How Opioid Abuse Exposes Hospitals

How Opioid Abuse Exposes Hospitals

How Opioid Abuse Exposes Hospitals

Whenever I’m talking to a healthcare provider about RightPatient, the topic of “frequent flyers” inevitably arises. For those who might not be aware, frequent fliers are patients that use different aliases to obtain healthcare services. It’s estimated that between 2-10% of patients arriving at the emergency department (ED) provide some kind of false or misleading information about themselves. Typically, these patients are lying about their identity to obtain prescription medications, and most of these are for opioids.

Since these patients lie about their identity or demographic information, hospitals often end up writing off a considerable amount of money for their services – up to $3 million annually on average. Aside from these financial losses, frequent fliers also pose other risks to providers that are associated with patient safety and quality of care. Why? Because they also frequently lie about prescription drug use or addiction.

What’s worse is that this behavior is not limited to frequent fliers. Any patient can lie about their addiction. Many of these patients lie about their addiction to opioids, specifically. As we all know by now, the U.S. has a serious problem with opioid addiction, a crisis that killed over 33,000 Americans last year. This crisis has no rules or boundaries, and does not seem to select for a particular demographic. Anyone is susceptible to getting hooked on opioids because they are so addictive.

The opioid epidemic has far-reaching consequences that extend beyond the health of the patient; however, in the ED, this is the primary concern of a clinical team. Considering the circumstances, this question seems relevant – “how can healthcare providers ensure high quality of care when patients lie about their identity and/or drug use?”

RightPatient can play an important role in helping to answer this question. Our AI platform can accurately recognize the patient and offer key clinical insights by detecting patterns in the patient’s appearance over time. Clinicians won’t need to rely on the words lies coming out of a patient’s mouth, patients with no ID, or expensive tests. RightPatient automatically knows who the patient is and whether or not they are at risk of opioid abuse.

ED nurses who suspect a patient of abusing opioids will typically search the patient’s belongings to make sure they aren’t prescribed something that could cause an adverse event or even kill them. Unfortunately, the human eye, clinical intuition, and patient reliability have many shortcomings. Luckily, RightPatient can augment clinical diagnostics with cognitive vision to help fight the opioid epidemic and save a lot of lives and money in the process.

Data Personalization in Healthcare

Data Personalization in Healthcare

Data Personalization in Healthcare

Personalization in healthcare – everyone talks about personalized medicine, how about data personalization?

One size does not fit all. Thus, medicine is seeing a shift from a standard model of care to a personalized model of care. The emergence of cloud computing, wearables, machine learning, and continuous progress in data management has made the delivery of personalized medicine more possible. Personalized data along with predictive analytics would change the way medicine is practiced today. It has the power to create a proactive health system that can help to address diseases at their earliest phase. Personalized data will help to craft medical solutions “especially for you,” rather than a single solution for all. It would also help consultants to free up time so that they can concentrate on developing a lasting and trusting relationship with patients.

When the human genome was first decoded, there was tremendous excitement about the ability to predict diseases and provide personal health solutions; however, soon it became evident that our overall health cannot be determined by analyzing small snippets of our DNA, as valuable as they might be for understanding specific risks. Medical or health-related decisions cannot be made in the absence of better personal data or a more holistic understanding of the person being treated.

With the help of personalized data, it would be possible to shift from the so-called model based on diagnosis and treatment to one of early disease detection and even a predictive model of medicine, along with personalized solutions.

Traditional medicine has depended not only on the phenotype and genotype data but other variables as well – a personal relationship with the patient, understanding patient lifestyle issues, surroundings, life events, social and family conditions, and much more. Data personalization can help to bring back that edge to automated systems through the customization of data. Data personalization is about delivering the right information about the patient, to the right person, at the right place, at the right time, in the right way. More than ever before, this is now conceivable due to better availability of personal data, personal devices, services, and applications.

Data personalization would make it possible to create a reasoning engine that has the ability to predict and make recommendations by using personal data of the patient provided by various resources.

Data personalization can take personal medicine many steps forward by adding the human touch and predictive analytics.

Perhaps in making medicine personal and predictive, personal information is what seems to be missing. If included in the algorithm, it would surely make predictive analytics more accurate and dependable. Personalized data would help to serve patients in the best possible way by shifting focus from merely disease determination to prevention, timely intervention, and better treatment.

