Hospital Acquired Infections are the Topmost Patient Safety Concerns – 4 Ways to Address Them

May 30, 2021/5770 views / 0 Comments/in BLOG, healthcare, Infection Control, Patient Experience, Patient Identification, Patient Outcomes, Patient Safety /by Matt Gibson

We started feeling the effects of the pandemic towards the end of 2019. The committed efforts in the US to create vaccines that would aid the hospitals and health systems in their fight against the pandemic have aided their return to a degree of normalcy. Caregivers are often concerned about the dangers of hospital-acquired infections (HAIs) as one of the foremost patient safety concerns. The cases of COVID-19 made it an even bigger cause for worry for everyone. Patients are conscious of getting infected in the hospital with the virus and with the rate at which it spreads, caregivers have to be extra committed to infection prevention. Understanding this, we can move further to look at how HAIs can be prevented in the hospital and how patients can be assessed without touching them, for instance, by using a touchless patient identity verification platform.

Addressing one of the trending patient safety concerns – HAIs

Hospitals are often perceived as a haven where people can be cared for as per their healthcare needs. However, the need to consider establishing policies to address the problems associated with patient safety concerns to forestall adverse health outcomes. Here are some ways in which hospitals can deal with HAIs.

Clean surfaces and patient equipment regularly

This is so important and almost traditional. It is one sure practice that either eradicates HAIs or reduces them to the barest minimum. Thorough cleaning and care for all surfaces in special parts of the hospitals such as where samples of blood, bodily fluids, or instruments that would be used to treat a patient are stored. Such care has to be administered to areas where people such as medics, suppliers, patients, or visitors are attended to. This will help to control the spread of germs that might have attached to their persons from outside. This is how control over infections can be achieved in the hospital.

The responsibility falls on healthcare providers to continue to institute practices that improve infection control in all facilities. Ensuring a clean environment with clean surfaces such as walls, chairs, tables, beds, doorknobs being cleaned and disinfected regularly and thoroughly. This has become even more important to do now more than ever. Disinfection of patient materials such as sheets and gowns must be carried out after each use. The use of disposable plates, cups, and spoons alone should be encouraged.

Enforce hygiene practices on everyone

One of the things we have picked from the pandemic is the consistent use of nose masks as well a practicing social distancing. That applies even in less clinical circumstances. It shows you just how crucial those practices should be encouraged within hospitals. The consequences are much dire in the case of poor hygiene practices in the hospital and health system. Caregivers will have a nightmare experience if a Covid-19 patient comes in contact with hundreds of other patients in an unprotected manner. People tend to not enjoy the use of masks, because of this set of people, it is important to enforce social distancing protocols in hospitals.

The use of signs warning against such unhygienic practices should be encouraged. A sign that reads “NO MASKS, NO SERVICE” can be placed in strategic positions in the hospital to restrict such carefree attitudes in the hospital. Informative designed posters can be used to educate people on the social distancing protocols should also be used. Hand sanitizers should be made available and compulsory for anyone who wants to enter the clinic. Maintenance might be costly but it is worth the effort nonetheless.

Workers in the hospital must project adherence to these rules for patients to emulate by maintaining hand hygiene, use masks, and maintain social distancing. New workers must be adequately trained and enlightened about the essence of a clean and disinfected environment.

Have a robust and updated infection control policy in place

The above-mentioned practices are but a few that help to maintain infection control protocols being administered by a standard caregiver. These policies must be renewed and retaught regularly enough and they must be shared with staff members to prevent HAIs.

Other recognizable practices that are commonly an important infection control policy include

The use of gloves
Use of personal protective equipment
Regular and proper disposal of weight
Ensuring proper etiquette while coughing
Avoiding needlestick sores and injuries

Using contactless solutions to prevent prominent patient safety concerns

Providing quality care and ensuring patient safety as a practice is extremely difficult and important. In improving patient safety and quality of care, multiple solutions can help care providers reduce HAIs and deal with other patient safety concerns such as poor identification of patients or a case of mistaken identity.

One of such solutions available is RightPatient, a touchless biometric patient identification platform that helps identify patients in any care situation and time. It also does this in a simple, safer, and more hygienic manner. The patient only needs to gaze at the camera to register and on subsequent visits by the care provider staff. The platform compares the live photo with the saved one and displays their accurate medical record after the match is found.

It significantly minimizes the dangers of infection control issues, prevents medical errors, reduces misidentification of patients and other patient safety concerns. It played an active role in the post-pandemic scenarios but it has been in existence for years in some health institutions because it has no deleterious effects attached to its usage.

Question is, what are you using to accurately identify patients and reduce HAIs in the healthcare systems while doing it?

How Professional Patients are One of the Crucial Challenges of Clinical Trials

May 28, 2021/5654 views / 0 Comments/in BLOG, Clinical Trials, Data Integrity, Patient Data, Patient Identification, Patient Safety, Professional Patients, Research /by Matt Gibson

Clinical trials have been around for years. They’re often a way of testing new treatments on people who are already requiring treatment for something. For those with terminal diagnoses, they may prolong life or improve the quality of their remaining time. Chronic conditions may be alleviated, and treatment once considered experimental and new may become mainstream after a successful clinical trial. They might allow the development of new drugs or instead, look at prevention or better diagnosis of disease. Clinical trials can help establish whether screening, imaging, or testing can assist early diagnosis or investigate how best to support those people diagnosed with a particular disease. However, all of these can be damaged by the challenges of clinical trials, and one of the overlooked ones is professional study subjects – let’s see how.

