RightPatient uses photo biometrics to accurately identify patients at any point along the care continuum

Visit RightPatient® at 2017 HIMSS Conference in the GA HealthIT Pavilion (Booth #3015)

RightPatient uses photo biometrics to accurately identify patients at any point along the care continuum

Visit us in the GA HealthIT Pavilion (Booth #3015) at the 2017 HIMSS Convention to learn more about how to completely transform how you identify patients.

Join RightPatient in the GA HealthIT Pavilion in Booth #3015 at the 2017 HIMSS convention to learn more about the value of implementing cognitive vision to your technology ecosystem to completely transform how you identify patients. RightPatient® accurately recognizes patients at the hospital and when they login to a portal, or anywhere along the care continuum through any off the shelf device.

The RightPatient Cloud Platform solves the patient identification challenge by using the photo and unique biometric information of patients to accurately identify them during each encounter in both physical and virtual environments. Stop by booth #3015 at the 2017 HIMSS Convention in Orlando to learn more about:

— Why photo biometrics is the ideal technology and future of patient identification in healthcare
— How RightPatient® seamlessly integrates with all major EHR systems including Cerner®, Epic, Meditech, and McKesson
— The importance of implementing non-contact, hygienic biometric patient ID solutions
— Our affordable SaaS model
— How to improve patient safety and prevent duplicates with photo biometrics for patient identification

As part of the Georgia, USA Pavilion (Booth #3015) HIMSS17 Speaker Series, our President and Co-Founder Michael Trader will be presenting a special educational session on “The Rising Significance of Holistic Patient ID in Healthcare” on Tuesday February 21st at 1:30 p.m. Join us for Michael’s perspective on why it is critical to address accurate patient identification at each and every point along the care continuum instead of only the first stop at patient registration. 

Schedule a meeting with us by sending an email to: info@rightpatient.com or call us at 770-821-1729.

Pressed for time but still want to stop by and meet the RightPatient team? Join us for a beverage at the GA HIMSS Chapter reception. Sign up here: http://bit.ly/2knXCWm

We will have a daily drawing at our booth for an Amazon Echo for those who schedule an appointment!

(If you aren’t attending HIMSS 2017 but would still like to learn more about RightPatient® and see a demo, please contact us!)

Hope to see you in Orlando the week of February 19th!

understanding patients in healthcare

What You Need to Know About Your Patient & What They Need to Know About You

understanding patients in healthcare

Establishing an environment of trust helps decrease or eliminate misunderstandings and medical errors in healthcare. (Photo courtesy of Flickr: http://bit.ly/2knx7Ax

The following guest post on patient relations in healthcare was submitted by Hannah Whittenly.

Understanding your patients and making sure they know you helps establish a relationship of trust. This should decrease or eliminate misunderstandings and errors. The following are just a few things you need to know about your patients and what they need to know about you.

What Doctors Need to Know

Patient Identification

Patient identification is of the utmost importance for a doctor. It helps ensure that the patient’s identity matches the treatment or service. Keep in mind that the proper procedure for patient identification is for your staff to ask patients to state their name and date of birth. Identification issues might occur when patients have hearing issues, so it is wise to be on top of this problem.

Patient Data

Recording patient data can help your practice and the medical industry as a whole. Understanding a patient’s medical history and tracking a patient’s health, medications, and lifestyle helps doctors come up with a customized plan to reduce the chance of errors. This type of data helps establish patterns for clients and may even help you reevaluate a plan to provide what your patients need the most.

What Clients Need to Know About You

Track Record

Patients should be aware of a doctor’s track record so that they can make an informed decision. This can be done by searching for the doctor’s name on the state’s medical licensing board website. There may be some information on the doctor and his or her track record. It might be a good idea to type in the doctor’s full name and location in a search engine to find out more information about the doctor. A patient can rest easy knowing that a doctor’s track record is clean, and it should make it easy for the client to trust you.


