Erin brings a wealth of experience to health information management (HIM) work flow and managing patient data integrity so naturally we were excited to tap into her knowledge base to better understand the HIM “front line” – a deeper discussion about the day to day activities in the trenches and a firsthand account of the negative impact of duplicate medical record and overlay identification and reconciliation. Our conversation with Erin covered the following topics:
— How duplicate medical record reconciliation impacts HIM workflow and other job responsibilities sacrificed due to duplicate/overlay reconciliation
— The average FTEs health information management spends reconciling duplicates and overlays and the financial impact on the hospital if FTE’s that are currently cleaning up duplicates and overlays could be reallocated to more revenue generating activities such as coding
— How the shift to quality vs. quantity based care impacts the responsibilities and sense of urgency for HIM
— Whether the ONC cost estimate of $60 per duplicate record is low or high compared to her own experience
— The impact on HIPAA violations that duplicates/overlays cause and the cost if a hospital releases information to wrong patient
— How the introduction of the patient portal complicates management of duplicates
— How the implementation of a biometric patient identification system helps to lower the burden of reconciling duplicates and overlays and allows health information management to focus on their core competencies
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