Clinical trials attract different types of individuals

For some, a clinical trial can simply be a way of getting a free treatment or being paid for the time the trial takes. Some patients will use any underhand means at their disposal to ensure their place on these trials, as for them, they are lucrative little earners. So many people are living with multiple illnesses that simply paying for all the medications can get expensive. Any chance that they find to try something for free is a lucky break for their finances. Then, many individuals are more altruistic. They simply want the chance to take part in something which might potentially change the course of treatment for other patients, some of whom may be their loved ones.

So, it was with the trials of the COVID-19 vaccines. The light at the end of the pandemic tunnel; a chance to gain a measure of protection against this virulent disease. Some people, however, were purely in the trials for their own ends. They wanted the vaccine first, both doses, and they would stop at nothing to get it – the majority of the trials face these types of individuals.

So how could these professional study subjects play the system like this and become one of the overlooked challenges of clinical trials? Lax patient identification is not the only answer, it’s far more complicated than that.

One way these professional study subjects game the system is to ignore the terms and conditions of the trial. They maintain they meet the criteria, when in fact they have an underlying condition that would automatically exclude them from taking part. Or they choose not to disclose that they are already participating in another trial when the rules of the second trial they are applying for clearly state that it must be the only trial they are enrolled in at any time.
Earning money may not be the sole motivator for everyone. Some people like to take advantage of freebies to save money on their medical bills. Others could have more nefarious reasons, like acquiring the drugs for recreational purposes. There is also a group of professional patients who hope the medicine or treatment being trialed will stop or slow down their disease, even if that’s not the prime reason for the trial. These patients are more likely to travel long distances to ensure they are in the group testing the new treatment, rather than receiving a placebo. They may also enroll in multiple sites under different identities. This has the potential to skew the results of the trial, which could affect the chances of a treatment being brought to the market.

Assuming a false identity is the way many of these professional patients get around the rules on participating in clinical trials. If they look alike, they could masquerade as their sibling, or simply purchase a forged identity online for a fraction of the money they stand to earn from the trial. For those who know where to look, fake documents are available for $50 to $100, and the earnings from a trial could run into thousands of dollars for each participant.
These professional patients are willing to game the system in any way possible. Even falsifying participation is not unknown – saying they took the drugs when they haven’t. That means they won’t show any effects, although they will still be treated as a trial member. If enough people on one trial game the system in various ways, the results could be irretrievably altered, and the rollout could be delayed or halted, no matter how promising the previous work had looked.

RightPatient prevents professional patients

Using a touchless biometric patient identification platform like RightPatient can prevent one of the overlooked but crucial challenges of clinical trials. It can detect blacklisted participants who try to use the trial to their own ends – eliminating professional patients in clinical trials. This increases the integrity of the trial and ultimately improves results. Because it allows accurate recording of someone’s participation in the trial, it prevents fraud, wasted effort, and delayed approvals – saving millions in the process and preventing trials from being shut down.

Clinical trials can benefit from using the RightPatient platform to correctly identify their trial participants. The trials will have accurate data, and the patients’ records will be correctly updated with their participation and the outcome.

5 Strategies That Can Rebuild Revenue Cycle for Healthcare Facilities

May 27, 2021/7688 views / 0 Comments/in BLOG, Data Integrity, Denied Claims, healthcare, Medical Record Mix-ups, Patient Data, Patient Experience, Patient Identification, Patient Outcomes, Patient Safety, Revenue Cycle Management /by Matt Gibson

As the pandemic wanes, at least for now, many businesses are rebuilding. The US healthcare sector is no exception, picking itself up and dusting itself down gingerly, preparing to welcome back patients and see an uptick in revenue again. Working on the revenue cycle for healthcare providers has never been more important.

For some hospitals and departments, it’s already too late – the pandemic forced them to close. Others are hanging on, with staff returning from furlough and machinery being switched on and recalibrated for the first time in over a year. As more people are fully vaccinated, it becomes simpler to see patients in person again, which will lead to the increase in revenue the healthcare sector badly needs. However, it’s not all plain sailing. Providers could still lose over $120 billion this year, so it is vital to be careful with any attempts to ramp up income. The fewer denied claims there are, the better the bottom line will be. That being said, let’s take a look at some strategies that will help optimize the revenue cycle for healthcare providers.

5 strategies to enhance revenue cycle for healthcare providers

Check the existing revenue cycle management processes

The first option is to see whether any immediate improvements can be made to the existing system. This will be down to the back-end developers and IT specialists and will not be visible to patients. After that, it’s time to look at the patient-facing part of the cycle. Ensuring staff members are fully trained in customer service is a good place to start with optimizing revenue cycle management. That way, they will know what questions to ask when registering or checking in patients and how to check their insurance, treatment codes, and eligibility. They will know how long to allocate for different types of appointments and when to ask for immediate payment.

Use technology to your advantage

The easiest way to ensure that everything runs smoothly is by identifying patients accurately right from the start of the treatment process. This could be done using a patient identity verification platform such as RightPatient that eliminates the need for asking patients questions, patient record mix-ups, and more, reducing denied claims in the process.