Most state medical licensing boards have information regarding a doctor’s education, but this is not always the case. There are some instances when the state’s licensing board may not be updated. It might be a good idea to check out sites like UCompareHealthcare to learn about a doctor’s education. You can even check out the rest of the staff’s education. If you wanted to look up a nurse who may have participated in an online msn program, for example, you could look him or her up to see what their record and education history looks like and be more assured that they are the right nurse for you. Patients should be able to find out about the medical professionals that that they see pretty easily. This helps them feel more comfortable, and it makes it easier to make a decision about making you the doctor or nurse that they request on a regular basis.

All this information matters, and it is vital in building the right relationship. It also makes a difference in the type of care you provide to your patients.

Hannah Whittenly is a freelance writer and mother of two from Sacramento, CA. She enjoys kayaking and reading books by the lake.

patient safety in healthcare

Breathe Easy: 5 Considerations for Asthma Patient Safety

patient safety in healthcare

Hospitals and healthcare organizations should ensure an environment free of allergens and environmental contaminants to increase patient safety for those afflicted with asthma. (Photo courtesy of 123RF.com)

The following guest post on patient safety in healthcare was submitted by Dixie Somers.

Asthma can be triggered at any time and in any type of environment. In a healthcare setting where nurses and physicians are trying to treat patients who may have severe asthma problems, the presence of allergens and environmental contaminants can be particularly troublesome. Keeping these patients safe requires additional measures to allow them to receive appropriate treatment without causing an attack.


Being in a hospital or clinic itself can be stressful and can bring on an attack before the individual can apply counter measures. Maintaining a positive, compassionate environment can help to reduce stress levels and the risk of an attack. Physicians can ensure that the patient is taking appropriate medications before they are admitted to a healthcare facility.

Pollen, Mold, Dust Mites

Careful attention should be given to the cleanliness of the environment, not only in regard to dirt brought in from the outside, but also to limit the amount of pollen, mold and dust mites that are known triggers for asthma attacks. Air purification systems should be installed and regularly maintained to ensure that the number of allergens in the environment is minimized.

Cold, Dry Air

Indoor temperatures should be carefully maintained at a comfortable level with care taken to provide appropriate moisture levels to prevent irritable of airways in affected patients. A humidity level between 30 to 50 percent is considered ideal. This action will benefit both those with asthma and non-asthmatic patients.

Chemical Fumes

Harsh cleaning products and other chemical sources that could produce fumes that could lead to an asthma attack should be minimized. Proactive efforts to require maintenance services to use non-toxic, organic cleaning compounds that are both effective and safe will help to protect asthmatic patients.

Record of Previous Hospitalizations

Patients who have severe asthma or who do not manage their symptoms well can be subject to increased risk for an attack in a healthcare setting because a number of common triggers may be present. In addition, research indicates that those who have previously been admitted for asthma problems are at higher risk for serious health effects when subsequently hospitalized. Because of these issues, health professionals must take particular care to ensure these patients are given proper instructions before, during and after their treatment in a facility.

Patients with asthma present additional concerns for healthcare professionals when they are being admitted to healthcare institutions. Implementing a number of measures in advance can help to ensure the safe medical care of these individuals.

Dixie Somers is a freelance writer and blogger from Phoenix, Arizona, who loves most to write for health, technology, and business niches. Dixie is the proud mother of three beautiful girls and wife to a wonderful husband.

patient safety and patient identification blog for healthcare

RightPatient® Blog Named one of “Top 100 Blogs in Healthcare”

patient safety and patient identification healthcare blogs

The RightPatient® blog was named one of the top 100 healthcare blogs by Feedspot.

Last week, we were thrilled to discover that the RightPatient® blog was named one of the top 100 healthcare blogs for healthcare industry professionals by Feedspot! The RightPatient® team is proud of our contributions to advance education and understanding of:

Patient identification

— Patient safety

Infection control

— Patient data integrity

— Healthcare fraud and medical identity theft

We would like to take a moment to thank the team at Feedspot for the recognition and also to thank the team of guest bloggers that have made outstanding contributions to our blog content over the past year. A collective effort from our talented staff and our guest blog partners enables us to continue our mission of providing valuable and timely information to our community as we march closer to solving the patient identification crisis in healthcare. 

