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Read more about updates and deployments of our biometric identity management and data integrity solution and learn more how it is helping to ensure 100% patient identification accuracy, increasing patient safety, and enhancing the patient experience.

RightPatient® Partners with CTS Healthcare Services for Biometrics on Patient Self-Service Kiosks

Partnership Aimed at Expanding Convenience and Security for Patient Identification on CTS Patient Passport Express Check-In Kiosks

Atlanta, GA (November 17, 2016) – RightPatient® today announced that they have entered into a partnership with CTS Healthcare Services to facilitate fast, secure, and accurate patient identification during self-service check-ins. The integrated RightPatient® biometric platform streamlines the patient check-in process while improving patient safety and preventing identity theft.

Under the partnership, CTS has integrated the RightPatient® patient identification system into its Patient Passport Express (PPE) line of self-service kiosks. Patients visiting a RightPatient® customer will enroll at a registration desk where the platform links their photo and biometric data to their medical record. During return visits, RightPatient® accurately identifies the patients at the CTS kiosk and retrieves their information so they can complete the check-in process. This process enhances the patient experience, improves registration efficiency, reduces wait times, and prevents medical identity theft.

When used with Photo Biometrics, patients are recognized by simply taking their picture, offering an intuitive and hygienic experience.

RightPatient® seamlessly integrates with Epic Welcome and other self-service check-in applications, as well as the provider’s back-end Electronic Health Record (EHR) and scheduling systems. Under its flexible Software-as-a-Service (SaaS) model, providers can deploy RightPatient® for an affordable monthly fee and leverage its powerful cloud platform to recognize patients from any authentication end point.

“Patient misidentification and duplicate records continue to be a pressing problem in the healthcare industry,” said Michael Trader, Co-Founder and President of RightPatient®. “Our partnership with CTS Healthcare Services demonstrates our commitment to ensuring accurate patient identification and safety at any point along the continuum of care.”

“With the rising demand for accurate patient identification solutions, we needed a partnership with an experienced vendor to provide a reliable solution in our Patient Passport Express kiosks,” said Marc Avallone, Executive Vice President of CTS Healthcare Services. “RightPatient® with Photo Biometrics was a perfect fit, enabling us to provide hygienic, intuitive, secure authentication with a scalable platform that already integrates into many EHR systems. Now, patients can simply take their picture with the integrated biometric camera and they are instantly and accurately identified.”

About RightPatient®

RightPatient® is the industry’s most flexible and scalable patient recognition platform. The cloud-based solution is utilized by hospitals and health systems that collectively see over 40 million patients annually and represent more than 900 healthcare locations. These forward-thinking providers process thousands of daily transactions through RightPatient® to prevent duplicate medical records, deter fraud, and increase patient safety. Interfaces already exist for various EHR systems, including Epic, Cerner, McKesson, Siemens, Meditech, CPSI and more. Backed by 14 years of experience in biometrics, cloud-computing, integration, and large-scale projects, we are dedicated to innovation and helping to achieve the “Triple Aim” by accurately recognizing patients from every encounter end point.


John Trader
VP of Communications

About CTS Healthcare Services

CTS Healthcare Services is the leading provider of patient check-in healthcare services. Founded in 2002 and located in Wisconsin, CTS Healthcare is the patient services kiosk provider of choice for many major hospitals including CHI Franciscan, Carle, Bon Secours, Johns Hopkins, the Mayo Clinic and many more. Visit us at for more information on how we can help you.


CTS Healthcare
Marc Avallone
VP Sales and Business Development
724 443 0676

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