That was just one example – optimizing the revenue cycle for healthcare providers is not difficult, it just needs a bit of help at times. Technology can be that hidden assistance.

Prompt, correct coding, and billing is key

An organization should not expect prompt payment if its internal processes are lax. Ensuring accurate coding and billing leads to lower chances of denied claims. Complete elimination of denied claims is impossible, because of some uncontrollable factors, but rigorous checking of coding will, in turn, generate accurate bills which are more likely to be agreed on the first time by the insurers.

Utilize up-front collection

If possible, the up-front collection is the best way to optimize the revenue cycle for healthcare providers. This eliminates an entire step in the revenue collection process, as the bill does not need to be seen by accounts receivable at all. Instead, it lands on the collected revenue team’s side for processing. While this approach will not work for every patient, it can be an effective tool for immediate revenue generation.

Accurate patient identification underpins everything

Well-trained staff members are likely to know exactly how to identify a patient and take payment politely using a fast processing system, but the whole thing falls if the patient’s identity is incorrect on the system, or if changed details are input wrongly. Denied claims are annoying and time-consuming to rectify. There are ways in which technology can help minimize the chances of this happening, however.

Getting the patient’s identity and billing details correct from the first interaction with them makes things so much smoother. It prevents duplicate medical records and overlays, for a start. If a patient only has one EHR, there is little to no chance that the insurer will find fault with the claim and so will settle the amount faster. Denied claims cost millions of dollars for every provider, often due to poor electronic health records and a lack of robust identity checks. Incorrect patient identification puts the patients at risk too.

One of the most innovative ways of ensuring accurate patient identification from the get-go is by using RightPatient. This touchless biometric patient identification platform is being used by several healthcare providers and has several benefits. It allows patients to identify themselves even in virtual consultations and during in-person visits, all they need to do is look at the camera, meaning that they don’t have to run the risk of others overhearing sensitive personal data when checking into a clinic. Nor do they have to use touchscreens or keypads to enter information – making it hygienic and safer than ever.

RightPatient is the solution that ensures accurate patient identification, reduces denied claims, duplicate medical records, and ensures fast billing.

The Advantages of Telehealth and Why Hospitals Must be Cautious With It

May 26, 2021/7337 views / 0 Comments/in BLOG, healthcare, Medical Identity Theft, Patient Data, Patient Errors, Patient Identification, Patient Outcomes, Patient Safety, Privacy, Telehealth /by Matt Gibson

Telehealth has been around for a while now, even if it only came to prominence during the last year. A paper from the University of California, Davis suggests that telehealth started in the early 1960s. Authoritative websites run by major healthcare providers have been around for at least 20 years. The last year or so has seen remote solutions come into their own, with regular consultations held by video call, support groups for all kinds of ailments moving to online platforms, and routine telephone screening used to allocate patients to the appropriate staff member – exposing virtually everyone to the advantages of telehealth.

Given the pandemic, people were told to shelter in place. The healthcare system had no spare capacity to deal with seeing patients face to face. Patients were told not to attend the hospital or their regular clinic. Elective surgeries were canceled and routine appointments became virtual, conducted first by telephone and then by video call. The stuff of science fiction suddenly hit the mainstream – slowly demonstrating the advantages of telehealth.

Medical staff members are dealing with ever more complicated cases, among other things. Anything which can simplify and streamline this necessary engagement has to be tried, at least. The pandemic allowed a trial that otherwise might have been seen as driving patients away.

Remote healthcare has been growing in the last few decades. From emails requesting medical records or consultant second opinions, to routine online forms to fill out for regular repeat prescriptions or book appointments, the ability to integrate technology in healthcare is clear. Many primary healthcare practitioners no longer accept requests for repeat prescriptions by telephone but instead require patients to fill in their details online. Imaging reports can be filed online and shared electronically with a patient’s care team, while telephone or video consultations can save a patient having to visit the clinic unless a physical exam is necessary. This may allow the patient to fit the call into a scheduled break at work or arrange for others to take care of dependents for a short time.

The advantages of telehealth everyone loves

Telehealth does not necessarily even need anything more than a cellphone connection. A video connection may be preferable in some cases, but most screening and initial consultations can be carried out over the phone. No costly and time-consuming travel for the patient, no risk of delays for the practitioner. In these times of social distancing, it is best to minimize in-person contact, and telehealth is ideal for this. Patients who have been advised to shelter in place can still receive advice, treatment, prescriptions, and counseling with no risk to themselves or their specialist.

Telehealth also speeds up the sharing of information between healthcare teams. A report and images can be shared by email over a secure link far quicker than a physical package can be delivered. Sharing patient information online can expedite care, which in turn can improve patient outcomes, quality, and safety in healthcare.

Telehealth needs to be used with caution

While there are numerous advantages of telehealth, it still needs to be used with caution. Technology can be used to help healthcare, as long as it is used securely and correctly. No one wants a patient safety incident resulting from misdirected confidential information or an incorrect bill, after all. Telehealth is more than simply a way to help hospitals improve their finances. Facilities need to ensure they can demonstrate to patients and staff that telehealth is secure as well as slick. It can allow patients to access healthcare when they wouldn’t otherwise be able to, as it will put them in touch with a regular member of their team who is familiar with their case. This means a higher quality of care than if the patient was simply searching online for treatment options.

