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How Many Patient Identifiers Should be Used to Ensure Patient Safety?

The US healthcare system has always been plagued by a number of issues. One very common but often overlooked issue is that of patient identification errors. Misidentification cases continue to be quite prevalent while there continues to be a ban on the creation of a state-funded Universal Patient Identifier (UPI). While debate continues around the risks and rewards involved with a UPI, one should also be asking about its efficacy. How many patient identifiers should be used to prevent patient safety issues? Will a UPI be enough to solve this colossal challenge?

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UPI’s history in a nutshell

Since the idea for a unique patient identifier was formed, it’s seen constant criticism and opposition, resulting in a ban that’s lasted for around two decades. Last year, healthcare organizations came pretty close to finally having the ban removed when the US House of Representatives voted to repeal the ban. However, the ban is still in effect with the legislation failing to gain approval in the Senate.

As for the future of the UPI, let’s look at its past. It has not been funded for around two decades due to issues like privacy concerns and growing data breach incidents that could seriously jeopardize patient safety and privacy. Thus, chances are high that the future may not be kind to the creation of a state-funded UPI.

Lack of effective patient identification is felt throughout healthcare

The absence of reliable patient identification is widely felt throughout hospitals and health systems. Patient safety issues and patient data integrity failures are just some of the many issues associated with patient misidentification. However, a crisis like the COVID-19 pandemic clearly highlighted the importance of proper patient identification, impeding the ability of caregivers to provide healthcare services quickly and effectively without access to holistic patient information. Since the pandemic started, healthcare staff on the frontlines have been learning that the hard way.

Many experts are even thinking that this might be the time the UPI will finally be realized. But will it be enough? How many patient identifiers should be used to make sure it’s safe for patients and effective for providers? Fortunately, our Co-Founder, Michael Trader, has a comprehensive answer.

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How many patient identifiers should be used?

Mr. Trader has stated that it’s crucial to find balance regarding a UPI and it’s equally important to establish an infrastructure that can house the UPI securely – only identifying patients accurately is not enough. Furthermore, the creation of duplicate medical records and overlays need to be prevented – they are some of the many issues that significantly hinder patient matching.

Mr. Trader adds that while the UPI will have benefits such as better interoperability as providers can share patient data more reliably, it will not mitigate issues such as duplicates, overlays, and medical identity theft. How many patient identifiers should be used, then?

Mr. Trader stated that instead of relying solely on the UPI, responsible providers will pair it with another identification system, and preferably one that is tried and tested. Linking the UPI to a photo-based biometric patient identification platform comes to mind. This touchless solution can be scaled across all encounter touch points, even enabling patients to utilize their own smartphones, making it the ideal solution in our post-pandemic world. With such a combination, patient misidentifications can be eliminated.

For years, patient misidentification has been a persistent problem for patients and caregivers alike. Providers need to eliminate misidentification as soon as possible, with or without the UPI. After all, it’s a single mistake that can cause severe consequences for both providers and patients. Fortunately, RightPatient can help providers avoid such unwanted cases. 

With its photo-based patient identification platform, RightPatient has been identifying patients accurately for years. Leading and responsible providers have chosen RightPatient instead of waiting for the UPI – they know the effects of patient identification errors better than anyone else. Thus, if the UPI is created, responsible leaders will be coupling it with the leading patient identification platform, ensuring interoperability, accurate patient identification, and reliable patient data exchanges.

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CMS Compliance Requires Identifying Patients Correctly – Are you Ensuring it? 

From the title, it is quite clear what this is about. The changes made to the Medicare CoPs (conditions of participation) have attracted attention within the US healthcare system, especially after the introduction of mandatory e-notifications during every ADT (admission, discharge, or transfer) of a patient. While providers are more focused on e-notifications, most of them forget about one very important prerequisite: identifying patients correctly. While we have already touched upon the topic regarding CMS (Centers for Medicare and Medicaid Services) Interoperability & Patient Access Final Rule, this time, we will focus more on the practical aspects and how patient identification is a crucial component that is absolutely necessary for e-notifications to work properly as well as CMS compliance. Without further ado, let’s dive deeper into the topic at hand.

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A brief refresher

A few changes have been made regarding the CMS Interoperability & Patient Access Final Rule. As the name suggests, it has been done to boost interoperability efforts within the caregivers of the patients. Let us look at why it is required within the healthcare system.

There are many cases where a patient is not restricted to a single healthcare provider;  especially if they have complications, multiple ailments and so on. Such patients need to visit and consult with multiple healthcare providers in order to receive the best patient care. For this to be effective, caregivers need to have access to the patient’s medical record, history, medications, vitals and other necessary information. In order to make the caregiving process seamless and boost interoperability, the Final Rule was introduced.

