RightPatient®: Personalized Patient Experience 2019

Patient Identity Platform

to prevent medical identity theft & eliminate its financial burden

Patient Identity Platform to prevent medical identity theft & eliminate its financial burden

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RightPatient® protects patients from financial ruin and medical harm while saving millions for healthcare providers by preventing medical identity theft.

RightPatient® protects patients from financial ruin and medical harm while saving millions for healthcare providers by preventing medical identity theft.

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Did You Know?

Over 2.3 million adult-aged Americans become victims of medical identity theft each year.

Settlement costs for healthcare providers can be as much as $250,000

Settlement costs for healthcare providers resulting from medical identity theft can be as much as $250,000

79% of patients say it’s important for providers to protect their health records

79% of patients think it is crucial that their providers protect their electronic health records from unwanted incidents

50% of patients would change healthcare providers if they had concerns about the security of their identity and medical records

50% of patients will change providers if they have security concerns regarding their identities and medical records

In 2019, more healthcare records were breached than prior 3 years combined.
The market is increasingly ripe for medical identity theft.

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RightPatient Prevents Data Corruption

On average, 8% of medical records are duplicates or mixed up with data from another patient. RightPatient® keeps data cleaner to improve patient safety & clinical outcomes.

The RightPatient® platform is used by the nation’s leading health systems to protect over 10 million patients.

The RightPatient® platform is used by the nation’s leading health systems to protect over 10 million patients.

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Data Integrity

Preventing medical identity theft and ensuring accurate patient identification are essential to keep health records accurate, up-to-date and complete. RightPatient® ensures high levels of data integrity to optimize health outcomes.

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Operational Efficiency

The RightPatient® solution suite streamlines check-in for patients, provides real-time insights, promotes engagement, and increases operational efficiency to improve flow, care quality, and the patient experience.

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Improved Profitability

RightPatient® boosts the bottom line by reducing denied claims and costs associated with duplicate medical records, while increasing patient satisfaction scores, retention, efficiency, and clinical outcomes.

RightPatient Biometric Patient Identification Benefits

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Eliminate medical identity theft

Patients can only claim one identity after enrollment

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Increase patient safety

Reliably access each patient’s complete medical history

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Prevent duplicate medical records

Perform real-time biometric de-duplication during enrollment

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Protect access to patient data

Verify patient identities prior to sensitive data requests

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Improve the patient experience

Strengthen trust and brand equity with secure identification

Industry Awards

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Select Customers

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community medical centers

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university health

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Northwell Testimonial

keely-northwell-rightpatient“Northwell is in the middle of a large digital transformation – today, you have to stand in line, register, and write your name on a clipboard. Tomorrow, we’ll know a patient has arrived before they’ve even spoken to somebody”

Keely Aarnes
PMP, associate vice president of revenue cycle management at Northwell Health

Novant Testimonial

Melanie Wilson-VP of Revenue Cycle, Novant Health System

“One of the reasons we selected RightPatient at Novant Health was that it supports any type of biometrics and device. This is a platform that gives us flexibility as the technology continues to evolve.”

Melanie Wilson
VP of Revenue Cycle, Essentia Health

Martin Testimonial

Carol Plato-AVP of Revenue Cycle, Martin Health Systems

“RightPatient® was a perfect fit for us because it doesn’t require physical contact, seamlessly communicates with our electronic health records software, and runs flawlessly over Citrix.”

Carol Plato
AVP of Revenue Cycle, Martin Health Systems

Hugh Chatham Testimonial

Lee Powe

“My problem is not using the technology. My problem is deciding where to use it; front end registration or bed side.”

Lee Powe
Director of Information Systems, Hugh Chatham Memorial Hospital

University Health System

University Health System testimonial

“I like the RightPatient® system because it provides a photo of the patient for accurate identification prior to administering care.”

Dr. Terry Arrington
Orthopedic Surgeon, University Health System

Delano Testimonial

photo biometrics increases patient safety
“Initially, we thought our patients/community might be apprehensive about having their photograph taken, but that is not the case. We have heard nothing but positive feedback from our patients. They are pleased to learn about the extra measures DRMC is taking to protect their identity.”

Vanessa Delgadillo
Patient Access Manager, Delano Regional Medical Center

Phyllis Peoples

photo biometrics increases patient safety
“The biggest benefit of RightPatient is, again, patient safety. We have, as I mentioned, a lot of duplicates- a lot of people that have the same entity, the same last name. Of course, the identifier for us is what’s going to be of value.”

Phyllis Peoples
President and CEO of Terrebonne General Medical Center

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