One option which is not mentioned so often is that telehealth visits can be billed faster. Good for the provider, not so great for the patient, who may also have to attend an in-person appointment for a physical examination after screening. Both the initial virtual consultation and the appointment on site are likely to be chargeable, even though initial screening has often previously been free. Some providers may decide to offer a package of mixed virtual and face-to-face appointments, but should always make this clear to the patient.

Telehealth is not for everyone

Telehealth is convenient for those who are busy and anyone who can get to grips with new software quickly. For patients who are not technologically aware, anyone who lives off the beaten track, in rural locations, or off-grid altogether, it is likely to be more of a challenge to access. Virtual consultations have their place, but in-person healthcare must remain for those who cannot or choose not to access it online.

Some patients will, after all, have reservations about virtual appointments due to concerns about data and personal security. A biometric touchless patient identification platform like RightPatient may help calm their worries. Because it is biometric rather than in-person or touchscreen activated, it can prevent medical identity theft during both telehealth or in-person visits.

It’s Time to Improve the Patient Experience as In-Person Medical Visits Are Back

May 24, 2021/7044 views / 0 Comments/in BLOG, Data Integrity, EHR, healthcare, Patient Data, Patient Experience, Patient Identification, Patient Outcomes, Patient Safety, Telehealth /by Matt Gibson

Now that lockdown is easing, in-person visits to medical facilities for non-urgent reasons can resume. Masks are being removed, people can come into closer contact than they could previously, and the routines of everyday life are returning. This is where hospitals can put into practice new ways of working which were adopted because of the pandemic and improve the patient experience.

RightPatient improves the patient experience

More virtual appointments to prevent waiting times and improve punctuality for those patients who do need to be seen in person. Telephone triaging so that the patient is routed to the correct specialist faster. Individual consultations rather than groups which may encourage patients to be more open about their ailment, or group sessions held remotely so patients who work better with a support network can still have that feeling of accountability. All of these, when used appropriately for the individual patient, can improve the patient experience, reduce patient safety incidents, and improve healthcare outcomes.

Virtual consultations may not be for everyone

Of course, a touchless biometric patient identification platform such as RightPatient can improve quality and safety in healthcare where it is used. As hospitals and other healthcare locations move towards dealing with higher numbers of routine patients again, anything which can simplify the process should be welcome. There is a significant backlog of routine procedures which need to be undertaken having been canceled in favor of treating COVID infected patients, so all the staff members are likely to be busy for some time to come. Some workers were furloughed, other facilities had departments closed and remaining staff diverted to caring for acutely ill patients. Now, they need to return to their more usual work, while picking up the pieces of disrupted patient treatment pathways and working to improve the patient experience.

Naturally, this had a knock-on effect on medical income, with the loss to hospitals estimated to be somewhere between $320 billion to $325 billion. Now that people are receiving vaccines at speed and the rate of infection is slowing, medical facilities can begin to work on regaining some of that lost income and treating those patients who may have chronic conditions or have developed one after overcoming COVID.

Normal, but not normal

Just because everything is opening up again doesn’t mean that everyone shouldn’t be alert to the potential for new variants of the virus. Like ‘flu and colds, the COVID virus mutates, and there is always the risk that the next outbreak could be just as virulent. Keeping social distancing, minimizing queuing, and ensuring adequate ventilation are practical ways to reduce risk to staff and patients. However, technology has a part to play too.

Improving-patient-experience-is-feasible-with-RightPatient

RightPatient has been improving the patient experience for several hospitals

Remote consultations save time, effort, the patient’s money, and improve the patient experience

Telehealth, the use of virtual or remote appointments rather than in-person consultations, has become popular for first consultations, initial triaging, counseling, and any discussion where actual hands-on physical examination is not required. For some people, it may be mentally less stressful to undertake healthcare appointments in this fashion. For others, it may be simpler and quicker, removing the need for time off work or lengthy journeys. Using telehealth the professional can easily work out which patients to call in for an in-person examination and who simply needs a new prescription or a referral to further care. Telehealth can take the form of a telephone call or video consultation, so most patients should be able to start their treatment pathway virtually. The reduced numbers of patients attending the facility will lower the likelihood of infection and reduce risk to staff and those patients who are clinically more vulnerable to the virus.

The public’s awareness of and engagement with healthcare staff has increased due to the pandemic. More people have been coming into contact with a wide variety of medical professionals as a result of the events of the last year. These people are not just those infected with the virus, they are members of the public who have struggled with loneliness and isolation, mental health issues, grief and loss, as well as those whose domestic arrangements were not suited to extended shelter-in-place requirements.

For many of these people, a remote solution is easier than an in-person visit. Actually leaving the house may be impossible for some, depending on their circumstances. It may be safer for them to remain at home, to have their medication delivered to them, and not to put their long-term health at risk by attending hospital in person. Hospital-acquired infections are a big risk to immunocompromised patients, and after a year of keeping themselves safe, they may be reticent about venturing out too far.

Touchless biometric patient identification solutions such as RightPatient can help healthcare providers ensure that they are treating accurate patients. Because RightPatient is biometric, patient identification is visually by camera rather than confirming answers to questions – it helps improve the patient experience during both virtual and in-person visits.

