“We started off with palm scanning, but clinicians didn’t ‘get it’ until we went to iris scanning… my problem is not using the technology. My problem is deciding where to use it; front end registration or bed side. I have challenged our team that the front end is faster and more efficient. If you can ID someone up front — or similarly if you can avoid misidentifying someone upfront — it becomes a critical factor in ensuring patient safety and fraud mitigation. The majority of the hospitals out there are sending names through multiple systems wrong; there are no automated processes. All these technologies that are interoperable don’t fix the screw ups. They only make them happen faster.”

Hugh Chatham Memorial Hospital