The “companion final rule” states that e-notifications must be sent out by healthcare providers (such as acute care, psychiatric, critical access providers, etc.) during every ADT to the appropriate recipients, i.e., the other caregivers (post-acute providers & suppliers, established primary care practitioners, or any other entity primarily responsible for the patient’s care). This rule applies to inpatient admissions as well as ED admissions. 

Who needs to ensure it?

Applicable healthcare providers are those who use digital medical records like EMR or EHR systems. They need to ensure compliance and have proper systems set up by May 1, 2021 so that they can send out e-notifications during ADTs. 

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While that’s a succinct summary of the most recent change in the CoPs, every healthcare provider needs to ensure that they are sending out e-notifications. Otherwise, they can face undesirable consequences such as receiving penalties for non-compliance, or worse, jeopardizing their CMS provider agreements. But how is identifying patients correctly related to CMS compliance regarding e-notifications?

Identifying patients correctly is required for CMS compliance

As previously mentioned, the CMS rule requires healthcare providers to send out notifications during ADTs. But there’s a catch.

Identifying patients correctly is quite important for e-notifications to work. Think about it: if a patient is not accurately recognized or is misidentified as a different patient, the healthcare provider risks sending alerts to the wrong caregivers. Worst of all, the provider risks that they won’t be able to answer alerts other caregivers are requesting.

Without a reliable way to identify patients, things can escalate quickly. If a provider cannot fulfill alert requests or sends too many incorrect alerts, care coordination teams will start to lose faith and miss opportunities to improve patient outcomes. Noncompliance will also incur CMS penalties, which can result in hefty fines. After COVID-19, nobody can afford such costs.

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While healthcare providers are busying themselves by deciding how to best implement e-notifications, they should also assess the effectiveness of their patient identity matching systems. Clearly, the former is dependent on the latter. Those who are struggling with patient identification need to upgrade their systems to futureproof, easy-to-use and hygienic ones. 

RightPatient helps identify patients correctly

We ensure that patients are always identified correctly with our industry-leading touchless biometric patient identification platform.

How it works

After making an appointment, patients receive an SMS or email to validate their identity. During this process, the patient takes a photo of their driver’s license and a selfie. RightPatient automatically matches the selfie photo with the photo on the driver’s license to ensure a proper identity match. If the patient is not already in the system, RightPatient assigns biometric credentials to the new patient.

This is how we prevent patients from registering under a different identity or medical record mix-ups. There’s no need to worry about name changes, mistakes when entering a patient’s name or other common issues. Patients are recognized with their selfies.

We have been helping prominent health systems like TGMC, CMC and CHSLI fight the battle against patient misidentification for years. With RightPatient, responsible healthcare providers can send e-notifications and comply with CMS without worrying about faulty alerts.

If we haven’t convinced you by now, why don’t you try our free trial? No gimmicks – it’s really free!

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Providers Must Protect Patient Information to Enhance Patient Trust

The US healthcare system has always been the one attracting attention for all the wrong reasons – it is inundated with a plethora of issues. Lack of price transparency, interoperability issues, lack of proper patient identification, archaic laws governing the overall system, and prevalent medical identity theft cases are just some of the many problems that plague providers and prevent them from giving optimal patient care. One of the more prominent problems faced is healthcare data breaches – something that happens regularly nowadays. With the pandemic in mind, healthcare providers need to do all they can to enhance patient trust and improve patient safety – something they can do if they protect patient information. This is critical because it will boost inpatient volumes and can help offset the ongoing losses due to COVID-19. Let’s see how RightPatient can help by ensuring accurate patient identity verification.

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What does the data say?

A recently released study by the Journal of General Internal Medicine has shed some light on patients’ perceptions about their EHR security and privacy.

According to the report:

  • The respondents who fear that their EHRs will be jeopardized due to a cybersecurity incident are three times more likely to hold back information from their caregivers, compared to those who do not share the same feeling, especially during the transmission of said EHRs electronically. 
  • Out of the respondents who trusted that their EHRs were safe and secure, chances of concealing information from their providers were around half compared to those who had privacy concerns.
  • Older, married, and employed patients were less likely to withhold information.

This study was conducted with keeping the growth of telehealth in mind and how a lack of patient trust will cause problems, especially during the pandemic. Thus, healthcare providers need to rethink their strategies and boost patient confidence. Not only will it help provide better healthcare services, but it will also increase patient retention – patients will not switch to other caregivers if they see that their providers protect patient information effectively.