RightPatient can help healthcare providers treat their patients with less disruption and lower risk to the patients. The providers are still paid for their time and expertise, but the patient avoids an in-person visit unless an examination or procedure is indicated. That’s more convenient all around.

How to Improve Healthcare Outcomes and Reduce Readmission Rates

May 23, 2021/6770 views / 0 Comments/in BLOG, Data Integrity, Duplicate Medical Records, EHR, healthcare, Medical Identity Theft, Medical Record Mix-ups, Patient Identification, Patient Outcomes, Patient Safety /by Matt Gibson

Improving a patient’s outcome (for instance, their quality of life or life expectancy) is obviously the prime reason for treating them. Patients approach a medical professional with the hope of ‘being cured’ of whatever ails them, whether that’s by being prescribed medication to ease symptoms or having an operation or procedure to relieve pain or remove or transplant a body part to offer a better quality of life. When they are paying for their treatment, they have every right to expect that their life is better afterward. Hospitals that do not achieve the required levels of treatment outcome are routinely penalized, thus, they need to improve healthcare outcomes. These levels are measured by readmission rates. On average, over 2,500 hospitals are likely to be penalized because of their monthly readmission rates, even though the pandemic will have increased the chances of some patients having to be readmitted.

Improve healthcare outcomes with an effective patient identification platform

However, there are some very simple ways in which hospitals can improve healthcare outcomes and reduce readmission rates.

Identify your patient. Continue to identify your patient.

Correct patient identification is key. Ensuring that staff members are treating the right patient for the right ailment is, perhaps, needless to say, the best way to improve healthcare outcomes. Getting identification wrong can lead to any number of issues, from unnecessary operations or incorrect scans to potentially dangerous prescription medication being offered.

The best way of ensuring correct patient identification is by using a touchless biometric patient identification platform such as RightPatient. It helps improve healthcare outcomes, ensures timely sharing of appropriate information with other professionals, and ultimately helps lower the chances of a patient safety incident.

The data may be on the screen, and may well be correct. But front desk staff, nurses, medics, and others are only going to know this for sure if they use such a solution. The available data is also likely to show previous admissions, incidents that the patient may have been involved in, allergies, vital statistics, next of kin, and areas of concern for the patient’s health.

Many hospitals undertake patient surveys to help them improve patient care, and this option can be offered as a patient reaches discharge date, if appropriate.

Goals, KPIs, outcomes, HSMRs – whatever you call them, they help improve healthcare outcomes.

Improving the patient’s experience of their stay in the hospital will also improve their view of how well they were treated. A positive outlook has been shown to raise recovery rates. Plus, helping patients recover makes staff feel better too. Making a good outcome a key goal of the organization and the staff will help both sides. Suggesting a reduction in incidents from the previous year is a friendly way to ask for an improvement in figures, whilst still recognizing that employees are human and can make mistakes.

RightPatient identifies patient records accurately

No matter how good the records, unnecessary scans can be requested and patient information can be incorrectly recorded. It happens. If the patient’s identity can be verified accurately, then mistakes can be avoided.

Sharing is caring.

Sharing information with other caregivers can also improve healthcare outcomes and provide healthcare professionals with a rounded picture of the person they are treating. Not all patients will be happy with this option, but for primary care doctors, knowing where else their patients have already been treated is of great benefit when referring them to other specialties. Many people have to see a different physician for every ailment, and joined up care can make things much easier. When someone with a chronic condition ends up in the ER, a shared electronic health record allows everyone to know what medication the patient has already been prescribed and even whether certain common treatments have already been attempted.

CMS, therefore, requires healthcare providers to use CoP electronic notifications to let other named physicians know that they have a patient in their care. These notifications also alert others in the chain about patient discharge or transfer, which is important for ongoing care – using RightPatient can help with that. RightPatient also aims to prevent duplicate medical records, so acting against medical identity theft. All of this helps CMS compliance, which is good news for a facility’s finances, as fines for CMS breaches can be crippling after a while.

Contact us for more information on how RightPatient can help your facility and your patients stay safer from medical mix-ups and online impersonation by using our biometric patient identity management system.

When it Comes to Clinical Trial Challenges, Professional Patients are a Real Headache

May 6, 2021/6316 views / 0 Comments/in BLOG, Clinical Trials, Data Integrity, Patient Data, Patient Identification, Patient Outcomes, Patient Safety, Professional Patients, Research /by Matt Gibson

“Professional patients”, “duplicate test subjects”, whichever term you want to give them, are exceptionally dangerous and are one of the understated clinical trial challenges. Not only are they a danger to themselves, but they also put other patients in the trial at risk. Moreover, their involvement threatens the integrity of the trial(s) – research results are skewed significantly and that can cause effective medicine to be unapproved by regulatory bodies, generating billions in losses.

RightPatient protects the integrity of clinical trials by preventing professional patients.

If you’ve been following our latest series of blog posts closely, you’d know what we’re talking about. Even if you’re not, that’s not a problem, because we’ll be covering more on professional patients in this article. Let’s take a closer look at how they get into the trials, some stats that show how common these duplicate subjects are, how helping them has become a job, and how they can be prevented from trials with positive patient identification using RightPatient.

