Another day, another mistaken patient identification error. However, it was a bit...

Let’s face it – no patient thinks about going home and logging...

The number of patients who seek treatments for their ailments at retail...

Healthcare organizations are continually pursuing ways to improve their processes to enhance...

Patient engagement refers to the concept of the patient’s behavior where he/she...

Patient identification has been haunting the healthcare industry since its inception. Using...

Patient identification or lack thereof is a topic which we hear about...

There are quite some differences between engagement and experience. However, in the...

One of the main determinants of performance in the healthcare industry is...

Patient safety incidents should be taken seriously by all hospitals. Unfortunately, CMS...

Mistaken patient identities in the healthcare industry are nothing new – a...

On the last day before leaving, I decided to stop by the...