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Patient Safety Improvement in Hospitals with 5 Strategies

Patient safety is one of the key components that is crucial for preventing patient harm, ensuring proper healthcare outcomes, and reducing redundant costs for healthcare providers. Without it, adverse events lead to patients receiving the wrong care, and according to WHO, one in ten patients is harmed while receiving healthcare services. Fortunately, half of these adverse events are preventable – let’s take a look at some patient safety improvement strategies that can help with that. 

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5 strategies for patient safety improvement

Nurture a patient safety-focused culture

One of the best patient safety improvement strategies is to foster a culture that focuses heavily on improving patient care. All employees, from the janitors to the decision-makers, must be a part of the culture and focus on patient safety and quality healthcare more than anything else. In fact, healthcare providers that aren’t fostering such patient-centered cultures are struggling with adverse events, medication errors, and worse. For instance, physicians must focus on patients themselves rather than their medical records and involve them in the decision-making process. This way, they can get better insights into the patient’s ailments to help them identify the problems in a more reliable manner.

Identify and work on mistakes

Rather than only acknowledging the mistakes that lead to patient safety incidents, working towards preventing future incidents is a much more sensible strategy. What’s even better is identifying the issues before they happen and preventing them. For instance, there are different solutions available that can help identify potential issues and address them effectively. In the case of mistakes that already took place, identifying why they occurred and coming up with strategies that can prevent future occurrences is the tried and tested solution. 

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Reduce chances for human error

While technology is evolving rapidly, most healthcare providers, unfortunately, are still stuck with ancient processes and manual methods. This leaves room for human error, something that can jeopardize patient safety in hospitals significantly. For instance, if paper is used for recording medicine administration, handwriting or common names can lead to mix-ups, leading to an adverse impact on healthcare outcomes. On the other hand, if digital solutions are used, then not only will it speed up the process, but it will also make it more reliable and safe (especially if patient photos are used for identification). This is just a simple example, but reducing chances for human error ensures patient safety improvement across the care continuum.

Ensure a clean environment and enforce hygiene rules

While many might have forgotten that we’re still going through a pandemic, hospitals and health systems must ensure that they are providing a safe environment for everyone involved. Not only must hospitals ensure that they keep their facilities clean, but they also need to ensure that everyone in the facilities is complying with safety rules such as wearing masks and maintaining distance. All of this leads towards reducing HAIs (hospital-acquired infections), improving patient safety in the process. 

Ensure accurate patient identification

One of the topmost patient safety goals for many years has been improving the accuracy of patient identification, and according to the Joint Commission, it will once again be the number 1 goal for 2022. This just shows how important accurate patent identification is for patient safety improvement. 

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The problem is that patient misidentification leads to a number of issues – duplicate medical records, patient record mix-ups, wrong treatment, and even medical identity theft. All of these lead to adverse healthcare outcomes, hospital readmissions, and even deaths. 

Fortunately, accurate patient identification IS possible – hospitals that have been using RightPatient are protecting millions of patient records and improving patient safety. 

RightPatient is a touchless biometric patient identification platform that essentially locks medical records during the registration process with patient photos. Registered patients only need to look at the camera when they revisit hospitals – RightPatient compares the photos and provides the accurate medical records for use, preventing duplicates, overlays, and medical errors. Moreover, it also helps prevent HAIs as it’s entirely touchless – improving patient safety on two fronts. 

How are YOU improving patient safety at your hospital(s)?

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Why is Patient Safety Important and How Can RightPatient Help?

Ensuring and improving patient safety has always been important in the U.S. healthcare system. However, as we’re living in a pandemic, it is more important than ever now. As many hospitals have reopened, and others are planning to do so, most of them are concerned about keeping incoming patients safe and preventing any new COVID-19 outbreaks. Patient safety can be ensured with a number of strategies, including improving accurate patient identification, ensuring patient data integrity, and ensuring infection control – more on this later. That being said, let’s take a look at why is patient safety important now more than ever, what are the benefits, and how hospitals and health systems can improve patient safety with RightPatient – creating a safe environment for patients and caregivers.

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COVID-19 has changed the landscape

Most people would agree that COVID-19 has changed everything. Not only has it affected our daily lives, but it has changed the way we work, the way we socialize, and the way we receive healthcare. To examine how COVID-19 has changed everything for hospitals, let’s take a look at a simple example. 

Patient safety in hospitals and healthcare systems can be ensured in several ways – one of which is ensuring proper infection control. In the pre-pandemic period, only healthcare providers were concerned about infection control issues – it wasn’t a concern for the majority of patients. However, the pandemic has taught everyone a lot – social distancing, wearing PPE, sanitizing frequently, and so on. Quite naturally, all patients are concerned about infection control in hospitals now.

Earlier, when coming to hospitals, patients weren’t much concerned about catching viruses. Now, patients need to think twice before coming to hospitals and most of them typically come with as much protection as possible. Their concerns are quite valid too – what if a COVID-19 positive patient was in the vicinity, or what if the patient touched a surface? 