Just another tale that shows one of the overlooked clinical trial challenges

In a previous article, we’ve talked about different tales of professional patients in clinical trials, why it’s difficult to detect them in specific cases, and how being vigilant might help in rare cases.

A PI who dug deeper after experiencing professional patients firsthand

The gist of it is that in the case of some trials, it’s virtually impossible to detect the severity of the conditions via objective medical tests. As a result, research teams have to rely on self-reporting of the symptoms, and in some cases, these reports are exaggerated by professional patients. A PI (principal investigator) even witnessed that a professional patient participated in around seven trials in twelve months! Another PI remained vigilant and noticed that the patients lied by looking at their medical records – let’s continue from this one.

A study on the involvement of professional patients in clinical trials was conducted by Eric Devine, Ph.D., and fellow researchers. Unfortunately, the results were quite frightening and far worse than imagined – something every sponsor, CRO, and PI must know about.

Some unnerving stats about professional patients

A whopping 75% of individuals falsified information just to participate in clinical trials, and they were involved in two or more studies just in a single year. The misinformation was regarding their health, medications, and the symptoms they faced. For instance, around 33% of them concealed medical problems, 20% concealed recreational drug use, whereas 28% concealed prescribed medications. That’s not all they uncovered – 14% of the sample falsified about having the required condition(s) whereas 25% of them overstated their symptoms to be a part of the trial(s).

RightPatient-prevents-one-of-the-overlooked-clinical-trial-challenges-professional-patients

Ensure accurate patient identification and prevent professional patients in clinical trials now.

Helping others get into trials using deceitful tactics is a profession now

A crucial discovery Dr. Devine and his team made was finding the existence of a research expert who specializes in helping professional patients get into clinical trials. This “kingpin” researched and attempted to get into the study that consisted of Dr. Devine and the team because the payment was quite high. After gaining knowledge about the trial and the right answers to the questions, the individual charged others $40 to share what they needed to say and do to get into the trials.

Moreover, some individuals take up clinical trial enrollment as a profession and even maintain sites that have relevant information such as trial locations, study criteria, enrollment status, and so on. In those forums, they casually talk about how professional patients can get into clinical trials, according to Dr. Devine. In fact, organizations that check for deception are flagged by the site’s moderators, and also advise which clinical trials to skip if the patients want to enroll in a way that violates study criteria.

Professional patients are one of the lesser-known clinical trial challenges

This is just one of the many stories of professional patients – there are far too many of these duplicate test subjects. While some of these bad actors are discovered, others, unfortunately, make it through the trials undetected, something that is far more dangerous.

As mentioned at the beginning, not only does the presence of these bad actors put their safety in jeopardy, but it also threatens the integrity of the trials they participate in, leading to skewed results, halted or canceled trials, and billions in losses.

A potential solution to prevent duplicate study subjects

In a nutshell, professional patients must be prevented from participating. One of the most ideal ways to do so is by creating a centralized identity clearinghouse for clinical trial patients and ensure that the duplicate subjects are red-flagged whenever they try to enroll in a trial.

Fortunately, RightPatient can help with that. A touchless biometric patient identification platform used by several leading U.S. healthcare providers, RightPatient has the experience and capabilities to prevent professional patients in clinical trials.

Contact us now to know how we can help you protect the integrity of your clinical trials and prevent delays in approvals by eliminating a crucial problem – saving millions in the process and improving the efficacy of your studies.

Duplicate Subjects in Clinical Trials Are an Overlooked Pain Point – But They Can Be Stopped

May 5, 2021/6571 views / 0 Comments/in BLOG, Clinical Trials, Data Integrity, Patient Data, Patient Identification, Patient Safety, Professional Patients, Research /by Matt Gibson

We’ve been talking about duplicate subjects in clinical trials for quite some time now. That’s because they continue to exist in significant numbers, and, contrary to popular belief, these individuals DO hamper clinical trials in one way or another. While the impact on different clinical trials varies due to their involvement, the worst-case scenario is that the affected trial shuts down due to skewed research outcomes. As a result, promising medicine, medical procedure(s), or device(s) don’t see the light of day due to these fraudsters. That being said, let’s take a look at more real-life cases of professional patients and how a robust patient identity management platform can prevent their participation in clinical trials.

Prevent professional patients in clinical trials with RightPatient.

A few more cases of duplicate subjects in clinical trials

While we’ve seen a few cases where professional patients participated in clinical trials for the money or the free treatment involved, let’s take a look at a different case that shows why it is difficult to detect these fraudulent participants during enrollment – the case of patient Z.

Exaggerated, self-reported conditions lead to duplicate subjects in clinical trials

Those who are familiar with clinical trials know that potential study subjects or patients are vetted thoroughly before enrollment. For those who don’t know, in a nutshell, background checks are conducted, their physical conditions are screened to identify whether they are ideal for the trial via various medical tests, and interviews are conducted to identify any unwanted traits.

While these tests usually do identify any anomalies, they cannot identify conditions such as depression, anxiety, and even chronic pain, among other relevant diseases. Unfortunately, there are no objective medical tests (as of yet) that can determine whether a patient has any of the aforementioned conditions or not, only self-report screening instruments. As a result, exaggeration by professional patients regarding their condition(s) can get them enrolled in clinical trials, and that’s exactly the story of patient Z.

