Duplicate Medical Records Impact Patient Safety in Hospitals


Ensuring patient safety is one of the top priorities for any hospital. Experts suggest that the mismatch and duplication of patient data have damaged the U.S. medical system and caused potentially fatal consequences. Let’s see how duplicates hamper patient safety in hospitals.


Duplicate medical records may occur in different ways. The most common repetitive error occurs during the patient registration process. This situation also occurs when the unconscious patient cannot be identified. Sometimes, duplicates are created based on the patient’s demographic changes; the registrar may fail to find the patient’s last name and decide to create a new record. Patients must be identified reliably and consistently so that healthcare providers can have a complete view and make the best decisions.

Duplicate records are costly for E.D.

According to a report from 2019, approximately 18% of patient records within organizations are duplicates. Such duplicate records cost an average of over $1,950 per hospitalization, while the medical system spends more than the USD 800 per emergency (E.D.) visit.

Duplicate records cause delay and improper treatment

One-fifth of the patients have incomplete health records due to duplicate data, so they cannot fully view the patient’s medical records. This also leads to delays, unnecessary tests, or improper treatment of the patients. 

There are bad examples of duplicate medical records

Duplicate records pose a remarkable level of threats to the provision of proper care and patient safety in hospitals while carrying some significant consequences. In one incident, a woman’s mammogram was mistakenly assigned to another lady’s chart. As a result, her diagnosis was postponed, and the clinician was unable to start her treatment until the diagnosis was confirmed.

Patients might end up with the wrong drugs

Duplicate medical records also harm prescription drugs. If a patient receives medications according to the wrong prescription and the clinician does not acknowledge the patient’s drug history, then the probability of a fatal outcome is high.

Duplicate medical records add unnecessary expenses to hospitals  

A survey from 2018 revealed that duplicate patient EHRs cost hospitals an average of $1,950 per patient. 33% of all denied claims were caused by mismatched or incorrect patient information – as found by the survey. Such denied claims caused an average of $1.5 million to the health care system in 2017 and $6 billion annually as a whole. Data sharing continues to grow and poses challenges to the safety of virtual medical records; hence, resolving the issue regarding patient records has become an increasingly urgent and complicated task. 

The challenge of patient identification can be solved if patient records are accurately identified against a patient’s unique feature, and RightPatient does just that. It creates a closed-loop patient record that can only be accessed through biometric identification – ensuring that the patient data is locked and irreversible. Once the inscription is done, patients only need to scan their biometrics – RightPatient to identify the accurate medical record within seconds and submit it to the hospital staff. The duplicate medical records of health systems such as Community Medical Centers and University Health Care System have been significantly reduced, which can help improve emergency medical response and ensure patient data safety.


Medical Identity Theft Prevention Enhances Patient Trust


What is one of the crucial things a company needs to ensure so that it can thrive? Is it the employees, revenue, or size? While many may answer something along the lines of the previously mentioned characteristics, one of the most critical assets a company can have is the trust of its customers. The healthcare system is no different – various health systems and hospitals are successful today only because of their patients’ trust in their services. Since it is healthcare, patients put their lives in the hands of the hospitals – trust plays a huge role here. That trust can be enhanced with medical identity theft prevention.


According to Morning Consult, in terms of trust from consumers, healthcare lies in the middle, while insurance, finance, and real state are underneath it, whereas airlines and technology are above it.

Morning Consult conducted a study which had several respondents about their perception regarding various US brands as well as firms. From these people, a meager 16% responded that they trust health systems a lot, whereas 36% said that they believe these organizations somewhat.

Also, while ranking the most trustworthy companies, people, ideas, among other things, the respondents ranked their physicians even above notable choices such as Google, police, and leaders.

Thankfully, the report went deeper and gave areas of improvement for hospitals and health systems to build up trust among patients. When the sample of the study was asked what the most crucial factor which helps build trust towards an organization is, three-fourth of the respondents said that protecting their sensitive data was extremely important for trust-building.

