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3 Innovations That Can Improve Your Patient Experience


Being in the healthcare business, it’s a timeless trend to improve your patient experience at all costs. It’s not just about how you interact with them when they’re visiting for an appointment. Instead, the overall patient experience encompasses an array of interconnections that your customers have with the healthcare system as a whole. While it’s good to invest in establishing excellent interpersonal relationships with patients, the health sector should seek more ways and innovations that can make the experience better for patients in every aspect possible. 


If you’re wondering what these innovations are, here’s a list you might find helpful: 

Modern Health Supplements   

Back in the day, the supplements marketplace was pretty simple and with not a lot of options. From delivery forms to specialty ingredients, consumers can make a quick stop at the supplements aisle and settle for what’s available. Today, a plethora of dietary products are manufactured and offered, not to mention more specific and targeted, giving patients more flexibility and preference when deciding which ones would suit their health concerns better. 

Modern health supplements are now available to help contribute to improving patient experience. Consumers can pick based on what particular health aspect they want to focus on – skin, hair, immunity, bones, etc. – then choose from multiple product types, from essential multivitamins to probiotics, energy bars, and herbal drinks. Among the modern health supplements gaining momentum right now are cognitive enhancers which can help improve an individual’s cognitive abilities such as memory, learning, and concentration. The product is also said to improve mental alertness, concentration, and energy levels. 

Examples are natural nootropic products known to help in productivity and motivation. They can give you the boost you need to get things done, specifically when working on critical tasks such as studying or working. Some people use nootropics to boost their social abilities, thereby helping them increase their confidence, especially in public speaking and doing presentations. If you want to learn more about their potential and how such products can help your patient, you can read this great post by WholisticResearch.  

Online Therapies 

Cognitive-behavioral therapy (CBT) is a type of psychotherapy that can effectively treat a variety of psychological conditions such as depression, obsessive-compulsive disorder (OCD), anxiety, and the like. CBT works by regularly targeting negative thoughts and behaviors that can have a detrimental effect on your daily life. It can help you learn how to use your problem-solving skills effectively to cope with different situations, learn how to calm your mind when stressed, and gain a better understanding of your surroundings.  

Now, CBT can be done online through online chats or video calls. The internet can serve as a means of communication between patients and mental health practitioners. Online CBTs can be used as an alternative to face-to-face sessions. It can be done through video conferencing, instant messaging, or online forums like group therapy, thus significantly contributing to improving patient experience even from the comfort of each other’s homes.  

What used to be books, videos, or audio series can now be adapted into websites that publish interactive content. Online-based therapies, as the core concepts of CBT, can be done through text, video, or audio instructions. There are several self-help programs guided by cognitive behavior therapists that can be done online. However, do note that online CBT providers must keep the patient identities confidential and secure, especially when storing and transmitting patients’ information online – a touchless biometric patient identification platform like RightPatient can help with that, as it can be used to remotely authenticate patients as well. 


Technology continues to transform multiple industries, including healthcare. What used to be impossible back in the day is now readily available for patients to enjoy and take advantage of, such as the innovation of telehealth. Telehealth involves using communication technologies and digital information so both patients and providers can work together in managing health care remotely.   

Devices such as computers and mobile phones are utilized to support and improve patient experience. Take, for example, a patient who has diabetes. They can use their mobile phone to keep track of their food intake and blood sugar levels with the help of a nurse who interacts with them electronically. There’s also an online portal where patients can schedule appointments, access their test results, and request a prescription refill when needed.  

As you can see, telehealth reduces the need for physical contact or consultations. It makes the interaction more technology-based, but without eliminating access to information and specialists that the customers need to learn more about their condition and make progress with their treatment. 

The Bottom Line 

Industry trends come and go, but one thing will always stay the same – keeping customers happy and satisfied never gets old. The same goes for the healthcare industry, where you deal with countless patients every day. No matter what service or treatment they undergo, their overall experience must remain positive. Satisfied consumers equate to higher revenues for the business, but in healthcare, there’s also the priceless fulfillment you get when you contribute to your patients’ well-being.

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