Improving Hospital Operations with Biometric Patient Identification: The Hugh Chatham Case

Imagine transforming your hospital’s operations, enhancing patient safety issues, eliminating duplicate medical records, and eradicating Medicaid fraud with the simple introduction of a biometric patient identification platform. This isn’t a far-off dream, but an achievable reality, as evidenced by Hugh Chatham Memorial Hospital’s successful transition to RightPatient®.

Hugh Chatham Memorial Hospital, a leading healthcare provider in North Carolina, was no stranger to the operational challenges that many medical institutions grapple with. From patient safety issues to the creation of duplicate medical records and instances of patient fraud, the hospital faced a variety of concerns that needed immediate addressing. Their initial solution, a palm vein biometrics system, although innovative, fell short in several critical areas. The turning point? The introduction of RightPatient®.

RightPatient®, an advanced iris biometric patient identification platform, went above and beyond the hospital’s expectations. One of its most significant advantages is its contactless operation, crucial for maintaining a hygienic environment, particularly in the midst of a pandemic. This standout feature, combined with its ability to curb the creation of duplicate and overlay medical records from the onset, set it apart from their previous system.

The integration process of RightPatient® with the hospital’s existing EHR system was smooth and efficient, completed within a week, thereby reducing the demand on internal IT resources. The staff adaptation was swift and seamless, with the entire team getting up to speed within a single day, significantly accelerating the transformation process. A unique addition to the platform was a digital photo of the patient at each point of care, which not only strengthened the multi-factor authentication mechanism but also enhanced the overall patient experience.

RightPatient® is more than just a patient identification platform; it’s a comprehensive solution that addresses multiple operational challenges, ensuring a safer and more efficient healthcare environment. If you’re interested in learning how RightPatient® can transform your healthcare service, we invite you to visit our website or contact us directly for any inquiries. We are committed to helping you provide the best possible care for your patients.