All of these are straight from the customers themselves, and these are even more applicable to the US healthcare system. The health systems and hospitals need to ensure that the sensitive patient data they keep are safeguarded, especially now. Breaches seem to be very common nowadays, which leads to exposure to the patients’ confidential medical data as well as documents like medical images, medication, and so on. It costs both patients and healthcare providers alike – patients become victims of medical identity theft, whereas healthcare providers’ reputations are dented. People question the security surrounding the medical records since HIPAA requires strict safeguarding of such sensitive information.

These lead to losses for both patients and health systems – patients may sue the hospitals, the culprits may use the identities to avail services illegally, costing the patients a significant amount of money for services that they never used. Medical identity theft may also occur if an individual steals a patient’s medical credentials and uses it for his/her gain. In such cases, the preferences of the culprit may get mixed up with that of the patients. For instance, the patient might be allergic to certain medications, and may still receive that after the culprit uses his/her ID.

Dynamic healthcare providers such as Novant Health, Terrebonne General Medical Center, and University Health Care System are preventing such issues by using RightPatient. It is a biometric patient identification platform that locks the medical records after attaching those with the biometric data of the patients. Once a patient enrolls with the biometric data, for instance, irises or fingerprints, the records can be accessed using only the same data, creating medical identity theft prevention. The hospital can also identify the accurate patient record within seconds after the patient scans his/her biometric data for verification. RightPatient not only aids in medical identity theft prevention, but also eliminates patient matching errors, ensuring accurate patient identification, enhancing patient safety, and improving the revenue cycle as well. It saves lives as well as millions for both patients and health systems, enhancing patient trust.


Another industry expert in favor of an effective patient identifier


It has been a long, continuous, and never-ending fight for the unique patient identifier which has not been without its own share of controversies. At the moment, Congress is thinking about whether it should give the green signal regarding the financing of a unique patient identifier to be used across the health systems and hospitals in the US. Now, Julie Dooling, another prominent healthcare expert of the American Healthcare Information Management Association (AHIMA), has given her views regarding how an effective patient identification platform can change the game. Such a solution can generate accurate patient identifications with the existing electronic health records within any hospital that aims at helping and improving patient safety as well as to eliminate any detected fraud in the process. Thankfully, such a solution exists – more on that later.


Patient matching – how hard could it be. That’s what may come to the minds of many. However, the truth is precisely the opposite when it comes to matching patients to their actual records, let alone duplicates which may be exceptionally complicated and thereby, making the failure rate to be quite significant. Moreover, according to Ms. Dooling, 8-12% of errors exist due to the duplicate records created for the same patient. Here is where the patient identification solution will come into play and it will identify the correct records for the patients every time, according to her.

However, it is not only AHIMA – a lot of health systems, hospitals, as well as other prominent healthcare organizations have been clamoring for a solution and are thus demanding for the abolishment of the archaic ban on funding and researching for a unique patient identifier by the Department of Health and Human Services which could be used nationwide.

HIPAA came into effect in 1996 and had a prerequisite for making reliable patient identification systems so that meaningful health information could be generated. However, as said multiple times, privacy concerns were cited by many parties, which ultimately led to the restriction in the development and funding for a national patient identifier. The opposition reasoned that medical records would be exposed and cybercriminals could steal data.

However, that did ultimately happen, and we see news regarding such cybercrimes every day. Also, fraudulent activities are quite common regarding the health information of patients. Ms. Dooling says that the consequences of privacy concerns such as healthcare fraud, which were given as reasons for not opting for a UPI, are happening even without its existence. Ms. Dooling also added that if a UPI is to be made, as everyone is clamoring for it now, it will take a lot of effort since it has to be nationwide and also should have interoperability, which is the primary concern. She also stated her concern regarding privacy issues; they would not be collecting Social Security Numbers so that the people can heave a sigh of relief regarding this matter.

Funding, researching, and creating such a solution would take a lot of time and resources. However, what if such a solution exists? Wouldn’t it be that much more feasible? Fortunately, such an exact solution exists.