That was just a simple example, but it provides a version of an answer as to why is patient safety important, especially now. Hospitals and health systems have the challenging task of keeping patients safe while ensuring them that they’re taking the most stringent measures to provide a safe environment for everyone in the facility. Otherwise, patient safety incidents could lead to patient harm, disability, and even deaths!

That being said, let’s take a closer look at some of the benefits of ensuring patient safety within healthcare facilities.

The benefits that show why is patient safety important

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It prevents patient harm

Quite naturally, ensuring patient safety helps improve patient outcomes – they are simply getting the appropriate treatment plan that fits their ailments. Many cases have occurred where the patient wrongly receives the treatment that’s meant for someone else – leading to hospital readmissions, adverse effects, and worse. Improving patient safety ensures that high-quality care is provided to all the patients every time they interact with the healthcare provider. 

It prevents medication administration errors

A huge concern of patient safety advocates is patients getting the wrong medicine or the wrong dosage – the results can be catastrophic! Using medication management protocols and accurate patient identification whenever necessary, nurses and therapists can easily confirm what dosage and which medications are required by the patients and at what times – improving patient safety. 

It prevents infection control issues

As mentioned above, one of the patient safety concerns is infection control. Having a strict hygiene policy isn’t enough anymore – hospitals need to screen their patients strictly whenever one comes in to see whether they’re showing symptoms of COVID-19. However, doing it properly not only prevents the spread of the notorious virus but also other lesser-known infections within the healthcare facility. Otherwise, the spread will lead to other patients becoming sicker in the process. 

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It reduces costs

Preventing patient safety incidents saves numerous costs – costs that arise from patient harm, litigation costs, denied claims, patient misidentification, medication administration errors, and more. All of this, when summed up, becomes a large amount of money for any given hospital or health system, and given the pandemic’s pressure on healthcare providers, they need to reduce costs as much as possible. 

Fortunately, RightPatient knows why is patient safety important, and it helps to improve it in several ways. 

RightPatient boosts patient safety efforts

RightPatient is a touchless biometric patient identification platform that’s already deployed at several hospitals and health systems and is protecting millions of patient records – improving patient safety in the process. 

For registration, patients only need to look at the camera when they come in for in-person hospital visits, making it a touchless, hygienic, and safe experience – preventing infection control concerns and improving safety. 

Remote patients receive a link via an SMS to provide their photos after they schedule appointments. New patients need to provide a photo of their driver’s license along with a selfie for registration. RightPatient runs a search to see if the photos match and provides credentials to the new remote patients. 

RightPatient not only ensures a contactless and hygienic experience, but it also ensures that the correct information is fed to the appropriate EHR – preventing medication errors, mix-ups, or duplicates. It even prevents medical identity theft as fraudsters will be identified once they try to go through the verification process. 

RightPatient knows why patient safety is important, which is why it helps to improve it on several fronts. How are YOU ensuring patient safety at your healthcare facility?

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RightPatient Partners with Harris Healthcare to Secure and Maintain EMPI Data Integrity

Very recently, RightPatient and Harris Healthcare’s DIS (Data Integrity Solutions) Business Unit have announced a strategic partnership to tackle patient data integrity issues by ensuring accurate patient identification. 

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Harris DIS includes QuadraMed, which focuses on EMPI management and data cleanups, and Just Associates, focused on helping hospitals and health systems achieve and maintain a highly accurate and quality MPI. QuadraMed provides end-to-end patient identity management to prevent duplicate medical records and dirty patient data to improve patient data integrity. From data analysis to cleanups, Just Associates performs the critical tasks necessary for a pristine MPI. Its state-of-the-art suite of identity management solutions and services includes continuous duplicate detection (IDSentry™), ongoing MPI management (IDManage™), and customized MPI clean-up services (IDResolve™).

By using the RightPatient Integrity Platform with Harris DIS’ existing solutions, patient identity management will be much more secure, accurate, and efficient. The collaboration provides important protections against front-end contamination of the MPI and EMPI and helps eliminate patient misidentification and safety issues created by “dirty” patient identification data. 

The problem of patient misidentification and dirty patient data

Several factors cause front-end contamination and dirty patient data within an MPI or EMPI, such as frequent flyers, medical identity theft, and duplicate medical records. There may even be duplicate records that have very limited or contrasting information.

RightPatient Integrity Platform incorporates patient photos into the Quadramed SmartID platform, helping identify and resolve these challenging duplicate records that were created from cases of alias or stolen identities. This helps reduce new duplicate and overlaid medical records right from the start, while Just Associates focuses on creating and maintaining a pristine MPI/EMPI environment and supporting rapid and accurate patient identification. 

RightPatient advances Harris DIS’ ability to address key health information issues by reducing the volume of potential duplicate medical records, preventing patient misidentification, enhancing patient safety, and ensuring patient data integrity across the care continuum. Doing so is more important than ever as remote patient registrations have increased due to COVID-19. 

RightPatient and Harris DIS’ partnership aims to improve the overall efficacy of medical data clean-ups and ongoing data integrity efforts with RightPatient’s robust de-duplication engine. It secures patient information and minimizes the ongoing cost of maintaining quality patient data. 

