoperability, health information exchange, population health, etc.) to materialize. 

Many healthcare organizations have proactively addressed the lingering issue of accurate patient identification by implementing new technologies that supplement existing methods of obtaining demographic information, insurance cards, and proof of ID. The idea is to add biometrics as an added layer of identity protection, security, and identification accuracy by asking patients to provide a physiological token prior to accessing health data and/or medical services. Biometrics for patient ID has rapidly caught on as a proven method to prevent fraud and medical ID theft, improve data integrity, prevent duplicate medical records, and safeguard protected health information (PHI).

Patient Photos Should be Captured During Registration

Despite the rising demand for biometric patient identification to improve patient identification and increase safety, not all solutions are created equal. Healthcare organizations that invest in unilateral biometric patient identification solutions quickly discover that they do not have the ability to easily and automatically capture the patient photo during registration and subsequent visits. This is unfortunate as the photo plays an important role in patient safety and in driving additional value throughout the ecosystem.

In addition, capturing the patient photo with a web camera during initial registration is not enough. This method often produces very poor quality photos, adds an extra step to the process, and the photos cannot be relied upon for other potential uses, such as facial recognition to verify patient identities during remote encounters. 

One important differentiator that should be considered when researching a biometric ID solution is whether or not it offers the ability to capture a high-quality patient photo and recognize the patient in a single step. Why?

  • Patient photos are proven to reduce medical errors.
  • Respected, influential healthcare organizations recommend including patient photos with their medical record.
  • Patient photos increase patient safety.
  • Photos can be used as a second credential for multi-factor patient authentication.
  • The photo serves as a visual reminder to the provider, thereby enhancing caregiver communication with the patient.
  • High-quality patient photos allow healthcare providers to leverage facial recognition for accurate patient ID when patient’s access PHI or services in non-traditional settings such as mHealth apps, patient portals, and telemedicine. This enables a holistic approach to establishing accurate patient ID because it addresses all points along the care continuum instead of a narrow approach that only covers patient ID at the point of service in a brick and mortar setting.
  • In areas like the ED where time is critical, utilizing a web camera and adding an extra step in the workflow is impractical and inefficient.

Criteria that Defines an Effective Biometric Patient ID Solution

In addition to the points mentioned above and the standard questions that should be asked when researching the adoption of a biometric patient ID solution, we recommend that healthcare providers seriously consider the unique value of a platform like RightPatient® that seamlessly captures patient photos and identifies patients in a single step during registration, subsequent visits to a medical facility, and other touchpoints along the care continuum. This establishes a concrete, two-factor audit trail of patient visit activity and identity assurance.

Verify that the biometric patient ID solution offers the following patient photo capture features:

  • Convenience – Is the patient photo capture process easy and convenient for patients and staff? Photo capture should happen simultaneously with capturing their biometric credentials and should be fast. Otherwise, you run into delays and registration roadblocks in areas like the emergency room where time is of the essence.
  • Seamless integration and functionality – Patient identification and photo capture should be a seamless part of EHR workflow and not require staff to sign in and out of applications or constantly toggle between applications. 
  • Affordability – Biometric patient ID platforms that offer simultaneous photo capture should be flexible and affordable and offer a software-as-a-service (SaaS) model option.

Conclusion

Capturing patient photos to increase safety and reduce medical costs is not a new concept in healthcare, yet it has failed to become mainstream compared to other industries. In fact, according to a recent report from the ECRI, despite the proven research that photos increase safety and engagement, only 20% of existing providers currently use patient photos. 20%! Think about that in the context of other industries that have used customer photos as part of their routine identification security protocols for years: membership management (e.g. gyms, fitness clubs), banking and finance, retail, education, government — the list is long.

If other industries have relied on the use of photos to augment identification accuracy, why is healthcare so far behind the curve? It seems as if healthcare market conditions and current and future initiatives to improve delivery, achieve better outcomes, perfect individual and population health, and reduce the cost of care are setting the stage for technology that can quickly and seamlessly capture patient photos as part of the identification process. The question is, are you investing in the right solution to harness this power?

Why Patient Photos Should Be Linked to Medical RecordsMichael Trader is President and Co-Founder of RightPatient®. Michael is responsible for overseeing business development and marketing activities, government outreach, and for providing senior leadership on business and policy issues.

 

University Health Reaps Benefits of Photo Biometrics for Patient ID

University Health Reaps Benefits of Photo Biometrics for Patient ID

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Augusta, GA based University Health Care implemented photo biometrics for patient ID to increase patient safety.

The following post was submitted by Brad Marshall, Enterprise Development Consultant with RightPatient®

Biometric Patient ID No Longer a Movie Prop

It wasn’t so long ago that the term “biometric patient ID” wasn’t even in the lexicon of healthcare providers as a reliable means to improve patient safety, eliminate duplicate medical records, prevent medical ID theft, and increase patient data integrity. In fact, just a few years ago, many providers had never even heard of biometrics used to accurately identify patients and those that did know about the technology could only relate to what they had seen on the movie screen or read in a science fantasy novel. 