According to Dr. Thomas Shiovitz, he saw the peculiar case of a duplicate subject who actually went to seven sites within 12 months! Dr. Shiovitz states that he detected the patient in seven trials – however, the patient may have gone to more sites without being detected. Unfortunately, some of these studies were being conducted simultaneously, thus, the patient adversely affected most of their results.

When finally caught regarding his nefarious activities, the patient simply exclaimed “You caught me!”

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RightPatient prevents duplicate test subjects in clinical trials.

Some cases might be caught if the PIs remain vigilant

According to Eric Devine, Ph.D., he had somewhat of a similar experience. While conducting clinical trials or when talking to the patients, he witnessed a number of them who kept lying about one thing or another related to their medical conditions or identities. How did Dr. Devine detect the lies? It’s quite simple – he glanced at their medical records. There were even cases where he would recall a professional patient who came in with a different identity earlier – they were just desperate to participate in the trial. And this was not an isolated incident, Dr. Devine witnessed that many people utilized the same tactics to get into one of the clinical trials. This is exactly why we keep saying that duplicate subjects in clinical trials still exist, and in considerable numbers.

Therefore, after finding these fraudulent individuals, Dr. Devine tried to ensure that no more duplicate subjects were involved in his trials as they not only invite danger for themselves but also threaten the integrity of the trials.

Thankfully, RightPatient can remove the burden of detecting professional patients in clinical trials manually for Dr. Devine and for anyone who wants to ensure the efficacy of their clinical trials.

RightPatient prevents duplicate subjects in clinical trials

RightPatient has been helping leading U.S. healthcare providers prevent scammers from assuming their patients’ identities. It is a touchless biometric patient identification platform that prevents medical identity theft within healthcare facilities and at any touchpoint across the care continuum.

RightPatient identifies patients using their photos, and during enrollment, attaches them to their medical records. For subsequent visits, patients only need to look at the camera – RightPatient locates the accurate medical record after searching for a match.

Since it’s already tried and tested to prevent fraudulent individuals, it can do the same for clinical trials as well and prevent professional patients in clinical trials – saving them millions, ensuring the efficacy of the studies, and ensuring the safety of the subjects involved.

4 Strategies for Patient Safety Quality Improvement

May 4, 2021/6330 views / 0 Comments/in BLOG, Duplicate Medical Records, EHR, healthcare, Medical Record Mix-ups, Patient Data, Patient Identification, Patient Safety /by Matt Gibson

Patient safety has always been a much-discussed topic for healthcare experts, hospitals, and well-informed individuals. After all, by not ensuring patient safety, healthcare outcomes will be detrimental due to medical errors, mix-ups, hospital-acquired infections (HAIs), lack of proper communication, and more. These events lead to hospitals being hit with lawsuits and losing goodwill. In fact, one of the issues that cause patient safety incidents is medical errors, and a study indicates that they are the third leading cause of U.S. deaths. Moreover, with COVID-19, ensuring patient safety is a much bigger challenge and responsibility than ever before. The focus of this article is patient safety quality improvement and it’s quite clear that it is a must for U.S. hospitals and health systems.

That being said, let’s take a look at 4 strategies that improve patient safety quality, how medical errors are related to patient misidentification and mix-ups, and how ensuring positive patient identification can help.

RightPatient improves patient safety.

4 strategies for patient safety quality improvement

Providing proper training to healthcare staff members

One of the first tasks for patient safety quality improvement is to evaluate and identify which employees within your healthcare facility require training – they’re the ones dealing with the patients directly, after all. Whether it be nurses, registrars, patient safety professionals, or other staff, improving their skills can significantly improve patient safety.

Use quizzes, short interviews, and their recent performance to identify the ones that require training regarding the do’s and don’ts and patient safety incidents. Ensure that they know the critical aspects that can make or break patient safety within your facility.

Identify and work on reducing patient safety incidents

Patient safety incidents are ever-present in hospitals – they’re just waiting to happen unless addressed appropriately. Take a more proactive approach than a reactive one in identifying issues that might cause patient safety incidents down the line by conducting audits. While this might seem repetitive, it does ensure patient safety quality improvement and can help you avoid hefty costs in the process.

One belief many healthcare providers have is that conducting routine checks is enough. However, healthcare is a dynamic environment and there are new challenges every day that need to be addressed appropriately and in due time. Conducting checks regularly or whenever a serious incident occurs in your facility and monitoring to prevent these incidents using apps can also boost patient safety significantly.

Work on reducing hospital-acquired infections

During COVID-19, this is a strategy all healthcare providers must implement for patient safety quality improvement. Enforcing social distancing practices for everyone in the facilities is the only way to reduce transmission of infectious diseases. Ensure that people (both patients and healthcare staff members) are standing six feet apart, and use proper PPE. Moreover, provide sanitizers or handwashing facilities at crucial points to ensure better protection. Also, minimize or eliminate physical contact as much as possible, especially in registration areas for all incoming patients. Using a touchless patient identity verification platform can significantly help with improving hygiene, and in turn, patient safety.

Preventing medical errors

As previously mentioned, one of the biggest issues that cause patient safety incidents is medical errors, and most of these can be associated with patient misidentification, patient mix-ups, and duplicate medical records.