How RightPatient and Harris DIS improve patient identity management

Typically, an EMPI contains patient information from a health system’s several facilities such as labs, hospitals, physician practices, and pharmacies. Front-end contamination is common if positive patient identification isn’t ensured during the registration process. This later leads to dirty patient data, duplicates, overlays, patient safety incidents, write-offs, and more. 

RightPatient and Harris DIS can address and solve patient misidentification right off the bat using patient photos.

During the registration process, hospitals collect the patient information along with their photos. The MPI data is then sent to QuadraMed for analysis and cleaning, after which RightPatient Integrity Platform receives a copy of the patient photos along with the corresponding MRNs (medical record numbers). Using RightPatient’s powerful photo-matching engine, the patient photos are deduplicated to bolster overall system analytics.

RightPatient Integrity Platform with Harris DIS can be used for:

  • Existing EMPI data cleanup projects
  • Identifying duplicates during the registration process
  • Hospitals that are starting to capture patient photos

The impact of effective patient identity management

RightPatient’s leading touchless patient identification platform is being utilized by numerous healthcare providers to identify their patients safely, reliably, and effectively.

During the registration process at hospitals and healthcare facilities, patients just look at the camera and the platform takes a photo and attaches it to the medical record. During remote registrations, patients receive an SMS after which they provide a selfie and a photo of their driver’s license. The platform then searches for a match between the two photos and assigns biometric credentials to new patients.

The same expertise comes with the RightPatient Integrity Platform which can be seamlessly integrated with any EHR, including QuadraMed’s SmartID Platform. This enables healthcare providers to:

  • Prevent duplicate and overlaid medical records during registration
  • Ensure remote patient photo capture and authentication
  • Bolster de-duplication and EMPI data cleanup efforts
  • Ensure clean patient data across the care continuum
  • Improve patient safety and prevent medical errors
  • Reduce write-offs and denied claims
  • Prevent cases of identity theft and “frequent flyers”
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Another Patient Mix-Up Leads to the Wrong Surgery – Are These Preventable?

We’ve seen and already covered many patient misidentification stories. These range from a mistaken patient identity that almost led to huge financial losses, wrong patient surgery cases that caused kidney transplant mix-ups, to a patient identification error that caused the wrong patient to be taken off of life support. Clearly, patient misidentification can cause serious to life-changing consequences for anyone involved. Unfortunately, today’s article is no different – the patient involved underwent a life-altering surgery only to find out that it was a case of a patient mix-up.

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That being said, let’s take a closer look at what exactly occurred, how patient mix-up cases can lead to drastic consequences, and how they demonstrate the importance of accurate patient identification.

A patient mix-up led to misdiagnosis and laparoscopic prostatectomy

There’s probably nothing worse than being told by your physician that you have a deadly disease, right? What about being told you actually don’t have the disease AFTER the life-changing surgery? 

Unfortunately, that’s exactly what happened with Eric Spang, 48, a man who lived happily with his family in Pennsylvania before he was misdiagnosed with prostate cancer. After learning the truth, Mr. Spang, quite naturally, became depressed and devastated both physically and emotionally.

Everything was going quite normally in Mr. Spang’s life until he received the results from a routine prostate screening. His physician informed him that he, unfortunately, had a common indicator of prostate cancer – elevated PSA (prostate-specific antigen) levels. The later course of action was to get a biopsy to see if it indeed was cancerous or not – this is where the patient mix-up occurred and changed everything for both the patients and their families.

Mr. Spang got the biopsy result back – it was positive. The physicians recommended a laparoscopic prostatectomy – his entire prostate gland would be removed. After discussing it with his wife, Mr. Spang chose to go for the surgery, hoping that it would save his life and put an end to this nightmare.

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The bad news didn’t end here for the family, unfortunately. After the surgery, Mr. Spang and his wife found out that he didn’t have prostate cancer – the biopsy result belonged to an entirely different patient! While under different circumstances this might have been good news, it wasn’t for Mr. Spang – the irreparable damage had been done. Quite understandably, Mr. Spang was devastated.

Mr. Spang’s attorney, Aaron Friedwald, has filed a malpractice suit against Tower Health as well as the urology group. One of the reasons for this is because Mr. Spang wanted a second biopsy done to see if the results were consistent or not.  However, his urologist did not recommend it, whereas his physician said that his prostate looked good as other tests showed no worrying issues. Getting a second biopsy might have cost a bit more, but it would’ve saved Mr. Spang from the entirely unnecessary surgery and devastation.

Patient mix-ups are a huge cause for concern

Well, this misdiagnosis can be traced back to patient mix-ups – something caused by patient misidentification. Moreover, this is just one case, and as we mentioned in the beginning, we’ve covered cases like this in the past. However, these are the ones that are reported – what about those that go unnoticed and undetected? Imagine getting a kidney removed and finding out that it was entirely unnecessary or getting the kidney that was meant for another patient!

All of these mix-ups have drastic consequences for patients, their families, as well as healthcare providers. Patients’ and their family’s lives are irreversibly changed and they can file a malpractice suit against the healthcare providers and other parties involved. Not only do such cases attract unwanted attention to the hospitals but it also increases litigation costs, loss of goodwill, and might even cause patients to switch to other healthcare providers. 