Today, the use of biometrics for patient ID in healthcare has sharply risen as more healthcare organizations realize the technology’s potential to better protect individuals from the perils of misidentification and better understand the ability of select biometric patient ID solutions to be seamlessly integrated into EHR workflow.

However, what stands as a true testament to the rising use of biometrics for patient identification in healthcare is the ability of the technology to demonstrate realized return on investment (ROI) against the goals set forth prior to implementation. In other words, the true “proof in the pudding” of biometrics for patient ID can be benchmarked through multiple objectives — how significant was the reduction in duplicate medical records and chart corrections? What percentage of patients are opting into the biometric patient ID system? Has investment in biometrics for patient ID streamlined patient registration? Is the technology effective in reducing cases of fraud and medical ID theft?

University Health Deploys Photo Biometrics for Patient ID

In most cases, biometric patient identification deployments must mature to a certain level in order to measure the impact on improving patient safety and the additional aforementioned goals and objectives. In other words, beyond restricting medical ID theft and healthcare fraud at the point of service, it’s impractical to expect immediate results after deploying biometrics for patient ID. The system must be in place for a certain period of time before healthcare providers can expect to reap additional benefits — categories such as patient acceptance and enrollment and reduction of duplicate medical records for example.

Augusta, GA based University Health Care System is a classic example of a healthcare organization that had clear goals and objectives in mind prior to implementing biometrics for patient ID and are now realizing benefits from their choice of photo biometrics over other hardware alternatives. University Health officials have been pleased of the simplicity of photo biometrics where patients take their photo and are instantly identified followed by the retrival of their correct medical record in the Epic EHR system. With over 99% of patients choosing to enroll in the biometric patient ID solution, University quickly amassed a database of 50,000 patients to participate and the numbers keep increasing each day.

Perhaps equally important is the fact that since implementing RightPatient®, University Health has seen nearly a 30% decrease in chart corrections, defined as the health information management (HIM) department’s need to go back into a chart and correct any data entry errors during the patient registration process. RightPatient® has also been instrumental to eliminate write–offs directly related to patient fraud — in one case a patient attempted to commit healthcare fraud by using multiple aliases in the ED to illegally obtain prescription drugs. Photo biometrics quickly caught the patient by revealing they had previously enrolled under a separate identity and University Health officials were able to quickly notify on-site authorities who sprang into action.

Conclusion

University Health made a conscious choice to implement photo biometrics for patient ID after carefully evaluating the characteristics and limitations of fingerprint and palm vein. They concluded that photo biometrics was the most accurate, hygienic, and versatile solution available with strong potential for future deployment at additional patient touchpoints including mobile devices, patient portals, and telehealth — touchpoints along the care continuum that fingerprint and palm vein just do not have the ability to address.

Learn more about University Health’s use of photo biometrics for patient ID and stay tuned for more posts on what benefits our end users realize after investing in photo biometrics for patient ID. 

University Health Reaps Benefits of Photo Biometrics for Patient IDBrad Marshall is an Enterprise Development Consultant with RightPatient®. With several years of experience implementing both large and small scale biometric patient identification projects in healthcare, Brad works closely with key hospital executives and front line staff to ensure project success.

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Why Telemedicine Needs Secure Patient Identification

Telemedicine/Telehealth is growing….fast

It’s difficult to call telemedicine the shiny new object in healthcare, mostly because it’s origin can be traced back to the first half of the 20th century.  In fact, the first people to use video communication for medical purposes were clinicians at the University of Nebraska who in 1959 established a two-way television setup to transmit information to medical students across campus, and five years later linked with a state hospital to perform video consultations. (source: http://evisit.com/history-of-telemedicine/

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The rising use of telemedicine services in healthcare demands a more holistic approach to accurate patient identification.

Since then, telemedicine has rapidly evolved as a trusted source of care, particularly for patients living in rural areas who traditionally have limited access to healthcare, and the industry is expected to reach 7 million patients worldwide by 2018, fueling an 18 percent growth rate by 2020. This is good news for a wide swath of key players in healthcare, especially providers who are already laser focused on advancing healthcare’s “triple aim” – improving the patient experience, improving population health, and reducing the per capita cost of care, plus telemedicine has proven to be a strong tool to increase patient engagement. Patients stand to benefit handsomely from advances in telemedicine too for its convenience and accessibility, quickly latching on to the “care when and where you want it” mantra of the technology.

Yet, for all it’s convenience and increased accessibility, healthcare providers should take caution on procedures in place to identify patient identities prior to administering telemedicine services. Advances in telemedicine combined with an influx of newly insured patients under The Affordable Care Act have undoubtedly spawned opportunities for patients to commit fraud by stealing or swapping identities to receive services they aren’t eligible for. Undoubtedly the issue of limited reimbursement continues to be a major barrier to the expansion of telehealth — shouldn’t providers pay more attention to adopting technology that establishes a concrete and indisputable audit trail for telemedicine services?

What can telemedicine healthcare providers do to increase patient identification accuracy and adopt a strategy that has the capability to address the need to ensure a patient is who they claim to be?