A lot of health systems are already using RightPatient, which was made with accurate patient identification in mind. It is a biometric patient identification platform that locks the patient records with the biometric data of the patients. Once a patient registers their biometric data using RightPatient, it gets attached to their EHRs, and they can be identified within seconds whenever they visit the hospital. Also, this reduces medical identity theft and the medical records cannot be accessed without the biometric data of the patients, which can be irises or fingerprints. Likewise, health systems are using RightPatient to reduce denied claims as well, since they are eliminating patient misidentifications within their premises. It improves patient safety, enhances revenue cycle, and reduces millions of losses while saving both lives and money in the process. It does fit the bill for being a UPI since it is a tried and tested solution for accurate patient identification.

Source: Making the Case for National Unique Patient ID


Why should the Senate choose biometrics as a unique patient identifier?


Unique patient identifiers have been talked about several times, not only in this space but also everywhere else in the US – especially quite recently. This is because there have been positive signs which might finally grant the health systems and hospitals alike with the mythical unique patient identifier, which is sorely needed in the healthcare industry for positive patient identification. But why is it so badly needed? What are the problems faced due to patient misidentification? What will be the benefits? What can be a viable unique patient identifier in healthcare? Let’s explore these questions.


One does not need even to imagine losing someone close and dear due to patient misidentification – these stories have been all over the news for years, and there’s no stopping them, unfortunately. Whenever you turn on the television or watch healthcare-related news on your smartphone or tablet, you’ll see at least one problem which has been caused by patient misidentification. It might be medical ID theft, insurance fraud, patient mix-up, a denied claim, or in extreme cases, death. These are just some of the real-life examples which have occurred over the years and are also very valid reasons why a proper patient identification system should be in place for health systems all over the US. For instance, there was once a case where a patient was misidentified and was denied care due to the wrong medical record being pulled. Or, take the opioid crisis – an addictive medication can inadvertently be suggested to patients who are addicts. 

These are scenarios that could have easily been avoided if only the patients were identified accurately and matched with their appropriate records. Over one hundred health systems are already doing that, but more on that later. Thanks to the recent talks regarding UPIs, the US Senate has a unique chance to do something about it and save lives as well as healthcare costs. It has the opportunity to do that when the members get to vote on Senate Fiscal Year 2020 Labor, Health & Human Services, & Education & Related Agencies Appropriations bill. Back in June, positive news spread throughout the news portals that the House of Representatives passed an amendment regarding the removal of the old ban on the creation of an effective UPI that can be used across the health systems of the US. However, everything now rests on the US Senate to make this a reality by creating a UPI or adopting something across the lines which have been helping to identify patients accurately.

What happened previously?

It has been around twenty years since the previous talks regarding unique patient identifiers occurred, which have resulted in zero progress. This has caused major problems regarding patient misidentification like medical errors, as well as insurance fraud, medical ID theft, and in extreme cases, and deaths of unfortunate patients. Earlier, patient misidentifications were overlooked, but recently, everyone recognizes it as a serious threat to patient safety – even a prominent entity like the ECRI institute has listed patient misidentification as one of the biggest impediments to effective patient safety.

However, that’s not all. The absence of a proper patient identification system also causes problems for healthcare providers, as well. As previously mentioned, insurance frauds, as well as denied claims, and increased losses are quite common issues for health systems, hospitals, and physician practices, as well as ACOs. Conventional EHRs have also shown an absence of interoperability, due to which the healthcare providers cannot share the same information regarding the same patient who may need to go to different health systems for various ailments.

Some statistics

A study conducted in 2016 states that patient misidentification costs any given healthcare provider approximately $17.4 million yearly, as a result of denied claims, thus cutting down their revenue. According to the study, the more pressing issue is that these misidentifications not only cause losses but also hamper patient safety. The same survey states that 26% of the sample had witnessed a medical error firsthand or at least have known about it, which were generated by misidentifications.

What should be the unique patient identifier in healthcare?

Thus, it is seen how vital an effective patient identification system is for the healthcare industry. But what should the Senate choose as a unique patient identifier in healthcare and why? RightPatient is the answer. It is a biometric patient identification system that over one hundred respectable health systems are using, such as Novant Health, Duke Health, UMC, and TGMC. All of them are providing the same feedback – better patient experience, enhanced patient safety, and improved patient matching, all of which lead to reduced duplicate medical records as well as reduced insurance fraud. A patient only needs to register into RightPatient using their biometric data like their fingerprints or irises – afterward, they are identified within seconds, and their appropriate medical record is pulled from the EHR system. Thus, RightPatient seems like the perfect candidate to be a unique patient identifier in healthcare since it has the capability as well as the experience and proven track record to be one.