Data personalization should not be taken as something new in medicine; in fact, it is a more natural way of providing health services, and closer to the traditional practice of medicine as it is about integrating the psychological, behavioral, and other measures that have become possible due to improvements in technology.

Combining the human biology with existing knowledge of epidemiology and clinical medicine would result in more personalized care. It is more like giving a human touch to the technology – something that has been a characteristic of traditional medicine, supporting the notion that doctors know their patients far better when a closer relationship is established. Thus, personalized data can augment that missing human factor in modern practice.

As more electronic personal data becomes accessible, systems become more intelligent. Having better learning capabilities and better availability of personalized data would revolutionalize the way we provide healthcare.

 

RightPatient-beckers-hospital-review

Leaders of healthcare gather in Chicago for Becker’s Hospital Review Conference

RightPatient-beckers-hospital-review

Just as the cooler weather finally emerges in hot & sunny Silicon Valley, I was summoned to attend the Becker’s Health IT and Revenue Cycle Conference in the windy city of Chicago. Downtown Chicago is definitely one of the most beautiful destinations – I was excited. Mike (the co-founder) found a great apartment with the Airbnb app – a high-rise tower right next to the Whole Foods market and within walking distance to the venue for this year’s conference. I arrived a bit late that evening and most restaurants were closed by the time I was ready for some self-indulgence. So, I reluctantly grabbed some salad at a nearby sports bar and decided to enjoy the mesmerizing Chicago skyline as I walked back home – a great start.

RightPatient-beckers-hospital-review

Our booth setup was nice, although we wondered why some smaller sponsors got a better booth space than we did. We were shoved in the middle of many random companies when a bronze sponsor (and a “competitor”) was enjoying one of the most amazing locations – the benefits of the “circle of friendship,” I guess!

After learning a bit about how RightPatient prevents duplicate medical records and eliminates chart corrections in different EHR systems (just one of our many benefits), Walter R. Houlihan, the Senior Director of Health Information Management at Baystate Health spontaneously uttered, “yeah, I see the duplicates and record mix-ups all the time. My team is the one that fixes them.” Baystate Health needs our biometric patient ID product – please buy it!

RightPatient-patient-id-bob-osu

Bob LaFollette, COO and Senior Administrator of Urology from OSU

Another visitor, Bob LaFollette, COO and Senior Administrator of Urology from OSU was a charming and interesting individual. His first question to us was, “Guess what OSU stands for?” Between guesses of Oregon State University, Oklahoma State University and so on, we were corrected with the right answer – Ohio State University. He got a kick out of it!  Besides the fun and warm conversations, Bob was absolutely ecstatic with hearing how RightPatient helps with patient safety and how we automatically add patient photos into medical records. If Bob was the decision maker, I bet it would have been awesome for us.

 

 

RightPatient-Zero-gravity-skin

Towards the end of the second day, I made an effort to go around and meet other companies. I have never seen so many Revenue Cycle companies all in one place – looks like money collection is the game in healthcare! There was even a company that helps to collect & recover money from international patients! I couldn’t even begin to imagine what tactics and strategies they follow in certain countries but it can’t be anything better than tactics used by the bounty hunter. Another interesting company was called Zero Gravity. Their feature product on display was an LED-based anti-aging facial rejuvenation system. People had lined up for a free session – why not? It’s free.

RightPatient-Zero-gravity-skin

There were some awesome presentations, discussion, and workshops – I only attended one session by Ms. Murphy of the University of Chicago School of Medicine. It was amazing and I will write a separate post all about it. It was also great seeing the CrossChx team – once rivals, now we work together very closely. They focus on their Olive AI product while we provide biometric patient ID even to their clients.

rightpatient-mizan-sugar-ray-leonard-beckers-patient-id

To top off a great weekend, as we were preparing to wrap up, the boxing legend Sugar Ray Leonard emerges seemingly out of nowhere to take pictures with everyone. Well, a great way to end the show with a lasting memory of the charming champion!

 

At the Becker's Conference, learn how RightPatient prevents patient fraud

At the Becker’s Conference, learn how RightPatient prevents patient fraud

At the Becker's Conference, learn how RightPatient prevents patient fraud

The Becker’s 2017 (and 3rd annual) Health IT & Revenue Cycle Conference is only a few days away! Needless to say, we’re excited, and it’s not just because George W. Bush and Sugar Ray Leonard will be there. The conference has a great lineup of speakers, presentations, and, ahem, vendors like RightPatient that will be providing a wealth of information on a variety of important topics.