Protect patient information by ensuring compliance

With the electronic transmission of PHI (protected health information), HIPAA compliance is the first thing that pops up on the minds of providers. The aforementioned study suggests the same: providers should address patients’ concerns by addressing security gaps. This can be done by providing proper training for internal data breaches and do’s and don’ts during PHI transmission, conducting internal audits to detect security issues, and keeping relevant employees on the same page regarding HIPAA compliance. HIPAA Ready is a robust HIPAA compliance software that can address all that and more, helping you protect patient information in the process. Simplify HIPAA compliance and reduce your administrative burdens with HIPAA Ready.

RightPatient helps protect patient information

RightPatient has been helping to protect patient data for years now. Moreover, even if you face a data breach, you can still safeguard patient information. Here’s how it works.

Once a provider deploys RightPatient, patients receive an SMS or email to validate their identity after scheduling an appointment. The patient provides a selfie and a photo of their driver’s license, and RightPatient matches the photos to ensure a proper match. Patients new to the platform are provided with new biometric credentials.Protect-patient-data-by-ensuring-accurate-patient-identification

 During inpatient visits, all patients need to do is look at the camera. The platform identifies them by matching the photos, ensuring accurate patient identification.

Another reason why RightPatient is a must

The aforementioned study is also related to the updated Medicare CoPs. Since the study talks about sending EHRs to other caregivers, the recently introduced e-notifications come to mind. With the looming CMS compliance deadline (May 1st, 2021), healthcare providers need to ensure accurate patient identification so that they can send out accurate e-notifications during ADTs. If they fail to send out notifications to the proper channels, it can cause noncompliance issues and can risk their CMS provider agreements. RightPatient is a must-have solution to avoid such cases and ensure that the proper caregivers are notified.

Contact us now to know how we can help you achieve your goals.

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Patient Data Protection is Ensured by Responsible Healthcare Leaders

Healthcare providers in the US have a lot on their plates. Even before the coronavirus pandemic, they had their hands full with issues like patient identification errors, cybersecurity threats, HIPAA compliance issues, an abundance of duplicate medical records, medical identity theft, a distinct lack of patient safety, and more. Whatever the case may be, progressive healthcare leaders need to ensure patient data protection at all costs. In fact, many of the aforementioned problems can be mitigated by protecting patient data – leading providers have been doing that constantly. But why is it so important? How can providers safeguard patient data? Let’s dive in.

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Patient data protection

Safeguard-electronic-health-records-with-RightPatientPatient data protection has been one of the oldest and most important requirements for healthcare providers, and rightfully so – a patient shares critical and sensitive information with their caregivers. Names, Social Security numbers, dates of birth, contact information, addresses, facial photographs, medical history, and ailments are just some examples of the information stored within patient records. If these get compromised and land in the wrong hands, such cases can have disastrous consequences – healthcare insurance fraud, litigation costs for providers, and hampered patient safety are some common results. Thus, protecting patient data is crucial for any caregiver. Let’s take a look at a few more reasons why protecting patient data is necessary for hospitals and health systems.

Reasons to protect patient data

Ensuring Compliance

Concerns regarding data privacy are more common than ever – even more so when it comes to patient data. The frequency of healthcare data breaches proves that. However, providers, along with other healthcare organizations that deal with patient data, need to have safeguards in place to protect sensitive information.

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HIPAA, also known as the Health Insurance Portability and Accountability Act, was introduced back in 1996 and is primarily used for patient data protection. It mandates that all healthcare organizations who deal with PHI (protected health information) must ensure that the data is protected at all times. If an organization fails to do so or violates HIPAA in any other way, they will face heavy scrutiny and hefty fines – up to $1.5 million per year. On top of that, the person committing the violation may face criminal penalties – fines and even jail time. Data breaches can cost up to $ 6 billion for the healthcare industry, and the US also tops the list of most expensive data breaches, besides Germany.

HITECH, or the Health Information Technology for Economic and Clinical Health Act, compliments HIPAA. It was created to make sure that healthcare information technology is adopted and utilized appropriately. Privacy and security concerns are addressed by HITECH as well.

Thus, patient data protection is a must to ensure compliance with the laws and regulations that are in place. While HIPAA compliance can be cumbersome and challenging, healthcare organizations can simplify compliance management and reduce HIPAA-related administrative burdens. There are solutions available to ensure HIPAA compliance – organizations should choose one that is simple but powerful and gets the job done effectively. HIPAAReady is such a solution. A robust HIPAA compliance software, HIPAAReady ensures training management and scheduling, reduces administrative burden, and keeps all HIPAA compliance documents in a centralized location. Organizations can even detect security gaps by conducting internal audits with HIPAAReady.

Preventing medical identity theft

One of the more crucial reasons why protecting patient data is so important is because failure to do so leads to medical identity theft. Let’s see how that happens.

