patient identification for patient safety

Mobile Patient Identification with the RightPatient Smart App

patient identification for patient safety

Brad Marshall, Senior Enterprise Sales Consultant at RightPatient, demonstrates the RightPatient Smart App to a HIMSS attendee.

The following post was submitted by Jeremy Floyd, VP of Sales at RightPatient.

Amidst the hoopla and chaos of this year’s HIMSS conference in Orlando, we introduced a new feature for our cloud-based RightPatient biometric patient identification solution: the RightPatient Smart App. This is kind of a big deal for the healthcare industry because the RightPatient Smart App has the power to turn any smartphone or tablet into a powerful patient recognition device.

In other words, this is anything but a ho hum development in the concerted effort to adopt more modern patient ID technology that has the ability to accurately identify patients at any point along the care continuum. Allow me to explain…

As we have written about before, the evolution of patient identification and the increased recognition of the critical importance it plays in the overall efforts to keep patients safe along the care continuum has played an important role in our own research and development of the RightPatient cloud biometric patient identification solution.  I don’t think I’m alone in saying that most patients see patient identification as the part of our healthcare experience that starts with sitting in front of a registrar at a healthcare facility so they can obtain our insurance information and make sure we are who we claim to be.

However, anyone who has spent time as a patient in a healthcare environment knows that most medical facilities don’t stop with establishing accurate identification at the point of registration. You may have your ID checked before medication disbursement, prior to the administration of a medical procedure, or perhaps just before surgery. This is important for patient safety, and to reduce the risk of adverse events from wrong patient procedures. 

The problem is that patient identification healthcare technology has consistently had to play catch up as the industry evolved in order to provide the tools that ensure patients are kept safe throughout the care continuum. Playing catch up until now, that is.

The RightPatient Smart App is the modern, mobile patient identification tool that fills an important void to help healthcare organizations improve compliance and patient safety. Here is a breakdown of the Smart App features and their value to patient identification in healthcare:

  • Mobile patient ID ubiquity: As mentioned earlier, the RightPatient Smart App turns any smartphone or tablet into a powerful mobile patient identification tool. Is this a big deal? Absolutely. The Smart App improves the ability of clinicians and others responsible for care administration to be responsible stewards of patient safety and compliance. It can be used as a multi-factor authentication tool along with another form of identification or act as a standalone patient ID device.  It recognizes patients instantly expanding its versatility and can be used in any clinical environment demonstrating it’s flexibility. Recognize patients anywhere, anytime, with any smart device.
  • Patient photo: The Smart App uses the biometric features of the patient’s photo captured at registration for positive identification. We have previously written about the importance of capturing high resolution patient photos and linking them to their electronic health records so to reiterate: patient photos are proven to reduce medical errors, they increase patient safety, many prominent, respected, healthcare organizations recommend including patient photos with their medical record, photos help to humanize the patient experience and foster better relationships between provider and patient, can be used to accurately identify patients along the care continuum outside of traditional brick-and-mortar environments, and can speed up care delivery in emergency situations such as when a patient arrives unconscious. More on that last point in the next bullet.
  • Identifying unconscious patients: There are few things in healthcare more risky than treating an unconscious patient in the absence of access to their medical history. The RightPatient Smart App allows clinicians and other to can look at patients through their smart device to quickly confirm patient identities across various use cases. The Smart App opens the door to provide accurate patient identification in traditional and non-traditional settings (e.g. – oncology, medical records release) – places where perhaps verifying a patient’s identity is required but may not have traditionally been on the compliance radar. The Smart App fills in the patient ID compliance holes that exist in a healthcare organization – enabling higher levels of patient safety and helping to reduce medical errors and risk.

Medical errors due to patient misidentification only promises to rise faster with the advent of electronic health records and the increase in data sharing. In fact, the ECRI institute recently included patient identification errors in its most recent annual top-10 list of patient safety concerns. To address this problem, RightPatient introduced the Smart App, which turns any off-the-shelf smartphone or tablet into a reliable patient identification device, empowering clinicians to accurately recognize patients through its combination of biometrics and deep learning capabilities.

Powered by the RightPatient cloud platform, the Smart App will strengthen patient safety, reduce risk, and more effectively humanize the healthcare experience – a critical element of improving patient satisfaction and empathetic care delivery. Design and development of this new feature was a direct result of listening to the needs of our customers and delivering a practical solution that increases the power and reach of our industry leading patient identification technology. You asked. We listened.

Have questions about the RightPatient Smart App? Drop us an email at or visit here to request a free demo.

biometric patient identificationJeremy has worked in the biometrics industry for nearly a decade and has real world experience with fingerprint, palm vein, finger vein, iris and face recognition technologies. He currently oversees the RightPatient™ Healthcare division of M2SYS Technology, including sales, business development and project management. Before taking over the Healthcare unit, Jeremy spearheaded the growth of the core biometrics division, working closely with Fortune 500 clients like ADP, JP Morgan & BAE Systems to implement biometrics in large identity management projects.