The timing of this conference could not be better considering the recent Equifax data breach, which puts over 140 million Americans at risk of identity theft. This has serious implications for healthcare, but the good news is that patients and providers can mitigate their risk with RightPatient.

Since our inception, we have always recommended Photo Biometrics with RightPatient and have never deviated from that position. This didn’t come out of left field; we are, by far, the most experienced vendor in our market segment with 15 years of experience in biometric technology. We have worked with many biometric modalities, implemented our technology in projects around the world, built some massive biometric matching systems, and generally know this stuff inside and out. That’s why we always knew what was best for healthcare and had a vision of how Photo Biometrics would be used with our platform to transform the way that patients are identified.

 

RightPatient accurately identifies patients by simply capturing their photo. At provider locations, this is critical to prevent identification errors and medical record mix-ups that affect patient safety, revenue cycle, and data integrity. With 1,000 patients dying each day from preventable medical errors and hospitals writing off millions of dollars annually from denied claims and patient fraud, health systems should have an easy time justifying RightPatient.

But, for good measure, we now have the Equifax breach. Patient fraud was already a serious issue with 2-10% of patients showing up at the ED and providing false information (I’m looking at you, frequent flyers). We’ve heard countless stories from customers before they implemented RightPatient about frequent card sharing and outright fraud that was costing them millions in annual write-offs (RightPatient has since eliminated these issues). With the personal data of over 140 million Americans now compromised, how much easier will it be for someone to obtain care, access healthcare information, or gain a medical record release under a stolen identity?

Here’s the bigger question – why deal with any of these risks at all? For a small monthly fee, healthcare providers could implement RightPatient and solve these issues. When patients interact with their providers, RightPatient captures their picture and accurately identifies them. The service is contactless (ideal for hygiene/infection control), supports mobile devices (e.g. EMTs, unconscious patients, home health visits), and the patient photos that RightPatient simultaneously captures deliver unparalleled value in various ways.

If you have a chance, stop by our booth #1003 at the Becker’s Conference to check out why RightPatient is transforming patient ID in healthcare and to learn about our vision. We look forward to seeing you there!

Patient-identification-errors-are-prevented-with-RightPatient

Prevent Patient Record Mix-Ups Before It’s Too Late

Patient-identification-errors-are-prevented-with-RightPatient

It’s no secret that patient identification is a challenge, but unfortunately, a frightening number of “wrong patient, right procedure” mix-ups still occur every day in hospitals and health systems around the country.

For example, an article published on bostonglobe.com highlighted a case at UMass Memorial Medical Center where a patient was mistakenly diagnosed with cancer and underwent unneeded medical procedures before hospital staff discovered a mix-up with the patient’s CT scan results. And, according to the article, this is far from an isolated case of mistaken patient identity at this hospital.

RightPatient-can-prevent-medical-record-mixups

The good news is that there are tools that can help hospitals and health systems prevent such dangerous mistakes.

The RightPatient® Cloud, for example, is designed to prevent mix-ups and cases of mistaken identity by streamlining patient identification procedures and reducing the risk of human error—all while dramatically increasing the chances that the right patient receives the right treatment from the right providers.

Most hospitals and health systems rely solely on patient identification procedures that require healthcare staff to use two pieces of patient information, such as full name and date of birth, to match patients to their medical records.

However, in today’s bustling healthcare atmosphere, it can be easy for healthcare staff to forget to perform proper patient identification procedures. And, many patients do not speak English, are unconscious or have similar names and birth dates, all of which increase the risk of medical mix-ups.

Patient-identification-errors-are-prevented-with-RightPatient

Healthcare regulators and public health officials are increasingly sending the message to hospitals and health systems that the time to make changes to patient identification procedures is now—before a potentially disastrous mistake occurs. 

By implementing the RightPatient system, hospitals can eliminate patient identification guesswork for healthcare staff. That’s because the RightPatient system captures a photo of each patient upon admission to the hospital.

After the patient is enrolled in the system, the patient’s medical record is locked and can only be opened using the patient’s unique biometric identifiers. The system can be installed on any smartphone or tablet, making it portable enough to meet the unique needs of staff and patients.

Although hospitals are spending millions of dollars on electronic health record systems, population health software and other advanced equipment to protect patients and streamline operations, most of these systems overlook a fundamental aspect of patient safety: Ensuring that healthcare staff are accessing the right records and providing the right care to the right patient.