Why a Unique Patient Identifier is so important in the healthcare industry?


Not a day goes by when we do not hear of patient identification errors – this has been plaguing the healthcare industry for a prolonged period of time; since the dawn of healthcare, patient misidentification has been present, and it still is, even to this very day. Accurate patient identification is of paramount importance – so much so, that it has forced the Joint Commission to prioritize patient identification as the first patient safety goal during 2014, and this has continued ever since. However, a unique patient identifier is yet to be found, funded, and determined due to privacy issues when it was first proposed.


RightPatient is identifying millions of patients accurately.

Back when a unique patient identifier was initially proposed, it was thought to be integral for valid patient identification, since accurate patient matching will help reduce medical errors as well as costs incurred from misidentifications – speeding up the processes leading to improved and coordinated care. This is one of the reasons why UPIs are in the news again, regarding the abolishment of the ban on funds to create a unique patient identifier. However, this has yet to be processed, and it will be a long time into the future before it will see the light of day. Let’s focus on the here and now – what are these UPIs, and why are they so sought after? Let’s analyze.

If a standardized patient identification system were used nationwide, each patient would have a unique ID with which their healthcare providers, insurance companies, as well as other relevant parties will be able to identify the patients accurately, so that they would be able to manage all relevant information without mixing it up with someone else’s information. In times of necessity, this information can also be shared with other parties; for instance, if the patient goes to some other care provider. This can be done confidently and error-free using the unique patient identifier. These are only a few of the benefits of UPI. However, enjoying such benefits in the USA is still a dream.

The USA is one of the only developed countries in the world which does not utilize a UPI. The usage of UPIs varies from country to country; whenever the need has arisen, countries have implemented some form of UPI which could easily be used by everyone involved in the healthcare sector and sped up the identification process by simplifying it. However, it is badly needed in the US, and it looks like it is nowhere near being available shortly.

A single entity does not provide healthcare to an individual patient – it is a complex process where many parties are involved in providing healthcare services to the patients in exchange for their hard-earned money. Thus, it means that teamwork is very crucial in this industry so that the providers do not mix up the patients and provide consistent care.


From a patient’s perspective, it would be extremely beneficial for them if a standardized patient identification system is chosen which will be used to treat them, bill them, and apply for all other formalities, so that everything is concise and present at one place, and so that the same set of data is available whenever their records are brought up. This will also help increase coordinated care so that if a patient has multiple healthcare providers for his/her different ailments, everyone can access the same level of data. For instance, everyone can access the same set of test results, medical records, and other relevant data regarding the patient. 

So, what can be a UPI? RightPatient seems to be a perfect candidate for becoming a unique patient identifier for the US healthcare system. It already has a lot of users, and all of them are reporting the same results – positive patient identification, enhanced patient safety, as well as improved patient experience. RightPatient focuses on biometrics, especially iris scanning, and once the patients are registered, all they need to do is look into the camera, and they are accurately matched with their medical records within seconds. A lot of health systems have used it to reduce losses by reducing misidentifications as well as insurance frauds. Not only does it speed up patient identifications, which earlier took forever, but it also cuts costs and helps save millions of dollars for the health systems using it.


Strategies which help ACOs to improve patient outcomes


The individual entities in any Accountable Care Organization (ACO) are always under the pressure to reduce their costs as well as strengthen their healthcare strategies to improve patient outcomes and maximize the benefits of being a part of the ACO. Thus, they are familiar with the fact that they need to develop strategies for accomplishing these targets – reduce costs, improve patient data sharing, care coordination, and improve patient outcomes as well, with an emphasis on post-discharge patients via reduced hospital readmission rates.


RightPatient enhances patient outcomes.