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Cybercriminals are always trying to breach the security of healthcare providers, and when they finally do so, they steal sensitive patient information and sell it on the black market for high prices. Fraudsters buy the data and assume the identity of the affected patients – committing medical identity theft, pushing off the expenses on the victims, and fraudulently obtaining healthcare services. 

Medical identity theft can lead to lawsuits, demand significant time and costs from patients and/or providers to rectify the issues, and compromise patient data integrity. That leads us to the next reason for protecting patient data.

Enhancing patient safety

Failure to maintain patient data integrity means that the data is not accurate anymore. When a provider fails to protect patient data, it leads to medical identity theft. When the fraudster uses the victim’s healthcare services, he/she contaminates the patient data – the fraudster’s data gets written onto the victim’s patient record, rendering it inaccurate. If such cases remain undetected or unfixed, they can severely hamper patient outcomes. Medical errors, delays in treatment, incorrect procedures, and even deaths – these are just some of the numerous consequences of compromised patient data. Thus, patient data protection is critical for enhancing patient safety.

Protect patient data now

Protect-patient-data-now-with-RightPatientProtecting patient data is a huge challenge, but it is achievable. One of the first and foremost things providers can do to protect patient data is to ensure positive patient identification at each encounter. That’s where we can help.

RightPatient is the leading patient identification solution chosen by progressive providers. It is a photo-based and touchless biometric patient identification platform with common goals shared by caregivers – to enhance patient safety, to ensure accurate patient identification, and to prevent medical identity theft

It locks the medical records of patients upon registration with their photos. Returning patients look at the camera and the platform matches the photos and provides accurate records within seconds. Even with healthcare data breaches, RightPatient protects your patients and their data as the platform will red-flag fraudsters during patient identity verification.

Protect patient data, prevent medical identity theft, ensure positive patient identification, and more – with RightPatient.

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Patient Identification Errors in Hospitals Should be Eliminated Now Instead of Waiting for a UPI

Patient identification errors have been haunting the US healthcare system for decades now. In fact, the lack of effective patient identity management within the majority of hospitals and health systems is quite well-known as it is prevalent. Otherwise, groups would not have formed every year to appeal to Congress to finally approve a state-funded unique patient identifier (UPI). However, the coronavirus pandemic has been wreaking havoc across the US, which is why accurate patient identification is needed more than ever. But should they still wait for Congress for a UPI, or is there a way to eliminate patient identification errors in hospitals now? The short answer to the latter is yes – RightPatient. Let’s dive deep into the issues caused by patient misidentification, what the healthcare industry is doing about it, and how leading providers are solving it.

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Issues caused by patient misidentification

Patient misidentification has always caused a plethora of problems – for patients, healthcare providers, insurance companies – basically anyone involved with patient care. However, the pandemic has deemed the elimination of patient identification errors in hospitals more necessary than ever, so that patients can get faster, more accurate care, leading to improved health outcomes. So, what are the issues caused by patient identification errors?

The lack of accurate patient identification can create duplicate records or overlays (merged medical records of the same or different patients), causing a ripple effect and hampering patient safety by generating inaccurate patient information. For example, a patient with a common name comes into a provider’s facility, and without a robust patient identification platform, it will be quite difficult for the EHR user to determine the correct medical record for the patient. Thus, the healthcare official will either painstakingly search for the correct record, which is quite time-consuming, or else an entirely new record will be created, leading to just another duplicate record among the several existing ones. Duplicate records create patient safety issues – patients will be treated based on an incomplete or inaccurate medical history. For providers, the financial cost of duplicates can be up to $40 million, according to AHIMA.

Patient misidentification can also cause denied claims, which have a severe impact on the financials of hospitals and health systems. Suppose a patient is misidentified by the provider using an obsolete patient identification system. While the patient at the facility will be receiving the care, someone else will be charged inadvertently for the services as a result of patient identification errors. However, the medical record holder can simply let the authorities know that someone else had used the healthcare services, and thus, he/she will not be charged – leading to a case of claim denial. Denied claims can cost up to $4.9 million on average for any given healthcare provider.

Even during this ongoing and unprecedented health crisis, patient misidentification is quite common. It occurs because there is no proper way to match patients to their electronic health records (EHRs) within those providers’ facilities, and it leads to patient safety issues as well as reduced quality of care. Other issues patient misidentification causes are incorrect treatments, medications, and lab test results – hampering patient outcomes significantly. Given the current scenario of the healthcare system, these issues should be minimized as much as possible – something that RightPatient can help hospitals with.

What is the healthcare industry doing about it?

During a virtual briefing, the CEO of AHIMA, Wylecia Wiggs Harris, stated that COVID-19 shows how important accurate data is and why patient misidentification issues must be solved as soon as possible. 