Imagine this – if a patient is misidentified right from the start, or is associated with an incomplete medical record, their entire treatment will be full of errors. Not only does this lead to wrong medications, but also leads to wrong transplants, longer hospital stays, readmissions, irreversible physical damage, and even deaths. Preventing medical errors, thus, becomes the topmost priority to enhance patient safety within hospitals – and that’s exactly what RightPatient does.

Achieve patient safety quality improvement with RightPatient

RightPatient is a touchless biometric patient identification platform that is used by leading healthcare providers to identify their patients accurately at every interaction. By using patients’ photos, RightPatient identifies them accurately right from the start and across the care continuum, preventing duplicate medical records, patient safety incidents, and medical errors.

Are you a responsible healthcare provider that is working to enhance patient safety? Contact us now to learn how you can improve patient safety, and more, with RightPatient.

Professional Patients Are One of the Overlooked Clinical Trial Issues – More Examples

May 3, 2021/5943 views / 0 Comments/in BLOG, Clinical Trials, Data Integrity, Patient Data, Patient Identification, Patient Safety, Professional Patients, Research /by Matt Gibson

If you google the term “clinical trials” right now, you’ll see that virtually everyone is talking about them and are extremely interested in the topic. That’s because the pandemic has thrust the topic into the limelight, leading to even the average person talking about clinical trials. While most of the world is interested in clinical trials to learn about the vaccines that can combat the infamous virus, we’re here to talk about the efficacy and integrity of such studies. We’ve already covered how and why “professional patients” or “professional study subjects” are one of the less-discussed clinical trial issues. Today, let’s explore a few more real-life cases that support our claim and how effective patient identity management with RightPatient can prevent the participation of professional patients.

Professional patients in clinical trials are one of the less-discussed issues.

Some examples to confirm professional patients are one of the hidden clinical trial issues

We’ve already talked about a case of a professional patient who falsified their information and participated in a few clinical trials. While the patient was in it for the money, let’s take a look at some other real-life cases.

A tale of lies

Patient Y had also participated in multiple clinical trials – three, to be precise, in a span of five years. According to her, these trials are short-term opportunities, and she turns down the ones that involve testing unproven drugs on her. The initial trial she participated in involved the use of a certain “botulinum toxin”, and while there wasn’t any payment involved, she got the treatment for free.

The next trial patient Y participated in was about the study of the same toxin, and the research team took her blood sample, conducted an ECG, as well as other tests. This time, she did receive financial benefits – one of the incentives she searches for in trials. However, she provided incorrect information this time around – she decreased her age as well as lied when asked if she got Botox earlier or not (she did receive it in the first trial). She chose to get into the trial because she was getting paid and because she was getting free Botox.

One glaring issue here is that even though the officials could have easily checked patient Y’s documents to verify her age, they didn’t, and she got to participate in the trial. This shows that not everyone who signs up as a participant is vetted thoroughly, which is why a robust patient identification solution is required – more on that later. Moreover, even though these professional patients are falsifying information to get into the trials, many of them believe that they are contributing to the medical community by being participants. Unfortunately, that is far from the truth, as they are part of one of the overlooked but crucial clinical trial issues that threaten the integrity of the studies.

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Are you preventing professional patients from your clinical trials?

Even regular test subjects know a few professional patients!

This case is different, as the patient involved, Z, never used any unlawful means to participate in trials, and even though he participated in some trials, he did so by complying with the rules and regulations.

However, patient Z did meet a number of patients who used misinformation and other means to participate in the trials, and according to him, they believe that the rules do not apply to them.

While patient Z participated for the financial benefits as well as helping advance medicine, he complied with all the rules and regulations. He used the compensation he received to pay off debts as well as support himself for around ten years – one of the trials that focused on Alzheimer’s paid him $31,000.

Moreover, as his grandmother has Alzheimer’s, patient Z feels that by participating in clinical trials to advance medicine that might be of use to her one day, he’s helping her.

“Professional patients” continue to be one of the overlooked clinical trial issues

As the above examples show, “professional patients”, “professional study subjects”, or “duplicate subjects”, whichever term use, still exist in clinical trials. They falsify information such as their age, identity, medical history, etc. to enroll in multiple trials simultaneously or consecutively. Doing so not only hampers their health and safety, but the safety of the other patients involved in the trials.

To make matters worse, their involvement skews the overall results of the research, leading to delaying the trials or even shutting them down due to undesirable but inaccurate information. Professional patients cause billions of dollars in losses, can lead to delayed approvals from regulatory agencies, and lead to wasted years of effort from sponsors, research teams, and CROs. These individuals must be eliminated from clinical trials right from the start – RightPatient can help with that.

Use RightPatient to prevent one of the overlooked clinical trial issues

RightPatient is a tried and tested solution in the U.S. – several healthcare providers are protecting millions of patients with it. It is a touchless biometric patient identification platform that uses patients’ photos to identify them accurately across the care continuum, and the same concept can be used for clinical trials.

RightPatient can prevent the participation of professional patients in clinical trials by red-flagging individuals attempting to participate in either multiple trials or at different sites of the same trial. It helps improve the efficacy of clinical trials, remove any unwanted individuals that can skew the overall results, and protect the integrity of these trials.

Contact us now to learn how we can help protect your clinical trials from skewed results with our robust patient identification solution.