Take post-acute care networks as an example – north of 40% of Medicare patients receive post-acute care after they are discharged from the hospital, costing more than a whopping $60 billion back in 2015. Variation in post-acute care also caused Medicare spending variance by more than 73% – these variances were tied to healthcare costs, outcomes, and quality – the better the quality, the lower the costs, and vice versa.

If these standards are not satisfied, then the ACO receives penalties in the form of lower payments or fines. Thus, any given ACO needs to generate an exceptional patient experience via better healthcare, improving the coordination among the organizations regarding data sharing, reducing the readmission rates and minimizing the costs incurred. 

Here are some strategies which will help the ACOs to achieve these targets: 

Use biometrics for patient identification for improving patient outcomes

Biometric patient identification systems are being used by over one hundred health systems and are reported to increase patient matching significantly – something which is sorely needed within the healthcare industry currently. In the case of ACOs, a single patient’s data is shared by all the systems within them, such as health systems, hospitals, physician groups, and insurers. Thus, interoperability is a must-have feature. EHRs are already known to cause identification errors and have unintuitive interfaces, inherently low patient match rates, and lack of interoperability, which is why health systems are using add-ons like RightPatient to accurately match the patient with his/her appropriate medical record. EHRs are supposed to cause physician burnouts as well, as they need to click through the interface thousands of times. Thus, adopting a solution like RightPatient will not only improve the match rates but also improve the patient experience as well as reduce physician burnouts, generating improved coordination. Patients only need to get their irises scanned to retrieve their accurate medical record for usage. Thus, faster matching creates better coordination and sharing of uniform and clean data among the organizations funded by Medicare. 

Ensure proper medication adherence 

One of the biggest problems for ACOs is ER (emergency room) visits, which generate hospital readmission rates – occurring due to the unhealthy population under their care. According to a study, two-thirds of the patients who are supposed to take medications are non-adherent; that is, they do not take their medications properly. This non-adherence creates around 50% of treatment failures among those patients and causes up to 125,000 deaths per year. The fact is that these deaths could have been prevented if the patients were adherent to their medications. All these generate up to an unbelievable $300 billion in costs. Apps like CircleCare have a feature which could have ensured medication adherence – Medicine Box – a medicine reminder where patients can easily set reminders for their medications.


Thus, even if the medication regimen is complex, CircleCare makes it easier than ever for the patients to take the right medicine at the right time.

Provide patient education to improve patient outcomes

Another challenge for ACOs is that their patients are not adequately educated regarding their medical conditions. Research shows that over 50% of adult patients experience difficulty in using and understanding their health-related information, whereas around 40% forget most of the data. CircleCare provides health-related information which is customized according to the patient’s disease(s) – this helps to keep the patient up to date with the latest information regarding his/her medical condition so that informed decisions can be made. This ensures effective patient education, leading to better patient outcomes. Once an ACO registers with CircleCare’s service, all it needs to do is direct the patient to download it. Afterward, the patients can schedule their medicine, track steps, record blood glucose levels, record blood pressure, and communicate with their healthcare provider – all of which helps to improve patient outcomes, lower readmission rates, and reduced costs as well as higher quality healthcare. 


Unique identifiers will lead to a reduction of patient matching challenges


If you are a follower of this blog, then you will know how huge a problem patient matching challenges actually are for the whole healthcare industry. As the health systems are brainstorming workarounds to make sure patient matching is increased, they should also keep in mind some other factors. According to a report from Pew Charitable Trusts, if the industry wants to ensure that patient matching errors are eradicated or at least substantially reduced, they should focus on developing robust data standards and patient engagement alongside the search for an effective patient identification system.


But why should it matter? According to the researchers, they have found positive correlations between patient matching errors and adverse effects. To put it simply, if a health system cannot match a patient correctly to his/her existing medical record, then problems like rising costs, medication errors, and adverse patient experiences will take place. Thus, patient matching is not an issue which can be underestimated. Concerns such as data integrity failures, lack of clean records, and patient mix-ups can all lead to patient identification errors and disrupt the patient experience as well as threaten patient safety. For example, if patient A has heart disease and patient B has kidney complications, and their records somehow got mixed up, then both of them will receive improper care, which could be fatal. Such mix-ups usually occur because of common names, demographics, addresses, as well as the format of the data stored within the EHRs of the patients. Formatting refers to how a health system saves the data and how many data fields it uses. For example, one health system may keep email addresses, whereas another one may not.