However, these consequences are entirely avoidable with positive patient identification across the care continuum, and that’s what RightPatient does.

RightPatient prevents mix-ups across the care continuum

Leading healthcare providers such as Terrebonne General Medical Center, University Health Care System, and Hugh Chatham Memorial Hospital are using RightPatient to identify patients accurately, prevent mix-ups, and protect patient records.

Patients are quite receptive to the touchless biometric patient identification platform. During hospital visits, RightPatient takes a photo of the patient and attaches it to the patient’s EHR after running a search to see if it already exists in any other EHR, preventing duplicates. Afterward, these patients only need to look at the camera – RightPatient runs a search and upon finding a match, provides the accurate medical record.

For remote patients, the patients are sent an SMS with a link to provide a selfie and a photo of their driver’s license or similar information – RightPatient compares the photos for a match and remotely authenticates patient identities. 

Doing so every time the patient visits, in-person or otherwise, ensures that the accurate information is being fed to the appropriate EHR – preventing transplant mix-ups, patient safety incidents, and even medical identity theft.

How are YOU preventing such disastrous cases at your healthcare facility?

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Securing Healthcare Data Must Be a Priority as COVID Cases Postpone In-Person Visits

Unfortunately, the pandemic rages on. COVID-19 cases in the U.S. are increasing and the number this year has already surpassed last year’s figures, according to John Hopkins University. It’s sad to say that the numbers this year will increase further, with new variants, debates regarding masks and social distancing, and individuals who have not been unvaccinated. Healthcare providers are having to return to stricter protocols to try to reduce the number of cases, and many are canceling visits, postponing nonemergency procedures, running out of capacity, and are, once again, opting for virtual healthcare. That being said, let’s take a closer look at the situation, what some hospitals are going through, and why securing healthcare data is crucial during both virtual and in-person visits.

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Idaho is facing a huge challenge due to COVID cases

This isn’t a surprise – many hospitals in different states are facing the same scenario due to COVID-19 spikes. For instance, health systems like Saint Alphonsus and St. Luke’s in Idaho have already paused non-emergency procedures.

The reason is quite simple – they are running at full capacity, seeing far more COVID-19 hospitalizations, and are being forced to reallocate resources to serve COVID-19 patients. In fact, COVID-19 daily hospitalization rates have gone up 35%, and it looks like more hospitals and health systems will have to follow the same rules.

The state has already entered a “Crisis Standards of Care” which was enacted as there’s a shortage of healthcare staff as well as beds, the latter because of a surge in COVID-19 patients. 

Experts are even predicting up to 30,000 COVID-19 cases per week within the state, starting mid-September! 

Within all the chaos, securing healthcare data to ensure accurate patient identification and sending reports to accurate personnel is a must. 

Other states are also witnessing similar COVID-19 surges, such as Georgia and parts of California, leading to capacity constraints, postponed non-emergency procedures, and stricter visitation guidelines. 

Telehealth might be the answer, as long as it protects healthcare data

Most hospitals will opt for offering virtual care again – it has already shown its capabilities in treating non-critical patients without risking anyone getting infected with COVID-19.

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While telehealth has a huge number of supporters now, experts worry about a number of issues. One of the biggest concerns is that, just like in-person visits, telehealth might result in medical identity theft cases.

Securing healthcare data during both in-person visits as well as virtual ones, thus, becomes a huge concern. Fortunately, RightPatient is more than up for the challenge.

Securing healthcare data is possible with RightPatient

RightPatient is the leading touchless patient ID platform and several healthcare providers trust it to protect millions of patient records. 

By ensuring proper patient identification, RightPatient ensures that the EHR is used for the appropriate patient – preventing mix-ups, duplicates, and medical identity theft.

For in-person visits, the patient just needs to look at the camera for registration. RightPatient takes a photo and attaches it to the patient’s EHR – these can’t be accessed by fraudsters. For instance, if a fraudster tries to access services, RightPatient will identify that the person’s face doesn’t match with the saved photo – red-flagging the individual and preventing medical identity theft in real-time. 

For telehealth sessions, after patients schedule appointments, they will receive an SMS. They will need to provide a selfie along with the photo of their driver’s license – RightPatient will automatically compare the photos, and upon matching, create biometric credentials for the new patients and validate registered ones. In this case as well, if the platform identifies discrepancies, it will red flag the individual, preventing them from tampering with the EHRs, securing healthcare data, and preventing medical identity theft in the process. 

RightPatient is the future of patient identification

Whether it’s online visits or in-person visits, hospitals and health systems must protect patient data, improve patient safety, and prevent identity theft. While several caregivers such as Terrebonne General Medical Center, Hugh Chatham Memorial Hospital, and University Health Care System are already using RightPatient to protect their patients, many caregivers are still using ancient methods to identify patients – putting them at risk.

How are YOU protecting patient records and ensuring positive patient identification at your healthcare facility?