Telemedicine patient ID laws murky, differ from state to state

As is the case with administering a lot of other digital health tools in healthcare, rules and regulations are fragmented and differ from state to state. Some states like Maryland, Virginia, and New Mexico have laws and regulations that facilitate the greater use of telemedicine yet others such as Texas are actively seeking to pass laws that restrict telemedicine services to only those patients who have previously seen a doctor. 

Regulating telemedicine is a tricky endeavor in healthcare. Most healthcare providers (especially those in medically underserved, rural communities) want to see the expansion of telemedicine because of the potential gains in individual and population health plus increasing the convenience of healthcare delivery helps build patient loyalty and speciality physician access. Think about how much good will is built with chronically ill patients who don’t have to make a painful journey to the doctor’s office to receive care!

However, the potential risks of fraud and medical identity theft by telemedicine patients because of the apparent ease of assuming another person’s identity threatens to jeopardize patient safety and compromise patient data integrity which is essential to maintain in an era of increased interoperability and data sharing. Perhaps Alison Diana, formerly of Information Week, summed it up best by saying: “With multiple organizations providing their well-meaning suggestions, states following their own rules, and insurers taking various strategies, telehealth adoption is hampered by fear, uncertainty, and doubt.”

What’s clear is that telemedicine is yet another tool in a provider’s toolbox that deserves the same patient identification scrutiny and caution given to a face-to-face encounter. Health data security is an issue in healthcare that has evolved beyond brick and mortar identification scenarios and expanded to any point along the care continuum where a patient has access to data or care services. As President and CEO Russell Branzell and Board Chair Charles Christian of CHIME said, “As data exchange increases among providers, patient data matching errors and mismatches will become exponentially more dangerous and costly.” (source: http://www.globalmed.com/telehealthanswers/telehealth-data-security-and-a-national-patient-id/

With the number of employers increasing employee telemedicine service offerings and the number of people now eligible for these services now estimated to be in the tens of millions, the healthcare industry has a vested interest to ensure 100% accurate patient identification. 

Holistic patient identification is the new norm

The digital age of medicine has created a host of new patient touchpoints along the care continuum that require healthcare providers to reassess their patient identification policies to ensure that patients are safe, treatment is accurate, protected health information is attributed to the correct medical record and fraud does not cause medical errors that could increase provider liabilities. The conundrum for healthcare providers is identifying a patient identification technology that has the capability to provide accurate patient identification no matter where a patient is along that care continuum and can flexibly be used at ANY touchpoint, regardless if it’s virtual or physical.

What’s interesting about the explosion of these new patient touchpoints and accessibility is that provider focus (justifiably) is usually targeted on technology, compliance, and reimbursement — all important components to ensure success. For example, articles prognosticating about what telemedicine needs to succeed rarely address adopting stricter patient identification technology to protect both patient and provider. However, our field research demonstrates that healthcare providers are increasingly paying closer attention to perhaps the most essential element of any digital health tool, the absolute necessity of ensuring accurate patient identification prior to administering care.

When it comes to accurate patient identification, telemedicine should not be treated any differently than, say, access to a patient portal or a physical trip to a doctor’s office. Holistic patient identification accuracy protocols that have the flexibility to be used in different capacities but ultimately to achieve the same purpose — ensuring patient identification accuracy and patient data integrity no matter when or where a patient seeks access to medical information or services.

Photo biometrics a perfect fit for patient ID in telemedicine

One patient identification technology surging to meet the demand for holistic patient identification in healthcare is biometrics.  The use of biometrics for accurate patient identification in healthcare offers immediate, sustainable benefits (increases in patient safety, reductions of duplicate medical records, elimination of fraud) but what often goes unnoticed are broader, tangential advantages that can be applied to new patient touchpoints along the care continuum.

For example, a healthcare provider using photo biometrics for patient identification in healthcare can ensure accurate patient identification at the point of service then have the ability to verify that same patient’s identity through a portal, or prior to a telemedicine session using facial recognition. Hospital re-admission reduction provides an excellent example of a tangential benefit biometrics delivers to the healthcare industry. By ensuring the accuracy of a patient’s identity during a home health visit or telemedicine session (key components to reduce re-admits), healthcare providers can administer accurate, timely patient care that helps reduce the possibility of a re-admission which significantly adds to the cost of care and can result in Medicare reimbursement reductions

Why Telemedicine Needs Secure Patient Identification
Why Telemedicine Needs Secure Patient Identification

#1 Biometric Patient ID Platform

Superior flexibility, power & ROI

Biometrics for patient identification offers another distinct advantage to telemedicine — an indisputable audit trail. Healthcare providers can rest assured that they now have a concrete list showing which patient accessed telemedicine services and what day and time they received the services. In this era of shifting regulations and evolving legislation, healthcare providers who implement photo biometrics for patient identification are at a distinct advantage over those that may rely on more antiquated methods to verify patient identities.

Although the use of photo biometrics for holistic patient identification across the care continuum is a new concept in healthcare, more providers understand it’s value and are exploring the use of this technology. 

Is patient identification for telemedicine services a concern for you? What specific challenges do you face?

Leave us a comment below!