Leading-healthcare-providers-use-RightPatient-for-positive-patient-identificationLikewise, other experts have been making similar statements. For instance, even COVID-19 test results were affected by patient identification errors. After the results came in, it was quite difficult to identify and search for the patients, as no accurate patient identity management system existed within the facilities.

Thus, healthcare leaders across the states are coming together to once again to ask Congress to lift the archaic ban on a state-funded UPI. However, if the past has anything to teach, it is the fact that the ban has been in effect for decades now. Lawmakers and officials placed the ban citing privacy concerns regarding a UPI, and it is quite unlikely that they will budge now.

Instead, many leading providers have taken it upon themselves to eliminate patient identification issues within their premises themselves. How are they doing that?  

Eliminate patient identification errors in hospitals now

Forward-thinking providers did not rely on Congress to remove the ban, which might not happen anytime soon, admittedly. Instead, they deployed RightPatient – the leading photo-based biometric patient identification platform.

It locks the medical records of the patients with their photos – a returning patient looks at the camera, allowing the platform to identify the correct medical record within seconds. It is completely hygienic and ideal for the current crisis. 

Our platform has been successfully reducing patient identification errors in hospitals and health systems. RightPatient ensures accurate patient identification, reduces claim denials, avoids duplicate medical records, and even prevents medical identity theft – improving patient safety and quality of care in the process.

Contact us now and ensure accurate patient identification at your facilities to stay ahead of the curve.

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Identifying Patients Accurately is Critical for Ensuring CMS Compliance

The US healthcare system has been going through a very challenging phase due to the coronavirus pandemic. However, it looks like healthcare providers are going to have their hands full – they have another rule to comply with and must plan accordingly to ensure compliance by May 1, 2021. The fact that there have been additional changes to the Medicare Conditions of Participation (CoPs) is already well known among healthcare leaders. However, while many providers are already thinking about how they can ensure compliance, they might leave out one significant factor that can make or break the entire effort – are they identifying patients accurately? Why is this important? How does patient identification fit in with the new changes? How can providers ensure accurate patient identification? Let’s explore in detail.

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CMS Interoperability & Patient Access Final Rule

While the entire healthcare system has been suffering from the lack of interoperability, the Centers for Medicare and Medicaid Services (CMS) have made some changes to the CoPs to ensure that there is some degree of interoperability, believing that it will have positive effects on care coordination as well.

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The “companion final rule”, as per CMS, mandates that healthcare providers like acute care, psychiatric, and critical access hospitals send out e-notifications during every patient admission, discharge, or transfer (ADT) to the designated recipients (read: providers and other entities primarily responsible for patient’s care). This is applicable for both inpatient admissions and patients registered in the emergency departments (EDs).

Moreover, the providers obligated to follow the ADT requirements must make enough effort to ensure that they have sent out the notifications to the applicable parties (suppliers, entities, practitioners, etc.) in real-time.

Any given healthcare provider that uses digital medical records like EMRs or EHRs needs to ensure compliance with the updated CoPs for e-notifications. COVID-19 has extended the deadline – healthcare providers now have until May 1, 2021 to ensure compliance with the recent changes. 

Why are the CoPs important?

What is the biggest reason to ensure CMS compliance? Financial factors like CMS reimbursements and avoiding non-compliance penalties are more than ample motivators. Healthcare providers need to be compliant in order to safeguard their CMS provider agreement – it determines whether the providers are able to receive reimbursements or not, which can be quite significant in some cases. If providers do not ensure compliance, not only will their agreements be in jeopardy, restricting them from receiving reimbursements, but they might also face penalties. Given the current healthcare crisis that has crippled almost every caregiver, more financial woes are something any provider would want to avoid. 

What the healthcare providers are doing

Since the deadline has been extended to May 1, 2021, leading figures of healthcare providers are brainstorming about how to comply with the change – should they build an in-house e-notification system themselves, or should they buy from experienced vendors? Whatever option providers go with, they are not addressing the elephant in the room – are they identifying patients accurately?

How identifying patients accurately is related to e-notifications

Think of it this way – patient identification in hospitals is already inaccurate. In fact, many healthcare providers face patient identification errors due to duplicate medical records, medical record overlays, and patient mix-ups, among other problems. These lead to issues like compromised patient safety, unwanted patient outcomes, avoidable medical errors, and even deaths.

So, it has already been established that if a hospital does not have an accurate patient identity management system, then it causes a lot of problems for the facility. Can you imagine what will happen if the hospital goes for an e-notification platform without identifying patients correctly first?