EHR-statistics-RightPatient

  • The bottom line is that healthcare consumers go to hospitals to get well and hard-working doctors and nurses do everything in their power to make that happen. When patients are not identified correctly, bad things happen.
  • The sad fact is that one simple medical record mix-up resulting from a patient mismatch is all that it takes to throw a patient and their family into distress, negate the hard work and dedication of the doctors and nurses who are trying to help, and damage the reputation of the hospital where the incident occurred.

With RightPatient, all that is required to eliminate these risks is a simple snap of a camera when a patient walks into the hospital. That doesn’t sound like too much to ask, does it?

patient-identification-system-helps-reduce-opioid-crisis

How to identify patients with opioid abuse or addiction treatment?

patient-identification-system-helps-reduce-opioid-crisis

Addiction to opioids is a serious problem that is plaguing society. As a result, treatment of this needs to be taken as soon as possible because it becomes very difficult to overcome this,  at later stages. Attending opioid drug treatment centers in Columbus Ohio is the best way to stay away from the addiction of opioids and recover completely. There you will get the best assistance and guidance from the experts that force you to defeat your craving for taking opioids. It is very difficult to control your urge at your home. But in these places, you can easily quit your bad habits. The reason being, in rehab centers, you get chances to meet like-minded people who also want to quit their opioid habits.

How to identify patients with opioid abuse or addiction treatment?

Common signs to identify patients with opioid abuse

  • The inability to control opioid use
  • Uncontrollable cravings
  • Drowsiness
  • Changes in sleep habits
  • Weight loss
  • Frequent flu-like symptoms
  • Decreased libido
  • Lack of hygiene
  • Changes in exercise habits
  • Isolation from family or friends
  • Stealing from family, friends or businesses
  • New financial difficulties

How can biometric patient identification help detect and prevent a patient’s opioid addiction?

In today’s world, a biometric patient identification platform is one of the best and secure way to identify patient’s data integrity. Global healthcare has moved away from its dependence on paper-based therapeutic studies toward the use of electronic health records (EHR). 

So if you or your loved one is abusing opioids, by using a biometric patient identification platform like RightPatient, hospitals can easily identify the patient’s addiction towards opioids. It can red-flag once they go through the identification process, detecting whether they are assuming someone else’s identity or not to attain the drugs. Several hospitals are using RightPatient to improve revenue cycle, enhance patient safety, and reduce the creation of duplicate records as well. 

Here, we have mentioned some benefits of utilizing this to instantly identify patients’ data integrity that includes:

  • Detailed and up-to-date data at the time of service
  • Highly coordinated and effective care
  • Safe sharing of patient information among doctors
  • More infrequent medical mistakes
  • More reliable prescribing practices

These advantages depend on clinicians, hospitals, and other healthcare departments to carefully test patient identifications during all therapeutic encounters. 

If you or your loved one is addicted, kindly visit an opioid treatment center that helps you know how to abstain yourself from the use of opioid and lead a simple life. Although there are many approaches to treat your addiction to opioids, enrolling yourself in a good rehab center is, of course, the most effective way. These centers offer you many programs according to your needs and help you to recover completely. When you make a decision in your mind to attend an opioid treatment program, make sure that you select the best one available in your locality. For this, you need to conduct thorough research and find out the one that suits your requirements as well as budget.

How to identify patients with opioid abuse or addiction treatment?

There is a number of opioid rehabilitation centers in Philadelphia that offer excellent rehabilitation facilities and numerous programs including medical and behavioral treatments. These programs motivate you to quit taking opioids. These centers are located in almost all states of the USA. You can easily find rehab centers in your state that offer excellent facilities. If location is not a problem and geographical limits are not a major concern, you can also look for rehabs outside the USA. This provides you with a wide range of options to choose from. The main benefit of this is that you’ll be able to take advantage of the best rehab facilities for your loved ones in the event you are not satisfied with the existing opioid rehab centers in your state. There are several international options available in other countries too. You can avail the best of the bests. Before enrolling yourself in an opioid center, ensure that you make proper inquiries about their facilities, programs, and fee structure.