Reduce Neck Pain At Work In 6 Steps

Reduce Neck Pain At Work In 6 Steps

A typical desk job has never done your neck good. Many Australians often experience neck pain or stiff neck due to the sedentary position it requires. You probably feel the strain on your neck after a few hours of continuous work while sitting. Answering the phone by cradling it between your shoulder and ear while typing on the keyboards also provides discomfort somehow. 

Reduce Neck Pain At Work In 6 Steps

Your neck conditions might worsen gradually, as they become sore all the time if you fail to take the necessary steps for prevention. With as little effort as stretching, they can do wonders to make you feel more relaxed and your neck at ease. It’s best not to wait until your neck develops burning pains.

Consider doing the steps below so you can reduce neck pain at work:

Maintain A Good Posture

Having a good posture while working in an office in Queensland and other areas goes a long way for you to keep your neck and spine healthy. The proper position to follow is to sit at your desk, ensuring that your feet touch the floor while your back is against the chair. Place your head in a neutral position, and don’t slouch while working on your desk.

It’s crucial that you don’t round your lower back. One way to avoid slouching is to adjust your chair’s height if you feel it’s too high or low to your liking. This will also enable your thighs to slide down a bit more and position you more comfortably. By remaining in this position, you keep your weight evenly distributed over your lower hips. 

Visit Your Physiotherapist 

In many cases, physiotherapy is used to treat neck pain conditions that have gone from bad to worse. Although this might not be the case for most office workers, fortunately, it’s still best to take a proactive approach to ensure your overall wellbeing. Visiting a Brisbane physiotherapist will be vital in spotting the signs of work-related and occupational diseases. This way, you can treat them earlier than having a more serious neck pain condition. 

An in-depth understanding of working habits is common among professional physiotherapists. They know the nuts and bolts of office working postures, tendencies, symptoms, and possible pain points. In addition, they can identify the factors contributing to these work-related conditions. 

Therefore, it’s best to depend on them so they can prescribe strategies and early treatments for your increasing neck pain at work. With digital health being revolutionized, you can even consult through telehealth via protected communication channels managed by the concerned health professional. 

Stretch And Do A Self-Massage 

While sitting at a desk, range-of-motion stretches can be done quite easily. You can do so even while working. All you have to do is move your head forward, back, and sideways. These are an excellent way to stretch the muscles, tendons, and soft tissues. However, ensure that the stretches don’t produce more pain and strain to your neck.

Another effective practice you can do is massage. Use your hand and fingers to massage the sore spots of your neck deliberately. You may use massage tools and liniments to make them feel calm and relaxed. 

Position Your Computer Screen And Keyboard Properly 

The focal point of the screen should be at nose height when you place the computer monitor in front of you. This should be the proper positioning of your working equipment so you can maintain a good posture. Angling your head downward when watching a monitor that is too low will cause you to put more stress on your neck. Hence, elevate it by using some computer accessories.  

As for the keyboard, it’s best that your elbows and hands can quickly type on them with comfort. The keyboard should be high enough that you won’t have to slouch your shoulders down. Also, place the mouse beside the keyboard and ensure that it’s accessible and comfortable to hold and navigate. It’s crucial to invest in accessories that’ll support your gadgets’ positioning to have a good office and desk set up. 

Go For Ergonomic Office Furniture 

Sitting straight up at a 90-degree angle can sometimes make your body too stiff and sore. This isn’t a comfortable position. It’s best to recline your posture to 20 to 30 degrees more. Find an ergonomic chair that you can easily adjust to recline the backside as well as adjust the height. 

Also, always keep your feet reaching the ground so you’ll have the correct posture. Opt for a chair with a removable armrest just in case you want to let your shoulders and hands down sometimes. 

Set An Alarm To Walk Around The Office 

Ultimately, it’s best to walk around your office to improve your blood circulation, muscles stretch, and bones come into use. By moving around, you can avoid having neck strain and pain. This is incredibly best if you can feel numbness or tightness developing along your body. The thighs, hips, back, spine, and neck usually are the spots that get tight with less movement. 

Getting up and walking around is believed to be good for your body and your blood circulation, so it’s best to do it often. Simply set a reminder alarm that’ll go off at a schedule so you can avoid neck and body pain. 

Conclusion 

While neck pain isn’t something between life and death, it’s still essential to prevent and treat them early on before they become chronic and affect your daily life. With the pointers mentioned above, you can eliminate neck pain and continue working productively in the office. Your health should be prioritized, so visit a physiotherapist early on if you want to strategize more neck exercises, stretches, and improve your body posture.

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Preventing Medical ID Theft Can Combat the Effects of Healthcare Data Breaches

We talk about a lot of healthcare topics regularly on our blog but the most common one is healthcare data breaches. That’s because hackers are targeting healthcare providers every day to steal patient information – leading to much too frequent data breaches. Unfortunately, today is no different as we take a look at some recent data breaches and how some of the hospitals are responding. However, the consequences of most data breaches, medical ID theft, CAN be mitigated with accurate patient identification, ensuring safety in healthcare facilities – more on that later.