Thanks again to the team at Feedspot, and we encourage you to review the list and discover additional healthcare blogs that may provide you valuable resources and education about some of the most important issues facing the industry.

Have an idea for a blog topic? Read this post first, and drop us a note at: info@rightpatient.com with the details!


patient engagement in healthcare

Patient Protection: 3 Ways To Engage Your Patients In Their Healthcare

patient engagement in healthcare

Learn more about practical patient engagement tips and strategies to engage patients in their own care.

The following guest post on patient engagement was submitted by Emma Sturgis.

In today’s healthcare environment, it’s easier than ever for a patient to switch providers. By contacting their insurance carrier, they can easily switch their preferred provider in the blink of an eye to finding an office that’s closer or that charges less for treatment.

Medical offices aren’t one-size-fits-all. Quality services are important, but there are hundreds of talented doctors looking for new patients daily. One way to truly improve patient retention is to give patients an experience they can’t get elsewhere. By investing your efforts into engaging your patients in their care, you can stand out among other offices and show your patients that you care as well.

Engage Your Patients While They Wait For You
Part of seeing the doctor is waiting. If you’re really focused on improving customer satisfaction in your practice, one goal should always be to spend more time with your patient so they are spending less time in the examination room alone. When your patient is waiting, they should be engaging.

By investing in patient engagement technology, you can encourage all of your patients to engage in the experience right at their bedside. With an interactive tablet or TV system, the patient can read up on health tips, schedule appointments, order a meal, or look up good questions to ask doctors and nurses. Engagement platforms like these have proven to keep patients educated and entertained.

Hire an Advocate Dedicated to Patient Engagement
There is more than one type of patient engagement solution. Tablets and TVs can quickly become engagement platforms in the examination room or the hospital room. Once the patient leaves, these solutions won’t keep the patient involved in their care and focused on staying educated about their healthcare and treatment.

One way that you can keep your patients accountable after their appointment ends or they are handed their discharge paperwork is to hire a patient engagement specialist. When you’re outside of a medical environment, you’re not quite as focused on healthcare because you have so much to distract you.

Advocates who specialize in patient engagement know that patients must be reminded of their health on a regular basis. The advocate will touch base with the patient, look for improvement opportunities, and monitor how the patient is progressing in their program. It’s important that your advocate is personable but also good at stressing the importance of what the doctor has prescribed.

Encourage Your Patients to Use Technology to Manage Their Meds
Medications are necessary to treat some conditions. They can also help patients live more fulfilling lives if they are managed properly. Some clients who need to take prescribed drugs are less-than-dedicated to taking the right dosages at the right times. In fact, a huge reason there are bad outcomes in patients who take medications is because they aren’t managed right.

You can help your patients stay engaged in their healthcare when they are prescribed medications by recommending that they use special healthcare apps. These will remind the patient when to take their medications and gives information on side affects you should expect. It is a great way for a patient to get answers about their prescriptions without having to wait until their next appointment.

A patient is just as responsible for the outcome when they are being treated for an illness or a chronic disease. Unfortunately, some patients prefer not to be engaged and leave their health entirely in the hands of the doctor. If you want to show patients that they need to be involved in their care while improving satisfaction, here are 3 engagement solutions to consider implementing.