Another example can be a health system saving the full name of a patient in a single data field, whereas another may use three fields to save first, middle, and last names of the patients. Due to such errors, interoperability is generated as well. Other issues which cause patient matching errors can be incomplete or blank data. 

The research said that if common elements used by all the health systems were to be standardized, that is, the data is entered using a standard guideline rather than each health system doing so independently, these patient matching errors would decrease by a considerable amount. However, this may not reduce patient mix-ups between individuals with common characteristics like names and addresses, as these are still bound to happen. 

Another suggestion the research made was that active patient participation is needed to ensure that they are correctly identified and matched with their appropriate record. However, patients can sometimes absentmindedly or inadvertently choose a wrong record, while in other cases, the hospital staff may do it on their behalf and create a whole new record for the patient, known as a duplicate ID. 

The third and most effective suggestion the research made was to emphasize on using a unique patient identifier, something along the lines of RightPatient, that is, biometric patient identification systems. The study has shown that such a system helps in improving accurate patient identifications. The research further stated that biometric modalities are unique, cannot be counterfeited, and have excellent potential in the healthcare industry. They also found that hundreds of health systems have widely utilized some form of biometric patient identification system, and among them, one health system stated that over 90% of their patients accepted to use their biometrics to be identified since it is easy to use as well as accurate. Both the providers of healthcare as well as the receivers agreed that biometrics are helping to reduce patient matching challenges. 

RightPatient falls in line with the research’s suggestion. It is a biometric patient identification system which uses iris scanning to identify patients. Once a patient’s irises are registered into the system, the data is then integrated with the patient’s health record. All the patient needs to do is look at their camera – RightPatient then accurately matches him/her with the proper ID – it is that easy and convenient. Since it does not require any physical contact, there are no risks for contracting new diseases during the identification process. Even the health systems love RightPatient since, with its help, the physicians can focus more on the patient rather than spend time matching the patient with the correct record, enhancing the patient experience along the way. Over one hundred health systems are using it and have reported that it has reduced losses which they incurred due to patient matching challenges, saving millions of dollars in the process. 


Physician Burnout is a Multi-billion Dollar Problem – How Are You Solving it?


Well, the cat’s out of the bag now. EHR (electronic health record) systems are not only causing problems for patients, insurance companies, and healthcare providers, but also among another critical player in the healthcare industry – the physicians. According to new research, this new problem – physician burnouts – are associated with EHR systems, and causes losses starting from $2 billion to an outrageous $6 billion annually. That is an obscene amount of money lost. Moreover, the researchers also gave an estimated amount of $4 billion lost due to lower productivity, physician turnovers, as well as other aspects relevant to burnout.


Other findings of the research demonstrate that a single physician employed by the healthcare provider generates an estimated amount of $7,000 in burnout costs per year for the hospital. However, that is an average estimate, as the cost can be as low as almost $4,000 and can go up to $11,000, depending on the severity of the issues they face due to the burnout.

It can be seen quite clearly as to how the physicians are being affected adversely due to these burnouts – reduced work-life balance, reduced wellbeing, tremendous workloads, which ultimately lead to more mediocre quality of healthcare for the patients, thus, a loss for everyone concerned. However, the holistic view of the economic problems physician burnouts can cause is yet to be seen.

But what is burnout? It is pent-up stress which is built over time and creates a sense of physical and mental tiredness, low levels of accomplishments, and monotony – all of which is generated from a lot of work-related factors, primarily EHR related ones.

Thanks to this research, it is now known that not only do burnouts cause damages to physicians and patients, but also the healthcare providers’ financials. According to the researchers, the study did not consider indirect burnout related costs like reputational damage, disruption, and so on – the costs which added up to $4 billion are directly related to physician burnouts.