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Healthcare data breaches update

Over 3 million patients’ information was exposed this August

It’s frightening how both the number of data breaches and patients at risk from them keep on increasing. Just last month, over 3.3 million patients’ confidential and sensitive information was exposed due to data breaches at hospitals and health systems, as per HHS’ breach portal.

Out of them, St. Joseph’s/Candler Health System identified around 1.4 million patients’ information at risk, University Medical Center of Southern Nevada saw 1.3 million, and over 637,000 patients’ information was compromised at UNM Health. 

Over 600,000 patients’ information exposed 

DuPage Medical Group identified unauthorized activity on its computer network – resulting in shutting down access to it. However, around 600,000 patients’ information was put at risk due to unauthorized activity. Information such as names, dates of birth, addresses, Social Security numbers, and diagnosis codes was exposed. As is standard with healthcare providers, the group is providing complimentary services to the affected patients. 

More than 171,000 patients at risk of being medical ID theft victims

Metro Infectious Disease Consultants, a physician group of over 100 physicians, identified that over 171,000 patients’ data was exposed due to hacker(s) breaching employee email accounts. After a thorough investigation, the physician group came up with the aforementioned number, secured the employee email accounts, and saw that names, date of birth, Social Security numbers, and medical information was exposed. It also announced that the affected patients will be offered complimentary services.

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Around 12,000 patients’ information exposed due to a phishing attack 

One of the most common methods used by hackers is phishing, and that’s how one of them hacked Revere Health and got access to around 12,000 patients’ information. To prevent it from happening further, Revere Health is sending “phishing” emails to test their employees and provide the ones who click on it with training – quite an innovative approach.

Medical ID theft is the common consequence of data breaches

Hackers can sell stolen patient information for up to $1000 in the black market, which is why it’s so lucrative for them and the reason for so many healthcare data breaches we read about every day.

Fraudsters buy these stolen patient records from the hackers and then get healthcare services using the victims’ information, but there’s more to it. 

Since the fraudsters are being “treated” using the medical records of the victims, the EHRs contain someone else’s information, rendering them corrupt, dangerous, and unusable. If these corrupt records are not prevented or detected immediately, then the actual patient will be receiving the wrong medical care – making it extremely dangerous for them. Moreover, the patients will be receiving bills for healthcare services they never got.

Healthcare providers, on the other hand, might get hit with lawsuits, not receive the payment, and face patient safety incidents.

While data breaches seem inevitable, the most common consequence (medical ID theft) can be mitigated with RightPatient – improving patient safety in the process.

RightPatient prevents medical ID theft in real-time

One of the biggest reasons why fraudsters get away with committing medical identity theft is because most hospitals and health systems cannot ensure accurate patient identification.  Fortunately, RightPatient is a touchless patient ID platform that has a vast amount of experience identifying patients accurately and can prevent medical identity theft in real-time.

During the registration process, patients only need to look at the camera – RightPatient attaches a photo of the patient with their EHR. When the fraudster arrives to access services, they’ll need to go through the same process, and since they are not the actual patient of the hospital, their EHR will not be verified. The platform will alert the registration team that the fraudster actually isn’t the patient – preventing medical identity theft in real-time.

RightPatient has been successfully preventing medical identity theft, protecting millions of patient records across different hospitals, and ensuring patient safety for years. If you want to do the same at your healthcare facility, contact us now to learn more about how we can help you.

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Patient Verification Helps Hospitals Deal with Decreasing Revenue as COVID-19 Cases Rise

Hospitals and health systems are constantly being challenged by the pandemic. Sure, COVID-19 has affected virtually every business – many organizations have declared bankruptcy while others have shuttered their doors. However, most, if not all of these organizations, had their employees work from home. Healthcare providers, on the other hand, had to face unprecedented challenges head-on, such as frontline healthcare teams risking their lives, losing billions of dollars, patient verification issues, data breaches, and more.

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Unfortunately, it looks like the battle with COVID-19 is far from over for healthcare providers. With the Delta variant once again wreaking havoc, caregivers are experiencing razor-thin margins. That being said, accurate patient verification CAN prevent many issues, helping hospitals survive this challenging period. Let’s take a look at a few stats that show how concerning the new variant is and how positive patient identification can help caregivers.

Some recent statistics that show a rise in margins and expenses 

While things were definitely getting better with millions being vaccinated across the U.S. and businesses slowly opening up, the Delta variant of COVID-19 has struck back with full force. While healthcare providers have been facing lower losses and improved margins when compared to the first half of 2020, a new report sheds light on many facts. While many indicators show that things are going in the right direction, some show that the effects of COVID-19 are far from over.

The “median operating margin index” in June was 2.8%, excluding funding from the CARES (Coronavirus Aid, Relied, and Economic Security) Act. When taking funding into account, it was 4.3%.

What do these numbers mean for hospitals and health systems? Well, it’s an increase of almost 90% (excluding CARES Act Funding) or 48.7% (including the funding) when compared to the first half of 2020. All of these numbers are based on 900 hospitals that have participated monthly for the last three years. 