Issues like common names and characteristics shared by patients are already quite prevalent and cause patient mix-ups. If such a case occurs while sending out e-notifications, then the wrong patient’s data will be provided to the subsequent caregiver. Thus, patient mix-ups and incorrect patient identification cases during ADT notifications will wreak havoc – delays in treatments, medical errors, and lawsuits are just some of the consequences of such scenarios. It will be a nightmare for any given provider. Hospitals and health systems that are not identifying patients accurately at their facilities need to eliminate these errors to ensure CMS compliance and avoid any unwanted consequences. They need to ensure patient data integrity by ensuring positive patient identification every time a patient comes in. That’s where we can help.

Identifying patients accurately with RightPatient

CMS-compliance-requires-proper-patient-identification-for-e-notificationsRightPatient is the healthcare industry’s leading photo-based biometric patient identification platform. It seamlessly integrates with the major EHR systems and becomes part of the workflow. Patients are registered by locking their medical records with their photos. After enrollment, incoming patients only need to look at the camera and the platform matches the photos and provides accurate medical records within seconds. This ensures a safe, easy, touchless, and hygienic patient identification experience for everyone.

RightPatient ensures that the correct patient is identified every time across the care continuum, helping you maintain patient data integrity. With RightPatient, you can send out the correct patient’s notification every time, ensuring CMS compliance and safeguarding your patients and, in turn, your business.

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How to Prevent Medical Identity Theft During COVID-19 as Experts Predict Rising Cases 

The world has been drastically changed due to COVID-19 – it seems as if the whole thing was adapted from a sci-fi horror story. While many parts of the world have been opened up with precautions, it looks like the coronavirus pandemic has yet to complete its significant mark on humanity. For instance, new cases are surfacing in the US – over 2.6 million Americans have been infected as of June 29th, 2020. However, that will not stop hackers from attempting to steal patient data, which ultimately leads to medical identity theft. In fact, experts have warned that such cases will rise due to the pandemic. That being said, everyone within the US healthcare system is working hard to survive, serve patients, and open up. With all these overwhelming odds, one might even not have time for the answer to the question, “How to prevent medical identity theft even during the pandemic?” Fortunately, there is an answer – RightPatient, but more on that later.

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Rising medical identity theft 

Medical identity theft is nothing new – it has been around for quite some time now. In fact, more than 2.3 million Americans are victims of medical identity theft each year, whereas healthcare providers might be forced to pay settlement costs of around $250,000. However, a security expert like Randy Pargman, an ex-senior computer scientist of the FBI, has stated that there will be more cases of medical identity theft during the pandemic as there is a lucrative window of opportunity for hackers.

But why is that so? Mr. Pargman has stated that since the patient information contains valuable and sensitive data like Social Security numbers, insurance information, DOB, names, and addresses, these can easily be used by actors. They can simply pretend to be the patients and obtain medical services while the victims are billed fraudulently. Cases like this will be quite common unless healthcare providers know how to prevent medical identity theft. Thankfully, RightPatient does that effectively. It also helps to improve quality and safety with its platform.

Why are such cases so common?

The answer is quite simple – medical records are the most profitable forms of stolen information. To put it into perspective, stolen credit card information sells for up to $110 on the dark web, whereas stolen patient records sell for up to a whopping $1,000!

Thus, it is quite natural that hackers would target healthcare providers more, as they can sell the records for far more money. Fraudsters can also obtain expensive medical services, unobtainable drugs, and medical equipment for a mere $1,000. They are saving thousands of dollars – healthcare can get quite expensive. It is simple economics – wherever there is demand, there will be supply.

While providers are required to protect patient data due to laws like HIPAA, they usually implement inadequate security, ultimately leading to healthcare data breaches and medical identity theft. As previously mentioned, not everyone is facing such cases. Healthcare leaders have taken it upon themselves to protect their patients from medical identity theft and saving themselves from unnecessary costs due to HIPAA violations. Saving costs is even more necessary during the pandemic. So, how are the leaders answering the question, “How to prevent medical identity theft?”

How to prevent medical identity theft with RightPatient

RightPatient has years of experience with leading providers. A touchless biometric patient identification platform, RightPatient solves a number of issues. But before that, how does it work exactly?

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It locks the medical records of the patients with their photos during registration. After enrollment, the platform simply takes a photo of the returning patients, matches it to the one saved within the record, and provides the appropriate EHR within seconds. The best part is that it does so without requiring a single touch from the patient, making it the most hygienic patient identification platform.

Thus, if a fraudster comes in assuming the identity of someone else, RightPatient will immediately red flag the person – preventing medical identity theft in real-time. RightPatient also prevents duplicate record creation, reduces denied claims, and enhances patient safety. All these lead to boosting the bottom lines of hospitals – something which is very much needed for providers currently to survive. 

So, how can you prevent medical identity theft during and after the pandemic? The answer is RightPatient. 