However, a positive thing which can be taken away from this study is that the estimated figure it gave is quite lower than previously conducted studies. A 2018 report claimed that burnouts incur losses of around $1.7 billion per year, physician turnover costs are as much as $17 billion per annum, while nurse burnouts cost $9 billion per year. 

Industry pundits estimate that almost half of the physicians suffer burnouts, with an AMA study claiming that 44% of physicians suffered from at least one symptom of burnout in 2017. Another aspect is physician burnouts influence some individuals more than the rest, citing that females are more likely to face burnouts as well as those individuals who are at larger, more prominent health systems since they face more pressure.


But why are the physicians facing such burnouts? Most physicians have reported that they have to click through the EHR interface thousands of times every day, going through several layers of EHRs, searching for patient data and matching them with the patients instead of focusing on the patients themselves and providing the services they signed up for. Thus, the immense pressure they face, especially if they are from larger, more complex health systems, as well as administrative tasks, all contribute towards physician burnouts and hampers patient care as well as the healthcare industry as a whole.

How does RightPatient fit here? Well, it matches the patients with their electronic health records, so that the physicians do not have to. RightPatient is a biometric patient identification system which uses iris scanning to detect the patients and match them with their proper EHR. Patient matching has never been easier, as all the patient needs to do is to look at the camera, and they are identified quickly. RightPatient integrates seamlessly with major EHR systems and thus is used by over a hundred health systems, effectively combating physician burnouts. It also reduces patient matching errors as well as enhances patient safety and reduces losses caused by burnouts as well as identification errors, as reported by its users. 


Patient identification errors are the most common EHR generated issues


According to a recent survey, patient identification errors are the most common problems caused by EHRs; thus, jeopardizing patient safety and causing a rise in patient harm. This phenomenon is not unexpected, as there have been numerous cases, studies, and research stating the exact thing – patient identification errors cost organizations greatly.


Researchers who conducted this study did so with the claims submitted to official databases regarding EHR systems, and with this data, they detected the most frequent errors which cause patient harm and are directly related to EHRs.

According to the researchers, the information they found while carrying out the study was meaningful as it provided enough evidence to the fact that the usage of EHR systems has negative consequences. Also, the complaints they found showed that in extreme cases, EHRs could be correlated to severe consequences for patients, sometimes even resulting in deaths.

According to the study, 31% of claims consisted of medication errors, and the same number was found for claims regarding treatment complications. This can be traced back to patient identification errors – they are provided with wrong treatment plans or wrong medications thanks to either duplicate records or mix-ups. Another finding was that the number of errors occurring in outpatient facilities was higher than those occurring in inpatient services. 

Another interesting fact is that in the study, these errors occurred due to human mistakes more than the errors caused by the system – 63% were user errors, while the rest were system related issues. Problems caused by the systems refer to several things like the general interface of the EHR, which can be clunky and unintuitive. For instance, there were numerous reports of physicians not being able to access the information on time which caused delays in treatment procedures. Human errors can range from creating duplicate records, as the hospital staff could not find the accurate medical record and created a new, redundant one, to misidentifying a patient and causing record mix-ups. In any case, regardless of the errors being caused by humans or the system itself, patient misidentifications are extremely dangerous and pose a threat to all individuals who are on the receiving end of healthcare services. This statement is supported by another fact – 80% of these EHR related errors caused severe patient safety issues. However, the researchers believed that the inpatient cases were more likely to be fatal when compared to the outpatient ones, citing that outpatient patients arrive with minor ailments in the first place, thus, are less likely to be harmed.

In the concluding part of the study, the researchers said that patient safety could be severely jeopardized at any healthcare setting and circumstance, especially if the patients are misidentified – only adding more complexities to deal with. Lack of interoperability, design issues, unintuitive systems, and lack of alarms over duplicate records only contribute to more errors.

