Helping the Frontline Fight Against COVID-19


As we all come to grips with a new normal during this war with an unrelenting and invisible enemy, our thoughts are with those on the frontline who continue to risk their lives to save others. 

To all healthcare providers involved in this battle, we extend our deepest gratitude for your hard work, bravery, and sacrifice.


As a company, we have been discussing ways that we can help. One of our partners, CloudApper, has made an app called CliniGuard to help improve the safety and communication of frontline clinical teams during this crisis.

CliniGuard can help these resources to:

  • Quickly access up-to-date information on COVID-19 (knowledge base)
  • Easily share best practices and experiences
  • Document and notify others of incidents, accidents, and observations
  • Access checklists to improve training and ensure protocols are being followed correctly
  • Perform internal audits to address issues before they escalate
  • Centralize and automate communication efforts

As a small token of our appreciation, we are pleased to offer the CliniGuard app to RightPatient customers at no cost. 

Providers can be up-and-running on the CliniGuard app in a matter of hours. We hope that the availability of this app will help in the effort to save lives during the pandemic. 

Thank you to those on the frontline and working behind the scenes to save lives.


Ways in which patient engagement strategies prevent hospital readmission


One of the main determinants of performance in the healthcare industry is reducing hospital readmission. In layman’s terms, it means that the lower the hospital readmission rate, the better the services are of the healthcare system. Many healthcare systems are trying their best to lower their readmission rates to save costs as well.


Hospital Readmission Reduction Program (HRRP) was introduced by CMS in 2010 to deal with reducing hospital readmission rates. It has been successful, as it has helped to reduce readmissions by 8 percent.

On the surface, it might sound good and relatively easy. However, reducing hospital readmissions can be quite a challenge as it depends on several factors. Other than providing first-class care to the patients, the healthcare systems must also ensure the patients engage in post-discharge care management so that their condition becomes better, not worse.

How do the healthcare systems do that exactly?

Highlighting high-risk patients

During the post-discharge period, there are a lot of probable patients who might suffer from a medical issue. After identifying them, the task is to focus the engagement efforts towards these high-risk individuals. To determine the high-risk patients, the clinician can start looking at the healthcare conditions, which cause the highest readmissions. For instance, pneumonia, which is not caused by STIs or tuberculosis, causes 88,800 readmissions.

Not only medical conditions, but there are also other factors which can cause readmissions. Patients may have limited knowledge regarding specific topics. They may have limited health literacy, limited language skills, others may receive different information from different officials in the same healthcare system, and others can even be omitted from post-discharge care.

Patients can also be at risk of readmission if they are facing particular social determinants of health (SDOH). For instance, transportation issues, job security, and similar issues may prevent the patient from following up with the clinicians, which in turn will cause adverse health effects and thus readmission. Likewise, low earners will not be able to afford home care following the discharge.

The healthcare systems need to create follow-up procedures based on the above situations. By engaging with both the patients and their families and keeping in mind the SDOH, hospitals not only can make their follow-up strategies better but also help reducing hospital readmission.

Another solution to all these problems can be CircleCare patient retention app. It can provide essential health tips to the patients, keep track of their steps, maintain their medicine schedules, and also be a medium of communication with the hospital. After the hospital subscribes to CircleCare, the patients only need to download the app to use these benefits, which can help reducing hospital readmission significantly.

Engaging both patients and their family members

In the recovery phase, it is best to involve and engage not only the patients themselves but also their family members. This will help as the family members are aware of the patient’s preferences and thus can make him/her feel more comfortable as well as follow the instructions of the hospitals. This helps reduce the readmission rate by 25 percent for 90-day readmissions and 24 percent for 180-day readmissions.

Also, it is an excellent strategy to provide the guidelines in writing during the patient’s discharge, as it gives a detailed description for the patient to follow post-discharge. Statistics support this, as patients who were not provided with any detailed guidelines had 24 percent more chance to be readmitted.

Acknowledgment of SDOH

No matter the strategies, some patients may not be able to comply with the post-discharge and follow-up guidelines, which may not even be there fault. The SDOH can act as a barrier to their betterment.

According to Health Services Research, if the SDOH were factored into the HRRP, 21.8 percent penalty reduction would take place.

SDOH is not considered in the HRRP. The hospitals can provide questionnaires to the patients or their family members to find out whether they face any of the SDOH or some other barrier while availing post-discharge healthcare and follow-ups.