When it comes to patient volumes, it’s a mixed bag. Patient volumes were higher when compared to 2020, but lower than they were before the pandemic. For those who want specifics, discharges between January and June of 2021 were 10.1% higher than in the first half of 2020, but when compared to the first half of 2019, patient volumes are down 4.4%. A similar trend can be seen for ER visits in hospitals, i.e. higher than in the first half of 2020 but lower than in the first half of 2019.

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Fortunately, the revenue of hospitals and health systems has increased compared to both 2020 and 2019! According to the same report mentioned above, this is because of outpatient visits. “Gross operating revenue,” excluding CARES Act funding for January to June of this year, was 18.2% higher than the same period of 2020 and 7.9% higher than the same period of 2019.

But all of these statistics look good for hospitals, right?

Well, while all of these do look good, expenses have also increased – affecting margins significantly. The first half of 2021 saw an 8.5% rise in expenses when compared to the first half of last year, and an increase of almost 10% when compared to the first half of 2019. 

While margins are increasing, expenses are increasing as well

Unfortunately, the COVID-19 pandemic is far from over – the Delta variant has reached the U.S. and has been in the news for the past few weeks. While healthcare providers have opened their doors to regular patients, COVID-19 cases are spiking once again, and this might be detrimental to hospital margins according to an official associated with the study mentioned above. 

Hospitals need to identify ways to reduce losses, improve patient safety, and avoid unwanted incidents that hurt the bottom line. But how can patient verification help?

How patient verification helps improve hospital margins

Accurate patient identification has been a topic of discussion for several years now, and identification errors have also given rise to a number of studies.

Accurate patient identification helps

  • Prevent medical record errors such as duplicate medical records and overlays
  • Prevent medical identity theft in real-time
  • Protect patient data integrity
  • Reduce denied claims by ensuring accurate, consistent information within medical records
  • Prevent medical errors that might lead to patient safety incidents
  • Avoid dangerous patient mix-ups, including transplant mix-ups
  • Ensure CMS compliance by sending out proper e-notifications to appropriate caregivers
  • Improve patient outcomes
  • Reduce hospital readmissions

All of the above, when considered together, can drastically reduce losses and improve a hospital’s margin. We know this because our leading patient identification platform has been helping several healthcare providers for years.

Patient verification made easy with RightPatient

A number of healthcare providers have chosen RightPatient to manage their patients’ medical records. In a post-pandemic world, RightPatient’s touchless patient ID platform makes the most sense, as it keeps everyone safe by preventing physical contact (when compared to other methods of identification). 

RightPatient reduces denied claims, improves patient safety, prevents duplicates and overlays, and prevents patient identity theft – boosting the bottom line of hospitals. 

How are YOU planning to reduce losses and improve margins at your healthcare facility?

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Denied Medical Claims Are Costly but Preventable with Patient Identification

The U.S. healthcare system is no stranger to problems, unfortunately. In fact, it has been plagued by a plethora of issues for several years. While some of the problems are definitely solvable, external issues alongside other factors cause the problems to continue. Some of the many problems are astronomical prices, the lack of price transparency, interoperability issues, the abundance of data breaches, medical identity theft, and patient safety issues. While we have covered some of these topics at one point or the other, let’s take a look at another crucial problem, denied medical claims, how they are problematic for everyone, and how positive patient identification can prevent them. 

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Denied medical claims are costly and cumbersome for everyone involved

Denied claims are not a recent problem within U.S. healthcare – most hospitals and health systems are quite familiar with them. One can safely say that denied medical claims are quite expensive – an average hospital can lose around $3.5 million due to them. However, denied claims not only affect hospitals but also insurers and patients, albeit in different ways – let’s see how.

Claim denials in a nutshell

In the U.S., healthcare is closely related to reimbursements from Medicare, Medicaid, and commercial insurers. Patients get health insurance, go to their healthcare provider, get treated, and that’s about it. However, a lot more goes on behind the scenes regarding healthcare reimbursements. 

After providing healthcare services to the patients, the hospital processes the information and sends the claims to the insurance company. While healthcare providers usually get reimbursed by the payer, some of them face expensive hiccups. Due to billing or coding issues, patient identification errors, medical record mix-ups, or other problems, the payer identifies inconsistencies after receiving claims, and they might reject or deny said claims. While some claims can be resubmitted, checking for and fixing the errors is time-consuming, costly, and requires a considerable number of resources. 

All of the above leads to back-and-forth exchanges between care providers and payers. Insurers have to reject claims, caregivers lose out on a significant amount of revenue, and many patients even receive shocking, incorrect bills. However, some even lose healthcare services, especially those associated with Medicaid.

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Let’s take a look at a few statistics to see how Medicaid patients suffer due to denied medical claims. However, do keep in mind that denied claims can be detrimental for any patient. 

A worrying study regarding denied claims

A very recent study has shed light on denied claims and how physicians or hospitals are reluctant to see Medicaid patients due to reimbursement issues. 

According to the study, at least 25% of Medicaid claims have been denied upon initial submission. On the other hand, 7.3% of Medicare claims were denied whereas commercial insurers denied 4.8%.

Moreover, the study also states that around 17% of revenue is lost due to billing problems associated with Medicaid patients, whereas the numbers are quite lower for patients covered by Medicare (5%) and other payers (3%). 