Facilities offered in opioid centers

  1. Opioid centers are committed to offering you expert advice and assistance which will help you to defeat your craving for taking opioids. They will also help you to understand the harmful effects of the opioid on your health as well as your family and social life.
  2. Opioid rehab centers offer gender-specific programs and treatments customized according to your specific needs. These programs encourage you to stay away from opioid use and you can live a sober life with your family.
  3. Most of the centers offer you medication treatment that reduces the craving of opioid consumption in you. They employ doctors, physicians, and specialists so that they can offer you proper medication to treat your addiction.
  4. Apart from this, they have several other programs including dual diagnosis, intensive outpatient, sober living, professionals programs, and family outreach programs to inspire you to defeat your urge and live a healthy and happy life.
  5. The rehab centers also have in-house psychologists, trainers, and psychiatrists to help and motivate you to stay away from opioids. They show you the right path following which you can lead a happy and fulfilling life.
  6. They also organize alumni programs where you can meet those individuals who came there as patients and now leading a fulfilling and healthy life.

Opioid rehab centers are the best places to treat addiction. They not only teach you how to stay away from them, but also help you understand their bad effects on your personal, social, and family life. The experts in rehab centers motivate you to defeat your urge of taking opioids and show you the brighter side of life. You can completely rely on their services as they always encourage you to live a healthy, sober, and fulfilling life.

protecting patient data in healthcare

How Doctors Can Transmit Patient Data Securely

protecting patient data in healthcare

The following guest post on protecting patient data was submitted by Heather Lomax.

Communication efforts in the last few years have greatly advanced between doctor and patient. Instead of having patients drive out for a visit or make drawn-out phone calls every time something needs to be discussed, some doctors’ offices have started to use online portals and email correspondence with patients. These options are extremely efficient, but they also place patients at a higher risk of medical identity theft. Therefore, special measurements need to be taken in safely transmitting patient data.

protecting patient data in healthcare

Doctors must take precautions when sharing patient data. Learn more about how doctors should protect your PHI in this guest post from Heather Lomax.

PHI Data and Email Encryption

First and foremost, patients need to make sure their devices are encrypted when they access medical data. Not operating on such a system places data at risk for theft with ease. Therefore, portals offering medical data need to be encrypted as well. Patients should be made aware that if their computers at home are not secure, then they place their data at risk there as well. Sending patients emails also requires another degree of encryption.

Different Types of Email

Several types of emails exist when it comes to safely transmit data information to patients. For web-based email applications, doctors’ offices and patients alike need to use accounts with HTTPS encryption. This method is the only means by which web-based email is secure. The email is sent to a patient should also be encrypted using either PGP encryption methods or Symantec Digital IDs. In both of these aspects, each email comes with its encryption.

Use Cloud Services for Fax and Email

HIPAA regulations make specific claims about how data should be transmitted between office and patient. One of the methods to use for this communication relies on cloud services for both faxes and emails. These cloud services have their own firewalls and encryption procedures, and they make certain that data only goes to a specific location. More often than not, a specific receiver has to acknowledge that they accept fax. A VPN access code can be used for this process.

Biometric Identification

As passwords become obsolete and even unsafe for healthcare data security, biometric identification is steadily rising in practice when it comes to accessing sensitive information. With passwords comes the potential of breaches in security, even with the most carefully crafted codes. However, with the use of fingerprint analysis, retina scans, and facial recognition software, it’s nearly impossible for identity fraud to take place since these characteristics cannot simply be imitated. And not only does it reduce the risk of billing fraud – it also prevents deadly medication errors, improves response rates to medical emergencies, and expedites health information exchange services (which will be discussed in the next section).

Use Three Different Forms of Health Info Exchange

When in doubt, doctors’ offices should use three, distinct methods of Health Information Exchange (HIE) with patients and other medical offices. The first type is directed change, where data can be sent and received securely through an electronic medium between providers and coordinated support care. The second option is a query-based exchange, which offers providers the opportunity to find and request information from patients and other providers when unplanned care takes place. Finally, doctors’ offices can use consumer mediated exchanges, a method that allows patients to have control over data and how it is used among different providers.

Conclusion

A great deal of options is available when it comes to transmitting electronic patient data. Rather than relying on flimsy means of protection, alternative options with tighter security like encrypted care, biometric identification, and HIE paths should be implemented instead. If your practice or hospital can introduce even one of these methods as part of their data transfer strategies, you’ll notice a great improvement in workplace efficiency as well as security for your patients.

Author bio:

Heather Lomax is a contributing writer and media relations specialist for Blaze Systems. She writes articles for a variety of medtech blogs, discussing solutions for optimizing healthcare data protection and clinical technology.

medical record safety

Peace of Mind: A Short Guide To Who Handles Your Private Medical Information

medical record safety

The following guest post on who handles Protected Health Information (PHI) was submitted by Brooke Chaplan.