Emma is a freelance writer currently living in Boston, MA. She writes most often on education and business. To see more from Emma, say hi on Twitter @EmmaSturgis2

patient ID in healthcare

Our Top Posts on Patient ID in 2016

patient ID in healthcare

A look back at our most trafficked blog posts of 2016 and a few words on the state of patient ID in healthcare. (Photo courtesy of pixabay.com: http://bit.ly/2iUh8G9)

We work hard throughout the year to help our community stay informed of the latest news and information on the state of patient identification in healthcare. Our perspective is that the future of patient ID is the patient photo, and with good reason. The ECRI recently recommended that healthcare organizations use more standard means of patient identification, which should include patient photos with their electronic health records (EHR). In addition, many prominent healthcare providers have already implemented patient photo capture initiatives, pointing out that capturing a photo increases patient safety and helps augment effective patient provider communication.

Understanding that accurate patient ID in healthcare affects so many more downstream activities and is widely considered to be the “big bang” of effective and safe patient care, the urgency for hospitals and healthcare organizations to adopt more secure patient identification technology has never been stronger.

Healthcare providers should take note however that not all biometric patient identification solutions are equipped to address the challenges and complexities of ensuring ID accuracy across the entire care continuum which now includes a multitude of new touchpoints such as connected health devices, patient portals, telemedicine, home health, and more. Investing in a patient identification solution that simply provides the ability to accurately identify an individual when they are physically present at a medical facility is now considered short-sighted. Healthcare providers should now consider adopting patient ID technology that is easily scalable, and has the flexibility to capture and store a patient’s photo for accurate identification during any encounter along the care continuum.

In 2016, we wrote extensively about the impact of accurate identification on patient safety including several posts that extrapolate on the imperatives of capturing photos as part of the ID process. We also covered how technology has changed healthcare provider patient ID protocols, the growth and impact on patient ID of iris recognition on smart devices, the characteristics and limitations of patient ID biometric hardware, and much more.

After crunching the numbers, what were our most popular blog posts for 2016? Here is the list:

  1. Identify Unconscious, Unknown Patients with Biometric Identification Technology – Written in May, 2015 this entry was our most trafficked post in 2016. Understanding how biometric technology works in real-life scenarios can help shed light on its true ability to identify unconscious patients as quickly as possible. 
  2. The Difference Between 1:N, 1:1, and 1:Few and Why it Matters in Patient ID – Did you know that there are different biometric matching types depending on the type of hardware modality you deploy for patient ID in healthcare? Written in 2015, this post examines three biometric matching types – one-to-many, one-to-one, and one-to-few – providing a side to side comparison of each matching type capabilities and limitations and providing a recommendation of the only matching type that can truly prevent duplicates and protect patient medical identities.
  3. Removing the word “scan” from iris recognition healthcare biometrics – Our extensive experience deploying iris recognition biometrics around the world helped us to understand and advocate that the word “scan” be removed from any discussion of this technology. Learn more about our viewpoint in this post from 2015.
  4. In Your Face: Future of Federated Patient ID – As we mentioned earlier in this post, the future of patient ID in healthcare is the distinct ability for a provider to capture and store a patient’s photo that can be used for accurate identification at any point along the care continuum. This post, and a subsequent follow up article by our friends at HealthStandards effectively illustrates not only the importance of capturing a patient’s photo at registration but how that photo can be used with facial recognition biometrics for accurate identification no matter where a patient seeks care or data access.
  5. Why telemedicine needs accurate patient ID – Following in the footsteps of our assertion that modern patient identification strategies should be holistic and enable the ability to accurately ID patients at any point along the care continuum, this post covers why we feel accurate patient ID is just as important for connected health and telemedicine as it is for in-person visits.

2016 is a wrap. We observed a few positive advancements to improve patient identification in healthcare, but overall we remain concerned that the topic is often skirted in favor of bolder, more splashy initiatives (e.g. – MACRA, Blockchain, interoperability) which always seem to garner more attention. No doubt that these are important initiatives in the healthcare industry but as we have said many times before — accurate patient identification in healthcare arguably should have been the first problem solved before we tackled these other projects. However, factors at play make it perhaps one of the most difficult and complex healthcare issues to solve from a logistical, political, economical, privacy, and health data exchange perspective.

What did you feel was the most important patient identification advancement (or regression) during 2016? Please leave us a comment!