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Infection Control in Hospitals – How it Should be Addressed as Hospitals Reopen

COVID-19, “the novel coronavirus”, “corona” – it goes by a lot of names. Whatever you choose to call it, one thing everyone can certainly agree on is that it is an unprecedented phenomenon that has changed the reality for all of us. Many of us have not met friends or family members for months, have not left our homes, and are practicing social distancing to save ourselves and our loved ones from getting infected. However, one of the only exceptions to be highlighted are healthcare workers. They have been tirelessly providing services over the last few months – tackling the relatively new disease on the frontlines, with many even getting infected with it in the process. However, hospitals need to ensure patient safety as they are opening up gradually. With that in mind, infection control in hospitals is mostly focused on the busiest areas of their premises. What about the first point of contact? Is it safe for patients? Is the process touchless, accurate, and hygienic? Let’s analyze how RightPatient can reduce infection control issues for you during the arrival of patients.

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Infection control in hospitals

First of all, infection control in hospitals aims to reduce the spreading of infectious diseases and keep the number of infected individuals, incidents causing infections, or the possibilities leading to outbreaks as low as possible. This is quite a tricky task, as it is not always possible to keep these criteria in check.

However, everyone mostly focuses on the other areas of the health systems and are overlooking the first point of contact – patient registration desks, EDs, and so on. For most of the providers, that is usually where all patients go first to receive healthcare services. If not kept in check, these points of entries might turn into infection control issues. For instance, if the place gets contaminated, every patient coming afterward will be potentially infected unless it is decontaminated properly. That itself is an administrative nightmare and will force the hospital to block off the area, leading to delays or hold-ups in services, causing significant losses in the process. As one can clearly see, this is something that any healthcare provider would want to avoid, which is why infection control issues were always a concern for leading healthcare providers.

Patients are wary of infection control issues now

While infection control in hospitals, or lack thereof, was only a common headache for the providers, the coronavirus pandemic has led to it being a headache for everyone else as well. Nowadays, everyone is well aware of how the virus spreads and they are scrutinizing how hospitals can and are reducing or managing infection control issues.

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While the US healthcare system has been going all out to deal with the overwhelming number of patients, many providers are slowly opening their doors to regular patients requiring urgent care. For these patients, the hospitals need to be up to speed and ensure that they are improving patient safety and quality of care so that patients feel right at home and go through the caregiving process without any unwanted incidents.

While COVID-19 has instilled the fear of how good or bad infection control in hospitals is, what can the providers do to reduce spreading the disease at the first point of contact?

RightPatient – the futureproof patient identifier

It is a touchless biometric patient identification platform and has a variety of benefits. But how does it work exactly?

RightPatient locks the medical records of the patients with their photos upon registration. After enrollment, the patient just comes in and looks at the camera – RightPatient then matches the photo with the one saved alongside the medical record. It provides the saved medical record within seconds – ensuring accurate patient identification.

Leading healthcare providers understand the importance of positive patient identification and how it affects them. They have been using RightPatient for years and one of the reasons they chose it is because it is the most hygienic way to identify patients accurately and quickly without causing any infection control issues like other touch-based solutions.

While leading healthcare providers have been reducing infection control issues for years, you can do it now – preventing medical identity theft in real-time, reducing denied claims, and preventing duplicate medical records – all with a single platform that can be seamlessly integrated with your EHR system. RightPatient proudly protects over 10 million patient records and boosts the bottom lines of several healthcare providers.

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Improve the Accuracy of Patient Identification and Boost your Profitability

Patient identification errors have been a long-term problematic part of the U.S. healthcare system and there are no signs of slowing it down. It causes problems for all involved and is one of the topmost issues jeopardizing patient safety. Still, the importance of improving the accuracy of patient identification is often underestimated.

Reason to improve the accuracy of patient identification

To put things into perspective, every year, almost 195,000 deaths occur because of medical errors. Ten out of 17 of these deaths occur because of patient identification errors, according to a comprehensive study

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Patients may suffer financially from identity theft. For example, a person who did not even go to a hospital may receive an invoice stating that they did – a classic case of mistaken identity. Patients may also be mixed up due to common names and features such as age, city, DOB, etc. All these incidents have a ripple effect on healthcare providers – the bottom line, reputation, and performance may be impacted as well. 

However, there are solutions available, that are used by leading healthcare providers to improve the accuracy of patient identification. The benefits of RightPatient to providers and patients: 

Benefits of accurate patient identification

Before the usage of patient identification platforms such as RightPatient, patients were commonly misidentified due to issues such as duplicate records, overlays, common names and demographic information shared with other patients (name, DOB, etc.), and so on. The fact that larger hospitals can have more than a million records stored in their EHR  systems does not help either. It leads to mistreatment, wrong medical decisions, and wrong medications, based on inaccurate or incomplete medical history arising from duplicate records or overlays.