While any type of denied claim is extremely costly, the statistics show that the Medicaid ones are quite problematic. Moreover, since Medicaid is associated with low-income families, reimbursements are lower as well.

All of this just leads to caregivers being reluctant to look after Medicaid patients. 

Denied medical claims are preventable 

One of the topmost priorities of physicians and healthcare providers is to look after the patients, Medicare or otherwise. Instead of worrying about denied claims, hospitals and health systems can work on reducing or eliminating them with the right tools and strategies. 

Fortunately, RightPatient, the industry’s leading touchless biometric patient identification platform, can help reduce denied claims substantially.

Denied and rejected claims typically occur because of billing and coding errors – most of which can be traced back to medical record errors, patient mix-ups, and identification issues. RightPatient eliminates all of that, and more, as it ensures that the accurate information is fed to the correct EHR at all times. As a result, billing and coding errors are drastically reduced and so are denied claims – boosting the bottom line. 

How are YOU reducing denied claims in your healthcare facility?

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Misidentification of Patients Can Cause Deaths – How Are Hospitals Preventing Them?

Unfortunately, misidentification of patients is something that’s still a prominent issue in hospitals and health systems. In fact, just a few weeks ago, there was a patient who received the wrong kidney, which was just one example of the many wrong patient surgery cases. Fortunately, the patient survived but just imagine the implications if the patient didn’t live! Not everyone recovers from patient misidentification mishaps unscratched – some even lose their lives. 

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Although these cases are occurring more frequently, most healthcare providers are responding reactively rather than being proactive and preventing such cases entirely. That being said, let’s take a look at a couple of other patient mix-up cases and how RightPatient is ensuring identity management in healthcare facilities to avoid such cases.

Misidentification of patients – a few more cases

A patient got the wrong medications

This one is an old story but is worth mentioning since it shows the actual dangers of patient misidentification. A patient, Z, had gone in for cancer treatment and the patient mix-up occurred in a busy registration area, something that is quite typical in hospitals. The EHR user was quite new but followed the facility’s rules – she entered the patient’s name according to the driver’s license. Unfortunately, she clicked on the first EHR that appeared without checking the others or inspecting them to see if this was the patient’s medical record or not. She was oblivious to the fact that there can be other patients with the same exact name – something that is quite a common issue.

The patient was given a wristband with the wrong information. Later down the line, the EHR user asked the patient whether it was accurate or not – the patient responded positively. However, during a testimony down the line, the patient said that he wasn’t wearing any glasses to be able to verify it accurately and was actually depending on the hospital to ensure his safety. 

The patient was later sent to a busy area and the nurse asked whether his name was Z or not and also his birthdate – the most common (but unreliable) patient identifiers used. While the patient agreed, a mistake had already been made – as a result, the patient received chemotherapy for an entirely different patient whose name was also Z but had a different D.O.B.

During the same testimony, it was found out that this all happened because of miscommunication – the room was too loud so that the patient couldn’t hear properly, and he also said that the nurse had an accent that was difficult to understand. The nurse, on the other hand, said that the instructions were written as “day 1, day 8”, and she assumed that the patient came in on the scheduled day. All of these problems could’ve been avoided with positive patient identification using RightPatient – more on that later.

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Fortunately, while the patient received the wrong treatment, the side effects were few, although, it was classified as wrong medication administration, something that’s quite common when misidentification of patients occurs.

While patient Z was extremely lucky to have survived, not everyone does – just like the patient in the next case. 

The wrong patient was taken off of life support

This was quite a devastating case – the wrong patient was taken off life support

The patient, Samuel (pseudonym), was apparently admitted to St. Barnabas Hospital and was unconscious. Later down the line, it was detected that due to OD, he was left in a vegetative state and required life support. His sister was contacted, and after a few days, she made the very difficult decision to take her brother off of life support. 

Afterwards, it was identified that it wasn’t actually her brother but a different person entirely! Once again, this is a case of misidentification of patients. When the actual patient was admitted to the ER, the social security card identified him with his actual name (Samuel Richard Jackson). However, the hospital staff chose the medical record of Samuel Jackson, an entirely different patient. While the patient’s fate might have been uncertain, at least the proper family would’ve been notified if the accurate medical record was chosen. 

As can clearly be seen, patient identification errors have severe consequences for everyone involved. The patients receive the wrong medication and treatments, resulting in detrimental healthcare outcomes, hospital readmissions, or even deaths, whereas the healthcare providers face lawsuits, suffer from losses, and lose goodwill. All of this is entirely preventable by ensuring accurate patient identification.

RightPatient eliminates misidentification of patients

RightPatient has been protecting millions of patients in several healthcare facilities with its touchless biometric patient identification platform. During the registration process, it attaches a photo of the patient to their EHR, “locking” them essentially. Even if a patient with the same name or characteristics comes up, the registered patients’ records will be safe, since their faces don’t match. 

By identifying patients accurately right from appointment scheduling, check-in, and beyond, RightPatient eliminates chances of duplicate medical records, overlays, and patient mix-ups.

How are YOU preventing such mix-ups within your healthcare facility?