From basic information such as your height and weight to the types of medications you are taking, your health history, diagnoses, billing information and more, your healthcare providers have access to an incredible amount of very personal information about you and others in your family. This is information that you do not want to fall into the wrong hands. This begs the question of who actually has access to all of the information in your medical file.

medical record safety

Many patients are unaware of how many people have access to their sensitive medical information.

Well-Trained and Screened Candidates

In most healthcare offices, hospitals and other settings, the administrative or medical team that has access to your records is usually well-trained and thoroughly screened. These individuals typically must pass a thorough background check before being permitted to work in the office, and the office often has safeguards and high-tech protocols to prevent employees from mishandling or abusing the information that they gain access to. Some of the professionals with the most access are healthcare administrators that hold a degree in their field.

Your Health Insurance Company

If you are one of the many millions of Americans who have access to health insurance, your health insurance company may keep track of your medications, treatments, diagnoses and more. Health insurance professionals are often required to uphold strict standards of confidentiality in the same way your healthcare providers are. In addition, as is the case with hospitals and medical offices, health insurance companies usually go to great lengths to prevent employees from misusing or abusing the data that they come across over the course of their regular work day.

Potential Hackers

In 2015, as many as a third of all Americans were impacted by a security breach that involved their healthcare data or records. Information such as their address and Social Security information may have been passed on to hackers. Some hackers sell the data they obtain through their attacks, and others use it personally with malicious intent. For example, with your name, address, Social Security number and birth date, they can commit identity theft. Many medical offices and hospitals are aware of this and other potential risks to their patients, and they regularly take steps to continuously update and improve technology in an effort to reduce this risk for their patients.

Your private data should remain private at all times, but the unfortunate reality is that the system in place in the healthcare industry right now is not perfect. Patients should make inquiries to their healthcare providers to learn more about the steps a particular office or hospital is taking to keep their data from falling into the wrong hands.

Author bio:

Brooke Chaplan is a freelance writer and blogger. She lives and works out of her home in Los Lunas, New Mexico. She loves the outdoors and spends most her time hiking, biking, and gardening. For more information contact Brooke via Twitter @BrookeChaplan.

patient safety in healthcare

4 Ways Medical Personnel Can Implement Policy into Patient Safety Protocol

patient safety in healthcare

The following guest post on improving patient safety in healthcare was submitted by Rachelle Wilber.

The safety of patients in a medical facility is just as important as treating their condition. People must feel protected when visiting a hospital or clinic. Otherwise, they will be reluctant to seek medical care in times of need. Medical personnel have a unique perspective in terms of patient care, which can be helpful for improving safety measures. Here are four ways that doctors, nurses, and other staff can encourage necessary changes to patient safety protocols.

patient safety in healthcare

Ensuring patient safety has become a focal point for healthcare organizations.

Record Risks & Vulnerabilities

Administrators prefer to work with facts and figures. They rely on this type of data to reveal problems and highlight successes. Those with concerns about patient safety should thoroughly document this issue, including any ideas for a solution. This information will have a much greater impact than a passionate speech.

Share Patient Concerns

Customer service is a core principle of the medical field. An important part of making someone feel safe is listening to them. Doctors and nurses can speak for their patients, and allow their fears to be heard. For example, many parents are concerned about childhood healthcare in this country. Medical facilities can share information about the importance of a balanced diet, or how to address mental and emotional issues.

Continuing Education

It may be difficult to influence certain policies and procedures when you are unfamiliar with how things work. Dealing with matters that affect the public can be extremely complicated. Medical personnel who are serious about having an impact should consider continuing their education. Earning a master’s in public administration can prepare you for the challenges of creating a safe and comfortable environment for the patients.

Consult the Legal Department

Sometimes, administrators are hesitant to make changes because they are worried about legal ramifications. They may fear that the end result leads to more problems than solutions. While gathering the details on a particular problem and how to address it, it would be helpful to consult the facility’s legal department. They can explain any laws involved and how to adhere to them. This will smooth things over with administration, so your ideas can be seriously considered.

Security and risk management are generally put in the hands of a facility’s administration. Along with other things, their job is to implement and maintain procedures for threats and emergency situations. However, patient protection is a unified effort. Healthcare providers spend more time with patients than anyone else in a facility. Their insight is a necessary component of any safety protocol.