When an accurate patient identification platform is used, misidentifications become a thing of the past – the platform can easily identify the patient after enrollment. All the patient needs to do is scan their biometrics and their accurate medical record is identified within seconds.

All the medical data, medication, lab test results, and discharge information can now accurately be stored in the same medical record, improving patient data integrity. This helps build up a robust database of accurate, complete, and error-free patient records, overcoming the data integrity challenges caused by misidentification. 

A biometric patient identification platform like RightPatient also prevents medical identity theft. As the medical records are locked with the patient’s photo and biometric signature, an impostor cannot assume the identity of the patient. The impostor will be red-flagged immediately, as their biometric features will be different from the patient’s one, stopping medical identity theft in real-time. 

RightPatient also helps to improve the revenue cycle and reduces denied claims. As the patients are identified before a service is provided, there is no chance of identification errors – the correct patient receives their appropriate invoices every time, saving lots of costs associated with claim denials and this significantly improves the revenue cycle.

Some statistics

RightPatient helps to prevent duplicate record creation. For Atlanta-based hospital Grady Health, it has reduced duplicate rates by up to 90%. According to AHIMA, the financial impact of duplicate records can be up to $40 million. That’s a lot of money RightPatient can save! 

Final words

RightPatient is the leading biometric patient identification platform that locks medical records with the patient’s photo and biometric data. This ensures that unauthorized parties cannot access the medical record without the patient’s biometric scan. The platform also ensures that the accurate medical record is presented every time the patient goes to the hospital. It helps to improve the accuracy of patient identification in all the hospitals it is being used. Do you want to improve your facility’s patient identification and save millions along the way?

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Medical Identity Theft Prevention Enhances Patient Trust

What is one of the crucial things a company needs to ensure so that it can thrive? Is it the employees, revenue, or size? While many may answer something along the lines of the previously mentioned characteristics, one of the most critical assets a company can have is the trust of its customers. The healthcare system is no different – various health systems and hospitals are successful today only because of their patients’ trust in their services. Since it is healthcare, patients put their lives in the hands of the hospitals – trust plays a huge role here. That trust can be enhanced with medical identity theft prevention.

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According to Morning Consult, in terms of trust from consumers, healthcare lies in the middle, while insurance, finance, and real state are underneath it, whereas airlines and technology are above it.

Morning Consult conducted a study which had several respondents about their perception regarding various US brands as well as firms. From these people, a meager 16% responded that they trust health systems a lot, whereas 36% said that they believe these organizations somewhat.

Also, while ranking the most trustworthy companies, people, ideas, among other things, the respondents ranked their physicians even above notable choices such as Google, police, and leaders.

Thankfully, the report went deeper and gave areas of improvement for hospitals and health systems to build up trust among patients. When the sample of the study was asked what the most crucial factor which helps build trust towards an organization is, three-fourth of the respondents said that protecting their sensitive data was extremely important for trust-building.

All of these are straight from the customers themselves, and these are even more applicable to the US healthcare system. The health systems and hospitals need to ensure that the sensitive patient data they keep are safeguarded, especially now. Breaches seem to be very common nowadays, which leads to exposure to the patients’ confidential medical data as well as documents like medical images, medication, and so on. It costs both patients and healthcare providers alike – patients become victims of medical identity theft, whereas healthcare providers’ reputations are dented. People question the security surrounding the medical records since HIPAA requires strict safeguarding of such sensitive information.

These lead to losses for both patients and health systems – patients may sue the hospitals, the culprits may use the identities to avail services illegally, costing the patients a significant amount of money for services that they never used. Medical identity theft may also occur if an individual steals a patient’s medical credentials and uses it for his/her gain. In such cases, the preferences of the culprit may get mixed up with that of the patients. For instance, the patient might be allergic to certain medications, and may still receive that after the culprit uses his/her ID.

Dynamic healthcare providers such as Novant Health, Terrebonne General Medical Center, and University Health Care System are preventing such issues by using RightPatient. It is a biometric patient identification platform that locks the medical records after attaching those with the biometric data of the patients. Once a patient enrolls with the biometric data, for instance, irises or fingerprints, the records can be accessed using only the same data, creating medical identity theft prevention. The hospital can also identify the accurate patient record within seconds after the patient scans his/her biometric data for verification. RightPatient not only aids in medical identity theft prevention, but also eliminates patient matching errors, ensuring accurate patient identification, enhancing patient safety, and improving the revenue cycle as well. It saves lives as well as millions for both patients and health systems, enhancing patient trust.