As there are various problems which might be faced by the patients – SDOH, lack of written instructions, or others, the best possible solution would be to give them something which they can access according to their convenience. CircleCare can not only engage the patients, but also keep track of their information like blood glucose, blood pressure, and remind them of their medicine intake. It also provides the patients with health tips and rewards and can be used to provide detailed instructions post-discharge as well as share health updates with the hospitals. All this will not only help improve the health of the patients, but it will also be a platform where the patients can be more engaged with the hospital by sharing their health-related statistics so that the officials can provide proper feedback. This, in turn, will cause patient satisfaction to rise, and ultimately, patient retention will be achieved.

healthcare apps and wearables are effective for managing personal health

On The Fence About Using Healthcare Apps and Wearables? This May Change Your Mind.

healthcare apps and wearables are effective for managing personal health

The following post was submitted by Jeremy Floyd, Director of Sales with RightPatient®

If you are still on the fence about using healthcare apps and/or wearables to better manage individual health or if it’s a brand new concept that’s peaked your curiosity but you want to know more, recent survey results may nudge you closer to adoption. Reported by mobihealth news, the survey polled 1,1015 American adults asking if they were interested in using a mobile app to manage their health. Two-thirds of survey participants responded “yes.” Two-thirds! The research report linked to the survey reported that (no surprise) millennials were more than twice as likely to show interest in using a mobile app for personalized health management compared to adults 66 and older.

healthcare apps and wearables are effective for managing personal health

Recent survey results indicate that more American adults are open and willing to the use of healthcare apps and wearables to more effectively manage personal health.

The survey went on to report that survey participants were most interested in tracking :

  • Diet and nutrition (47%)
  • Medication reminders (46%)
  • Symptom tracking (45%)
  • Physical activity tracking (44%)

The overriding point that the survey illuminates is that the era of using healthcare apps and wearables for personalized health management is upon us. No longer just shiny new tools that offer basic functionalities only used by the elite, healthcare apps and wearables are becoming vital tools that encite behaviorial shifts needed to more effectively and proactively manage our day-to-day health regimens.  Couple this with the fact that mobile is the fastest-growing sector of the digital health market, and the new personal health management paradigm isn’t hard to picture. 

Just a few short years ago, the birth of healthcare apps and wearables brought us clunky, rather inefficient tools that focused mostly on data reporting and wellness metrics. However, as the market evolved, the utility and connectivity of these tools matured, and more solutions were built that began to not just report data, but analyzed, shared, and extracted wisdom from it too. Apps and wearables went from “cool” to “essential” for effective health monitoring and data that produces actionable results to improve outcomes. And it seems like, it virtually happened overnight.

It could also perhaps be argued that the psychology of using of healthcare apps and wearables is as critical to the function of the tool itself. As notorious creatures of habit, our society tends to cling to tried and tested methods that have proven to be effective. Few are willing to take a leap of faith and venture into new territory that could otherwise disrupt the status quo, especially when it comes to a topic as sensitive as healthcare. Your health, is after all, your life. But what we are beginning to see as more of these healthcare apps and wearables prove their worth is a shift change in a willingness to try, backed by more physicians, healthcare providers, and peers who stand behind these tools as a necessary and essential part of patient activation in the spirit of improved patient engagement to improve outcomes. More patients are starting to look around and accept that the smartphone and digital health tools just can’t be ignored any longer and must be incorporated into their regimens throughout the patient journey. Now, it becomes a question of choosing which tools (or combination of tools) will be the most effective, based on the unique needs of each patient.

Embrace these new tools. Relish their portability. Talk to your doctor. Discuss them with your family and peers. But above all, give them a chance to make a difference. 

 On The Fence About Using Healthcare Apps and Wearables? This May Change Your Mind.Jeremy Floyd is Director of Sales with RightPatient®. With over 5 years of experience in providing patient safety and patient engagement technical solutions to the healthcare industry, Jeremy speaks around the country to healthcare professionals on the future of health empowerment.

healthcare apps medication adherence reminders

Medication Nonadherence: Healthcare’s Avoidable Achilles Heel

healthcare apps medication adherence reminders

It’s no secret that medication use and health care costs have dramatically increased during the previous decade in the U.S. According to the International Society for Pharmacoeconomics and Outcome Research (ISPOR), adherence is “the extent to which a patient acts in accordance with the prescribed interval, and dose of a dosing regimen.” Adherence to medication therapy is often one of if not the most critical aspect of medical treatment, particularly the treatment of chronic conditions such as diabetes and hypertension. Perhaps even more alarming is that 20% of nonadherence cases are for prescriptions that never get filled!

healthcare apps medication adherence reminders

The rising use of mobile healthcare apps to increase medication adherence is helping reduce costs and improve health outcomes.

Despite the importance of adhering to a medication schedule, medication nonadherence is a serious problem costing Americans anywhere between $100 billion to $289 billion a year with the World Health Organization (WHO) recently stating that the average nonadherence rate is 50% among those with chronic illnesses. Furthermore, research indicates that failure to follow prescription instructions causes approximately 125,000 deaths per year and up to 10% of all hospitalizations. The consequences of nonadherence include: Read more