Author bio:

Rachelle Wilber is a freelance writer living in the San Diego, California area. She graduated from San Diego State University with her Bachelor’s Degree in Journalism and Media Studies. She tries to find an interest in all topics and themes, which prompts her writing. When she isn’t on her porch writing in the sun, you can find her shopping, at the beach, or at the gym. Follow her on Facebook and Twitter.

medical identity theft prevention

Medical Identity Theft: How Hospitals Can Reduce Risk

medical identity theft prevention

Hospitals are generally considered to be a place to seek refuge — a safe haven for both employees and patients alike. Unfortunately, this isn’t always the case. Incidents of medical identity theft are becoming more and more common. Issues involving improper use and disposal of data, hacking, and theft result in not only adverse financial consequences but can also even have negative impacts on healthcare and personal well-being. Identity theft is something that every hospital needs to be aware of and prepared for — these steps can be helpful in preventing medical identity theft and ultimately reducing your hospital’s risk.

medical identity theft prevention

Medical identity theft can be just as damaging to hospitals as it is to patients. Learn more about what hospitals can do to protect themselves from falling victim to medical identity theft.

Reduce risk associated with personal patient information

The use and storage of patient’s social security numbers is the main source of vulnerability when it comes to identity theft. Data breaches and entry errors can mean that a patient’s information can fall into the wrong hands — compromising the safety of both the individual and the hospital itself. While much of the fraudulent use of patient information comes from stolen or leaked data, verbal or physical forms of sensitive patient information can also end up in the wrong hands. Hospital employees should take care to never discuss patient information in public areas, or with friends and families. In addition, physical forms including patient charts and records (even if they only contain the name of the patient) should be safely used and stored.

Ensure that secure methods are used in storage of patient health information

Every health organization should take necessary measures in order to ensure the safety and security of patient information. An investment in appropriate health IT may be costly up front, but it could end up providing endless savings — both financial, and otherwise — in the long run. Additionally, the use of a unique health safety identifier (UHSI) is a great measure to strengthen information and data security, with positive results extending all the way to the patient.

Avoid storing personal information of patients unless absolutely necessary

While many healthcare providers perceive that patient information — including social security numbers — must be stored for billing and insurance purposes, this simply isn’t the case. The storage of sensitive information (like social security numbers) isn’t always needed, and unnecessarily doing so may pose a risk for the patient and the hospital.

Dispose of patient information responsibly

Just as sensitive information should not be stored unless absolutely necessary, it is also imperative that patient information be disposed of in a responsible manner. Outdated or unused medical information, forms, and billing data should be shred or erased completely when no longer needed.

Assemble and utilize an advisory committee

In any healthcare setting, it is beneficial to have a diverse team of leaders that comes together to regularly review and assess security issues and vulnerabilities. By raising awareness and discussing perceived risks, hospital leaders can be well-informed when it comes to making decisions and implementing efforts to reduce risks and protect sensitive information.

how hospitals can prevent medical ID theft in healthcare

Respond appropriately to issues and concerns

Not only can an advisory committee help prevent against identity theft, but the designated team of experts can be essential in addressing issues promptly and adequately. Utilization of an inventory system that tracks all processes and systems that contributed to the security breach can allow for the hospital to pinpoint the weaknesses and make necessary improvements. Once an issue is discovered, the advisory committee will be better prepared to — while looking at the data inventory — prioritize areas of concern and make adjustments that are needed.

Educate the patients themselves

As many hospitals strive to do the best they possibly can when it comes to securing patient information, actually sharing statistics and suggestions with the patients themselves can further improve the security of that information. Patients should be encouraged to keep their cards and information in a safe place and should be told to take caution when sharing sensitive details. Patient participation is crucial when it comes to combating identity theft and security tips and suggestions can be posted as signs throughout the hospital — or given to the patients in a brochure.

Medical identity theft is increasingly becoming a great threat to the safety of patients and health care providers. While there are many ways that patient information can end up in the wrong hands, there are fortunately many ways that both hospitals and patients can prevent this from happening. By working together and considering these tips, hospital staff members can ensure that the information of their patients can remain as secure as possible.

Author bio: 

Joanna Sommer is the Senior Editor for InformedMag and is passionate about security and tech. She has been working in the home safety and security field for 5 years. Joanna loves to travel and enjoys going to hot yoga and Barre classes. She is dedicated to creating articles that both educate and help people make an informed purchasing decision.