So, how are health systems dealing with these patient misidentification issues generated by EHRs? Most of them are struggling with it. EHRs were introduced in the ‘90s and were made with the vision to go paperless and completely digital, improving the patient experience. While EHRs did accomplish some of those goals, it gave birth to duplicate records, mix-ups, and with no data standardization or interoperability, there seems to be no escape from this. Thanks to studies like these, this overlooked issue has grabbed the attention of most of the leading health systems of the US, and many are now clamoring for a solution or a unified patient identification system. While the latter is still far away from happening, the former is already available. Over one hundred health systems are using RightPatient – a biometric patient identification solution. It focuses on iris scanning to make sure that identification is hygienic (non-contact), quick, accurate, and easy to use; patients only need to look at the camera, and they are identified. The users are reporting promising results, like increased patient safety, enhanced patient experience, and reduced losses which previously occurred due to misidentifications and denied claims, creating a favorable environment and a win-win situation for all.


Patient experience in healthcare is vital for both hospitals and patients


Patients are customers of the healthcare industry, and like conventional customers, they anticipate an improved patient experience – shorter wait times, accurate identifications, and more focus of physicians. However, emphasizing on patient experience is not only beneficial for the patients but also the health systems, as well. Let’s see how exactly this is true.


There’s a common saying in the healthcare industry – healthcare is continuously evolving, and those serving the industry need to be on top of the situation by adapting to the situation. This means that if health systems do not adapt to technologies improving the patient experience, they will lag behind. Just like customers, patients can shift to other health systems offering the best patient experience possible.

Because of this, several experienced personnel in the healthcare industry agree on two things which are common nowadays, regardless of these technological advancements – patients are the core of their care strategies and health systems are focusing on positive patient outcomes and patient experience in healthcare.

The changing landscape 

As previously mentioned, the healthcare industry works almost like any other industry. Patients now have access to a massive amount of information with which they can make informed decisions regarding themselves or their close loved ones. Thus, patients have evolved according to the transformation of the healthcare industry. Thanks to digitization, they have become more knowledgeable, more informed, and are better prepared for decision-making compared to before. Patients interact with other sectors as well, daily, and from those interactions arise the expectations of superior customer (patient) experience from the healthcare industry.

How is the healthcare industry responding?

As the demands of the patients keep changing, many healthcare providers are tailoring their services accordingly to keep up with the formers’ expectations. Health systems are doing so by adopting the latest technologies available to meet the demands of the patients; for instance, using patient engagement apps to keep the patients connected and ensuring active participation from the patients’ ends and establishing loyalty among the patients in the process. This also generates in lower patient readmissions, as non-critical issues can be solved efficiently via the apps through communication between the doctors and patients, thus, better patient outcomes.

However, patient experience goes both ways. There have been multiple studies which refer to the positive correlation between patient experience and physician experience. The better the patient experience is, the better the physicians are motivated, as well. Also, physicians have had burnouts due to inefficiencies like clunky EHRs. The physicians reported that they would rather focus on their patients than look at the screen all day long and click the mouse a thousand times, which is the case every day for any given physician. Thus, removing such tedious tasks and improving patient experience can result in an overall better experience for all of those involved.

The multibillion-dollar question

There is another aspect of the patient experience which has been overlooked by many – patient misidentification. This is a massive problem of the healthcare industry, and the losses caused by it are unprecedented. Thus, it is aptly called a multibillion-dollar issue. However, it not only causes financial losses but also results in various degrees of problems for the patients, ranging from wrong treatment plans to even untimely deaths. Also, as previously mentioned, this is the aspect of healthcare which causes burnouts in the physicians – interacting with EHRs to identify patients, and sometimes it takes a long time to do so correctly.

Every day, we read an article about patient matching errors, how it impacts the patients, the health systems, and how big of a problem it is. Thanks to numerous studies, statistics, and facts, it is not sidelined anymore, as health systems are now clamoring for solutions to it. But is there an effective solution? There is, and it is called RightPatient. RightPatient is a biometric patient identification system which focuses on iris scanning to provide a safe, secure, and hygienic way to accurately identify the patients, as there is no necessity for physical contact and all the patient needs to do is look at the camera. Once a patient is registered in RightPatient, there are no chances for any duplicate records, as the data is linked to the EHR of the patient. RightPatient also seamlessly integrates with any significant EHR system and is effectively used by over a hundred hospitals to ensure patient safety, enhance the patient experience (which in turn improves the experience of all involved with patient identification), and cut losses caused by misidentifications.